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Building Rapport

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Submitted By bossbadong
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SOCIAL WORK PRACTICE: Cases, Activities and Exercises

Building Rapport
Glenda Dewberry Rooney

Purpose
To develop understanding about the feelings and reactions experienced by clients during the initial contact with professional helpers.

Background
People seek help for a variety of reasons. (Client Diversity) They may need help in resolving life difficulties or in finding resources, or they may be reluctant participants in the change process. Applicants for services experience anxieties about what will transpire between themselves and the social worker. Talking to stranger and revealing intimate details about their lives increases anxieties.
These anxieties may be about differences in the status, race, gender, and class; how they will be viewed or accepted; the extent of control they will have over their lives; what their rights are; whether the social worker is able to separate who they are from their current difficulties; and what attributes will be assigned to them.
Exploring our own experiences as a stranger in need of assistance provides valuable insights into how clients may feel in their initial contact with us as professional helpers.
This is a reflective exercise that builds on the strengths perspective. The aim is to highlight what social workers can do to set a tone of acceptance in the initial contact with clients that aids in establishing rapport.

Instructions
Pause for a moment and imagine yourself in one of the scenarios below, then address the questions that follow. Be prepared to discuss your thoughts and reactions with your classmates.
In each of these settings you are required to disclose information about yourself as a part of the application/selection process and the individual(s) with whom you are meeting will make a decision affecting your future. 1. You are applying for your first social work job and about to be

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