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Assignment 1: What Makes “The Container Store” the Best Place to Work and Why
Ralph L. Stout
BUS 322
July 26, 2015
Professor Issam Merhi

Assignment 1: What Makes “The Container Store” the Best Place to Work and Why

The Container Store established in 1978 with the goal of working towards creating retail store experiences that are unlike any other retail stores. The differentiated shopping experience offers the customers an innovative, time, and spacesaving solutions coupled with astonishing customer service from happy, welltrained, and wellpaid salespeople. This simple road map has rocketed past all expectations in the 35 years since.
The Container Store made the Forbes best company to work for 16 times in a row. The store operates 70 stores in 22 states and has over 10,000 products for everyday use ranging in price from $4000.00 to as low as $3.90. The store employee’s make double the industries salary. Taube (2014) says “the average Container Store retail salesperson makes nearly $50,000 a year compared with what the Bureau of Labor Statistics says is a national average of just above $25,000” (para. 3). This store’s culture is female friendly, and about 70 percent of the company’s employee base is female (Gupta, 2014). CEO Kip Tindell feels women are better at being team players and they understand the needs of the clientele; evident by the fact that about 70 percent of top leadership positions are held by women for this retail store.
The Container Store adopted an employee and customer is more important than the stakeholder stance; this means that the company views customers and employees as more important than stakeholders to the health of its business. Sawayda (2011) points out that this relationship has created a thriving business that reports higher earnings throughout its lifetime. The company’s employee-centric practices result in high morale

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