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Bus 660 Contemporary Issues in Organizational Leadership

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BUS 660 Contemporary Issues in Organizational Leadership
Instructor: Katrina Esau
UPS Case Study

1.) What are the major skills Jovitta Carranza has demonstrated in her career at UPS that have made her a successful leader?

One of the things that I noticed right away is that Carranza was not afraid to take advantage of opportunity even if it meant moving across the country. She showed that that she was committed to UPS by moving multiple times to different parts of the country in a ten year period. Many people are not willing to relocate for a promotion let alone do it multiple times. She also was not afraid of stepping up into new roles and responsibility. She also was willing to move out of human resources into operations, which showed she was willing to work outside her comfort zone to accomplish the mission for the company.

2.) Consider the spiral of experience that Jovitta Carranza has traveled. How has her experience affected her ability as a leader?

Carranza was able to see many different leadership styles as she moved across the nation in her different roles. By being in different parts of the country she was able to become more diverse. She was also able to pick apart other leaders by recognizing their mistakes and successes. By doing this she was able to learn and not make the same ones. She also surrounded herself with capable people who were all about UPS and getting things done.

3.) Take a look at characteristics of successful leaders in highlight 2.1. How many of these are demonstrated by Jovitta Carranza? I think that by looking at the list of characteristics on 2.1 it is quite evident that Carranza demonstrates just about all of them in one sense or another. If you look at her ability to learn from her own experiences she is quoted in the case study saying how important that it was for her. She has proven

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