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Lecture # 2 Summary

Communication:-

It is the process of acting upon information. Information is received through our sensory organs, processed and then responded accordingly. Every person perceives the information differently and hence responds differently.
It can also be said as the “process of interacting simultaneously with another and mutually influencing each other, usually for the purpose of managing relationships”. The ratio of mutual influencing can be different depending upon the situation. The ultimate goal of interpersonal communication is the management of relationships.

Communication can be between: • 1 basis • 1- group basis • group – group basis

Two parties exchange communication in the form of: • Thoughts • Ideas • Information • Emotions/Feelings • Orders/Commands • Advice • Feedback • Request • Attitudes • Prejudice

Components of Communication:-

▪ Context - physical and psychological communication environment ▪ Encoder/Source - puts the message into code ▪ Receiver/Decoder - decodes the message ▪ Message - elements of communication to which people assign meaning ▪ Channel - pathway through which messages are sent ▪ Encoder - translates ideas, feelings, and thoughts into a code ▪ Receiver/Decoder - interprets ideas, feelings, and thoughts that have been put into a code ▪ Feedback - response to a message ▪ Noise - information that interferes with the reception of the message

Noise can be both, external and internal. Internal noise can be the thoughts, pre occupied mind, preformed opinion which distracts from receiving the message.

Mostly noise is negative but in some cases it can be positive as well.
Flaw in any of the communication components would result in ineffective communication.

The Communication Process:- 1.

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