... |Axia College/College of Humanities | | |XCOM/285 Version 2 | | |Essentials of Managerial Communication | Copyright © 2009, 2008 by University of Phoenix. All rights reserved. Course Description This course introduces students to the foundations of communication in a business setting. Students are exposed to various topics related to interpersonal and group communication within the context of applications in an office or virtual setting. Students will develop skills in forms of written communication, including memos, e-mails, business letters, and reports. Communication ethics and cross-cultural communications are also explored. Upon completing the course, students will have an awareness of their personal communication style and be able to identify areas of further exploration of communication as a business skill. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies...
Words: 1987 - Pages: 8
... |Axia College/College of Humanities | | |XCOM/285 Version 2 | | |Essentials of Managerial Communication | Copyright © 2009, 2008 by University of Phoenix. All rights reserved. Course Description This course introduces students to the foundations of communication in a business setting. Students are exposed to various topics related to interpersonal and group communication within the context of applications in an office or virtual setting. Students will develop skills in forms of written communication, including memos, e-mails, business letters, and reports. Communication ethics and cross-cultural communications are also explored. Upon completing the course, students will have an awareness of their personal communication style and be able to identify areas of further exploration of communication as a business skill. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies...
Words: 2609 - Pages: 11
...The name of the college: speak up college. Name of the student: md. Alamgir Student ID: sul/std/1784 Module name: administrative service. Content 1) Introduction....................................................................................................................... 32) Explanation of different administrative services........................................................... 33)Analysis the knowledge and skill required For the effective administrative service............................................................................. 44) Explain the challenge presented when offering administrative service...................... 55) Explanation the legal requirement for administrative service..................................... 66) A letter to the plumbers regarding filing system............................................................. 87) Setting up Electronic filing for plumbing........................................................................ 1011) Setting up Stock control system for plumber’s products............................................. 1012) Provide templates for purchase systems........................................................................ 1213) Meeting plan for the clients............................................................................................. 1314) The purpose of meeting is to report sales managers..............
Words: 4038 - Pages: 17
...Leading through effective communication (1) speaking and writing, and (2) nonverbal communication. & Listening There are a number of reasons for communicating in business. In order to effectively address the multiple situations that will be encountered, leaders must understand and use a variety of communication styles and methods. https://library.skillport.com/courseware//content/ADM0102B.htm?Aicc_sid=tfraz12-279823514-@0-&aicc_url=pvsp73sbe.skillport.com/skillportbe/spwgu/AICC.rbe&cbtlaunch=ADM0102000000000X000001&RESMODE=8&use508=1&COURSEINFO=https://library.skillport.com/skins/option3_35bs4ssl_pc&SIGNED_APPLET=true&DYNAMIC_SKIN_URL=https://pvsp73sbe.skillport.com:443/skillportbe/spwgu/Cmd.be&tryRIA=true Leadership Competencies * Communications is the exchange of information and ideas from one person to another. Effective communication occurs when others understand exactly what you are trying to tell them and when you understand precisely what they are trying to tell you. * You communicate to direct, influence, coordinate, encourage, supervise, train, teach, coach and counsel. You need to be able to understand and think through a problem and translate that idea into a clear, concise, measured fashion. * Your message should be easy to understand, serve the purpose and be appropriate for your audience. Leadership Training: Effective communication - an essential leadership skill Posted January 11, 2011 in Leadership...
Words: 11172 - Pages: 45
...Administrative Assistant The Administrative Assistant job description method offers a list of fundamental job responsibilities, qualifications, varieties of descriptions, and salary parameters. On the hand, administrative assistants’ responsibilities rotate around supervision and allocating info in the workplace. An administrative assistant is estimated to handle the day-to-day tasks in the workplace or small organization. As an administrative assistant your responsibilities can embrace by answering phone, scheduling meeting and organizing office material, and accomplishment several other responsibilities. In this paper your foundation compensation strategy on administrative assistant job description, performance evaluation, external, and internal analysis. Administrative assistants obligate the responsibilities of functioning and retaining communications and report, secretarial and administrative tasks, business, planning, bureau business, research, gen management and guest services. These responsibilities are characteristic of an administrative assistant position; however the employment characteristically brings these tasks and other. The typical job duty of an administrative assistant is that you are need to have experience with computer, database, effect as well as general material on the internet and functioning with numerous styles of office knowledge. You should have the potency use different kinds of software, presentations to organize official documents, mail...
Words: 515 - Pages: 3
...in office administration with a management office, which is more important in understanding the two terms are explained clearly. Regarding the definition office management, there are some definitions that can convey, among others: (1) Geogre R. Terry in his book "Office management and control" state office management cans be defined as the planning, controlling, and organizing of ofiice work. And actualing those performing it so as to Achieve the predertemined objectives. It deals with the life cycle of business information and data from Their creation througt Their maintenance, distribution, and retention, it of permanent value, or destruction if obsolete. This means that the management office can be define as planning, controlling and organizing the work of offices, as well as the mobilization of those who carry it out in order to achieve goals - goals that have been determined in advance. This question has to do with the circulation of live data and business information, and since its creation through maintenance, dissemination, and storage that has a fixed nlai or Destruction when it becomes obsolete. (2) Littlefleid & Paterson preformance in his book "Modern Office Management'menyatakan that" The terms of office management will from be Used in Such a broad sense in...
Words: 2276 - Pages: 10
...CHAPTER II LITERATURE REVIEW What Is Office Administration? An office administrator oversees day-to-day office operations. Office administration is the process of overseeing the day-to-day operations of an office. The task of administration is usually the responsibility of an office administrator or manager. Depending on the general operating structure of the organization, and the complexity of tasks associated with the operation in general, the responsibilities of the manager or administrator may focus on a few core tasks, or involve the management of a wide range of functions. One of the core tasks associated with office administration is the management of the employees associated with the office. Typically, office administrators are responsible for supervising the office staff, making sure that each employee has resources necessary to competently carry out his or her assigned duties. Administrators also function as troubleshooters, providing support and assistance to employees when unusual situations arise during the completion of an assigned task. It is not unusual for administrators to be responsible for conducting periodic employee evaluations, recommending pay increases, or providing employees with remedial or cross training as a means of assisting those employees to improve their relationships with the employer. Along with managing and supporting employees, office administration also involves making sure that the office always has the resources needed to remain...
Words: 2784 - Pages: 12
... | | |School of Business | | |COM/285 Version 3 | | |Introduction to Business Communication | | |Group ID MEBM091AS: | Copyright © 2010, 2009, 2008 by University of Phoenix. All rights reserved. Course Description This course introduces students to the foundations of communication in a business setting. Students are exposed to various topics related to interpersonal and group communication within the context of applications in an office or virtual office setting. Students will develop skills in the forms of written communication, including memos, e-mails, business letters, and reports. Communication ethics and cross-cultural communications are also explored. Upon completing the course, students will have an awareness of their personal communication style and be able to identify areas for further exploration of communication as a business skill. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies...
Words: 2719 - Pages: 11
...Assignment: Business Communication Trends Dale Lopez XCOM/285 Essentials of Managerial Communication Mark Eutsler March 13, 2011 Business depends on communication. Growing, and succeeding in business depends on the ability to communicate effectively with people internally, and externally. The three basic purposes of business and administrative communication are to inform, to request or persuade, and to build goodwill. Most messages have more than one purpose. People must communicate to plan products and services, hire, train, and motivate workers, coordinate manufacturing and delivery, persuade customers to buy, and bill them for the sale. Indeed, for many businesses and nonprofit and government organizations, the “product” is information or services rather than something tangible. Information and services are created, and delivered by communication. In every organization, communication is the way people express thoughts, and get work done. (Chapter 1, Page 4, Business Communication, Management, and Success) Informal listening, speaking, and working in groups are just as important as writing formal documents and giving formal oral presentations. As a newcomer in an organization, people need to listen to others both to find out what they are supposed to do and to learn about the values, and culture of the organization. Informal discussions on recent sports, daily headlines and about what is happening at work, connects you to the grapevine, which is an informal source of...
Words: 761 - Pages: 4
...Business Communication Trends Communication in general is important to our everyday life between individuals. In business settings, communication is the essential to business survival as business depends on communication in various channels and medium. When communication isn’t as good as it could be, mistakes will be made, and you and your organization pay a price in wasted time, wasted effort, lost goodwill, and legal problems (Locker & Kienzler, 2008). What defines good business and administrative communication is that it has to meet certain criteria. According to Locker & Kienzler, the basic criteria are that message has to be clear, complete, and correct, save the receiver’s time and build goodwill. Business and administrative communication is constantly evolving alongside with the technology advancements and companies had focused on the benefit of improving communication from micro level of individual employee to macro of the whole company. There are ten business trends play an important role in business communication today and they are Technology changes, including information overload and data security versus privacy; a focus on quality and customer’ needs; entrepreneurship; teamwork; diversity; globalization and outsourcing; legal and ethical concerns; balancing work and family; job flexibility; and the rapid rate of change (Locker & Kienzler, 2008). The current business trends that I have noticed through my career are Technology, job flexibility, and balancing...
Words: 730 - Pages: 3
...Contents Before you begin vii Topic 1: Plan for the new or modified administrative system 1 1A Identify the requirements of the administrative system 2 1B Obtain quotations from the suppliers/developers of systems 10 1C Select a system supplier or developer 14 Summary17 Learning checkpoint 1: Plan for the new or modified administrative system 18 Topic 2: Implement the new or modified administrative system 23 2A Identify and develop implementation strategies 24 2B Encourage staff to participate in the implementation process 29 2C Implement the system 32 2D Define and communicate procedures for using the system 35 2E Provide training and support on the use of the system 38 2F Deal with contingencies to ensure minimal impact on users 42 Summary46 Learning checkpoint 2 : Implement the new or modified administrative system 47 Topic 3: Monitor the administrative system 51 3A Monitor the system’s use, security and output 52 3B Modify the system to meet changing needs 57 3C Identify further modifications and notify users 61 3D Monitor staff training needs 63 Summary65 Learning checkpoint 3: Monitor the administrative system 66 Final assessment 69 Assessment information and scope Are you ready for assessment? Final assessment overview Assessment plan Final assessment tasks Record of outcome 70 71 72 73 74 101 Unit release 1 (Aspire Version 1.1) © Aspire Training...
Words: 5743 - Pages: 23
...Business Communication Trends Melisa Sida University of Phoenix 12-4-2010 COMM 285 Florentino A. Lopez Business Communication Trends Communication in the home health work environment is very important. Effective communication is vital to the well being of a client. An effective communication system plays an important role in the management/employee relationship; employee/client relationships and the overall role of the agency within its own community. The home health business is particularly prone to growth and diversification. Communication plays a vital role in the day to day functions of the home health industry. Communication is used to relay information pertaining to a client’s care and needs. Employees use communication to express a problem within the work or home environment. Problems become resolved when there are no barriers in communication. None of this is possible without an effective business communication system. In previous years businesses communicated with clients and employees by means of the postal service or memorandums to inform of any new or upcoming information regarding the agency. Often face-to-face meetings were conducted and closed with handshakes. Memo pads or sticky notes were used to relay messages left for other individual staff members or to make notes on certain cases. A reminder list was utilized for tasks needing to be completed. Business communication entailed sending memos, writing business letters and so...
Words: 886 - Pages: 4
...Business Communication Trends Paper Communication in business is very important. Communication helps any business or organization to plan products and services, hiring, training, manufacturing, etc. The only way to get the point across and get the work done is through communication. Some of the forms of communication is done face-to-face, phone, meetings, presentation, reports, etc. communication can be verbal or nonverbal. Verbal communication is when we use words, and nonverbal communication in when we do not use words. When we communicate within the organization is known as internal audience and when we communicate outside the organization is known as external audience. At this time, we have the overview of what communication is and how it applies in business world; let me discuss about the role it plays in day-to-day activities at work. Furthermore, some of the benefits of better communication is it saves time, make efforts more effective, communicate points more clearly, and build a positive image of the organization. Working as a general manager of a Mexican restaurant where communication is part of our daily activities. My employees such as cooks, busboys, servers, bartenders, and hostesses have to communicate with me and I have to communicate with them. If there is a catering order for next week, I have to talk to my cooks, plan what we need to order for example: meat, dairy, etc., and try to execute the catering without dealing with any last minute issue. Moreover,...
Words: 779 - Pages: 4
...Business Communication Trends Paper LaTonya Beeler COM 285 November 21, 2010 Annie Moats Communication is the foundation of a successful business. High-quality communication is the quintessence of a business because organizations involve people. The people in organizations need to communicate to hire, manage, train, and promote products. Lack of communication can be very costly and time consuming to an organization. The communication of a business can determine the success or failure of a business. The current trends in the workplace are changing allowing employees to gain easy access to improve work performance. The following paper will explain the role business communication play in my daily work activities, the trends in the workplace and what message types are results of these trends. “Communication takes many forms: face-to-face or phone conversations, informal meetings, presentations, e-mail messages, letters, memos, reports, blogs, text messaging and Web sites” (Locker & Kienzler, 2008, p. 5). I work in the local school district in the city I live in. I am a substitute, so I work when the schools in the district need an extra body in the classroom. I do not have to do much written communication however; I do have to communicate orally with the teacher, students, and human resources at the district office. Whenever there is an assignment open either someone at the district will call to ask if I want to accept the assignment or someone at the district will input...
Words: 882 - Pages: 4
...Business Communication Trends January 09, 2011 Business Communication 2 Business communication is a way of communicating with customers, stakeholders, potential customers and competition. There are various ways that a business communicates with customers, stakeholders, potential customers and competition; those ways are face to face, telephone, by letter, email. While technology is steadily growing business communication will be ever changing. The history from years past was communicating with a customer and another business was done face to face or by writing a letter. Sit down meetings use to be done a lot in the past. In the business world today, business communication is done differently. The new ways of business communication is done by electronic tools. There are new programs and devices that are continually being redeveloped to enter into the market to enhance business communication. The new devices and programs are different means of communication for a business to be able communicate with its customers, competition, and stakeholders. Those programs are personal digital assistance (PDAs) The different electronics that are being developed used are leaving business professionals excited to have the new means of communicating with its customers. Locker-Kienzler (2008) the electronic tools that are made do not take a lot of time to learn how to use them effectively. The training process will take capital, time and the will to learn. Business Communication...
Words: 527 - Pages: 3
