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Business Communication Technology

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Submitted By poochell01
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Business Communication Technology
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Business Communication Technology
Introduction
Instant Messaging is a tool used in today’s Business as a communication tool. Instant Messaging also known as IM is a term used to describe software apps such Widows Live Messenger, AIM, Yahoo Messenger, and Google Talk. The software allows users to have real- time conversations. “IM has exploded in popularity since ICQ, the first free, public instant-messaging utility, was introduced in 1996,” ("Encyclopedia.com", 2009). The role IM is taking in business communication is growing.
What is the role of IM in Today’s Business World?
According to "Encyclopedia.com" (2009) the impact IM is having on today’s business world is that it allows employees to get immediate answers from co-workers, clients and suppliers. Some company’s say that this allows for increases in productivity. Other uses for IM are virtual meetings and collaboration on group projects. “Backers say IM, once dismissed as a plaything for the under-twenty set, dramatically speeds up the flow of information in and out of a company,” ("Encyclopedia.com", 2009).
The Good and the Bad
Even though, IM allows for quicker responses it also has some downsides. It is not a secure form of communication. Leaving the business open to potential security risks for document interception and viruses. If a company does not have strict rules, using IM can be considered a distraction. Some companies are using enterprise instant messaging, also known as EIM, solutions that allow management to monitor activity. IM has the potential to have an important role in business in the future. “The newfound ability to tele-collaborate, or communally manage projects and day-to-day business via multiple locations, is a trend brought on by IM that will shape the new face of business tomorrow,” (“ Encyclopedia.com”,2009).
Conclusion
IM is a way for employees in different locations or even just across the office to communicate in real time. IM is growing vastly in business as an efficient communication tool. Some managers and business owner attribute IM with an increase in productivity. Although there are some negative aspects, with new software such as EIM solutions and proper training IM has a great future in the business world.

References
"Instant Messaging." Encyclopedia of Management. 2009. Retrieved September 01, 2014 from Encyclopedia.com:http://www.encyclopedia.com/doc/1G2-3273100133.html
Shein, Esther. “Will IM Pay? Backers Say Instant Messaging Will Revolutionize the Way Businesses Work.” CFO May 2004.

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