On a day-to-day, business communications must allow and employee to be connected to multiple members of their team. These members must be able to collaborate with each other even when these members have non-traditional schedules and workplaces. Not only must members be able to connect internally but also externally with customers and/or vendors. Members must also be proficient with tools that allow them to create effective business communications. Technology is facilitating access to such communication tools and changing the way businesses communicate.

Internal communications are vital to any organization. The most used tools today in business communication today are email and mobile phones. Email is used to connect team members with information and creates documentation of projects being collaborated on by a team. Thru e-mail, a team can communicate in a detailed manner about daily needs from others and update the status of projects or tasks. Mobile phones can connect team members almost immediately. In business the preferred device is a “smart phone.” A smart phone has expanded capabilities aside form making phone calls. These devices give team members’ access to email and text messages. An advantage of text messaging over email is that messages are limited in character count; therefore messages must be more succinct. These tools are a great resource for connecting a few people in an organization, but to connect a larger group other tools exist that are web-based. Intranets are websites that are only accessible by members of an organization. These websites are used to post information that is more general in nature. For example, an organization’s Communications Department can use an Intranet to post recent news about the organization or updates on important industry issues. The Human Resources department can post the organization’s policies & procedures, or even