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WORLD PAGE CELLULAR
THE WORLD AT YOUR REACH

Marketing Final Paper-Online MM522

Executive Summary
Mission Summary
World Page Cellular is committed to conducting business to the highest standards of ethics and integrity. World Page strives to deliver straightforward communication tools that not only are smart and convenient, but deliver a high level of value to the user. In addition, World Page Cellular seeks to promote the highest levels of customer service. World Page Cellular works to educate users about communication tools believing that informed pragmatic consumers will find value in World Page Cellular. World Page Cellular is dedicated to making communication products and services easy to understand allowing users to remain in control of their World Page Cellular experience. Finally World Page Cellular recognizes that that their interactions with society reflect their character as an organization and pledge to have those interactions to embody those characteristics they claim to possess.
World Page Cellular, a vendor of prepaid wireless services in the United States, offers affordable prepaid services without borders. World Page offers maximum freedom through the avenue of choice, which most carriers do not offer customers. World Page Cellular plans to become the leading no-contract wireless service provider in South Florida providing the ultimate in customer satisfaction and service.
World Page Cellular’s quest to seize market share comes with an emphasis on targeting those of international descent. Whether consumers are from European descent or Caribbean descent, the goal of World Page is to provide those individuals with the best wireless service possible allowing them to touch base with family and friends from their home countries. These individuals make up more than two-thirds of the South Florida population and it is critical that their needs be addressed. These individuals are looking for affordable alternatives to the contractual constraints of the major wireless service providers.
Among the competitors that World Page Cellular faces in this market are Boost Mobile and Metro PCS. Both are strong competitors in deed yet they have not maximized the opportunities that these demographic groups bring. In particular, they have yet to cater to the international calling and text message aspects as well as customer service reliability. Through the recognition of the many weaknesses discovered of these companies, World Page Cellular has devised a comprehensive marketing and promotional plan to supplement the untapped consumer pool.
Included in the impressive package that World Page Cellular presents is competitive pricing that compels potential clients to find out more information about the company. World Page has prices that vary from basic $40 a month plans to $60 a month plans that cover much more including international calling, text messaging, and GPS features. The goal of World Page is to maximize value at minimal expense to the customer, something sorely lacking in the telecommunications arena.
Through an aggressive marketing strategy World Page will go after the target market where they are. That means World Page will have a presence at all cultural and major social events that will occur in the South Florida area. Whether there are booths or associates handing out leaflets, the goal is to saturate the market with material. That being said, World Page Cellular wants the consumer to feel wanted and will pursue them with a vigor not seen from a wireless service provider. Also included in their touch point plan are radio ads during the consumers’ favorite morning shows and direct mailers distributed throughout South Florida.
As a result of having various access points throughout South Florida World Page Cellular hopes to be a house hold name. With kiosks in malls to stand alone stores, World Page will strategically place access points in the areas where there target customers frequent. The potential for growth is apparent and with the proper execution World Page Cellular can become a telecommunications power in the very near future.

Product
World Page Cellular is a vendor of prepaid wireless services in the United States of America. World Page Cellular is a Mobile Virtual Network Operator using the network of Horizon Wireless. World Page Cellular offers traditional pay as you go plans, where subscribers pay for minutes before using them. On March 1st, 2010 World Page Cellular launched its newest plan, a $49.95 monthly plan that includes unlimited talk, text messages, international calling and 25 MB of data. World Page Cellular was initially established in Atlanta, Georgia in 2000, known then as Southern Page Communications. Roughly 8,000 customers were serviced in that community. Since then World Page has expanded nationwide and has been ranked amongst the best Mobile Virtual Network Operators. So it is only natural for World Page to expand and provide wireless solutions to the South Florida area. The South Florida area is primed for an affordable wireless provider that provides nationwide services. World Page Cellular will indeed become the leading wireless services provider in the South Florida area in the very near future and for years to come.
World Page Cellular focuses on helping consumers make the smart choice for wireless solutions. Why succumb to contracts, credit checks, and inconsistent pricing. By framing plans and services around subscribers’ lifestyles and needs, it alleviates the pain of communications. World Page Cellular feels that prepaid and price fixed tools offer ultimate control. Prepaid communications are significantly more advantageous than contractual plans and services. World Page Cellular offers a library of plans and services that leave subscribers in control. Those services include unlimited talk and text plans, web browsing, unlimited international calling and prepaid mobile plans. Unlike most communications service providers, no contracts are involved and no credit checks. All who wish to subscribe can without any hindrances are able to.
SWOT Analysis

Strengths

Convenient plans and options allowing customers ultimate freedom

• Price simplification, which makes plans services simple. • Great variety of plans options that allow customers to customize services. • Partnership with the nation’s most reliable network.

Weaknesses

• Due to lack of presence in Miami World Page is not familiar to prospective clients

• World Page Cellular has yet to establish an all-encompassing retail center.

• Not part of a 3G network, which has become very popular to date.

Opportunities

Great opportunity to seize market share with only Boost Mobile and Metro PCS being the only prepaid providers in the area.

• Now more than ever, defectors from other contract wireless companies are looking for great plans without any strings attached. • Can become wireless provider for local government officials minimizing costs.
Threats
• Boost Mobile and Metro PCS both are established and hold a large portion of prepaid business in the area. • Nationwide providers have begun to offer consumers “unlimited” plans.

Target Market

Demographic Segmentation
World Page Cellular looks to target several demographic groups in a quest to seize market share. They are looking to find achievement targeting South Florida’s Hispanic community between the ages of eighteen and forty-five years. In particular, the residents of Miami-Dade County will be targeted. According to www.census.gov, they represent nearly half of South Florida’s population at just one million three hundred thousand. With nine hundred thousand born outside of the United States, international calling is a welcomed feature along with affordable wireless plans. The competitors of World Page Cellular do not offer plans or options that include international calling. Their median annual income is just under thirty-four thousand dollars, with the state of the economy today price and quality is important. The average house hold size of this group is three persons and more than three-fourths of this group is twenty-five years or older, according to www.census.gov. Also, over one hundred and twelve thousand of these individuals are between the ages of eighteen and twenty-five. Nearly forty-three percent of this group has a high school diploma or higher.
Therefore, it is imperative that World Page presents itself as a young, vibrant, low cost alternative to other wireless vendors. This market is so attractive because of not only sheer numbers, but they have a great influence in the area that is clearly visible. Most governmental and private entities have a Hispanic influence or staple within it. Hispanic buying power alone was projected to increase to over one trillion dollars in 2009, according to www.transpanish.biz. It is safe to say that there is a great market for this product. According to the Experian Consumer Research, Hispanics are more likely to be less affected by the recession due to certain cultural factors, like less reliance on credit and pooling of resources. So this group is expected to be at the forefront of consumer purchasing once the financial crisis is curtailed.
The minority is fast becoming the majority. The focus of power has been placed on Hispanic, Caucasian, and African American, but lost in translation is the economically viable West Indians and Caribbean Americans. Their buying power is close to sixteen billion annually in the United States. Nearly forty percent of this community contributes to eight billion annually in transfer of funds to Caribbean economies, according to www.diversityaffluence.com.
World Page Cellular should also find great success in targeting South Florida’s West Indian community between the ages of eighteen to forty-five years. According to the U.S Census Bureau sixty percent of this group is twenty-five years or older, with nearly eleven thousand being at least eighteen years old. The average household size is four persons. Forty percent of the more than one hundred and fifty-nine thousand West Indian natives have at least a high school diploma. This demographic has a buying power in the millions of dollars and is looking to refine their spending habits. They represent over one hundred and fifty-nine thousand of Miami-Dade county’s more than two million residents. With over two –thirds foreign born, it only makes sense that we provide plans that allow international calling freedom. With the median household income being over thirty thousand dollars annually, they are a prime market for affordable wireless plans to them. Affordability of wireless services is an area of concern for both demographics. They make up nearly sixty percent of the population in South Florida and economic impact can be clearly seen through out the region.
The South Florida area encompasses a vast population of greatly diverse cultures that make this area a great launching pad for products. With five million plus inhabitants the potential growth of World Page Cellular in the area is immeasurable. The outcomes are only positive. With South Florida being a great tourism hub, the potential exposure alone should leave World Page Cellular to act quickly to plant its seeds.
Competitors & Substitutes
Both Boost Mobile and Metro PCS have established a presence in the South Florida area. With that being said, it is critical that World Page Cellular gets its name and face out there in the community. Many South Florida residents have converted to the prepaid sector and up until recently the only name around was Metro PCS. Now that both Boost and Metro PCS have been around for the past seven years, the market has become competitive and consumers are looking for the providing the most for less. So these companies are aggressively marketing their products to get their hands on more market share.
Metro PCS is engaged in providing wireless communication services at unlimited usage basis, flat rates and no contractual obligations. The company operates in major metropolitan areas and operates its business through core and expansion markets. It services over six million people nation wide, in cities like Los Angeles, New York, Miami, Dallas, Boston, and Atlanta.
As of recently, Metro PCS has suffered from high rate of customer turnover, which is believed by their CEO Roger Linguist to come from U.S. macroeconomic weakness, written on www.marketwatch.com/investing. Also Metro PCS has raised the prices of their handsets, making them a more unattractive prepaid alternative. Though they may also target lower income ethnic minorities, they have yet to convert to faster more efficient networking connections that most new customers are looking for. Their handsets do not provide the same social freedom that is provided by other contractual driven communications companies. On the other hand, World Page Cellular has handsets available that provide fast access to all social mediums. Growth of Metro PCS has gone way below expectation and has in fact gone stagnant, according to ABCnews.com.
Boost Mobile, a subsidiary of Sprint Nextel, is also hoping to get a rise out of the prepaid cellular service market. It originated in Australia in 2000 and entered into a joint venture with then stand alone company, Nextel. In 2006 Boost launched its unlimited talk, text, and web plan in efforts to compete with the market. Boost Mobile has more than three million subscribers and tailors its marketing messages for its services to the youth sector. The heart of products and services are data services as well as entertainment features. These include wireless web access and java enabled gaming.
Boost Mobile markets primarily to teens using influential individuals in the sports and music entertainment industries to push their product. Recently Boost has branched out into using Indy Car Series as another pedestal.
Even though Boost has shown promise it does not target primarily to ethnic minorities. It has chosen to push its products and services to teens primarily nation wide. Furthermore, they do not offer plans that include international calling a necessity particularly in South Florida. Due to there growth Boost has seen an influx of technical issues, including, massive problems with text messaging. Messages would take hours to transmit through the Sprint network. Its parent company Sprint has been losing customers by the thousands as a result of technical and customer service issues across the nation. Customer service and technical is a staple for World Page Cellular and they see it as a necessity to provide the most comprehensive support necessary.
Pricing
As we all know to pricing is a very important aspect in determining a company’s vitality in the very hostile telecommunications market. Our prices must be strategically designed to cover fixed and variable costs, while providing enough cushioning to allow for a decrease in price of services when production increases. World Page Cellular has taken a strategic approach to analyzing and determining the most effective pricing range for its products. In essence, World Page Cellular has used activity based accounting practices, which takes into consideration the costs of serving different retailers as their needs differ from one another. They will also implement a target-cost strategy that measures a service’s desired functions and determines the prices that it could be placed at. As a company, World Page Cellular’s goal is to present a competitive substitute for the current line of services that are currently available to their target consumers. Therefore World Page Cellular has chosen to implement sort of a hybrid pricing strategy to maximize its performance in their target market. They will implement a competition-pricing strategy that is comparative with its competitors and a product-line pricing strategy, pricing different products within their product line at different points in association with their various features. The objectives of the strategies are, to be comparable and compelling enough to consumers that they are eager to venture out of their norm and experience what World Page Communications has to offer. Boost Mobile offers few pricing points for their services. They offer a $50 a month plan that includes unlimited web, talk, and text. Also a very similar plan that is $60 a month that includes email just for blackberry users and a pay as you plan that charges 10 cents a minute to talk. There is not a lot of flexibility involved and the consumer does not have the freedom to build the plan that directly suits their needs. Boost Mobile also does not offer international calling options, which is a very important feature this market is looking for. Metro PCS unlike Boost Mobile provides a great variety of options for consumers. This aspect helped them to become the leader in the prepaid non-contractual market. The prices range anywhere from $40 - $60 a month. Their $40 per month plan includes unlimited local and long distance calling, unlimited web and text. While their $60 per month plan covers everything in the preceding plan as well as everything from international text to unlimited email access. Again, international calling access is not readily available in all plans and their handheld devices are not of a great selection.

World Page Communications pricing plans are as follows:

$40 $50 $55 $60

Unlimited Talk * * * *
Unlimited Text * * * *
Unlimited Intl. Talk * *
Unlimited Intl. Text * * *
Unlimited Web * * * *
National Coverage * * * *
GPS Coverage * *
Email Access *
Unlimited Pic Mail *
Directory Asst. * *
Unlimited IM * *

Many of the plans can also be combined with various add on features that make each package unique to each customer.

The first year’s revenue is projected to reach $1,200,000 based on acquiring 5,000 customers averaging $40 per month. This projection is based on customers maintaining phone service for a minimum of six months within the first fiscal year of existence in the South Florida market. Prices for the services above do not include taxes and company miscellaneous company fees. The prices of handheld devices vary depending promotional offers and MSRP rates.

Channels of Distribution
There will be a hybrid strategy used in the ways consumers are being reached. The channels of distribution will include both company owned and operated facilities placed strategically in the South Florida area and agent distribution centers. The essential goal is to strategically place contact points that can maximize exposure and traffic. World Page Cellular must go to where their potential clientele are in order to be seen and therefore heard. A push strategy to promotion will be used to maximize contact opportunities with potential clients. Due to small advertising budget it is imperative that this strategy is used. Similar to most wireless carriers, the push strategy is tailored for heavy discount and promotional officers. This strategy will maximize the use of all of the distribution sites. The strategy will be laden with product comparisons allowing the company to show customers how World Page stacks up against its competitors. The flexibility to cater contracts to customers will be promoted to build relationships. This selling point will have to be articulated effectively and exposed effectively to their future clientele. The agent locations will range from exclusive wireless retail stores to non-exclusive agents and big box retailers. Target points will include kiosks in mall such as Dolphin Mall, Dadeland Mall, and Aventura Mall. These malls are frequented tremendously by World Page’s target consumers and provide great exposure opportunities. Also, World Page will have company-operated facilities strategically placed various highly frequented shopping plazas in the areas of South Florida highly saturated with their target group. Those areas include North Miami, Miami Gardens, Miami Shores, Miramar, and Miami Lakes. In total there will be eight target points established, five companies ran and operated and three agent and sub agent locations. All company stores will be personalized phone set up stores with one on one instruction. They will also be bill payment stations with repair stations available to account holders. Each company lead store will house anywhere from five to eight employees max and will be described as lifestyle centers. The centers will have Wi-Fi capabilities and will feature a customer service check out counter with two registers. There will be several display cases with phones and accessories. There will also be signage on store windows and throughout the facility as well as promotional materials customers can take with them.
Each location will have a hosting station where customers can be directed to specific store associates and areas of the store to fulfill their needs. Locations will be responsible for monitoring stock levels and maintain a constantly flowing environment where customers should not wait to be served.
All agent-based locations will be kiosks in several area malls and will consistently be filled with signage, promotional items, and handheld sets for connection services. They will also be equipped with pay station capabilities to optimize their effectiveness. Each agent station must maintain a training program for employees to service customers and in how to use handsets and features. In order to maximize commission opportunities and usage residuals agent stations have to continue to push promotional items and be as informed as possible.

Promotion
The main promotional strategy to be depicted to the public is “Phones without Borders”, to portray the freedom and capability to speak to anyone anywhere. When creating their mission statement and vision, World Page Cellular looked at how they could differentiate themselves from other firms. They realized that their competitors only spoke of themselves and never customers. Therefore World Page has tailored their focus to the individual and public outreach. They made it a priority to show these individuals how they can you World Page to enable self-expression and break down barriers. The promotional campaign stresses World Page’s commitment to freedom, expression and the people.
World Page has found a unique way to get to their customers. Instead of waiting for the customer to come to them, they have made a conscious effort to go to where their customers are. They will be in attendance at all the major cultural events in the South Florida area. Events like “Calle Ocho”, “Fantasy Fest”, “Haitian Cultural Weekend”, and the Caribbean “Goombay Festival” as mentioned on (Greater Miami Convention & Visitors Bureau, 2010), will either be sponsored World Page or will have their promotional signage displayed about the area. Various tents and booths will be at these events where people can come learn about World Page and win promotional prizes.

Also World Page will enlist the services of social media. Not only is it free but it reaches far more individuals than any one person can. It allows direct contact with people all over not only the target area but the country as well. Websites like Facebook.com and Twitter.com can only aid in the recruitment process. The social media avenue helps to keep the advertising budget low and affordable to the company’s success. The social media realm is very inexpensive and individually driven by the core values of World Page, freedom and self-expression.
The company website will be as important as any other avenue. It will be a direct line to information and promotional offers. Customers can come to the website and create desired plan options and purchase services along with accessories. The website will provide tutorials on using various handsets and set up information if customers cannot make to a licensed retailer. It will also serve as an online payment center and an online store. The purpose of the site is to provide as much information about the company and its products and services.
Radio will also be a major avenue to promote products and promotions. The target audience listens to primarily three to four stations in the South Florida area, 99 JAMZ, POWER 96, THE BEAT 103.5, and HOT 105. The listenerships of these stations are most attentive during the morning drives to work and the after drives home. Those are the peak times where World Page Cellular will launch their “Phones without Borders” campaign. Seeing that the promotional budget is fairly lower than the competitors it is imperative that every dollar be maximized and every avenue used can reciprocate the effort poured into it. That’s why TV will not be used initially, though it is very effective it is very expensive.
The initial roll out will begin with three 30 second spots during the morning drive shows of the aforementioned radio stations three times a week for the first quarter costing $61,200. Also there will be two 15 second spots during their afternoon drive slots of 5pm to 8pm for the first quarter as well costing $33,600. The advertising will use both previously produced spots and spots using radio personalities. The performance of stores as well as overall traffic will dictate increase or decrease of radio marketing after the first quarter.
Thereafter World Page in coordination with one of the radio station will have a live broadcast from the grand opening of one of the locations. During this live feed there will be live spots twice during each hour and various prizes and promotions will be made available to the general public. It also allows for fifteen 10 second promos leading up to the event three days prior to the event. This aspect will require an investment of $5,500 per live remote performance. The company will enlist one per month for the first quarter of launch for a total cost of $16,500.
Booths at the aforementioned events will vary in price based on position and availability. The goal of World Page will be, to place in areas that will grant maximum exposure and those booths may be in excess of $2000 to $5000. These ranges are primarily based on size of booth and placement.
The final promotional avenue will be direct mail flyers once a week monthly for the first quarter. Two thousand five hundred will be distributed weekly. No sector will be saturated more than once within a month. It will cost one dollar per flyer to distribute with manufacturing costing another $100 per one thousand fliers. This portion of promotion will cost roughly $33,000 for the first quarter. Once again performance will be measured after first quarter.
Promotional Budget
Radio $111,300
Live Events $12,500
Direct Mail $33,000
Internet $15,000
Sales Promotions $6,700
Personal Sales ($8/hour plus 20% commission)
Total $178,500

*Personal Sales budget subject to variation dependent on amount of work force and performance.
* All figures subject to change dependent measured performances of various promotional techniques during first quarter term.

REFERENCES

ABC News. (2010, March). Technology. Retrieved from http://www.abcnews.com
Business Week. (2010, January 20). Wireless Price-war May Boost Revenues. Retrieved from http://www.businessweek.com/research
Diversity Affluence. (2009, February 26). An Overlooked Market. Retrieved from www.diversityaffluence.com
Experian. (2010, March 28). Consumer and Competitive Insight. Retrieved from http://www.experian.com/business-services/consumer-insight-data.html
Greater Miami Convention & Visitors Bureau. (2010, March 20). Arts and Cultural Events. Retrieved from http://www.miamiandbeaches.com
Market Watch. (2010, April 16). MetroPCS Communications Inc. Retrieved from http://www.marketwatch.com/investing/stock/PCS/profile
Transpanish. (2010, March 20). Hispanics/Latinos in the United States. Retrieved from http://www.transpanish.biz
US Census Bureau. (2010, March 20). Population Finder. Retrieved from http://www.census.gov

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