... online trust 8 2.2.1 Define customer trust in online shopping 8 2.2.2 The importance of customer trust in online shopping 9 2.2.3 Findings from past studies 9 2.3 E-business Vs E-drugstore 12 2.3.1 A glance of pharmaceutical industry & drugstore sector 14 2.4 Website factors that might affect the perceptions of customers’ online trust 18 2.4.1 Website factors VS consumer factors 18 2.4.2 Discussion of website factors 19 3. Methodology, data, and model 36 3.1 Methodology and data collection 36 3.2 Model & analysis 37 3.2.1 Variance analysis 37 3.2.2 Factor analysis 40 4. Results and discussion 43 4.1 Results for research questions 43 4.2 Results from factor analysis 47 5. Managerial implications 49 6. Limitation and further research 54 7. Conclusion 56 Appendix A: Customer trust survey 57 Appendix B: Factor analysis of attributes of websites factors (Heavy Loadings) 58 Appendix C: Frequency table 59 References 60 1. Introduction 1.1 Research motivation and objectives It is commonly accepted that e-business is beneficial to the further growth and success of businesses, government, and not-for-profit organizations (Sultan et al, 2002). Specifically, the advent of the Internet has brought new business opportunities to the retail industry. However, no matter how wonderful e-business is, many small businesses still cannot participate in the online market due to a lack of customer trust. While previous academic studies have emphasized the significance of...
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...significant involvement of the U.S. and foreign governments in regulation of the healthcare industry. The Justice Department’s sweep of the pharmaceutical and medical device industries rests on the premise that foreign doctors, nurses and other healthcare professionals are “foreign officials” when they work at a public hospital or are part of a public healthcare system. The Justice Department’s premise has never formally been challenged in court, but it is likely to be upheld under court review. Given that basic assumption, pharmaceutical and medical device companies face a number of significant risks, all of which are exacerbated by industry practices. Here are the top 5 corruption risks. 1. State-Owned Enterprises The foreign healthcare business is worth billions of dollars in revenues. Pharmaceutical and...
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...Marshall Space Flight Center (MSFC) Strategic Analysis and Communications Support Services (COMMSS) NASA George C. Marshall Space Flight Center Attn: PS33/Bobby J. Holden Building 4203 MSFC, AL 35812 Phone: (256) 544-5417 Contract Number: NNM12AA53C DRD 11411LS-001 Document Number: GPMP12 Document Title: DRAFT Property Management Plan Revision No. | Date | 0 | 10/1/2012 | Submitted By: Analytical Services, Inc. (ASI) 350 Voyager Way Huntsville, AL 35806 This document includes data that shall not be disclosed outside the Government and shall not be duplicated, used, or disclosed—in whole or in part—for any purpose other than contract execution. The Government shall have the right to duplicate, use, or disclose the data to the extent provided in the contract. This restriction does not limit the Government's right to use information contained in this data if it is obtained from another source without restriction. Table of Contents Government Property Management Plan Signature Page………………………………………... 4 Revision History………………………………………………………………………………….. 5 Government Property Management Plan…………………………………………………………. 6 1.0 Property Management..…………………………………………………………………… 6 1.1 Management and Applicability....………………………………………………………… 6 1.1.1 Distribution.……………………………...……………………………………………….. 6 1.1.2 Operations Manager (OM) Responsibilities..……..……………………………………… 6 1.1.3 OSAC COMMSS PSA/Property Custodian Responsibilities……..………………………...
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...Unit 1 Assignment In today’s world businesses are struggling to stay a float. Every business owner and manager are constantly trying to cut any wistful spending possible. Many jobs these days are considered temporary, these jobs usually do not offer any benefits nor retirement plans (Judge, 2013) thus usually making working conditions worse. Many companies do not put the effort into improving working conditions because many of the workers are temporary and employee turnover is so high. The company figures they could just other workers to replace them. Companies should care about their employees, without qualified workers the company could not survive. Though many companies these days have taken so much from their worker like benefits and pay increase many it’s a wonder if there are any companies that really care about their employees well being. Organizations should take the responsibility for their employee’s job security to some extent. The main goal for an organization is to make money. But, organizations need to take actions of ensuring workers are receiving fair compensation and working conditions. Companies that offer benefits, fair compensation and good working conditions are usually the companies that continue to grow. An example is a customer service based company where the employees for the most part are pleased with the company, therefore offers better customer service to the customers. That in returned brings customers back therefore making the company...
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...\ eighth edition Global Business Today CharlesW. L Hill University of Washington McGraw-Hill Irwin contents PREFACE xiii PART ONE Chapter One Introduction 4 What Is Globalization? 6 The Globalization of Markets 6 The Globalization of Production 7 The Emergence of Global Institutions 9 Drivers of Globalization 11 Declining Trade and Investmen t Barriers 11 The Role of Technological Change 14 The Changing Demographics of the Global Economy 16 The Changing World Output and World Trade Picture 16 The Changing Foreign Direct Investment Picture 18 The Changing Nature of the Multinational Enterprise 19 The Changing World Order 22 The Global Economy of the Twenty-First Century 23 The Globalization Debate 24 Antiglobalization Protests 24 Globalization, Jobs, and Income 26 Globalization, Labor Policies, and the Environment 28 Globalization and,National Sovereignty 29 Globalization and the World's Poor 30 Managing in the Global Marketplace 31 Key Terms 33 Chapter Summary 33 Critical Thinking and Discussion Questions 34 Research Task 34 Closing Case: Legal Outsourcing 35 Introduction and Overview 2 Globalization 3 PART TWO Chapter Two Country Differences 36 National Differences in Political Economy 37 Opening Case: Ghana: An African Dynamo 37 Introduction 38 Political Systems 39 Collectivism and Individualism 39 Democracy and Totalitarianism 42 Economic Systems 44 Market Economy 44 Command Economy 45 Mixed Economy 45 Legal Systems 46 Different Legal Systems 46 Differences...
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...Do you think governments should consider human rights when granting preferential trading rights to countries? What are the arguments for and against taking such a position? Political arguments for government intervention into international trade cover a range of issues, including protecting jobs, protecting industries deemed important for national security, and retaliating against unfair foreign competition. Protecting jobs and industries from unfair competition is the most common political argument for government intervention. For example, the Japanese quotas on rice imports are aimed at protecting jobs in that country's agricultural sector. In terms of protecting industries deemed important for national security, countries sometimes argue that it is necessary to protect certain industries (like aerospace, steel, advanced electronics, etc.) because they are important for national security. Finally, with regard to retaliating against foreign competition, some people argue that governments should use the threat to intervene in trade policy as a bargaining tool to help open foreign markets and force trading partners to "play by the rules of the game." In addition to these, political arguments for government intervention might also be motivated by the desire of governments to protect consumers from unsafe products, further its foreign policy objectives, protect human rights in trade partner nations, and protect the environment from pollution and degradation arising...
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...University of South Wales Advanced Management Accounting AF3S127 Benchmarking In today’s Business Environment With initial applications appearing in the 1980’s, benchmarking is now a powerful global mechanism used is business everywhere for process improvements and re-engineering of companies (Beretta, Dossi and Grove, 1998). My aim for this essay is to explain the concept of benchmarking using a range of sources. I will also critically analyze how and why organizations use benchmarking as a weapon to persist in today’s competitive business environment to see if it really is that effective. Benchmarking is the continuous analysis of processes, functions, strategies, performances and many other aspects of a business compared with or between the “best-in-class” organizations by gathering information by using appropriate methods of collection, with the intention of evaluating an organizations current standards and then carrying out self-improvement by applying changes to match or exceed the standards (Anand and Kodali, 2008). Benchmarking is a technique used for continuous improvement of something within a business. It is a way of measuring a firm’s product; services or activities against top other organizations either internal or external to the firm (Drury, 2012). This could be close competition for example; customer service on telephone calls from mobile network providers such as EE and Vodafone, to non-competitive firms using the same example customer service on telephone...
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...Running head: SOCIAL MEDIA AND THE BUSINESS WORLD TODAY Social Media and the Business World Today Juan Smith Abstract This paper discusses the many different types of social media and how companies can utilize them to increase the company’s profitability and overall success. Many examples of well-known companies are illustrated throughout the paper. It also gives some tips on ways companies can be more lucrative with social media. Social Media and the Business World Today How important is it for companies to be involved with social media? Isn’t that just something for people to post pictures of their dog on, to talk to their friends on, or even to post silly jokes on? Not exactly. Social media is so much more than what it sounds like. Many people and companies do not use social media to be social at all. When utilized correctly, it can be used to win over new customers, retain current customers, and to even promote sales. To begin, there are many different types of social media. To name a few, there are social networking sites, blogs, microblogs, professional networks, and even video or photo sharing sites (23 Types, 2010). A social networking site (SNS) is a website that allows its users to create profiles in which they share with other users of the site whom they have deemed their “friends” (Social Networking). Most people use SNS’s for staying in contact with friends and family; however, it can be used for business purposes as well. Examples of a SNS...
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...The Application of Equity Theory in Business Today Research Paper Marcy Adams Organizational Behavior and Theory, Bus 7000 Professor Bryan Forsythe October 15, 2012 “That’s why you get paid the big bucks!” A phrase often head in all levels of management may actually hold theoretical meaning as opposed to what was often thought as simply an excuse to get out of performing a task. Unfortunately, implications of such could be the demonstration of a much deeper feeling in inequity that could ultimately damage the motivation of an entire organization. As defined, an organization is a collection of people who work together to achieve a variety of goals (Understanding & Managing Organizational Behavior, p 1). Organizational behavior is the actions and attitudes of those people within the organization (Understanding & Managing Organizational Behavior, p 1). The attitude of an individual determines the job satisfaction or dissatisfaction, commitment to the organization and overall involvement. Attitude can be influenced by internal factors, external factors and perception. First developed by John Stacey Adams in 1963, Equity theory attempts to explain the relationship between how fairness and unfairness correspond to a persons satisfaction. It asserts that employees seek a need to maintain balance between their inputs and outputs, all in comparison to that of a “referent” other (McShane & Von Gilnow p.151)...
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...technology) that people and organizations use to collect, filter, process, create, and distribute data.[1][2][3][4][5] The study bridges business and computer science using the theoretical foundations of information and computation to study various business models and related algorithmic processes within a computer science discipline.[6][7][8][9][10][11][12][13][14] Computer Information System(s) (CIS) is a field studying computers and algorithmic processes, including their principles, their software and hardware designs, their applications, and their impact on society[15][16][17] while IS emphasizes functionality over design.[18] Any specific Information System aims to support operations, management and decision making.[19] In a broad sense, the term is used to refer not only to the information and communication technology (ICT) that an organization uses, but also to the way in which people interact with this technology in support of business processes.[20] Some authors make a clear distinction between information systems, computer systems, and business processes. Information systems typically include an ICT component but are not purely concerned with ICT, focusing instead on the end use of information technology. Information systems are also different from business processes. Information systems help to control the performance of business processes.[21] Alter argues for an information system as a special type of work system. A work system is a system in which humans and/or...
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...Andrea Innes Review Questions March 8, 2012 Global Business Management Terri Brown 3. Unions in developed nations often oppose imports from low-wage countries and advocate trade barriers to protect jobs from what they often characterize as “unfair” import competition. Is such competition “unfair?” Do you think that this argument is in the best interests of (a) the unions (b) the people they represent (c) The country as a whole The Comparative advantage theory says that if a country should specialize in producing those goods that it can produce most efficiently, while buying goods that it can produce relatively less efficiently from other countries. It also says that opening a country to free trade stimulates economic growth. If a low-wage countries can produce certain products more efficiently than high wage countries, the low wage countries should produce and export those products. Trade barriers are supposed to protect workers and the companies, but they are only a short-term fix. By protecting industries the government is not encouraging companies to be more efficient. Consumers end up losing on this deal because they have to pay higher prices and have fewer choices. 4. What are the potential costs of adopting a free trade regime? Do you think governments should do anything to reduce these costs? What? Having a free trade regime will create job loss in some industries. One thing the government could do is provide retraining programs...
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...------------------------------------------------- The impact of the global recession within business The following is a report on how the Global Recession has impacted on Customer Relations Management and how more and more businesses worldwide have begun to adopt CRM systems in a bid to improve their business in the current economic climate ------------------------------------------------- The impact of the global recession within business The following is a report on how the Global Recession has impacted on Customer Relations Management and how more and more businesses worldwide have begun to adopt CRM systems in a bid to improve their business in the current economic climate Report by: Elaine McGrath Student K00121928 Limerick Institute of Technology Report by: Elaine McGrath Student K00121928 Limerick Institute of Technology Business Report The Impact of the Global Recession on CRM within business Elaine McGrath K00121928 (CRM) Customer relationship management is a business strategy for managing organisations interactions with their customers, their clients and their future sales prospects .It uses technology to organise and automate their business processes such as sales and marketing activities, customer service and technical support. According to a Goldman Sachs Study CRM is considered the second most important initiative after security for business. The overall goals of CRM are to seek out, find and win new clients and to implement strategies to...
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...The Coca-Cola Company The Coca-Cola Company, a beverage company, manufactures and distributes coke, diet coke, and other soft drinks worldwide. The company primarily offers nonalcoholic beverages, including sparkling beverages and still beverages. While Coca-Cola is widely known as only a soft drink company, it is less known how the company uses the massive amount of technology for innovation, rebranding and keeping sales consistently high. In one of the interviews made with Ed Steinike, CIO of Coca-Cola, he stated as “Coke is spending hundreds of millions of dollars a year on digital marketing, and that number will, no doubt, continue to rise. Almost all of that spending is IT-related. This development calls for a broader CIO role. It’s not enough to be an operational back-office CIO running the systems. It’s also not enough to be a process CIO reinventing the supply chain and transforming support functions. We created mobile applications tailored for over 100 countries and available in the Android and iPhone stores, in order to create a digital-marketing event around the globe that boosted our impact well beyond our traditional sponsorship and television advertising channels. The IT department built some of the applications and managed others created by external agencies or our consumers.” (Levin, R. 2013) To gain competitive advantage over the competitors, lower the costs and green environment manufacturing purposes, the company uses the technologies such as; • SAP...
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...505 ASSIGNMENT 1 GLOBAL BUSINESS TODAY To purchase this visit here: http://www.activitymode.com/product/mkt-505-assignment-1-global-business-today/ Contact us at: SUPPORT@ACTIVITYMODE.COM MKT 505 ASSIGNMENT 1 GLOBAL BUSINESS TODAY MKT 505 Assignment 1 - Global Business Today – The Hofstede Study Refer to Hofstede model in Chapter 4 of the Textbook and the Global Business Today Interaction, and complete this assignment.Note: the Global Business Today Interaction can be found in the online course shell. Write a three to four (3-4) page paper in which you: 1. Create a problem statement for the client, Azure Sky Tea, based on the Hofstede model. 2. Classify possible combinations of countries for location of the Azure Sky Tea’s offices based on the Hofstede model. Include a discussion of the home country’s (U.S.) relative position on the Hofstede scales as compared to other countries.Note: Utilize the Hofsetede module to include all parameters (i.e., individualism, uncertainty, power distance, masculinity) for the classification. 3. Choose two (2) countries as potential locations for the Azure Sky Tea’s new international offices. Next, develop a set of specific recommendations for the company. In your recommendations: a. Include the preliminary data that you gathered in the previous question. More Details hidden... Activity mode aims to provide quality study notes and tutorials to the students of MKT 505 Assignment 1 Global Business Today in order to ace their...
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...Business is the activity of making, buying, or selling goods or providing services in exchange for money that is done by a person, store, company, factory. Business, is also known as an enterprise, company or a firm is an organizational entity involved in the provision of goods and services to consumers. The Industrial Revolution started in 1760 this era sparked a change in manufacturing processes rather than doing things manually by hand Americans were now beginning to use machines to get their work done. Business is better today because we outsource to other countries that can do the same work and labor for much less than what it would cost if we did so here in America and technology has also increased greatly, so that thousands of products...
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