...of business letter It is used to communicate ideas in a formal way between people and/or companies on a professional level. Meaning Business letters are formal letters used for business-to-business, business-to-client, or client-to-business correspondence. parts Date & Sender's Address * The first line of a business letter should be the date the letter was written or completed. Directly underneath the date is the sender's address. Do not include the sender's name here. Sometimes the sender's address is listed on a letterhead, in which case the address should not be repeated under the date. Recipient's Address * If known, the recipient's address should include the name of the person to whom the letter is directed. You should also include a title (Mr., Mrs., Ms., or Dr.) in front of the name. If you are including the country with the address, capitalize the country name. Salutation * The salutation should be the same as the name written with the recipient's address, followed by a colon. It is fine to only use the first name if you personally know the person and you typically refer to her by her first name. If you do not know the recipient's name, it is fine to use the salutation, "To Whom it May Concern." Body * The body of the letter should be formally written. Use single-spaced lines, except between paragraphs, where a double-spaced line should be inserted. The closing paragraph should summarize what was previously stated throughout the letter. Closing ...
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...Answer: Correct c) macro. Correct Answer: Correct c) macro. Question 5 4 out of 4 points How many key types of basic communications from an institution to an individual does your text cite? Selected Answer: Correct d) three Correct Answer: Correct d) three Question 6 4 out of 4 points Collection letters, like other transactional communications, are constructed to get the desired Selected Answer: Correct b) result. Correct Answer: Correct b) result. Question 7 4 out of 4 points The three forms of business letters discussed in the text are Selected Answers: Correct Full Block Correct Semi-block Correct Simplified Correct Answers: Correct Full Block Correct Semi-block Correct Simplified Question 8 4 out of 4 points The correspondence that conveys information inside a single business entity is defined as being Selected Answer: Correctc. internal. Correct Answer: Correctc. internal. Question 9 4 out of 4 points The correspondence that transfers information between one entity and another is defined as being Selected Answer: Correcta. external. Correct Answer: Correcta. external. Question 10 4 out of 4 points The business letter form that the text says...
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...Principles of Business Correspondence I. Elements of Business Correspondence Business correspondence should be professional and direct. While the main purpose of the letter is to to get a point across or your request known, you need to try to do this while still cultivating and maintaining a good relationship with the recipient. Most professional correspondence should have a letterhead, date, address and salutation. Additionally, the main elements of your business letter should be as follows: Opening: This is the reason for writing the letter. It should be direct and apparent, It is in this paragraph where you are delivering important news or requesting something. Body: The body of the letter develops the information presented in the opening. This is where you are able to go into a more detailed description of what you are asking from your correspondent. Closing: This is the end of your letter. It should be where you are leading the recipient of your letter toward a specific response or a course of action. This section might include suggestions or statements. Don't forget to finish your letter with a complimentary closing and a signature. II. Qualities of an Effective Business Correspondence In order to achieve desired result in business, we need to correspond with utmost care. This correspondence can be oral as well written but whatsoever it is we must keep few principles in our mind. These principles constitute 7Cs of Business Correspondence. Although these are just...
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...ENGLISH BUSINESS WRITING [pic] MODULE BOOK AND READER Course of study: ICM / English Course title: Business Writing Year of study: term 4 ourse year: 2011-2012 Department of English School of European Studies and Communication Management The Hague University Course Information |Title |Business Communication | |Name of study unit |English Communication Skills | |Study unit | | |Department |ICM | |Module manager |A. van der Wijngaard / Y. Overdevest | |Module number |To be announced | |Programme / year of study / term |ICM / year 1 / semester 2 / term 4 | |Study load |28 hours (1 ECTS credit) | |Entry level |None...
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...QUESTION 1 1. In responding positively to a request, you will want to a. focus your message first on resale or on the promotion of other business products. b. apply an indirect pattern to demonstrate respect for the recipient. c. start with an explanation of the reasons the request is granted. d. apply the same direct pattern used in making requests. 4 points QUESTION 2 1. Blogs have several internal communication purposes including a. providing information about benefits or featuring profiles on key employees. b. posting employee changes such as layoffs, promotions, and firings. c. announcing employee illnesses, adoptions, and vacations. d. posting administrative salaries, raises, and incentive packages. 4 points QUESTION 3 1. Personally delivering bad news is sometimes recommended, but written messages are important to establish a record of the incident, to formally confirm follow-up procedures, and a. to persuade the receiver to follow your recommendations. b. to denote your leadership rank. c. to promote good relations. d. to allow you to identify your organization and position. 4 points QUESTION 4 1. An e-mail message or memo usually ends with action information, needed dates, a summary of the message, or a a. reference line that includes the typist's initials. b. copyright notice or confidentiality statement. c. witty quotation. d. closing thought. 4 points QUESTION 5 1. Porter's company...
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...Resource 1: EDA 551 Supervision and Instructional Leadership Benchmark Assessment and Rubric Targeted Essential Learning Effective leaders will need an understanding of the pervasive nature of supervision and instructional leadership. Successful administrators need interpersonal skills to address the challenges of the educational community. (ISLLC 2008: 2; ELCC 2, 3). Assessment Tool Selected Response Letter with Rationale Plan of Action Essay Specific Performance/Task(s) • Develop and sustain a culture of collaboration, trust, learning, and high expectations. (ISLLC 2008: 2A; ELCC 2.2, 3.2) • Explain a principal’s responsibility in instructional supervision. (ISLLC 2008: 2D; ELCC 2.4, 3.1) • Develop the instructional and leadership capacity of staff. (ISLLC 2008: 2F; ELCC 2.4) Relevancy of Task to Principal Candidate Effective leaders are often faced with situational crises that involve the need for immediate teacher supervision and evaluation. They will be asked to assess the situation, identify the appropriate path to follow, and recommend possible solutions to the crisis. Assessment: Student Prompts/Teacher Directions 1) Individual: A Sticky Affair: Evaluating Teachers (Benchmark Assessment) a) General Practicum Information: i) Review the EDA Program Handbook in its entirety in Module 1. ii) Identify a principal in an area Title I school who is willing to work as your mentor as you move through this class. Contact this principal, identify...
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...the hired position. I appreciate your time to meet with me and look forward to hearing from you soon. When will I be hired? Sincerely, Bennie Yako Analysis Ending this very professional and to the point letter with when will I be hired seems pushy and may come across as overconfidence. Instead Bennie could have ended the letter with I appreciate your time and I look forward to the opportunity to speak to you further about this position. The positive side of this appreciation letter is that he mentioned details like appreciating the company mission and employee incentives, this shows the employer that he was well engaged in the interview. I believe this writing style could have been written more professionally, should be in a business letter format (address and contact information for both parties at the top, date etc.). Example 2: I failed my exam because I locked my keys in my car and couldn’t get my textbook until well after midnight so I couldn’t study. Analysis If it were true that he locked his keys in his car and couldn’t get his textbook until midnight it has no relevance to him failing his exam. As a student one must take responsibility for his/her schoolwork. Waiting until the night before the test to do the wok is unacceptable. In this letter to his teacher he could have mentioned the circumstances he felt hindered him from doing well on his test and then suggested a possible resolution, such as requesting a re-test or asking for some extra credit to...
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...or four decades have the communication skills of individuals in the business world come under closer scrutiny than today. And never before have those who work in the business world needed better, more effective communication skills. The emerging technology appears to be increasing, rather than decreasing, the need for effective communication skills. As more individuals have ready access to desk-top equipment to process written communication, fewer support personnel will be readily available to provide editing assistance. Therefore, welldeveloped communication skills among originators are more important to success than ever before. This book is suitable for several different audiences, including undergraduate and graduate students. The organization of this manual is a logic sequence of chapters including both business communication and correspondence. The first part is dedicated to business communication and the second to business correspondence. The special features found in this edition are: 1. Examples of effective letter writing. Studies have shown students studying written business communication can learn as much, if not more, from ineffective examples of written communication as they do from effective examples. 2. Varied application problems in the writing-oriented chapters. The number of problems has been increased. While the majority of problems require the writing of a letter or report, some are designed to give students an opportunity to develop...
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...The Art of Writing Business Letters Write letter in a manner such as to secure the respect and consideration of the person with whom you correspond. The rules for the mechanical execution of a letter are few; understanding and observing the rules already considered for composition, the writer has only to study perfect naturalness of expression, to write a letter well. [pic][pic] Variously missing from their letters are headings, dates, inside addresses, salutations and complimentary closings. And the forms are disheveled. Frankly, in terms of form, often I am unable to distinguish any discernible differences between letters written by students, their teachers and by many other professionals. Apparently, for many, the art of writing a standard business letter has been lost. What are considered essential elements for a standard business letter. Know the format. Whatever the content of your letter, visually it should resemble the picture below. Note that business letters are composed in common fonts such as Arial or Times New Roman, and that they are justified to the left. Most employ block paragraphing - i.e., to start a new paragraph, hit "return" twice and don't use an indent. [pic] [pic] Letterhead. Include the sender's company and the company address; if you're self-employed or an independent contractor, add your name either in place of the company name or on top of it. If your company has pre-designed letterhead, use this; otherwise, simply typing the...
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...Neat and Clean Business letters should be neat and error-free. Some companies mandate a standardized format and font to ensure uniformity of company correspondence. If that’s the case at your company, find out if a business letter template is available. Use of a template will make it simple to follow the company format. If your company doesn’t use a template, follow basic business letter format. Type the recipient’s address at the top left of the page. Skip a line and type the date. Start the letter with Dear Mr., Ms. or Mrs., unless you are very well acquainted with the recipient. Skip a line between each paragraph and close the letter with “Sincerely” followed by your name and title. Make Your Point Use the opening paragraph to briefly explain the purpose of the letter. Your first sentence might read, “A recent review of construction purchase orders revealed several cost overruns,” or “We would like to offer you a 15 percent discount on your next printing job.” State the purpose clearly and avoid jargon or highly technical language. If a secretary or assistant reads the recipient’s mail, you’ll want to make sure that person understands the significance of your letter, even if she doesn’t have a technical background. Details, Details, Details Expand upon the first paragraph with more details. You might mention that cost overruns occurred during construction of the building’s elevator shafts or note that the 15 percent discount applies to printing jobs costing more than $100...
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...Chapter One Introdution: Fundamentals of Business Writing I. The major differences between school writing and business writing School writing, typically in the form of essays, is aimed at impressing the audience, i.e. examiners. To score high, student writers have to use fairly complicated vocabulary and sentences in their written work. Business writers, however, mainly aim to communicate information to their colleagues, clients, and other associated parties. They are relatively free to use what language that can get the business done efficiently and effectively. II. Seven steps in the process of wring 1. clarifying your aim 2. identifying your readers 3. making a general plan 4. sketching a synopsis (大纲) 5. drafting your text 6. putting the draft aside 7. revising and editing ★ Writing is a recursive and creative process. The detailed plan is not adhered to in actual writing. Writers frequently come up with ideas that are activated in the process of writing. Writers read the text they have already produced to help generate more ideas. In effect, the writing process is no linear at all but is characterized by recursive ness and creativeness. III. Three principles of business writing 1. Clarity – means setting your message across clearly. (See detailed information on page 4) 2. Consideration – good business writers take their readers’ needs, problems, and reactions to the writing into consideration. And they...
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...INTRODUCTION TO BUSINESS WRITING Correspondence is essential in establishing and confirming transactions in commerce, it reflects you or your business. Therefore what is written and how it is expressed is as much a part of business education as accountancy and economics. Definition of a Business Letter The business letter is the basic means of communication between two companies. It is estimated that close to 100 million Business Letters are written every workday. It is a document typically sent externally to those outside a company but is also sent internally to those within a company. Purpose of a Business Letter The first question for any writer should be, "Why am I writing?" "What is my goal or my purpose for writing?" For many writing contexts the long–range purpose of writing is to communicate to a particular audience. In order to communicate successfully to your audience, understanding your purpose for writing will make you a better writer. Purpose is the reason why you are writing. You may write a grocery list in order to remember what you need to buy. You may write a laboratory report in order to carefully describe a chemistry experiment. You may write an argumentative essay in order to persuade someone to change the parking rules on campus. You may write a letter to a friend to express your excitement about her new job. Notice that selecting the form for your writing (list, report, essay, letter) is one of...
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...ENTRY # 1 ENTRY#2 ENTRY#3 ENTRY#4 ENTRY#5 ENTRY#6 ENTRY#7 ENTRY#8 ENTRY#9 ENTRY#10 TYPES OF BUSINESS LETTER Editorial(ENTERTAINMENT): Animal welfare can no longer be overlooked 5:29 AM Saturday Nov 24, 2012 Accelerating pace of change in popular attitudes demands that film and other industries take heed of prevailing sentiment. The reaction of Sir Peter Jackson to claims by animal wranglers that animals died during shooting of the Hobbit spoke volumes of his awareness and sensitivity to the new environment. Photo / Supplied The disclaimer "no animal was harmed in the making of this film" has become a standard phrase of popular culture. So accustomed are we to seeing it among films' closing credits, and so material has it become, that it is startling to realise it is a recent innovation. Just over three decades ago, Hollywood was casually ignoring any concerns about animal cruelty in major movies such as Apocalypse Now and Heaven's Gate. In Apocalypse Now, a water buffalo was slaughtered with a machete, and Michael Cimino's flop western included chickens dying in staged cockfights. Such instances were not particularly unusual in the history of film-making. Perhaps 100 horses were, for example, killed during the making of the original Ben Hur in 1926. Customarily, this was justified on the grounds of artistic merit. But the outcry that greeted Heaven's Gate indicated this excuse would no longer suffice in a society increasingly opposed to animal maltreatment...
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...Letters on Educational Matters There are occasions when teachers and children’s parents have to correspond with one another. More often than not such correspondence relates to the absence of the child from school. However, there can be other matters too, concerning some other educational problems. Some of these are: 1. Getting a certificate. 2. Complaint on lack of facilities in school or other inconveniences. 3. Inquiries about child’s progress in his/her studies and the teacher’s reply. Letter to School for Certificate Start your letter by giving reasons for asking for the certificate: 1. This is to inform you that I have been transferred to Hyderabad and will be leaving Delhi on the tenth of this month to take charge of my new post. 2. You will be pleased to learn that my son Rajiv who has passed his higher secondary from your school this year, plans to apply to an American university/ Education Ministry for a scholarship for higher studies. 3. It will be of interest to you to learn that my son, Chandra Kiran, who has completed/ finished his education this year at your school, plans to apply for a job with the Government of India/ Escorts Ltd. 4. You will be happy to know that my daughter, Rani Rao, who is a student of Class X in your school wishes to participate in the Science Talent Competition next month. Request for Certificate itself: 5. Hence, I would request you to issue a school leaving certificate to my son, Amit Kumar, a student of VII D of...
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...a saying, Business makes the world go round. Money is a very essential material in our daily lives. Practically speaking, all of us can’t live without having money in life. Money is business. It is important for us to know much about the business world, its structures and its essential parts. Companies usually communicate through business letter. It is needed that each member of a certain company should know how to understand at least one business letter, most importantly those inter-office memo, which is also a kind of business letter. Also those people in the company that belongs to HR and executive level are required to know how to prepare or put their ideas as well as their concerns to the company using business letter. It is important to know the parts of the business letter. Basically, the business letter contains heading which includes company or organization letterhead, it identifies the company’s image; it also includes its name, address, landline, and e-mail address, at times, there are also some additional data such as names of the top executives, and slogans. Next is the dateline, it is important to know when a letter was written to both the writer and the reader, it is unwise to assume that you and your reader will remember the exact order of events related to a particular matter, includes the date, month and year. There is some business letter that indicates notation, if the letter is personal or confidential, it may be type in all-capital letters or this notation...
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