Premium Essay

Business & Admin Level 2 Unit 2

In:

Submitted By vikstar
Words 7077
Pages 29
Unit two: Principles of providing administrative services

Assessment

You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 9 pages and is made up of 9 Sections.

Name: Victoria Jayne Edwards

Section 1 – Understand how to make and receive telephone calls

1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.

|Feature |How / when used |
|1. Answerphone |This is usually accessed by pressing the number 1. It enables you to|
| |access and listen to messages that have been left by others, such as|
| |colleagues or potential customers. |
| | |
|2. Speed dialling |This makes it possible to use shortened dialling for longer numbers.|
| |This feature is useful when you are calling people on a recurring |

Similar Documents

Free Essay

Hr System

...and staff of Grand Valley. To assure university leadership, our community, and stakeholders that Grand Valley is prepared for its workforce of the future, President Haas charged the Human Resource Planning Task Force to study this important issue and report to the campus community. The task force studied Grand Valley data, considering projections of retirements, faculty growth, and programmatic needs of the university. Additionally, we considered compensation, benefits and the budgetary impact of our planning. While retirement is voluntary with no mandatory or encouraged age of retirement, the typical retirement age for Grand Valley faculty and staff members is 64 years old. In reviewing our demographics, particular attention was paid to units in which more than...

Words: 7717 - Pages: 31

Premium Essay

Jet2 Task 2

...JET2 TASK 2 1 JET 2 TASK 2: Financial Analysis Theo Adams Western Governors University MBA Program JET2 TASK 2 2 (A1) Budget Concerns Investopedia defines Budget as an "estimation of the expenses and revenues over a specific future period of time. Budgets can be made for a group of people, family, person, country, business, government, organization or anything else that makes or spend money. The budget is a micro economic concept that shows the trade-offs made when one good is exchange for another." When looking at the year 9 budget for CB first thing that jumped out at me was the sales goal of 3510 is a 5247450. This is my first immediate concern considering that the storyline has clearly stated it is a down market due to the reductions in monies for sponsored professional riders from their sponsors. This is the main sources sales for the Carbonlite model from CB. The professional riders not having the same resources they had in year 7 when sales went to 4000 from the 3000 sold in year 6. which meant CB's revenue went from 4485000 in year 6 to 5980000 in year 7. This 33.3% jump was followed by 15% drop from 4000 units sold in year 7 to 3400 units sold in year 8. Again this drop was due to the cut in sponsorship money for the professional riders which ended up reflecting at the drop in revenue as well from year 7 to 8 of 5980000 to 4485000. These facts do not seem to warrant an increase in sales from 3400 units to 3510 units and an Increased Revenue to 5247450. Even...

Words: 2595 - Pages: 11

Free Essay

Help Desk Implementation

...Packaged Software for Complaint Registration System Submitted by Arun Kabra Roll No: 11BM60046 Vinod Gupta School of Management IIT Kharagpur Problem statement: The main focus of any business is its customers. Any business issue raised by the customer needs to be addressed and resolved with the top most priority. The customer should be able to raise issues comfortably on the site. With this focus at hand the CEO of an online DVD rental organization wants to implement a complaint management system which can be used by both existing customers and new customers who would register on site before raising a ticket. These complaints needs to be created for different departments or business units and would be resolved by dedicated staff from each department. The staff should be able to create, update, track and close an issue based on privilege level granted. All the registered customers should be able to see announcements and messages regarding changes after they login to helpdesk. Along with these provide FAQ to generally asked question by customers so that they can refer to common issues and their resolution before raising a ticket. Evaluation of Software options: Following 3 software were considered for the above mentioned business problem 1) Exo PHP Desk 2) osTicket 3) Trellis Desk Features | ExoPHP Desk | osTicket | Tresllis desk | Web Hosting | | | | DB | MySQL | MySQL | Propriety | SSL security configuration | | | | Ticket Management...

Words: 570 - Pages: 3

Premium Essay

Financial Analysis

...| Budgeting| RJET Task 2| C.Smith-Barber4/16/2013| A1. Budget Concerns A fiscal document used to plan future revenue and expenditures is a called a budget (Murray, n.d.). The overall process of whether or not the company can continue to run with the projected revenue and expenditures is called budgeting (Murray, n.d.). It is valuable because it helps an organization consume the inadequate financials and human capital for which is best to achieve current business opportunities. A company is also capable of formulating both long-term and short-term strategies for help in implementation and constant assessment of its performance. Competition Bikes (CB) has made a master budget for Year 9 after being on a roller coaster for Year 6-Year 8. Due to the economic downturn, the company experienced a 15% decline in sales during Year 8. It has been budgeted that CB will sale 3510 units at a selling price of $1495 in Year 9 which brings some concern. The number of units has increased compared to the previous year and of Year 6 especially when there has been an economic situation. With the change of the amount of units sold that will also alter the budgeted dollar amount for its raw materials- components’ total cost is $965,250 and the total cost for frame materials is approximately $1.3 million. The accounts payable at $229,203 is too high. CB has always done a better job in paying debts in the past; in Year 6, Competition Bikes had net sales of about $4.5 million...

Words: 1324 - Pages: 6

Premium Essay

Ilz Assigments

...MANAGEMENT ACCOUNTING COSTING AND BUDGETING. HND IN BUSSINESS MANGMENT Indivdual Assigment [Ilzam Ilyas/BM43/09] Executive Summery This report describes Managing accounting costing and budgeting to an organization of both current and future business. Effective information and knowledge can be gained by an organization if they have a clear understanding about their costing and budgeting flow. There are four learning outcomes that have been talked in this report. The learning outcome 1 speaks about the types of costing that organization has to bear and it shows with the relevant examples. It also calculates cost and the price and found the net profit of the given statement using different costing methods. The learning outcome 3 explains the purpose of budgeting advantages and disadvantages and some other types of budgets and calculated the cash budget statement of the company. Further, in learning outcome 2 and 4 of the assignment, the way company “Cosmo” that makes and sell products is clearly described using variance as its method of controlling and coordinating their labors. Moreover, existing approach of Variance by the “Cosmo” organization has highlighted with the recommendation to improve their performance next year with all the calculations process is identified and discussed. Acknowledgment "I would like to thank our Management Accounting Costing...

Words: 3508 - Pages: 15

Premium Essay

Jet2 Task 2

...areas of concern that need to be address. 1. Units expected to be sold for year nine is 3510. Competition Bikes is predicting that they will sell 3510 Bikes but they only sold 3400 Bikes in year eight down 15% from year seven 4000 units sold. Competitions Bikes has budget to high because the current economic down turn is showing no signs of relief for the next three years. Many of Competition Bikes customers are sponsored riders and many sponsors have pulled their funding to their rides. Competition Bikes has not presents a plan that would support their projections. Competition Bikes should lower there should lower the expected units sold so not to over order raw materials that will not be needed. 2. Competition Bikes has budgeted $150,000 for utilities for year nine the same as year eights. In year seven Competition Bikes only spent $135,000 on utilities and they produced 4000 units compared to year eights 3400 units. The utilities budget is too high it should be lowered because less units than 4000 will be produced. 3. Total cost of frame materials is $1,326,778 to produce 3510 units, they have budgeted too high for raw materials need for year nine for two reasons. One they have over projected on the amount of units they will sell in year nine. Two Competition Bikes has $91, 573 in raw materials and $130,260 of work in process inventory from year eight that can be used in year nine to reduce this cost. 4. Other General and Admin expenses for year nine is budgeted at $170,000...

Words: 1535 - Pages: 7

Premium Essay

Personnel Management

...market economy, the integration trend with fierce competitive environment, businesses have to deal with many challenges. To survive and grow strong businesses have the resources including human resources play a decisive role. Competition in the domestic environment was difficult, as businesses expand into international markets, having to compete with local businesses is even harder. In order to be able to attract and retain talent, a strategic development and management of comprehensive human resources is essential for any enterprise. An enterprise HR systems professional, methodical and consistent will create a workforce to work effectively, devoted to the survival and development of enterprises. That is the advantage of a very important business in the marketplace. The first step plays an important role in the system of human resource management activities are activities of human resource planning. Plans to build the human resources help businesses with an overview of the most accurate and workforce in the enterprise, predict workforce needs in the short term and long term and provide optimal solutions human resources to successfully implement the goals of the organization. II. Introduction International trading is increasingly important role in the world economy. It has opened up many opportunities and challenges to national integration, especially in developing countries. Plays an important role in this integration process is the multi-national corporation, these corporations...

Words: 2142 - Pages: 9

Premium Essay

Quanta

...ASSESSMENT TBS Consulting Fax: (07) 32691143 | PO Box 316 Sandgate Q. 4017 Putting the pieces together | admin@tbsconsulting.com.au PDF Created with deskPDF PDF Creator X - Trial :: http://www.docudesk.com BSBMKG501B Investigate & Evaluate Marketing Opportunities This unit of competency describes the performance outcomes, skills and knowledge required to identify, evaluate and take advantage of marketing opportunities by analysing market data, distinguishing the characteristics of possible markets and assessing the viability of changes to operations. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. BSBMKG501B Investigate & Evaluate Marketing Opportunities contains employability skills. Instructions to the candidate 1. Read the relevant chapter(s) of the nominated texts included in your Candidate Study Guide. Read relevant texts from the list of suggested reading websites, industry journals and forums provided. Read each of the practical activity assessments for this unit of competency before commencing. 2. Answer all of the requirements of the practical activities. Keep in mind you are studying a Nationally Recognised Diploma unit of competency. Your answers must reflect the depth of knowledge and understanding expected of a person who can work without supervision and demonstrate a level of judgement and decision making. 3. This assessment is to be conducted in your own time. 4. Notes, textbooks and...

Words: 1465 - Pages: 6

Premium Essay

Ent Coversheet This Form Should Be Completed, and Attached as the Cover of Each Piece of Assignment Submitted. Please Note Without the Cover Sheet Your Assignment Cannot Be Marked. Student Name: Atrinath Bhattacharya

...cover of each piece of assignment submitted. Please note without the cover sheet your assignment cannot be marked. STUDENT NAME: ATRINATH BHATTACHARYA PROGRAMME START DATE: 16/06/2013 PROGRAMME TITLE: 3HRC COURSE LOCATION: DUBAI PERSONAL TUTOR: MARK FIELDER ASSIGNMENT TITLE: 3HRC ( 1st Submission ) SUBMISSION: (delete) 1ST 2ND Extension DATE OF SUBMISSION: 24/07/2013 Before submitting your work to www.bradfield.co.uk please read the following statements and tick the appropriate box to show that you have understood and completed what is required. 1. I have read my work through and have checked it for spelling and grammatical errors using, where appropriate the spell and grammar checker on the computer. 2. I have written my name at the top of each page of my work and have numbered each page. 3. I have read the definition of plagiarism. I realise that plagiarism is cheating and can confirm that the assignment I am submitting is my own work. Y Y Y l ‘Plagiarism is the act of presenting the ideas or discoveries of another as one’s own. To copy sentences, phrases or even striking expressions without acknowledgement in a manner which may deceive the reader as to the source is plagiarism; to paraphrase in a manner which may deceive the reader is likewise plagiarism. Where such copying or close paraphrase has occurred the mere mention of the source in a bibliography will not be deemed sufficient acknowledgement; in each instance it...

Words: 4683 - Pages: 19

Premium Essay

Management Accounting

...Accounting G8, Group 5 Executive Summary Introduction of Beer Business Costing Technique Chosen PROCESS COSTING 1 2 2 2 Assumptions Processes of Manufacturing Beer DEPARTMENT ONE: STAGE 1 - MIXING DEPARTMENT ONE: STAGE 2 - BREWING DEPARTMENT TWO: PACKAGING 3 4 4 4 5 Process Costing DETERMINING FIGURES CALCULATING COST PER EU 6 7 8 Cost Reconciliation Recommendations CAPPING & LABELLING BOTTLES & UTILITIES TRANSPORTATION 9 10 10 11 11 Introduction of Outpatient Business Costing Technique Chosen ACTIVITY BASED COSTING (ABC) JUSTIFICATION 12 12 12 12 Assumptions List of Activities and Cost Drivers Traditional Costing COMPARE AND CONTRAST WITH ABC UNDER ABC METHOD UNDER TRADITIONAL COSTING METHOD 13 13 14 14 16 16 Recommendations Conclusion Learning Points Reflections Bibliography Appendix 1 (Heineken) Appendix 2 (SATA CommHealth) 18 20 21 23 24 25 27 ACCT102 Management Accounting ! G8, Group 5 EXECUTIVE SUMMARY ! Our project aims to apply costs concepts in the beer manufacturing and hospital service industry. The companies we will be using for our case studies will be Heineken and SATA CommHealth. We will seek to identify the most suitable cost concept for each industry to allow for better internal decision making purposes. Various costing methods, namely, Activity-Based Costing and Process Costing, will be used to analyse the business models of these companies in the aforementioned industries. Following...

Words: 4699 - Pages: 19

Premium Essay

Business Purpose

...|Unit Title: |Unit No:1 |Date Issued | |Business Environment | |Week beginning 11/02/13 | |Student Name |Student ID |Due Date – 03/06/13 | |Lecturer Name: Ibrahim kevin, Sujata,& Issac |Internal Verifier Name | | |Mr. M. Azam | Rules and regulations: |Plagiarism is presenting somebody else’s work as your own. It includes: copying information directly from the Web or books without | |referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from| |another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt | |with according to the procedures set down by the College. Please see your student handbook for further details of what is / isn’t plagiarism.| Coursework Regulations   1. Submission of coursework must be undertaken according to the relevant procedure – whether online or paper-based. Lecturers will give information as to which procedure must be followed, and details of submission procedures and penalty fees can be obtained...

Words: 2134 - Pages: 9

Free Essay

Hmrc Confirms Reporting Obligations for Recruiters

...“assessment”) and (“refer” or “referral” or “referring”) and (“Learning disabilities” or “LD” or “mental health” or “learning disability”) and (NVQ4 or “NVQ 4” or “NVQ level 4” or “NVQ IV” or NVQ3 or “NVQ 3” or “NVQ level 3” or “NVQ III” or QCF4 or “QCF 4” or “QCF level 4” or “QCF IV” or QCF3 or “QCF 3” or “QCF level 3” or “QCF III” or “Registered manager award” or RMA) and (care or “social care” or “health care” or “home care” or “care home” or “residential care”) (“referral manager” or “assessment manager” or “referral and assessment manager” or “referral and assessment manager”) and (“Learning disabilities” or “LD” or “mental health” or “learning disability”) and (NVQ4 or “NVQ 4” or “NVQ level 4” or “NVQ IV” or NVQ3 or “NVQ 3” or “NVQ level 3” or “NVQ III” or QCF4 or “QCF 4” or “QCF level 4” or “QCF IV” or QCF3 or “QCF 3” or “QCF level 3” or “QCF III” or “Registered manager award” or RMA) (“care manager” or “home manager” or “registered manager” or “branch manager” or “home care manager” or “service manager” or “domiciliary manager” or “dom manager”) and (domiciliary or “dom care” or “homecare” or “home care” or “care agency” or “community care”) and (NVQ4 or “NVQ 4” or “NVQ level 4” or “NVQ IV” or NVQ5 or “NVQ 5” or “NVQ level 5” or “NVQ V” or QCF4 or “QCF 4” or “QCF level 4” or “QCF IV” or QCF5 or “QCF 5” or “QCF level 5” or “QCF V” or “Registered manager award” or RMA) (“live in carer” or “live in manager” or “live-in manager” or “registered manager” or “care manager” or...

Words: 2489 - Pages: 10

Premium Essay

Hospitality

...Student Unit Guide Unit 5: Food and Beverage Operations Management Term – September 2015 Unit Leader – Joseph Nyakairu Copyright St-Patricks College Table of contents Table of contents 2 Aim 3 Unit abstract 3 Learning outcomes 3 Unit content 4 Scheme of work 6 Learning Outcomes and assessment requirements 9 Assignment Brief - General 10 Indicative Marking Scheme Error! Bookmark not defined. Learning Material 14 stponline / Moodle 14 Textbooks 14 Appendix A: Harvard System Referencing 16 Unit 5: Food & Beverage Operations Unit code: L/601/1791 QCF level: 4 Credit value: 15 Aim This unit will enable learners to gain understanding of the day-to-day activities and procedures involved in food and beverage operations, whilst also developing a range of practical operational skills. Unit abstract This unit introduces learners to the practical aspects of food and beverage production and service. Because of the nature of their job, hospitality managers need to have basic levels of practical skills, enabling them to work effectively within different kitchen and restaurant environments. Managers may need to work in kitchen and restaurant environments to support operational staff in times of need or to establish themselves as credible team players. Learners will develop understanding of a range of food...

Words: 3941 - Pages: 16

Premium Essay

Ma2 4

...MODULE 2, ASSIGNMENT 4 December 12, 2011 Topic: Standard Costing, Variance Analysis and Budgets Overview The main topics for Assignment 4 are standard costing, variance analysis, and budget creation. Accountants of all management levels often have to analyze variance reports in order to help in the decision-making process. Through the differentiation of costs into fixed and variable classifications, managers are better able to construct break-even charts and other decision-making and control tools. Understanding cost breakdown can better determine where the inefficiencies of the operations lie, and determine the first step towards enhancing the efficiency of an operation. In addition, cost analysis helps toward the creation of budgets and forecasts. An effective budget or forecast is necessary for an organization to make optimal use of the resources available to it. Variance analysis reports are very predominant in manufacturing organizations. When variance analysis is conducted properly (e.g., on time and at the proper level), it can be an effective control against further cost and schedule problems that may jeopardize the successful completion of a product. In this assignment, candidates will learn why standard cost systems are used, how standards for material and labour are set, how material, labour and overhead variances are calculated, and how desired levels of attainability affect standard settings. Learning Outcome The candidates will interpret the results of a variance...

Words: 2417 - Pages: 10

Free Essay

Sd1430 Final

...Chapter 1 Major Topics for Database: 1. Software 2. Software version 3. license agreement 4. machine 5. machine location 6. install date 7. software requests 8. availability 9. software location 10. access level (by who, e.g., student, teacher, admin user, etc.) STATEMENT OF WORK [Draft] History The law requires that any business, including a school, track its software. It is important to know what software the school owns, in what versions, and what the license agreement for that software is. Whatever the license agreement for particular software, it is essential for the institution to know which software is installed on which machine, where that machine is located, and which users have access to that machine. It is also important to track when the software is uninstalled from a machine and when a machine is retired. Grandfield college currently uses several spreadsheets to track this information. They also track requests for new software, software checkouts to faculty with administrative privileges on their machines, and if installs are successful or run into any problems. When requests for software are received, the software management team must manually access a spreadsheet to see if the school has the data. When new software arrives, they must manually check the licensing agreement online when they don’t know off the top of their head. These agreements vary between being accessible to any computer on site via a server install or having a limited...

Words: 2494 - Pages: 10