...responsibilities and the work environment inside the organization. The data can support to have a whole picture on the organization main objectives, duties and some policies included in the organization. The given information in the case will support collecting information related to both the job as well as to the employee. These two types of information are considered to be the core data needed to conduct a job analysis. Through the day diary the job can be identified, the job content can be clearly available in the text through the tasks conducted through the day. Concerning the employee some characteristics can be revealed from the day diary as well as the internal relationships. Overall the day diary considered to include sufficient information that will allow the formulation of the job analysis and based on the job analysis the job description can be created. Question two: Identify the specific information that you find useful? In the case the information provided is considered to very useful . the most useful information are the information related to conducting a job analysis which is the job related information as well as the employee related information. Through the text we can find the following: The job related information 1. job identification * Job Title : customer service agent * Department name: Customer service * Number of positions: 30 customer...
Words: 2117 - Pages: 9
...list. I will choose an entry-level job in a customer service call center. This entree level job will be a bank call center customer service representative. I will talk about Bank A and Bank B call center customer service representative. According to task analysis information, I will create Bank C call center customer center representative. Compare the common tasks and behavioral objectives contained within the job descriptions or lists of duties. Customer service is an organization’s relationship with its customers. Call center customer service representative communicates with customers by telephone to provide information about products or services, open and cancel accounts, or obtain details of complaints. Call center customer service job duties involves meeting the customer’s expectations, listening to their statements, and solving their problems. As shown in Appendix the common list of duties of Bank A and Bank B call center customer service representative, the duties involve customer satisfaction and problem solving. If we compare the common tasks of Bank A and Bank B call center representatives, Bank A call center customer service representatives review insurance policy terms to determine whether a particular loss is covered by Insurance. Bank B call center customer service representatives are better to processing loan...
Words: 1090 - Pages: 5
...1. The recruitment and selection process Vacancy arise Job analysis Job description Person specification Job advertisement Application form, scanning and shortlisting Interviews, testing and selecting Vacancy filled 1.1. Vacancy arises Firstly, the company needs to be aware of what position is lacking employee and how many people do they need. They also need to know what kind of skills and tasks that the future employee(s) need to do. This leads to the next stage: Job analysis. 1.2. Job analysis Job analysis is a “detailed examination of the tasks (performance elements) that make up a job (employee role)” (BusinessDictionary.com, n.d.) It shows what the employees are expected to do. The job analysis itself has the following: job description, person specification. Below is an example of a job analysis: Job Analysis Information Sheet Job title: Assistant Administration Manager Date: 23/10/14 Job Code: 002WN1 Dept.: Administration Superior’s Title: Administration Manager Hours worked: 7:30 AM to 5 PM Job Analyst’s Name: Shelly 1. Job purpose Assist the manager provide support for the performance of administrative functions and duties. Maintain and organize records (e.g. department records, budget data…) 2. Job duties Provide secretarial services to the administration manager and the administrators as requested; maintain calendars; arrange the room for events and meetings; carry out research; collect data and prepare the necessary...
Words: 1445 - Pages: 6
...news, communications and home management, theme parks, television and movies.” (Comcast) Platform Technology will bring to life the best technology to come. At Platform Technology we are committed in hiring qualified individual for our business. Our goals are to bring together the selection process to choice the best candidates. This handbook is to assist recruiters and managers with the selection process. If for any reason you may have any question reach out to human resource professional in are staff if you need any clarification. Job Analysis “Job analysis is the gathering of the information about a job in an organization. This information includes the tasks, results (product or services), equipment, material used, and environment (working condition, hazards, work schedule, and so on) that characterize the job.” (Gatewood, Field, & Barrick, 2010, p. 10) Company’s Approach to the Job Analysis Process “The process of job analysis must be conducted in a logical manner, following appropriate management and professional psychometric practices....
Words: 2014 - Pages: 9
...Development: Recruitment and Selection Methods to Hire 10 call centre employees in a newly formed department Daniela Pantica Student no: M00452076 Module: HRM 4050 MA Human Resources January 2013 intake Part-time number of words: 3519 Table of Contents I. Introduction 3 UK labour market, HR planning and labour turnover in the current UK economic climate 3 Staff turnover 4 II. Stages of the recruitment and selection process 4 Step 1: Determine if there is a vacancy (Taylor 2005) 5 Step 2: Job analysis (Taylor 2005) 5 Step 3: Job description and person specification (Taylor 2005); 6 Step 4: Application form (Taylor 2005) 7 Step 5: Recruitment methods and media (Taylor 2005) 8 Step 6: Advertising (Taylor 2005) 9 Step 7: Selection methods (Taylor 2005) 9 Step 8: Appointment & induction (Taylor 2005) 11 III. Conclusion 12 IV. List of references 13 Annex 1: Sample of Call Center employee Job Description 14 Annex 2: Sample of Person Specification for Customer Contact Centre Agent 16 Annex 3: Online job advert sample 17 I. Introduction The purpose of this essay is to outline and explain the process of recruitment and selection for hiring 10 call centre employees in a newly formed customer services department in an IT medium-sized company. Specific recruitment and selection theory from different authors will be approached and linked to the relevant environment including call centres, medium-sized IT company and the UK recession context...
Words: 4655 - Pages: 19
...assistant for Goodson Construction Company and at the moment we are developing our company structure. Because of that, the company require a new staff to assist the administration team. Specifically, this paper aims to explain the reason of the employment and provide information for recruitment, selection and induction of new employee. The major findings are as follows: Within the considering process of the recruitment there are some information used to help making the decision and choosing the right candidate for the new position. Those information include job analysis for the administration officers, personal description and suitable applicants for the position. Table of Contents Executive Summary i 1. Introduction 1 1.1 Background 1 1.2 Purpose of report 1 1.3 Scope 1 2. Findings 2 2.1 Determined the additional staff will require for the company 2 2.2 Job analysis 2 2.3 Position description 3 2.4 Personal description 3 2.5 List of the criteria that used to select the appropriate applicant 3 2.6 Suitable applicants for the position 4 3. Explanation of the responsible for interview process 5 3.1 How to make decision 5 3.2 List of records 5 4. Confirm the conditions of employees 6 4.1 Induction plan for the new staff 7 5. Conclusions & Recommendations 8 Reference 9 Introduction 1.1Background An administration department of a construction company, in where there...
Words: 1436 - Pages: 6
...Bury College CIPD CERTIFICATE IN HR PRACTICE Tutor: Bev Sutherst 3CJA ASSIGNMENT Contributing to the process of job analysis 1- Introduction This report aims to explain the purpose and principles of job analysis and the reasoning behind it. The report will describe the methods used and explore the advantages and disadvantages of these methods. It will give details of a job analysis plan and how it was carried out. It is good practice to carry out a job analysis to contribute to the recruitment for the right candidate for the role also for evaluating and determining the value of the job to the company. The company this report is based on is Alan Howards a Hair and Beauty Wholesalers in Oldham. The company has been established for over 25 years with 22 branches in the North West and supplies Professional Hairdressers and Beautician with products and materials at trade prices, the company also offers a delivery service to salons twice a week. The company currently employs 3 full time staff members and 1 part time staff member. This report aims to help with the recruitment for a full time senior sales assistant to temporarily cover a current colleague as she prepares to go on maternity leave, the employee has been with the company for 3 years and this report will show how the job role has changed helping to develop an accurate job description for the job advertisement. The role of a senior sales assistant within the company is to serve customers...
Words: 1598 - Pages: 7
... 2 Answer to Question 1 3 Answer to Question 2 7 Answer to Question 3 8 Answer to Question 4 11 Conclusion 14 Executive Summary This is case study regarding the regarding the employee resourcing. And in here, mostly discuss about the HR planning is conducted to fulfill the ABC banking company’s requirements. ABC bank is a private commercial bank and it was in operation for last 12 years. The bank had over 800 employees and currently operates with 40 branches and bank recorded 150% profit growth last year and board of directors want to expand the business during the upcoming year. The management wants to expand bank network into 15 branches and establish a 24 hour call center with 40 staff members. And also strengthen the credit card unit with sales staff and supervisors and to increase front office staff. In this report discuss about the criteria need to meet the bank’s requirements with the help of HR planning process, how to analyze requirements, compare available resources with the requirement and prepare plans to fulfill the bank’s requirement. As the another step discusses how to recruit candidates to fulfill requirements and how is going to attract candidates towards the bank and discuss about what are the strategies need to attract candidates. And also discuss about how to line up the selection process to select most competent candidate for the each level of the bank within a short period...
Words: 3317 - Pages: 14
...Employment Outlook and Salary Guide 2012/13 a tOOl fOr wOrkfOrcE planninG Singapore rEcrUitMEnt i OUtSOUrcinG i cOnSUltinG Contents 4 6 8 11 15 16 18 22 24 26 27 29 Executive Overview Introduction Accounting & Finance Banking & Finance Call Centre Engineering & Technical Healthcare & Life Sciences Human Resources Information Technology Office Support Procurement, Supply Chain & Logistics Sales, Marketing & Advertising kelly Services, inc. (naSDaQ: kElYa, kElYB) is a leader in providing workforce solutions. kelly® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, contract and permanent basis. Serving clients around the globe, kelly provides employment to more than 550,000 employees annually. kelly has been at the forefront of the recruitment industry for over 60 years and has set the industry benchmark with innovative recruitment and retention strategies. we pride ourselves on delivering a high level of customer service and providing the right talent in accordance with our clients’ requirements. all our candidates undergo a stringent screening process to ensure they are the best possible fit for the job. for more than 30 years in Singapore, and with offices across the island, kelly has in-depth experience working with Singapore’s leading companies and delivering the best talent available. kellyservices.com.sg All rights reserved. No part of this book may be reproduced or transmitted...
Words: 11189 - Pages: 45
...A Comparative and Contrastive Study of UK and Germany from the View of Higher Vocational Education Introduction With the advent of knowledge economy and information age, research and development of technology has become the driving force of knowledge economy industry and the motivation to push forward information society which calls for corresponding technicians. However, as is reported, in the 1980s, it was apparently clear that the workforce in the UK was less well prepared for employment than in many of the countries of its competitors and only 40% of the workforce in the UK held qualifications relevant to their jobs, compared with 85% in Germany (Zuo et al. 2004). Thus, “Educational law” in 1988 confirmed that vocational education must train the applied technician for the local industrial and commercial enterprises; school running mode, combine management mode and course setting with enterprises; and highlight technical education, becoming the new type of the British vocational technical education. Therefore, for now and future, more emphases are needed to put on those technical sciences subjects which are between basic sciences and practical courses. Based on that, a safe conclusion can be drawn that higher vocational education is vital. Throughout the world, UK and Germany are two most typical countries in applied science and technology education. This essay will be stated in three main aspects: course pattern, curriculum arrangement and assessment. Course Patterns ...
Words: 1444 - Pages: 6
...nt ------------------------------------------------- Enterprise Rent a car: Green Taxi ------------------------------------------------- Enterprise Rent a car: Green Taxi Student: Nguyen Phuong Duc Class: FB3A Lecturer: Nguyen Thu Thuy Student: Nguyen Phuong Duc Class: FB3A Lecturer: Nguyen Thu Thuy Student name: Nguyễn Phương Đức Class: FB3-A Enterprise Rent A Car – Green Taxi Table of Contents I. Enterprise Introduction........... . .... ........ 2 II. Enterprise Analysis3 1. SWOT 2. PEST 3. 5 Forces III. Market Penetration Strategy7 IV. Human Resource Plan12 V. Marketing Plan19 VI. Financial Plan22 VII. Conclusion2 I. Executive Introduction. Green Taxi is a Vietnam based company, whose mission is to provide reliable, timely, environment protective and safe taxi services by using modern electric car for providing services. The company will establish its presence in the industry by attack in a new way of service providing, the first time presence in Vietnam – EV taxi (Electric vehicle). Green Taxi will provide complete taxi services using the latest equipment and technology to facilitate the travel of individuals in and around Danang and Hanoi. The company's products and services show that we are an innovative, forward thinking company that recognizes the need to move with...
Words: 4354 - Pages: 18
...Feasibility Studies BUSE 628 Dr. Khaled Aldeeb Faculty of Economics and Administration King Abdulaziz University Home Work Assignment Prepared By Name: Ahmed Abnawi ID: 1500912 A feasibility study is an important step in the formation or expansion of any business idea. A feasibility study is usually conducted after producers have discussed a series of business ideas or scenarios. The feasibility study helps to frame specific business scenarios so they can be studied in-depth. During this process the number of business alternatives under consideration is usually quickly reduced. However, when a company or a person attempt to conduct a Feasibility study there are some challenges that they may face and these challenges may form some obstacles against conducting a study will list some of these challenges: * How you will start? In order to conduct a Feasibility study for a business you need to assure that you are covering all the aspects related to your study. You need to be very clear about what parts you're going to address and how to work with your business colleagues to construct a coherent view. * What to do? Feasibility is hard to prove. To control this vagueness, implement a written plan of action. The inherent uncertainty makes planning a feasibility study harder than usual, although the project can fail only if the final report is inconclusive. * Wrong Team Any professional study is only as good as the team that does the work. Yet there...
Words: 721 - Pages: 3
...Telesales & Call Center Development Strategy and it's implications on corporate resources Submitted by SHS Mission Statement and Service Offering Due to significant growth in business units marketing and servicing Medicare Supplement & Medicare Advantage/PDP products, a company has an identified need to develop a telesales and service center to provide sales & service expertise to the Medicare customer base and support to external sales teams. Future strategy and expansion plans should include building Final Expense telesales and service teams with additional expansion to include customer service and/or telesales support for other product offerings from company. These additional teams may be “blended” with core sales agents capable of closing leads in both Medicare, Final Expense and other product lines so team size can be contained and closely managed. Objectives of the Telesales Center Handle lead volume captured by Lead Generation team to facilitate high closing rate for Medicare Supplement & Medicare Advantage/PDP products. Secure additional leads via client referral. Utilize cross-sell opportunities to increase revenue per contact. Provide high levels of service and support as required to client base, external agent team, carriers and internal departments to facilitate increasing revenue generation from sales opportunities. Sales Strategies and forecasting Department set up should include three separate teams accountable for: Lead Qualification...
Words: 2059 - Pages: 9
...HRM410 Course Draft and Final Version REQUIRED Template Student Name: | Jerry Seidl | Instructions: * Use this required template for the Week 3 Draft of your project (your Handbook below must be 25% completed for full-points consideration) and 100% complete for the Week 7 final version. * Remember, this is a Staffing Handbook, not an Employee Handbook * Remember that no more than 10% of the completed Handbook can be from borrowed material (so plan accordingly on any borrowed material used in the draft). The majority of the Handbook must be original—meaning written by the student. ALL sources used (textbook, Internet, etc.) must be cited via proper APA citations (both in-text with quotation marks and a References section). This includes any forms or samples in the Handbook. Everything in the Handbook will count towards the “no more than 10% borrowed” requirement, including forms. It is advisable if you create these yourself. * See the Course Project tab for lengthier descriptions of each section. The specifics of the requirements of each section are NOT included here. * Text font can be no larger than 12. * You do not need to include a table of contents. * Be sure to insert your fictitious company name, where needed, in the Handbook below. * Your Handbook must be full 10-12 pages (not including this page, the cover page, or any reference page), double-spaced. You may single-space any forms or samples you create. * Note that the spacing placed between...
Words: 1585 - Pages: 7
...I have over thirteen years of experience in project management, implementation, and strategic planning within my current position. I believe that my current role relates closely to the qualifications of this position, as I have outlined below: Project Management, Implementation, or Strategic Planning: As a regional marketing consultant supporting the Community Bank, I manage multiple marketing programs from initiation to post-implementation. This includes developing the strategy, gaining leadership support, development of any collateral or support material, implementation, and post analysis. Post analysis typically includes outcomes, best practices, budget reporting, and ROI. Currently, I am implementing regional marketing strategies for new branch openings, branch...
Words: 558 - Pages: 3
