...rP os t 4261 MARCH 4, 2011 JAMES L. HESKETT PATRICIA GIRARDI op yo Calveta Dining Services, Inc.: A Recipe for Growth? tC On a June day in 2009, Frank Calveta, president and chief executive officer of Calveta Dining Services, Inc., struggled as he prepared to present growth strategies to his father, founder and former CEO Antonio Calveta. Calveta was a $2 billion, privately held firm that managed food service operations for nearly 1,000 senior living facilities (SLFs) in the United States. When Antonio retired in 2007 after 35 years of leadership, he named his eldest son, Frank, CEO and told him to double the company’s revenues within five years. Two years in, Frank confided, “I can’t let my father down. I can’t abandon the special company culture we have or risk our reputation for quality food service. But after two years in this job I still don’t have a credible strategy for meeting those two promises and also growing the business as aggressively as my father wants.” Calveta Background No Calveta Dining Services was built on Antonio Calveta’s passion for food and traditional family values. Having immigrated from a poor village in southern Italy, Antonio, often working 16-hour days, grew into a shrewd, competitive restaurateur. Beginning in 1966 with a neighborhood restaurant in Brooklyn, New York that featured old family recipes, Antonio eventually started a second restaurant and then a third. Antonio recounted how his company had...
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...MGT 520 - Fall 2013 September 24, 2013 Calveta’s Dining Services, Inc: A Recipe for Growth? CASE STUDY Synopsis: Founded in 1972 by Antonio Calveta $2 billion Senior Living Facilities – SLF dining service company serving quality food. Number of employees 15,000 Servicing 976 SLF in 2009 Not a part of any other industry 2007 Antonio Calveta COE and founder retired and his son, Frank Calveta was replaced as the CEO. Antonio’s Operating Values Develop every Calveta employee to their full potential Provide highest quality food and personalized service at reasonable cost Provide unique features and innovative ideas for their menus Make profit continually using every employee as an important tool to the company Create relationship with clients by personalizing their services Frank Calveta Issues as CEO Has the father’s request to double the company and income within 5 years on his shoulders Must continue to sustain Antonio’s Way Must maintain unique food preparations and customer service Must figure out innovative ideas for growth and expansion without changing the way they do business Has to determine which opportunity will be beneficial for the organization Expanding its business to hospital segment The hospital segment presented a more reasonable fit with Calveta’s core competencies Hospital administrators might perceive Calveta’s skills at cost control as a means to reducing expenses. Trends toward the provision of fresher, more healthful...
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... 1. Abstract Calveta Dining Services is provides services for senior living facilities (SLFs) in the United States (US). The founder of Calveta Dining Services, Antonio Calveta is originated from a poor village in Southern Italy. He is noticed for the passion for food and traditional family values. Calveta Dining Services is taken over by Frank Calveta upon the retirement of his father, Frank Calveta. Frank Calveta was appointed as the new CEO for the Calveta Dining Services. It seems that Frank is having difficulties in keeping the father’s goal for company which is to double the company’s revenue within five years while still maintaining the quality values and culture of company which is the backbone of the company. The main issue which been noticed is can Calveta Dining Services go beyond and achieve Frank Calveta’s goal. In addition, Frank Calveta need to maintain the culture of the company and in the same time he also must overcome the challenges of communication and organizational problems faced in Calveta Dining Services. 2. Introduction This case is mainly focusing on the expansion of Calveta Dining Services. Calveta Dining Services was established in 1972 by Antonio Calveta. He had a lot of passion for food and also traditional families were maintained ever since in his business. In June 2009, Calveta Dining Services employed 15,000 people and serve 976 Senior Living Facilities (SLF). One of...
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