Carter Cleaning Company Case
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Carter Cleaning Company Caseontinuing Case: The carter cleaning company: The job description1. What should be the format and final form of the store manager’s job description?Ans:
The format noted in figure 4-6 could be a reasonable format to use. Students mayrecommend that Jen should include a “standards of performance” section in the job description.This lists the standards the employee is expected to achieve under each of the job description’smain duties and responsibilities, and would address the problem of employees notunderstanding company policies, procedures, and expectations. In addition, students mayrecommend that Jennifer instead take a competency-based approach which describes the job interms of the measurable, observable, behavioral competencies that an employee doing that jobmust exhibit. Because competency analysis focuses more on “how” the worker meets the job’sobjectives or actually accomplishes the work, it is more worker focused.
2.Was it practical to specify standards and procedures in the body of the job description,or should these be kept separately?Ans:
They do not need to be kept separately, and in fact both Jen and the employees would be better served by incorporating standards and procedures into the body of the description. Theexception to this would be if the standards and procedures are so complex or involved that it becomes more pragmatic to maintain a separate procedures manua1. First, how would you recommend we go about reducing the turnover in our stores?
The students should base their responses on the information presented in the advertisingsection of the chapter, and their response should include placing and constructing ads that willattract candidates who will find the job attractive.
Jennifer can do a quick analysis on what it costs her to recruit and train a new employee(including the cost of lower productivity as a person learns a new job). Every reduction inemployee turnover can be translated to dollars. In fact, Jennifer can improve...