...Drexlers Bar B Que. 05/08/2014 pdf text original [pic] 1.1: Drexler’s World Famous Bar-B-Que. Questions. 1. What role do values play in how the Drexler’s restaurant interfaces with its neighbors and customers? Values play an extremely important role in how the Drexler’s restaurant interfaces with its neighbors and customers. Consumers tend to look at the total value and in the case of Drexler’s the customers receive excellent care. Mrs. Scott constantly is checking with customers to make sure they are receiving superb service. Customers want organizations to be responsive to their needs, give the best price and product and be prompt with services. Drexler’s also gives back to the community, which is avery important piece to being an effective organization. You must give back to your environment 2. Is Drexler’s an effective organization? Why?Drexler’s is an effective organization. They value their customers, provide superior service and a great product. Drexler’s also adapts to the outside environment.They expanded their restaurant in order to accommodate the growing client base. The organization also gives back to the community by sponsoring a softball team anda Boy Scout troop. 3. Apply the systems model to illustrate how Drexler’s Bar-B-Que operates with its environment. Beginning with the inputs the organization will input their values and supplies which they then process in order to generate a successful output -- their wonderful food.Their product is...
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...Case 1.1: Drexler’s World Famous Bar-B-Que Drexler’s World Famous Bar-B-Que is a family owned restaurant located in an area of Houston, Texas in an economically disadvantaged neighborhood. The restaurant started up in the late 1940s by a great uncle of James Drexler who currently owns the business along with his mother. James started working at the restaurant when he was 12-years old learning the business as well as the secrets of the old family recipes. Throughout its history, the restaurant has been through a couple name changes but now operates as Drexler’s World Famous Bar-B-Que and continues to be a “family affair.” The business has strong underlying values and continues to be successful as patronage increases, yet the Drexlers never really considered moving from their original location. They did however, close the restaurant in 1994 to expand and remodel, doubling business when they reopened. Mrs. Scott, head of the family and James’ mother, influences the values and culture of the organization along with her honesty, hard work, and treating people fairly. She is always moving through the restaurant inquiring about individual needs. The restaurant also gives back to the community through sponsorships for softball and Boy Scouts. While they are successful and business seems to be growing every year, their hours of operation do not seem to be too flexible or adaptable as they close at 6:00 p.m. and are closed on Sundays and Mondays. 1. What roles do values play in how...
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...Chapter One: Introduction to Organizational Behavior Chapter Synopsis This chapter launches the students' study of organizational behavior by providing an overview of management history and the OB field, and by identifying forces that promise to reshape the nature of management. It exposes the how, what, why, and when of organizational behavior, as viewed and practiced by managers. It also identifies the skills and competencies that leaders will need to create the ideal 21st century work atmosphere, such as intelligence, passion, a strong work ethic, a team orientation, and a genuine concern for people. Learning Objectives After completing this chapter, students should be able to: 1. Define in applied terms organizational behavior. 2. Describe the disciplines that have contributed to the field of organizational behavior. 3. Discuss the importance of understanding behavior in organizations. 4. Explain the time dimension model of measuring effectiveness. 5. Explain the relationship between quality and organizational effectiveness. Key Terms power of human resources—The ability to get things done in the way one wants them to be done. globalism—The interdependency of transportation, distribution, communication, and economic networks across international borders. cultural diversity—The vast array of differences created by cultural phenomena such as history, economic conditions, personality characteristics,...
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