...For the exclusive use of V. Chugh, 2016. 9-804-118 REV: JULY 5, 2007 TERESA M. AMABILE ELIZABETH A. SCHATZEL The Lumen and Absorb Teams at Crutchfield Chemical Engineering Realizing that his next appointment would be starting momentarily, Paul Burke hurriedly attempted to tidy up his somewhat chaotic desk. The meeting was going to include discussion of some troubling data he had recently received, and he wanted space for spreading out and making notations on the charts. It was April 2003, and Burke was in his sixth year as director of the Polymers Department in the Corporate Technology Development (CTD) division of Crutchfield Chemical Engineering (CCE), a large, international chemicals and fibers manufacturer. CCE was in the last stages of a companywide downsizing that had resulted in an 18% reduction in force over the past six months. At 52, Burke had seen a number of prior downsizings and other organizational upheavals in his years at CCE and other firms in the industry. He was well aware that, following such changes, employee morale and performance often suffered initially but soon rebounded. However, a recent Human Resources (HR) survey and his own observations had led him to become particularly concerned about drastic differences among his five research and development (R&D) teams in both motivation levels and performance. Wishing to reverse what seemed to be a dangerous trend, he had engaged organizational psychologist Joanna McKinty, an external...
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...Southern Discomfort Case Analysis Jim Malesckowski remembers the call of two weeks ago as if he just put down the telephone receiver: “I just read your analysis and I want you to get down to Mexico right away,” Jack Ripon, his boss and chief executive officer, had blurted in his ear. “You know we can’t make the plant in Oconomo work anymore, the costs are just too high. So go down there, check out what our operational costs would be if we move, and report back to me in a week.” At that moment, Jim felt as if a shiv had been stuck in his side, just below the rib cage. As president of the Wisconsin Specialty Products Division of Lamprey Inc., he knew quite well the challenge of dealing with high-cost labour in a third-generation, unionized U.S. manufacturing plant. And although he had done the analysis that led to his boss’s knee-jerk response, the call still stunned him. There were 520 people who made a living at Lamprey’s Oconomo facility, and if it closed, most of them wouldn’t have a journeyman’s prayer of finding another job in the town of 9,900 people. Instead of the $16-per-hour average wage paid at the Oconomo plant, the wages paid to the Mexican workers-who lived in a town without sanitation and with an unbelievable toxic runoff from industrial pollution-would amount to about $1.60 an hour on average. That’s a savings of nearly $15 million a year for Lamprey, to be offset in part by increased costs for training, transportation, and other matters. After two days of talking...
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...Analysis and Plot Summary of “The Glass Menagerie” by Tennessee Williams Before beginning this summary and analysis of “Glass Menagerie” by Tennessee Williams, it is important to point out that this play is not happening in the narrator’s (Tom’s) present, but it is based on his memories. The setting of “The Glass Menagerie” is a cramped apartment in a lower-class part of St. Louis in the year 1937. The main character and narrator of “The Glass Menagerie” by Tennessee Williams, Tom, is in a merchant sailor’s uniform and he details the setting even further, telling us that America’s lower classes are still recovering from the Great Depression. In the early stages of the plot of the Glass Menagerie, we also learn that his father left the family a long time ago, even though there is a picture of him that is plain sight throughout “The Glass Menagerie”. While Tom is speaking (as well as throughout the play) pay attention to the screen which presents certain words and images important to the text and try to imagine how this might be if you were sitting in the audience. In these first few scenes of “The Glass Menagerie” by Tennessee Williams, we meet the mother, Amanda, who still seems caught up in her life as a former Southern belle. She chides both of her children about being odd (Laura wears a brace on her leg and is painfully shy while Tom writes poetry and disappears every night to go the movies and get away from the depressing house). Laura is a fragile figure and collects glass...
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...CASE: PETRIE’S ELECTRONICS The Sources of Software Jim Watanabe looked around his new office. He couldn’t believe that he was the assistant director of information technology at Petrie’s Electronics, his favorite consumer electronics retail store. He always bought his new DVDs and video games for his Xbox 360 at Petrie’s. In fact, he had bought his Blu-ray player and his Xbox 360 at Petrie’s, along with his surround sound system and his 40" flat-screen HD LED TV. And now he worked there too. The employee discount was a nice perk1 of his new job, but he was also glad that his technical and people skills were finally recognized by the people at Petrie’s. He had worked for five years at Broadway Entertainment Company as a senior systems analyst, and it was clear that he was not going to be promoted there. He was really glad he had put his résumé up on Monster.com and that now he had a bigger salary and a great job with more responsibility at Petrie’s. 1 perquisite Petrie’s Electronics had started as a single electronics store in 1984 in San Diego, California. The store was started by Jacob Rosenste in a strip mall. It was named after Rob Petrie, the TV writer played by Dick Van Dyke in the TV show named after himself. Rosenste in always liked that show. When he had grown the store to a chain of thirteen stores in the Southern California area, it was too much for Rosenstein to handle. He sold out in 1992, for a handsome profit, to the Matsutoya Corporation, a huge Japanese...
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...Sales Management Summer 2015 Case Study 1 Pacific Medical Supply: Hiring, Motivating, and Retaining Good Salespeople Jim Shine had some big problems on his hands as the owner and sales manager of Pacific Medical Supply Company. But these are the types of problems owners of a successful small businesses like Jim like to have. Jim problems involved his most junior salesperson, Nicole Landis. Nicole’s impact on Pacific Medical Supply’s sales was huge, despite the fact that the company hired her right out of college. The specific problems Jim faced as a result of Nicole’s extraordinary sales efforts involved professional jealousy among his sales staff, the discovery of an out-of-whack sales commission structure, and a customer service department that was tired of being dumped on by the salesperson they nicknamed the “land shark.” The company’s sales commission structure is as follows: Pacific Medical Supply Company pays a commission on customer orders placed based on the tiered commission rates on the chart below. [pic] Example: Monthly sales of $120,000 would result in a monthly commission of $10,500.00 ($100,000 X .085 + $20,000 X .10). This commission level, if sustained, would equate to $126,000 in annual income. Note: If all the orders were new business, $1,200 per month, or $14,400 per year would be added to the salesperson’s commission. Pacific Medical Supply’s Sale Commission Structure • Commissions are paid on each month’s sales orders...
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...minority groups, we posit an inverse relationship for facets of social control that are protective of minorities. Specifically, we hypothesize that contemporary hate crime policing and prosecution will be less vigorous where lynching was more prevalent prior to 1930. Analyses show that levels of past lynching are associated with three outcome variables germane to hate crime policing and prosecution, but the effect of lynching is partly contingent on the presence of a minority group threat. That is, past lynching combined with a sizeable black population largely suppresses (1) police compliance with federal hate crime law, (2) police reports of hate crimes that target blacks, and in some analyses (3) the likelihood of prosecuting a hate crime case. Our findings have implications for research on law and intergroup conflict, historical continuity in the exercise of state social control, and theories that emphasize minority group threat. Steven F. Messner University at Albany-SUNY onflict theories of crime and criminal law posit that the state largely serves the interests of dominant groups in society (Quinney 1974; Turk 1969; Vold 1958) and this function can be expressed in two distinct ways. On the one hand, the legal apparatuses of the state— law and law enforcement—can be used to sub- C Direct correspondence to Ryan King, University at Albany, SUNY, 351 Arts and Sciences, 1400 Washington Avenue, Albany, NY 12222...
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...Hines (812)781-1071 fahines@eagles.usi.edu MKTG 305 Kevin Talley (812)480-7881 2668 Mount Vernon Ave Evansville, IN 47712 Submitted To: Dr. Sang Choe University of Southern Indiana The Corner Bar and Grill is a bar on the west side of Evansville and a staple in the community. It is the only recognized Greenbay Packers bar in the state of Indiana. It is known for its competitive prices on food and beer; also, for its famous and iconic “Slim Jim.” The Corner Bar is a very interesting place because its demographic slightly changes based on the time you enter the door; from the older gentlemen talking Reitz and Mater Dei football in the morning, to the after work crowd of construction workers, and finally to the after dinner crowd of college students. The Corner Bar and Grill does not have a known date of establishment as it has gone through multiple purchases over the years. The previous owner licensed it initially in 1998 and sold it to the current owner, Kevin Talley, in 2005. It is a unique place in the fact that it does not serve liquor, it only serves beer and wine. When asked why, the short answer is that The Corner is supposed to be a relaxed area for friends to meet and watch sports and they don’t want the headache that comes with serving liquor. They are know for their iconic “Slim Jim” which is a 32oz beer mug used to serve beer fresh from the tap. Their grill is one of the few open for breakfast, lunch and diner giving the place a steady flow of hungry and...
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...The Declaration of Independence is a powerful document that has led to the development of equal rights and social justice within societies on a world context. More specifically, principles in this document were instrumental when argued by African American Civil Rights leaders in achieving equality and abolishing racial segregation and discrimination against African- Americans in the United States, during the African American Civil Rights Movement (1954-1968). Before the American Civil Rights Movement, laws known as Jim Crow laws had forced racial segregation of facilities and the prohibition of intermarriage. These laws were similar to the apartheid legislation and it became the law mainly in the south of America. Where there is inequality and injustice within a government, the people of the nation demand change. Since the Jim Crow laws were enacted, the laws that mandated racial segregation in public areas and the prohibition of intermarriage in the Southern United States were socially and morally unjust and this fuelled the American civil rights movement as the African-American’s were seeking to achieve equality and be entitled to equal opportunities. This is an explicit pattern in the timeline of events in history where a disempowered group in society acts upon the injustice that they’ve had to endure over a long period of time. Being segregated from public facilities alienated the African- Americans and...
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...Principles of Econometrics Tips for a Term Paper Topic Your work MUST BE ORIGINAL, but the issue/model/methodology need not! Money/Macro/International Economics Common Approaches 1. Apply a model or law (e.g., Phillips curve, Okun’s law, etc.) to more recent data. 2. Extend what is known for the U.S. to other countries (emerging, developing or Eastern European). Examples: 1. Outsourcing: Do firms that outsource tend to do better? Or why they outsource? 2. Trade deficit: What causes the huge US trade deficit? 3. Twin deficits: Is there a link between the trade deficit and the government budget deficit? 4. Foreign exchange: What has caused the recent drop of the US dollar? 5. Oil shocks: Have oil shocks led to recessions in the US or elsewhere? 6. Growth: Why some countries are rich while others poor? 7. Election: What determines an election outcome? 8. Big Mac Index Finance/Management/Accounting Common Approaches 1. What affects stock performance of different firms or over time? 2. Firm performance? Some Issues 1. Any link between the economy and the stock market? 2. How does monetary policy affect the financial markets? 3. Any link between stocks and bonds? Microeconomic/Socioeconomic/Marketing Issues General Approach: Apply any theory, model or concept to firms, people or markets. Some Issues 1. What affects the demand (or price) for a product? 2. Does money buy happiness? 3. Any link between market price (or profit) and quality...
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...McDonald’s and Leadership. McDonald’s is a well-known company that many people have frequented at least once in their lifetime. McDonald’s, like many other companies, started with a dream and a vision. Back in the 30’s when the McDonald brothers started selling hot dogs; little did they know that they would have a profound effect on what would become the fast food industry and American culture (How McDonald's Works, 2012). In 1948, the McDonald brothers reinvented their business, their products and their processes and it paid off. They expanded their business and became a franchise, and it was during this expansion that they would encounter the man who in 1961 bought the whole business, and who takes credit for the McDonald’s corporation, Ray Kroc (How McDonald's Works, 2012). It has been Kroc’s determination, vision and goal to advance McDonald’s into the fast food giant that it is today. As one can see, McDonald’s is an ever changing and evolving organization. This research paper highlights four areas of McDonald’s management; planning, organizing, leadership and control. Planning: McDonald’s Corporation has a “Customer-Focused Plan to Win” plan (Strategic Direction, Company Profile). The plan is more of a guide for operating that is adaptable to change. It involves Five Elements (the 5 P’s): People, Products, Place, Price, and Promotion; along with being financially responsible. They continue to train all employees at all levels to keep them updated on...
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...“Life does not consist mainly – or even largely – of facts and happenings. It consists mainly of the storm of thoughts that is forever blowing through one’s head” states Mark Twain in his autobiography (Twain, Wit 78). Twain certainly had a “storm of thoughts,” but he was able to eloquently and succinctly put those thoughts onto paper. Because he wrote a combination of fiction and nonfiction, it is difficult to categorize Mark Twain as an author. According to Neil Schmitz, Mark Twain was, “a southern humorist gone over, not just a deserter, a dissenter, but a literary scalawag, a southern writer in unionist discourse and narrative” (91). Most people recognize Twain’s brief, witty, straightforward proverbs that are often quoted today. He also wrote many novels, a few nonfiction books, a plethora of short stories, and essays. Mark Twain uses a variety of rhetorical devices including carefully chosen, colorful language, satirical tone, and unique symbolism to entertain and to enlighten his readers about the moral dilemmas and the beauty of the America he knew. According to Ernest Hemingway, all of American literature comes from one great book, Twain’s The Adventures of Huckleberry Finn (Twain, Huck Finn vii). Although this statement may seem hyperbolic, it does indicate the important place Mark Twain holds in American literature. Early Nineteenth century American writers tended to try to write like English writers with flowery, ostentatious language (Schmitz 100). Twain’s...
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...bar 2 wedding ceremony -civil Bel-Air Hotel The Judson Clinic – Dr James Judson Anterograde Amnesia This latest installment in Woods's Stone Barrington thriller series finds the lawyer/sleuth from New York back in Los Angeles on a murder case in which everyone, even the accused, lazes along, enjoying life in sunny Southern California. In his sixth outing (following 1999's Worst Fears Realized), Barrington is surrounded by his usual cast of friends, acquaintances and casual sex partners. The biggest change here is that his ex-lover, Arrington Calder, stands accused of murdering her husband, movie star and renowned man-about-town Vance Calder, found dead of a gunshot wound in the couple's Bel Air mansion. Upon hearing the news, Barrington, in Italy for his imminent wedding to the lovely but unpredictable Dolce Bianchi, rushes to L.A. to take over Arrington's defense. Not much of substance happens next; there's plenty of rambunctious sex, lots of light banter, a few tiffs and a minimal bit of sleuthing. Barrington checks out who left the size-12 shoe imprint near the murder scene and does his best to avoid Dolce, who took exception to her fiance 's sudden departure from the nuptials and is now stalking him. The whole case ends abruptly and with little suspense, and everyone goes along his or her merry way. Woods's desultory plotting Dit is never made entirely clear who really killed Vance Calder Dand chatty dialogue may not suit hardcore thriller or mystery readers, but...
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...Relationship Between Advertiser and Sales Representative Penny E. Webb Southern New Hampshire University Relationship Between Advertiser and Sales Representative Penny E. Webb Southern New Hampshire University Abstract This paper explores the relationship between and advertiser and their newspaper sales representative. Advertising is a major source of revenue for newspapers and the relationship between sales representative and advertiser is crucial. This paper takes the advertising revenue of one outside sales representative for a five (5) month period in 2013 and compares it to the same five (5) months in 2014. The comparison takes place after advertising accounts under three thousand dollars ($3k) are moved to an inside sales representative. The data was analyzed and the hypothesis that an advertiser spending under $3k increases their spend when moved to an inside sales representative, while the alternate hypothesis was rejected. Keywords: advertising revenue, outside sales representative. Relationship Between Advertiser and Sales Representative Introduction: The newspaper industry is facing a decline in advertising dollars, a major source of revenue and has to do more with less money. Almost half – 46% – of the world’s population visits newspaper websites, but newspaper comprise just 6% of total visits, 0.8% of page viewed and 1.1% of total time spent with digital platforms.(Marketing Charts staff, 2014) Newspaper advertising is down over fifty percent in the...
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...HBR CASE STUDY The Customers’ Revenge Atida Motors’ decades-old complaint policy may be no match for unhappy customers who threaten to take their case to YouTube. by Dan Ariely Daniel Vasconcellos J IM MCINTIRE, vice president of customer service at Atida Motor Company, was just about to shut down for the day when he received an e-mail from his brother. “Go to Hell, Angel!” the subject line shouted. The message linked to a YouTube video. In “A Letter for Bill Watkins, CEO, Angel Airlines,” two stolid executives – “Jeff” and “Jerry” – wearing identical pinstripe suits, took turns narrating the story of their airline nightmare. In one scene, the pair sat chained to their coach seats in a stuffy, tarmac-stranded plane. Sweating women and children in prison garb begged for water from surly flight attendants dressed as guards. In the next, the two men crawled on their knees before a leather-clad gate attendant, crowned with devil horns and holding a long whip. They begged her to finally assign them their “guaranteed” seats HBR’s cases, which are fictional, present common managerial dilemmas and offer concrete solutions from experts. hbr.org 1717 Ariely_REV_LAYOUT.indd 31 | December 2007 | Harvard Business Review 31 11/1/07 7:53:09 PM HBR CASE STUDY | The Customers’ Revenge on an overbooked plane. “Not a chance,” she replied huffily. She snapped her whip dismissively and shouted, “Next in line!” In the final sequence...
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...W.E.B. Du Bois and Booker T. Washington could be considered the “twin towers” when it comes to black history in America during the late 19th and early 20th centuries. Although from different generations, their attention focused on the African-American struggle for political, social and economic equality. However, they sharply disagreed on strategies for black social and economic progress; to better understand their opposing philosophies, it is helpful to also consider their radically different backgrounds, which influenced their world-views. W.E.B. Du Bois was born in Massachusetts, three years after the end of the Civil War. His great-grandfather had fought in the American Revolution and his family had been part of the community for generations. Du Bois learned of his African roots from his grandmother, and was given a sense of destiny from his mother, who raised him after his father left home. Du Bois was a brilliant young man, working as a correspondent for New York newspapers while still in high school, and, with the help of influential members of his community, went to Fisk University in Nashville. His years at Fisk changed his life – there Du Bois met sons and daughters of former slaves, who embodied the cultural and spiritual tradition that Du Bois had glimpsed as a child. He also encountered the White South, and saw how they were destroying the achievements of Reconstruction. He saw the suffering of rural blacks when he taught school during the summers...
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