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Case Analysis: the Sundale Club

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Case Analysis: The Sundale Club
Macro
The Sundale Club us facing a decline in their memberships. While this usually would not have been a problem, because of the waiting lists that they previously would have had, it currently is a problem because there is a lack of interest in even joining. In addition to this, the athletic department is having issues. These issues are impacting both the activity department and mixed activity department. The last macro issue is the human resources department and their lack of involvement in the hiring, training and termination of employees.
Micro
Communication seems to be the biggest issue that the organization is facing. There is a lack of communication between managers and staff. The staff is not happy and seem to be discouraged because of the actions of Mr. Johnson. In addition, even though the members have been complaining and some have left the club, there has still not been much action taken against Johnson. The relationship between Mr. Ellis and Mr. Johnson is too personal to use in a professional setting. Many members of the organization are afraid to “rock the boat” as they do not want to put their own employment in jeopardy. When Ms. Franklin was overlooked for a promotion that was then given to Mr. Johnson, favorites were being played. Experience and qualifications are not being utilized in the promotion agenda, and the employees are beginning to see how loyalty and dedication have no say on the career they are trying to build within the organization.
Causes
The main cause of the declining membership is because of the improper and unethical behavior of Chuck Johnson. When Ted Ellis did not act on complaints that were brought against Mr. Johnson he condoned those actions, leaving members without a resolution to their complaints. Mr. Watts also dismissed the allegations against Mr. Johnson, claiming that he had more

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