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Case History & Checklist

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SOUTHERN CROSS UNIVERSITY |
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Student Name: | Susan Andersen | Student ID No.: | 22150673 | Unit Name: | Facility and Risk Management for Hospitality Operations | Unit Code: | MNG1222 | Tutor’s name: | Mr Babu James | Assignment No.: | 1 | Assignment Title: | Case History & Checklist | Due date: | 21 November 2014 | Date submitted: | 21 November 2014 |

Declaration:

I have read and understand the Rules Relating to Awards (Rule 3 Section 18 – Academic Misconduct Including Plagiarism) as contained in the SCU Policy Library. I understand the penalties that apply for plagiarism and agree to be bound by these rules. The work I am submitting electronically is entirely my own work. Signed:(please type your name) | Susan Andersen | Date: | 21 November 2014 |

1.1 Venue
The Fabulous Baker Boy is a medium 68-seater café with the total area of 100 m2.

1.2 Location
The café is located at the foothills of Fort Canning Park which is situated along River Valley Road, Singapore. Its location is a little bit hidden as customers need to walk over a distance from the main road.
1.3 History
The café which owned by Juwanda Hassim and opened in August 2012 was previously a cafeteria of River Valley Swimming Complex before it was demolished and converted into an art gallery, Viridian Art House in 2003 who shared the building with the café till 2014.
1.4 Business Model
The business model of The Fabulous Baker Boy is a full-service bakery café where besides serves brunch, dinner, and tea, it also caters for cake order for special occasion.
1.5 Refurbishment and Cost
A major refurbishment to convert the café from outdoor to indoor was carried out from January to April 2014 at a cost of S$42,000, involving installation of air conditioners, glass panels, lightings, minor wall paintings and addition of new tables and chairs.
1.6 Current and Overall Condition
The café is currently in a very good condition as a major renovation has been done recently with new structure, fixture and furniture whereas the old furniture, fixture and equipment are well maintained with the exception of floor, ceiling and wiring which need more maintenance.
1.7 Target Market
The target markets of the café are mostly the office workers around the area and general public.

Venue Condition Assessment Form No. | Item | Functionality | Cleanliness | Refurbishment | Life Cycle | Working Condition | Maintenance | | | | | Year | Cost | Life Expectancy | Remaining Life Expectancy | | | Structure | 1. | Concrete Wall | 4 | 4 | 2014 | $900 | 75 years | 64 years | 4 | Annually | 2. | Mosaic Tiles | 4 | 4 | - | - | 50 years | 39 years | 2 | Annually | 3. | Ceiling | 4 | 3 | - | - | 75 years | 64 years | 3 | Annually | 4. | Foundation | 5 | 4 | - | - | Lifetime | - | 3 | Annually | 5. | Glass Door | 5 | 5 | 2014 | $3,000 | 30 years | 29 years | 5 | Reactive | 6. | Glass Window | 5 | 5 | 2014 | $25,000 | 30 years | 29 years | 5 | Reactive | Furniture, Fixtures & Equipment | 1. | Tables | 5 | 5 | 2014 | $2,800 | 15 years | 14 years | 5 | Reactive | 2. | Chairs | 5 | 5 | 2014 | $1,800 | 15 years | 14 years | 5 | Reactive | 3. | Fridges | 4 | 5 | - | - | 13 years | 11 years | 4 | Monthly | 4. | Cake Counters | 4 | 5 | - | - | 15 years | 13 years | 4 | Reactive | 5. | Shelves | 4 | 4 | - | - | 15 years | 13 years | 4 | Reactive | 6. | Espresso Machine | 5 | 5 | - | - | 10 years | 8 years | 4 | Monthly | Heating, Ventilation & Air-Conditioning | 1. | Air Conditioners | 4 | 5 | 2014 | $6,000 | 15 years | 14 years | 5 | Monthly | Lighting & Cabling | 1. | Standing & Table Lamps | 4 | 5 | - | - | 10 years | 8 years | 5 | Reactive | 2. | Ceiling Lamps | 2 | 4 | 2014 | $300 | 10 years | 9 years | 4 | Reactive | 3. | Wiring/Cable | 3 | 4 | 2014 | $1,500 | 25 years | 24 years | 2 | Monthly | Audio Visual & Information Technology | 1. | Speaker | 4 | 4 | - | - | 10 years | 8 years | 4 | Reactive | 2. | Wi-Fi Router | 4 | 4 | - | - | 5 years | 3 years | 4 | Update as necessary | 3. | POS System | 5 | 4 | - | - | 5 years | 3 years | 5 | Annually | Safety & Security | 1. | Emergency Exit Sign | 5 | 5 | 2014 | $300 | 15 years | 13 years | 5 | Monthly | 2. | Smoke Detector | 4 | 4 | - | - | 10 years | 8 years | 4 | Monthly | 3. | CCTV | 5 | 4 | - | - | 15 years | 13 years | 5 | Monthly | 4. | Metal Door Lock | 5 | 5 | 2014 | $400 | 5 years | 4 years | 5 | Reactive |

Rating System: 1: Poor 2: Fair 3: Satisfactory 4: Good 5: Excellent
Notes:
The code ‘-‘ implies that no refurbishment has been done yet since the structure was first built in 2003 or the equipment was bought in 2012.
The Fabulous Baker Boy Floor Plan

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...Visit the TDC Blog for more from Merriam Sanders.
 Visit the TDC Blog for more from Merriam Sanders. Ten
Things
I
Wish
I
Had
Known
About
.
.
.
 Case
Conceptualization
 Conceptualizing
the
primary
contributing
factors
to
a
client’s
case
is
a
sometimes
 overlooked
piece
of
an
MFT
Intern’s
training.
Case
conceptualization
is
important
 for
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a
good
treatment
plan
and
enables
you
to
speak
intelligently
about
 your
client
in
supervision,
collaboration,
and
consultation;
plus,
it
helps
immensely
 in
job
interviews
and
passing
the
exam.
So,
what
goes
into
a
good
case
 conceptualization?
 1. MENTAL
STATUS
EXAM

A
mental
status
exam
(MSE)
consists
of
a
short
list
of
 quick
observations
that
contribute
to
your
case
conceptualization.
There
is
no
 need
for
a
formal
checklist;
it
is
something
you
should
always
have
in
the
back
of
 your
mind.
Is
my
client’s
affect
congruent
with
the
situation?
Is
she
dressed
as
I
 would
expect?
Does
she
seem
oriented
to
person,
place
and
time?
Other
factors
 to
note
in
the
MSE
are:
age,
gender,
culture,
marital
status,
appearance,
 mood/affect,
speech,
non‐verbal
cues,
presence
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hallucinations
or
delusions,
 suicidality,
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client.
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 you
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mention
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you
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 2. PRESENT...

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