...CONSULTING CASE BOOK 2012-2013 EDITION TABLE OF CONTENTS 1. The Consulting Case Interview 1. Structure of the Case Interview 2. Frameworks 3. The Math 2. Company Overviews & Interview Processes 3. Practice Cases 1. 2. 3. 4. 5. 6. 7. Bike DVD Rental Service in NYC Dry Wall Competitive Threat Organ Donation Case Central Power Chemicals, Inc. Hospital Profitability Contact Lens Manufacturer Growth TABLE OF CONTENTS (CONT’D) 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. E-commerce in the Airline Industry Big Green Biofuels New Rubber Plant Investment Asian Mobile Service Provider Radiator Lens for Defense Aircraft Capital Investment for Utility Electric Car Manufacturer Growth Miner’s Dilemma Big Truck Company Auto Spare Parts Machine Company Non-Profit Revenue Decline Gas Liquefaction 4. Acknowledgements THE CONSULTING CASE INTERVIEW STRUCTURE OF THE CASE INTERVIEW The consulting case interview typically lasts between 20-30 minutes and consists of the following parts: • • • • • Case Overview / Prompt Clarifying Questions Structure / Framework Building & Explanation Problem Solving & Analysis Recommendation The interview should be highly conversational and interactive. Depending on the firm, and depending on the round, some interviews can be more structured than others. Please see the subsequent section for more information on firm-specific preferences and formats. STRUCTURE OF THE CASE INTERVIEW Case Overview / Prompt The case interview will start...
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...The person I had chosen to interview is Kelly Kapis. She is currently the Shelter Case Manager at S.A.V.E., also known as Safe Alternatives from Violent Environments located in Fremont. S.A.V.E. is a non-profit organization that aims to serve victims of domestic violence. Before she came to her current position at S.A.V.E., she first began working in retail, specifically management. Afterwards, Ms. Kapis worked as a nanny. Over the course of her time as a full and part-time nanny, she worked for a total of 64 families. Her duties included babysitting as well as tutoring the children. She wanted to continue working with children and adolescents, so she looked into jobs that involved working with children with special needs by focusing in behavioral...
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...Preparing For Your Case Interview Where your ideas make a difference. At A.T. Kearney we are looking for people who love to reach out. People who want to stretch their talents. People who will challenge themselves to achieve meaningful, measurable results for their clients, their firm, and themselves. People with ideas. Your interest in a consulting career with us suggests that you may be one of those people, and we have designed our interview process so that you will have every opportunity to show it. The A.T. Kearney interview sequence consists of two rounds, typically completed within a 3-week period. The first includes two 45-minute interviews conducted back-to-back on campus or in another convenient location. The second, which normally takes place at our nearest office, involves three 45-minute meetings with one or more of A.T. Kearney’s senior people. If you are invited to complete the full sequence, you can expect that both interviews in the first round and two in the second will be case-oriented. This means that in addition to discussing our firm and your future it, the A.T. Kearney consultants you meet will also present you with real-world business problems and ask you to develop solutions. Experience shows that the applicants who are the most successful in a case interview are those who enter it with the right frame of mind and the best preparation. The following information is designed to help you achieve both. Why The Case Format? While we look for many qualities...
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...PHRM KÁTIA VASCONCELOS TABLE OF CONTENTS INTRODUCTION RECRUITMENT FUNNEL PHASE 1 - CV REVIEW PHASE 2 – PHONE INTERVIEW PHASE 3 - FACE TO FACE INTERVIEW PHASE 4 - COMPLETE ONLINE QUESTIONS PHASE 5 - PREPARE TASKS PHASE 6 - LINE MANAGER INTERVIEW PHASE 7 – MEDICAL EXAMS PHASE 8 – JOB OFFER COSTS AND TIME INVOLVED PHASE 1 – CV REVIEW PHASE 2 – PHONE INTERVIEW PHASE 3 – FACE TO FACE INTERVIEW PHASE 4 – COMPLETE ONLINE TEST PHASE 5 – PREPARE TASK PHASE 6 – LINE MANAGER INTERVIEW PHASE 7 – MEDICAL EXAMS PHASE 8 – OFFER TIME LINE FINAL CONCLUSIONS – OUTSOURCING? 3 5 5 5 6 7 7 8 9 9 11 11 12 12 13 13 14 14 14 17 ERROR! BOOKMARK NOT DEFINED. 2 INTRODUCTION The following assignment has the main objective to design a recruitment process for Harrods, a British institution operating for 162 years. With a unique reputation Harrods is associated with Britain, Luxury, Sensation and Service. In order to keep the standards of the organization...
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...and HR Management The Out-of-Control Interview (Case) Case Analysis & Answers By Demetris Kamberis November 13,2014 Organization and HR Management The Out-of-Control Interview (Case) Case Analysis & Answers By Demetris Kamberis Table of Contents Case Synopsis1 Answer To Question 1 ………………………………………………………………………………………………………………………………………….2 -5 Answer To Question 2 5 Answer To Question 3……………………………………………………………………………………………………………………………………….....5 -6 References………………………………………………………………………………………………………………………………………………………………..6 Case : The out- of- Control Interview Case Synopsis The case was focused on the interview process at Apex Environmental ,where the management team and other members of the firm , composed a panel interview employing a stress interview content , at the company’s premises. The interviewee , was a female mechanical engineer graduated , named Maria Fernandez.The only information we had , regarding the questions set by the interview panel , were questions as “Why would you take a job as a waitress in college if you’re such an intelligent person?” and “Are you planning on settling down and starting a family any time soon?”. It is also mentioned , by the side of the interviewee that the interview was ‘ a disaster” but was followed up by an individual meeting with the 2 members of the group , the President and another member of the firm and the main interview questions were concentered on her technical...
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...competency level was far below to the required standards he/she will also be disappointed in themselves. In this case Global Consumer Products Company wanted to hire a Brand Manager for their newly developed Baby Soap as it was an urgent need for them. In recruiting a suitable candidate for the job they have came across many problem areas. According to this case company haven't been able to attract potential candidates to fit into the job well and they have conduct interviews in a rush manner. Somehow they manage to hire a candidate who is not suitable for this job and had not been exposed to strategic Management initiatives in his previous job. They haven't given proper induction and involved him in business activities from the first day without familiarized with the systems and processes of the company. His competency level was far below to the required standards. His Branding team members were really disappointed and de-motivated. In this case study I have identify the problem areas and recommended solutions for the problems. The case has been examined by identifying the similar cases as literature review to classify the situation and to analyze how react for this kind of scenario. Problem Statement When consider the case the main problem is not having a Brand Manager for their newly developed Baby Soap Ranges. The Company wants to hire a Brand Manager. It was a very urgent manpower required to be filled. Forecasting future people needs (demand forecasting)...
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...used in Ultra stores? FU Have you ever considered creating universal job interview questions for whole company? * To Tim Bright: Considering the number of potential recruitment sources, it is important to determine which source would be the most effective. Therefore, are you open to a more diversified recruitment source? FU Have you ever evaluated the effectiveness of the recruitment strategies that we are currently using? * To Tim Bright and the regional VP Human Resources: Are there any programs that train our interviewers in each store? FU is there any attempt for managers and sales managers to evaluate or get feedback about whether the interviews are well structured? * To Tim Bright, and the regional VP store operation: As we know, last time the company did a job analysis and description was ten years ago. Since our job description seems to be outdated, when was the last time we required the local managers and sales managers to update their interview questions which should be closely related to KSAOs. * Opportunity areas: * Currently, interviews in Ultra do not have a company-wide standard. The interviews are developed by each store manager, using their favorite question (case, p.11) If it remains this way, it may cause managers to hire by their standards as opposed to Ultra's standards, and could present a legal issue. * The interview question developed by the store manager were not closely related to the job they were being interviewed for. It...
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...fulfilment of the requirements for the degree of Doctor of Business Administration 15 May 2009 Statement of Original Authorship I certify that the substance of this thesis has not currently been submitted for any degree and has not previously being submitted for any other degree. I also certify that to the best of my knowledge any help received in preparing this thesis and all sources used have been acknowledged in this thesis. Signed ………………………………………………. Ken Lovell 15 May 2009 K Lovell: SHRM in Australia Page i Acknowledgements This study had its origins in my curiosity about the divergence that I perceived to exist between the management practices recommended in scholarly literature, and often by professional HR managers, and the actions and priorities of senior managers in Australian organisations. I worked as a senior executive in a construction...
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...fulfilment of the requirements for the degree of Doctor of Business Administration 15 May 2009 Statement of Original Authorship I certify that the substance of this thesis has not currently been submitted for any degree and has not previously being submitted for any other degree. I also certify that to the best of my knowledge any help received in preparing this thesis and all sources used have been acknowledged in this thesis. Signed ………………………………………………. Ken Lovell 15 May 2009 K Lovell: SHRM in Australia Page i Acknowledgements This study had its origins in my curiosity about the divergence that I perceived to exist between the management practices recommended in scholarly literature, and often by professional HR managers, and the actions and priorities of senior managers in Australian organisations. I worked as a senior executive in a construction...
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...Process I was selected by the HR manager in KSA to fill a vacancy position in the supply chain department. I was emailed for that purpose by him. Someday after he sent me an email which include the link for assessment test (an online test that is divided into four sections). First section is a competency test when you have to distribute 6 point among three phrases that describes you at work and it should. Second part was a proficiency test. Third part was a mathematical reasoning test. Last part was a verbal reasoning test. Two days later, I got the results on Jotun website. After that, the HR manager called me and said that you just passed the online assessment test. Then, I was asked to come for an interview. The interview was done by the HR manager and SC manager. They asked me regular and technical questions both. It was related to work, personal, back to university life and so on. They sent me the acceptance email one week later as a candidate to the assessment centre. They arrange everything related to your stay at the assessment centre such as transportation, flight, and hotel booking. The assessment centre starts at 8 a.m. There were six candidates for two positions. We were introduced to the SC manager, regional purchase manager and three persons from the assessment centre. We were given as a start a group discussion case for half hour. It was about Extra Budget and the direct manager needs you to spend in a healthy way as a XXX manager. Then, we were divided as a batch...
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...Before the interview: • • • • Do your research and learn everything you can about the organization Review your accomplishment list and your résumé Review and understand the job description Wear appropriate attire for the interview During the interview: • • • • • • • • • Remember that a job interview begins the minute you walk through the door. Treat everyone you meet professionally and with respect Turn off all electronic devices Be aware of your body language Smile and encourage casual conversation with your interviewer Be confident in your skills and abilities Take a moment to compile your thoughts before you answer Ask for clarification if you don’t understand a question Sell yourself – your skills, abilities, and the value you will bring to the employer Be yourself and try to relax! Common interview mistakes: • • • • • • • Chewing gum Not knowing enough about the organization Arriving late Misrepresenting yourself or stretching the truth Making negative remarks about a previous manager or co-worker Rambling on and on…what was the question again? Making inappropriate remarks Types of interviews The screening interview • • • • • Usually occurs with someone from Human Resources Can be over the phone or in person HR will try to verify the information on the résumé and find out if you meet the minimum requirements for the position Take this interview as seriously as an in-person interview If you pass this phase, you will be asked to meet with a Hiring...
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...Project Paper The Role of Cultural Values in Business Ethics: the case of ICT companies Muhammad Fikri Bin Ahmad (1022133) (Email:fikriahmad91@gmail.com) Mohamad Amali Bin Maulan (1013901) (Email: aku_amali@yahoo.com) Muhammad Muslim Bin Samsudin(1012545) (Email: aim_messi@yahoo.com) Tengku Muhammad Ihsan bin Tengku Hishamuddin (1027923) (Email: ihsan_libra@hotmail.com) MGT 3020 Business Ethics Section 1 IIUM Gombak 15th June 2011 The Role of Cultural Values in Business Ethics: the case of ICT companies Tengku Muhammad Ihsan Bin Tengku Hishamuddin, Mohamad Amali bin Maulan, Muhammad Muslim Bin Samsudin, Muhammad Fikri Bin Ahmad Kuliyyah of Economics And Management Sciences, International Islamic University Malaysia, Gombak, Malaysia. ABSTRACT Purpose-This paper aims to obtain views in ICT company regarding the role of cultural values in company performance in terms of customer satisfaction, skills in solving problems and capability in adopting new technologies and its influence to people behavior in terms of innovativeness and motivation. This paper also contributes to the discussion of cultural values in business ethics. Methodology-Data are collected through one on one interviewing process with 15 managers. Findings-The two main findings are firstly identified the moderating effects association between cultures in Malaysia with ICT company performance in terms of profit, customer satisfaction and capability in solving problems and adopting...
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...Case Study: Evaluation and Morale An effective and productive performance evaluation is an opportunity for a health care manager and his/her staff to identify expectations, establish goals, give reinforcements for jobs well done, and identify areas that have opportunities for improvement. A successful performance evaluation will be one that fosters a healthy working relationship between manager and staff. The case study to be discussed involves a staff nurse who has completed his/her performance evaluation with his/her healthcare manager and has left the appraisal conference disappointed in its outcome and with concerns regarding one specific incident having weighed heavily on his/her evaluation (Mary & Joanne, 2011, p. 231). At the manger level the annual performance appraisal is a toll that should utilized to evaluate past and current performance, identify educational and professional development needs, give rewarding recognition for positive performance, and take disciplinary action if needed. Nursing professional standards of practice holds that each nurse has an obligation to adhere to the code of ethics. The standards of professional practice should be utilized as a criterion when evaluating a nurse’s practice ("Professional Standards," 2012). In reviewing the information provided by the case study this author has evaluated potential problems that could have contributed to the deterioration of the evaluation of this particular staff nurse. It appears that active participation...
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...hheneman@bus.wisc.edu INTRODUCTION TO THE CASE CONCEPT | Rationale for the Tanglewood Case Many of the most important lessons in business education involve learning how to place academic concepts in a work setting. For applied topics, like staffing, learning how concepts are applied in the world of work also allow us see how the course is relevant to our own lives. The use of these cases will serve as a bridge between the major themes in the textbook Staffing Organizations and the problems faced by managers on a daily basis. The Tanglewood case is closely intertwined with textbook concepts. Most assignments in the case require reference to specific tables and examples in the book. After completing these cases, you will be much more able to understand and apply the material in the textbook. With this in mind, it should be noted that the cases are designed to correspond with the types of information found in work environments. This means that for many important decisions, the right answers will not always be easy to detect, there will be more than one correct solution, and often the very information that would make decisions easy is missing. Remember that ambiguity in any case corresponds to reality; although it may be frustrating at first, you should remember that business problems are themselves often confusing and require important judgment calls that don’t have any single “right” answer. Successful Case...
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...Royal Mail Group Ltd Bullying & Harassment Procedure Agreement 1st July 2013 For all employees of Royal Mail Group Joint Royal Mail, CWU, Unite Statement 1. Royal Mail Group, CWU and Unite are committed to placing equality, diversity and fairness at the heart of our values, policies and everyday practices of our employees. 2. Royal Mail Group, CWU and Unite are committed to creating and maintaining a working environment free from bullying and harassment, where everyone treats each other with dignity and respect, so people are able to achieve of their best. 3. In general terms, bullying and harassment refers to unwanted behaviours that make someone feel intimidated, degraded, humiliated or offended. It can be between two individuals or may involve groups of people and includes behaviour that employees may find offensive even if not directed at them personally. Bullying and harassment can occur in written communications, visual images, by phone, mail and social media as well as face to face actions. Inappropriate banter will not be tolerated. 4. Managing performance by giving feedback constructively, asking people to undertake their responsibilities or carry out another reasonable task, or taking appropriate action under the relevant employment policies is not bullying or harassment, but conversations about performance will be consistent with the general requirement that we all treat each other with dignity...
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