1. According to Maslow's hierarchy, which basic needs did Shank's old boss fail to meet? Explain why the needs have not been met. What could be done to meet these missing needs? (25 points)
According to Griffin (2011) “Abraham Maslow, a human relationist, argued that people are motivated to satisfy five need levels…physiological, security, belongingness, esteem and self-actualization.” After listening to Shank express how she had been treated before, I feel that her previous employer really missed on three of those needs. Esteem is the first one; Shank expressed feelings of disrespect and lack of interest in her from her old boss. She was also told that she was just another number and could be replaced at any time, therefore taking away any sense of security in her employer. Finally, belongingness, Shanks expressed on how her current employer makes her and other employees feel like they are part of the group by asking for input from them. Having your boss not show interest in what you do, demonstrates that your boss has no interest in you either. In order for those needs to met, one of the following needs to happen. Shank’s old boss needs to, pretty much, do the opposite of what he’s doing. Now, according to Fiedler’s theory of inflexibility, her old boss will most likely need to be replaced because leadership traits are directly linked to personality traits. Another option is for Shank to look for that "need” to satisfied by another employer, which, by the looks of things, that is exactly what she did. 2. Use the Expectancy Theory and/or the Equity Theory of motivation to explain how feeling underpaid might affect the work of a Flight 001 associate and what a manager can do to increase the employee's motivation. (25 points)
The equity theory as described by Griffin (2011), suggests”… that people are motivated to seek social equity in the rewards they