...MODULE 3 Organisational Quality and Performance Management (M3) CASE STUDY BBC Broadcasting & Presentation CASE: BBC BROADCASTING & PRESENTATION EXECUTIVE SUMMARY 4 QUESTION 1 – DISCUSS THE ISSUES OF MEASUREMENT IN AN ORGANISATION SUCH AS THIS ONE, AND EVALUATE THE APPROACH TAKEN TO MEASUREMENT ‘RECOMMENDED’ BY THE BBC. 6 • MISSION STATEMENT 6 • MEASURABLE OBJECTIVES 7 • CRITICAL SUCCESS FACTORS & KEY PERFORMANCE INDICATORS 7 QUESTION 2 – HOW SHOULD THE SENIOR TEAM IN BBC BROADCASTING & PRESENTATION DEVELOP THEIR THINKING TO SUSTAIN THE MOMENTUM OF TOTAL QUALITY/BUSINESS EXCELLENCE? 8 Conclusion: 13 Bibliography 14 EXECUTIVE SUMMARY The document provided is based on the case study of “BBC Broadcasting & Presentation” and the associated questions pertaining to the paper and reflects an in-depth study of the organisation and integrated application related to “Organisational Quality and Performance Management (M3)” and would include comments or suggestions for / or within the context of the description of the case. It is summarised as follows: Broadcasting & Presentation is the department responsible for the promotion and on-air branding for all the BBC’s channels, which includes commercial channels and public service. Currently there are almost 600 staff employed and 25% of the department’s income derives from new business – launching of new commercial and public service channels. As a result a need arose to understand how the department...
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...2014/11/20 Why do we need inventory? 1 WE IE Managing economics of scale in a SC Cycle inventory (Ch 11) Managing uncertainty in a SC Safety inventory and risk polling (Ch 12, 13) 2 WE IE 1 2014/11/20 Managing Uncertainty in a Supply Chain — Safety Inventory Chapter 12 Wen‐Chih Chen Dept. of Industrial Engineering & Management National Chiao Tung University, TAIWAN 3 WE IE Safety Inventory Safety inventory is carried to satisfy possible demand that exceeds the amount forecasted. 4 WE IE 2 2014/11/20 Determining the Safety Stock Level Safety inventory uncertainty uncertainty Supply Demand Performance: availability (responsiveness), costs (efficiency) 5 WE IE Key Decisions What is the appropriate level of product availability? How much safety inventory is needed for the desired level of product availability? What actions can be taken to improve product availability while reducing safety inventory? 6 WE IE 3 2014/11/20 Measuring Product Availability Product fill rate (fr) % of product demand satisfied from product in inventory % of orders filled from available inventory % of replenishment cycles that end with ALL customer demand being met Order fill rate Cycle service level (CSL) 7 WE IE Measuring Demand Uncertainty : avg. demand @ period i : standard deviation (標準差) of demand (forecast...
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...11/17/07 The Project Management Life Cycle By Jason Westland (A book review by R. Max Wideman) Introduction Editor's Note: We liked so much of this book that we asked for the author's permission to quote extensively from the whole of Jason Westland's Chapter 1. This is because it succinctly describes what follows in detail in the remainder of the book. However, in pursuing our regular book review structure, we placed his text under corresponding headings. Since the quotations are so extensive, we have not followed our normal practice of indenting quoted paragraphs. However, the references are identified in the footnotes. As Jason says: "Welcome to The Project Management Life Cycle. This book describes the Methodl23® Project Management Methodology (MPMM)1 and provides a practical approach to managing projects. Every phase, activity and task in the project life cycle is described here in detail to help you manage staff, customers and suppliers efficiently. By reading this book, you will gain the knowledge and confidence required to properly initiate a project, create detailed project plans, build high quality deliverables, monitor and control delivery and close projects effectively. "Not only will you learn how to successfully complete projects from end to end, but you will also be armed with a suite of tools and templates to allow you to create project deliverables quickly and easily. More than 150 charts, tables and diagrams are included in this book to help explain the steps...
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...to Santa Monica. 2. What management roles would Vincent be playing as he (a) Had weekly security briefing conference calls with coworkers around the globe. (b) Assessed the feasibility of adding a new network security consulting service, or (c) Kept employees focused on the company’s commitments to customers? Answer: (a) Based on the study by Henry Mintzberg managers have different but highly inter-related roles. According to this we can analyze that Vincent has approached towards Interpersonal role as he worked as a figurehead, leader, liaison and also informational role as he act as a monitor and a disseminator. (b) In this context Vincent has proved that he has approached towards that he has approached towards Decisional role as he worked as a role as he worked as a disturbance handler disturbance handler and resource allocator resource allocator. (c) Here Vincent worked as a figurehead a leader, a leader, as he provoked his employees to as he provoked his employees to focus on company’s commitments to focus on company’s commitments to customers thus fulfilling the customers thus fulfilling the interpersonal role. 3.This case study is abut the management roles...
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...Final Paper 07/14/2014 Andrew Caples The key stakeholder that I would need requirement from within the Riordam Manufactor are, the Chief of Executive operation, the executive assistant, the Senior Vice President, Chief of Operation Officer, Board members and section workers. These are the people who action affects the company on a large scale. If they don’t do well then the company does not do well. There action does not only effect the company outcome but the other stakeholder who invest in the company. This includes the outside investors too. Now that I have determined who the key stakeholders are, it is time for me to gather information. In order to get the correct information need for a project, I have chosen several methods that should contribute to the success of project. The first method will be one-on-one interviews. The method will help get the information I want by allowing me to ask questions that I develop. This type of information gathering will leave nothing to be left unanswered. The next method I will use is the Joint application method. This helps because whatever requirement that needs to be fulfill will be before the session can end. Another method I will use is the follow people around. Sometime it is hard for people to truly explain their job or daily routine. Now you can get an up close and personal view of daily activities. You can get a better understanding and see the entire picture of someone job. In some situation one may be able to get a hands-on...
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...collaborators, customers, competitors, and climate Market Segmentation Target Market Selection Market Analysis – involving market sizing, drivers, restraints, trends, distribution channel, etc. 4P’s of Marketing Brand Equity Pricing Strategy Product life cycle Business Marketing Customer Lifetime Value Customer Relationship Management Marketing Orientation Integrated marketing communication Our highly qualified, professional and skilled team members can provide you help with complex marketing case study, report writing, essay writing, research paper, term paper, dissertation involving multiple disciplines and concepts, research proposal writing, presentation in areas like brand equity, marketing mix, etc. The HWA team has highly qualified tutors with many years of industry experience. The team has helped a number of students pursuing education through regular and online universities, institutes or online MBA, MA, or BA Programs. What is Marketing Management? Marketing is a social and managerial process by which individuals and organizations obtain what they need and want through creating and exchanging value with others. Marketing is a business function which deals with customers. Every organization’s marketing division focuses on creating new markets while maintaining the old customer’s satisfaction. The process of marketing is divided into five steps. With these five steps companies strive to grasp what customers want, thereby creating customer value and...
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...[pic] [pic] JAGANNATH UNIVERSITY, DHAKA Department of Finance Group name: SPARKER'Z |NAME |ID NO | |Reaj Hossain Talukder |B110203056 | |Md: Abdullah Al Mamun |B110203034 | |Md. Hazzrat Omar Rubel |B110203121 | |Md. Miraj |B110203047 | |Md. Asif Ahsan |B110203092 | |Nishit Datta |B110203036 | Letter of Transmittal 6th May, 2012 Saud Ahmed Lecturer Department of Finance Jagannath University Subject: To submit a report on...
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...Course Outline School: Department: Course Title: Course Code: Course Hours/Credits: Prerequisites: Co-requisites: Eligible for Prior Learning, Assessment and Recognition: Originated by: Creation Date: Revised by: Revision Date: Current Semester: Approved by: Business Graduate Studies Accounting for Managerial Decision Making ACCT 701 56 N/A N/A Yes Basil Chan, John Harris Summer 2013 Geoffrey Prince Summer 2014 Winter 2015 Chairperson/Dean Students are expected to review and understand all areas of the course outline. Retain this course outline for future transfer credit applications. A fee may be charged for additional copies. This course outline is available in alternative formats upon request. ACCT 701 CENTENNIAL COLLEGE Accounting for Managerial Decision Making Course Description This course will introduce the student to the principles of management accounting. Topics include costvolume-profit relationships, relevant costing, performance measurement, and the application of management accounting concepts and techniques to support business decision making. Program Outcomes Successful completion of this and other courses in the program culminates in the achievement of the Vocational Learning Outcomes (program outcomes) set by the Ministry of Training, Colleges and Universities in the Program Standard. The VLOs express the learning a student must reliably demonstrate before graduation. To ensure a meaningful learning experience and to better understand...
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...SRM UNIVERSITY (Under section 3 of UGC Act, 1956) FACULTY OF MANAGEMENT SCHOOL OF MANAGEMENT MBA FULL TIME CURRICULUM AND SYLLABUS - 2013-14 1 Code MB 13101 MB 13102 MB 13103 MB 13104 MB 13105 MB 13106 SRM University MBA - Revised Curriculum - 2013-14 Semester –I Thinking and Communication Skills (Practical) Accounting for Decision Making Philosophy for Management Economics for Managers Managerial Statistics Managerial Skills (Practical) Semester-II Financial Management Management Information System Marketing Human Resource Management Production And Operation Management Legal Aspects of Business Semester- III Summer Internship (8 weeks)(Practical) Entrepreneurship Strategic Management Business Analytics (Practical) Elective-1 Elective-2 Elective-3 Elective-4 Semester- IV Elective-5 Elective-6 Industrial Elective (Practical) Total Credit L 0 2 3 2 2 0 T 0 4 0 2 4 0 P 4 0 0 0 0 6 C 2 4 3 3 4 3 19 4 3 4 2 4 3 20 2 3 3 2 3 3 3 3 22 3 3 5 11 72 MB 13207 MB 13208 MB 13209 MB 13210 MB 13211 MB 13212 MB 13313 MB 13314 MB 13315 MB 13316 2 2 3 2 3 2 0 2 2 0 2 2 2 2 2 2 0 4 2 2 0 2 2 0 2 2 0 2 2 2 2 2 2 0 0 0 0 0 0 0 4 0 0 4 0 0 0 0 0 0 10 MB 13417 Functional Electives Marketing Finance Systems Human Resource Operations Vertical Electives Pharma Hospitality Enterprise Resource Planning Agriculture Hospital and Health Care Retailing Auto Industry Project Management Media and Communication Banking Financial Service Insurance 2 MB...
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...Fakultät für Wirtschaftswissenschaften der Technischen Universität Chemnitz genehmigte Dissertation zur Erlangung des akademischen Grades Doctor rerum politicarum (Dr. rer. pol.) vorgelegt von Ibrahim Abd El Mageed Ali El Kelety geboren am 11.01.1965 in El Menoufia - Ägypten eingereicht am: 14. Juni 2006 Gutachter: Prof. Dr. Uwe Götze Prof. Dr. Dr. h.c. Jürgen Bloech Prof. Dr. Peter Schuster Tag der mündlichen Prüfung: 18. Juli 2006 Acknowledgement To the Almighty God “ALLAH” Who have granted me all these graces to fulfill this work and Who supported me in all my life. To Him I extend my heartfelt thanks. It is a pleasure to express my sincere and deepest heartfelt gratitude to my “Doktorvater“ Prof. Dr. Uwe Götze for his kind supervision, continuous encouragement, valuable enthusiastic discussion and unfailing advice throughout the present work, as well as financial support during my latest period of study in Germany. He assisted in all matters, provided solutions to different problems. Prof. Dr. Uwe Götze supported and helped me during my learning period in Germany and writing this thesis. I am very lucky being one of his students. I would like to express my deep thanks to Prof. Dr. Dr. h.c. Jürgen Bloech - Georg-August University of Göttingen - for his kind acceptance to act as an examiner. I would also like to express my sincere thanks to Prof. Dr. Peter Schuster - The University of Applied Sciences in Schmalkalden - for his kind acceptance to act as an examiner. I am...
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...BusinessIQ gives access to tools that can be used in all phases of the credit life cycle SM Case study: Snap-on Credit LLC Snap-on Credit LLC has been an Experian user for more than 10 years and relies on Experian data when making credit decisions within its leasing program. “I have seen a steady improvement in the quality of Experian data and products. Their customer service is excellent, and with access to their BusinessIQ platform, we can be more confident with our decisions.” — Steve Spinozza, Vice President of Credit Client Snap-on Credit LLC operates as a subsidiary of Snap-on Incorporated and provides various financing activities that include financing programs for franchise customers and Snap-on’s industrial and other customers for the purchase or lease of tools, equipment and diagnostic products. Snap-on Credit utilizes Experian’s BusinessIQ product to administer its leasing program, which is offered primarily to small-business owners in the auto repair industry. The equipment product category supported by Snap-on Credit includes solutions for the diagnosis and service of vehicles and industrial equipment. Products include wheel alignment equipment, wheel balancers, tire changers, vehicle lift and other service equipment. aviation and aerospace, mining, natural resources and power generation. The company sells its products and services through its franchisee, company-direct, distributor and Internet channels. Founded...
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...they have an idea proposed they send it to testing and start developing their product right away. They are not into having 2-year production and design plans (concept development and testing, and product development step). After this, they try to put a product into use no more than 6 months after development has started (commercialization). In the case of Twitter, they also come up with new ideas and some of them may be put to market without taking too much time developing the product. Similar to Google, Twitter keeps their innovations within the company. Nike is very different to Google. They do follow the eight steps in the new product development and take longer than Google to develop their products. Nike takes longer developing their products because they analyze and study what innovations their athletic products need and how they can help their costumers to reduce injuries, to enhance athletic performance, and maximize comfort. So, in other words, they take time developing their products and testing it over few months before putting their products into their stores. 2. Is Google’s product development process customer centered? Team based? Systematic? Google’s...
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...Engineering Aristotle University of Thessaloniki PRODUCT LIFE CYCLE MANAGEMENT IOANNIS KOMNINOS Electronic Engineer, B.Eng M.Sc.(Eng) Thessaloniki 2002 Product Life Cycle Management 2 CONTENTS INTRODUCTION PART 1: PRODUCT LIFE CYCLE MODEL DESCRIPTION 1. PRODUCT DEVELOPMENT PHASE 2. INTRODUCTION PHASE 3. GROWTH PHASE 4. MATURITY PHASE 5. DECLINE PHASE PART 2: ANALYSIS OF PRODUCT LIFE CYCLE MODEL PART 3: PRODUCT LIFE CYCLE TECHNIQUE EXAMPLE: PRODUCT CANNIBALIZATION 1. UNFAVORABLE CANNIBALIZATION 2. OFFENSIVE CANNIBALIZATION STRATEGIES 3. DEFENSIVE CANNIBALIZATION STRATEGIES PART 4: PRODUCT LIFE CYCLE IN RESPECT TO TECHNOLOGY LIFE CYCLE PART 5: USE OF PRODUCT MANAGEMENT FOR SUCCESSFUL PRODUCT LIFE CYCLE ANNEX 1 ANNEX 2 REFERENCES 3 4 4 5 6 7 8 9 12 12 13 14 16 18 20 23 25 URENIO - Urban and Regional Innovation Research Unit http://www.urenio.org Product Life Cycle Management 3 INTRODUCTION All products and services have certain life cycles. The life cycle refers to the period from the product’s first launch into the market until its final withdrawal and it is split up in phases. During this period significant changes are made in the way that the product is behaving into the market i.e. its reflection in respect of sales to the company that introduced it into the market. Since an increase in profits is the major goal of a company that introduces a product into a market, the product’s life cycle management is very important. Some companies use strategic...
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...Engineering Aristotle University of Thessaloniki PRODUCT LIFE CYCLE MANAGEMENT IOANNIS KOMNINOS Electronic Engineer, B.Eng M.Sc.(Eng) Thessaloniki 2002 Product Life Cycle Management 2 CONTENTS INTRODUCTION PART 1: PRODUCT LIFE CYCLE MODEL DESCRIPTION 1. PRODUCT DEVELOPMENT PHASE 2. INTRODUCTION PHASE 3. GROWTH PHASE 4. MATURITY PHASE 5. DECLINE PHASE PART 2: ANALYSIS OF PRODUCT LIFE CYCLE MODEL PART 3: PRODUCT LIFE CYCLE TECHNIQUE EXAMPLE: PRODUCT CANNIBALIZATION 1. UNFAVORABLE CANNIBALIZATION 2. OFFENSIVE CANNIBALIZATION STRATEGIES 3. DEFENSIVE CANNIBALIZATION STRATEGIES PART 4: PRODUCT LIFE CYCLE IN RESPECT TO TECHNOLOGY LIFE CYCLE PART 5: USE OF PRODUCT MANAGEMENT FOR SUCCESSFUL PRODUCT LIFE CYCLE ANNEX 1 ANNEX 2 REFERENCES 3 4 4 5 6 7 8 9 12 12 13 14 16 18 20 23 25 URENIO - Urban and Regional Innovation Research Unit http://www.urenio.org Product Life Cycle Management 3 INTRODUCTION All products and services have certain life cycles. The life cycle refers to the period from the product’s first launch into the market until its final withdrawal and it is split up in phases. During this period significant changes are made in the way that the product is behaving into the market i.e. its reflection in respect of sales to the company that introduced it into the market. Since an increase in profits is the major goal of a company that introduces a product into a market, the product’s life cycle management is very important. Some companies use strategic...
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...resources for being sustainable in their business practices. For being so, they can follow two approaches such as Carroll’s four part model of CSR and stakeholder analysis. It has become a vital concern for the firms like shell to conduct CSR activities as they have to operate in an environment where they have to be economically viable as well as conforming to the legal laws, rights and obligations of the society. Not only the corporate social responsibility but also the stakeholder’s satisfaction can influence a great deal in the firm’s success. So, the stakeholder’s theory means a lot to the firms. Stakeholders can be internal as well as external. For applying those approaches, shell has to consider several analysis like cost benefit, life cycle analysis, environmental impact analysis, stakeholder matrix , segmentation analysis and so on. Finally, the company will get findings of taking one approaches as per the analysis to implement for being sustainable. * Contents Executive Summary 1 1 Introduction 3 2 For effective management of sustainability, these two approaches can be considered by the Shell Group as prescribed. The approaches are 4 2.1 Carroll’s four part model of CSR and Sustainability 4 2.1.1 Economic responsibilities 5 2.1.2 Legal responsibilities 5 2.1.3 Ethical responsibilities 5 2.1.4 Philanthropic responsibilitites 5 2.1.5 Criticism 6 2.2 Stakeholder theory 6 2.2.2 Criticism 8 3 Analysis for the application of chosen approaches...
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