Premium Essay

Case Study Module 05

In:

Submitted By dilish
Words 1708
Pages 7
Executive Summary
Case Study of Care-Link

The focused case study in brief, is about a leading “Pharmaceutical Company” (Care-Link) operated for the past 10 years in Sri Lanka. Care-link Imports & distributes Pharmaceuticals & healthcare related products all over the country having branches in the main cities and fully operated from the head office in Colombo. The Employee strength of Care-link is approximately 300 including Managers, Executives and Workers.
The problem raised In January 2009, with the appointment of the new CEO Mr. Dylan Perera (DP), as he was concerned about the high costs involved in the Training & development (T&D) department. The CEO was not satisfied nor convinced with the output of the company’s high budget T&D programs, even after several justifications made by the T&D Manager also the Product trainer, Mr. Ravi Fernando (RF) of Care-Link. It was an alarming situation that the Staff is not up to the marked performance.
The CEO believes there are issues related T&D and anticipates RF to provide effective T&D Plans for budget approvals.
As the HR consultant for Care-Link, I have analyzed key issues related to T&D initiatives & evaluation also about the consequences of NON T&D issues. The Scope is discussed in detail and elaborated in the paper with limitations & assumptions.
The case Concludes with recommendations and suggestions made to the T&D Manager Mr. Ravi Fernando & the senior management on HR initiatives to make the training Function more meaningful & effective to the organization.

Limitations & Assumptions (A&L)
1. Limitation on Ravi Fernando’s experience. (Trainer Experience? Pharmaceutical specialist?)

2. Report assumes the T&D manager Mr. Ravi Fernando is new to Care-Link and lacking experience as a “Trainer” & need further knowledge, skill development as a Trainer. (Assuming RF’s service is not more than two years

Similar Documents

Free Essay

Geography

...CARIBBEAN EXAMINATIONS COUNCIL Caribbean Certificate of Secondary Level Competence® SOCIAL STUDIES SYLLABUS Effective for examinations from May–June 2014 CXC CCSLC/SS/05/12 Published in Jamaica, 2012 by Ian Randle Publishers 11 Cunningham Avenue P O Box 686 Kingston 6 www.ianrandlepublishers.com © 2012, Caribbean Examinations Council ISBN ---------------------------------------- (pbk) All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means electronic, photocopying, recording or otherwise without prior permission of the author or publisher. Cover and book design by Ian Randle Publishers Correspondence related to the syllabus should be addressed to: The Pro-Registrar Caribbean Examinations Council Caenwood Centre 37 Arnold Road, Kingston 5, Jamaica Telephone Number: +1 (876) 630-5200 Facsimile Number: +1 (876) 967-4972 E-mail Address: cxcwzo@cxc.org Website: www.cxc.org Copyright © 2012 by Caribbean Examinations Council The Garrison, St Michael BB14038, Barbados CXC CCSLC/SS/05/12 This document CXC CCSLC/SS/05/12 replaces CXC CCSLC/SS/05/2006 issued in 2006. Please note that the syllabus has been revised and amendments are indicated by italics. First issued 2006 Revised 2012 Please check the website www.cxc.org for updates on CXC’s syllabuses. CXC CCSLC/SS/05/12 Contents INTRODUCTION .............................................................

Words: 14343 - Pages: 58

Premium Essay

Tqm & Six Sigma

...FT 2011 EMM502 M.S RAMAIAH SCHOOL OF ADVANCED STUDIES POSTGRADUATE ENGINEERING AND MANAGEMENT PROGRAMME [PEMP] Department: Mechanical and Manufacturing Engineering Course: Engineering and Manufacturing Management Module Code: EMM502 Module Title: Quality Management and Six Sigma Module Leader: Prof.B.S.Ajit Kumar Assignment INSTRUCTIONS TO CANDIDATES: 1. The assignment comprises of three parts. Part A, Debate/Discussion on critical issues in TQM implementation = 30 Marks, Part B, Imperatives of Quality Leader& Cost of Quality = 40 Marks, Part C, Learning from Industry visit regarding TQM implementation = 20 Marks, Abstract, Learning outcome and Formatting = 10 Marks 2. The Assignment has to be submitted in neatly word processed format as per MSRSAS – PEMP’s Assignment template 3. Maximum length of the report should not exceed 35 pages of A4 Sheets 4. Last date for submission of the assignment is 04 /08/2012 (Late submission of the assignments will be penalized as per school norms) 5. All the units of measurement wherever applicable should be SI Units only 6. The Assignment is to be submitted as an individual work 7. The assignment will be evaluated as per submission and you may be asked to demonstrate the problem asked on software tools 8. Weightage is based on comprehension of the question, your style of presentation, originality, logical thinking and justification of the relevance of the question in an industrial scenario. 9. You can discuss the assignment in a...

Words: 1416 - Pages: 6

Premium Essay

It and Its Scope

...Accreditation is the principal means of quality assurance in higher education. The major emphasis of accreditation process is to measure the outcomes of the program that is being accredited. In line with this Faculty of Technology of University of Mumbai has taken a lead in incorporating philosophy of outcome based education in the process of curriculum development. Faculty of Technology, University of Mumbai, in one of its meeting unanimously resolved that, each Board of Studies shall prepare some Program Educational Objectives (PEO‟s) and give freedom to affiliated Institutes to add few (PEO‟s) and course objectives and course outcomes to be clearly defined for each course, so that all faculty members in affiliated institutes understand the depth and approach of course to be taught, which will enhance learner‟s learning process. It was also resolved that, maximum senior faculty from colleges and experts from industry to be involved while revising the curriculum. I am happy to state that, each Board of studies has adhered to the resolutions passed by Faculty of Technology, and developed curriculum accordingly. In addition to outcome based education, semester based credit and grading system is also introduced to ensure quality of engineering education. Semester based Credit and Grading system enables a much-required shift in focus from teacher-centric to learner-centric...

Words: 10444 - Pages: 42

Premium Essay

Zdckakcj; Zc

...[pic] 4-Year B.A. (Hons) in Hotel Management Business Ethics HM 04/28 Module Handbook 2011-2012 Module Leader: Rakesh Katyayani Email: rakesh.katyayani@tajhotels.com rakesh.katyayani @ihma.ac.in HM 04 / 28 Business Ethics Introduction: This module examines the values and value conflicts inherent in the modern practices of the business world, investigates the major philosophical issues that challenge the conduct of ethics as a rational enterprise, exposes students to major traditions in philosophical normative ethics and applies those traditions to specific value conflicts in the business world. A critical thinking component is included in the course. Specific problems relating to topics such as corporate responsibility, employee rights, and the nature of the free enterprise system, environmental concern and ethical business practices. In deciding how to act, managers reveal their inner values, test their commitment to those values, and ultimately shape their characters. In general, Ethics is both an academic “subject” and a thoughtful way of doing things.  Theoretical Ethics is that branch of Philosophy concerned with determining what is right (with regard to principles and actions) and what is good (what ends or ideals are worth pursuing and what values are worth holding).  Practical Ethics is the art or techne (know-how) of figuring out how to make things better rather than worse with regard to concrete or actual situations.  Business Ethics is a type...

Words: 3480 - Pages: 14

Premium Essay

Buy a Puppy

...ISSUES IN ACCOUNTING EDUCATION Vol. 24, No. 2 May 2009 pp. 237–252 If You Need Love, Get a Puppy: A Case Study on Professional Skepticism and Auditor Independence Robert L. Braun and H. Lynn Stallworth ABSTRACT: The purpose of this teaching case is to expand students’ understanding of the concepts of professional skepticism and independence. The case is based on an actual incident and illustrates the exercise of professional skepticism by a staff auditor who finds himself in the uncomfortable situation of accusing a friend of fraud. The case demonstrates the difficult personal and professional choices that auditors must sometimes make. In analyzing the case, students consider auditor independence rules, as well as the concepts of independence in appearance and independence in mental attitude. Students are asked to identify the types of audit evidence and internal controls needed to detect and prevent the fraud, and to consider the appropriate audit response to an adverse situation. Keywords: auditing; professional skepticism; fraud; independence; internal controls; misappropriation of assets. THE CASE ife is good, thought Will Stallard as he got into his truck that October morning. He could have been thinking of any one of a number of things—his wife of seven years, his beautiful baby girl, or his job as a staff auditor at Dykstra, Banister, and Huston (DB&H), a CPA firm with offices in Montgomery and Mobile, Alabama. Or, maybe it was the slight chill...

Words: 7070 - Pages: 29

Premium Essay

If You Need Love, Get a Puppy

...ISSUES IN ACCOUNTING EDUCATION Vol. 24, No. 2 May 2009 pp. 237–252 If You Need Love, Get a Puppy: A Case Study on Professional Skepticism and Auditor Independence Robert L. Braun and H. Lynn Stallworth ABSTRACT: The purpose of this teaching case is to expand students’ understanding of the concepts of professional skepticism and independence. The case is based on an actual incident and illustrates the exercise of professional skepticism by a staff auditor who finds himself in the uncomfortable situation of accusing a friend of fraud. The case demonstrates the difficult personal and professional choices that auditors must sometimes make. In analyzing the case, students consider auditor independence rules, as well as the concepts of independence in appearance and independence in mental attitude. Students are asked to identify the types of audit evidence and internal controls needed to detect and prevent the fraud, and to consider the appropriate audit response to an adverse situation. Keywords: auditing; professional skepticism; fraud; independence; internal controls; misappropriation of assets. L THE CASE ife is good, thought Will Stallard as he got into his truck that October morning. He could have been thinking of any one of a number of things—his wife of seven years, his beautiful baby girl, or his job as a staff auditor at Dykstra, Banister, and Huston (DB&H), a CPA firm with offices in Montgomery and Mobile, Alabama. Or, maybe it was the slight chill in the air and the...

Words: 7050 - Pages: 29

Premium Essay

Gsl Mc

...Solutions KNOWLEDGE CHECKS: MULTIPLE CHOICE AND EXTENDED RESPONSE QUESTIONS AND SOLUTIONS | i Contents Questions 1 Module 1 Question 1.1 Question 1.2 Question 1.3 Question 1.4 Question 1.5 Question 1.6 Question 1.7 Question 1.8 Question 1.9 Question 1.10 Module 2 Question 2.1 Question 2.2 Question 2.3 Question 2.4 Question 2.5 Question 2.6 Question 2.7 Question 2.8 Question 2.9 Question 2.10 Module 3 Question 3.1 Question 3.2 Question 3.3 Question 3.4 Question 3.5 Question 3.6 Question 3.7 Question 3.8 Question 3.9 Question 3.10 Module 4 Question 4.1 Question 4.2 Question 4.3 Question 4.4 Question 4.5 Question 4.6 Question 4.7 Question 4.8 Question 4.9 Question 4.10 R:\Workgroups\CPA-Production\CPA MCQs and ERs\1st Semester 2016\GSL\GSL-Knowledge-check-MCQ_16a.docx 1 1 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 5 5 5 6 6 6 6 6 7 7 7 7 8 8 8 8 8 9 9 9 10 10 10 10 11 11 DTP: Mira 1st set 15b 05-02-16 ii | GLOBAL STRATEGY AND LEADERSHIP Module 5 Question 5.1 Question 5.2 Question 5.3 Question 5.4 Question 5.5 Question 5.6 Question 5.7 Question 5.8 Question 5.9 Question 5.10 Module 6 Question 6.1 Question 6.2 Question 6.3 Question 6.4 Question 6.5 Question 6.6 Question 6.7 Question 6.8 Question 6.9 Question 6.10 Module 7 Question 7.1 Question 7.2 Question 7.3 Question 7.4 Question 7.5 Question 7.6 Question 7.7 Question 7.8 Question 7.9 ...

Words: 25487 - Pages: 102

Premium Essay

Houzit

...GLOBAL BUSINESS MANAGEMENT (MGT380) DEGREE IN BUSINESS STUDY (BBA) MODULE HANDBOOK Instructor: IMRAN KHAN Office Timing: 0930-1730 Faculty of Business Administration Department of Management Sciences CONTENTS S.No | Topic | Page No. | 1. | Module Handbook | 1 | 2. | Contents | 2 | 3. | Introduction | 3 | 4. | Contacting the Module Instructor | 3 | 5. | Aim for this Course | 3 | 6. | Prerequisites | 4 | 7. | Teaching and Learning Strategies | 4 | 8. | Learning outcomes | 5 | 9. | My teaching Philosophy | 5 | 10 | Assessment Scheme | 5 | 11. | Reading Materials | 6 | 12. | Course Requirements and Expectations | 6 | 13. | Assessed Coursework | 7 | 14. | Academic Dishonesty | 7 | 15. | Plagiarism and Cheating | 7 | 16. | Course Outline | 8 | 17. | Detailed Course Outline | 9 | INTRODUCTION__________________________________________________ Today the world is becoming a global village. No country has such great economy that can survive by its own. The 21st century is the era of interdependence, globalization, and outsourcing. The International environment is more complicated than domestic and more challenging. Transnational problems whether environmental, cultural, economic and political, needs better understanding to compete in international world. This course, International Business (IB MGT 480) provides a foundation to understand different strategies required in international business whether at small scale or large scale....

Words: 2534 - Pages: 11

Premium Essay

Ob 401 2011 Session 1 Introduction to Ob

...|[pic] |Detailed module outline | | |OB 401 E | | |Organisational Behaviour | DEPARTMENT : MANAGEMENT AND ORGANISATION PROGRAMMES: Advanced Undergraduate Transfer Credit, PGE2 INSTRUCTORS : Don MINDAY, coordinator Slava DMITRIEV Jean-Bertrand LEFEBVRE Sophie HENNEKAM -TREGUIER Inju YANG-McCOURT FORMAT : 3 hours weekly: 1 ½ hr. of lecture, 1 ½ hr. tutorial 2 tutorial groups will follow a weekend seminar format CREDITS : 5 ECTS credits PRE-REQUISITE MODULES: None LEARNING OBJECTIVES : This module is designed to prepare students for their future role as business managers by giving them a conceptual framework which should help them to more effectively understand, predict, and influence behaviour in organisations. It is complementary to the 1st year module "Management relationnel" and the 2nd year module "Cross-Cultural Management" LEARNING OUTCOMES : At the end of this module, each student will be able to: ...

Words: 2975 - Pages: 12

Free Essay

Market

... Student Registration Number:S15000405 | Student email address :AHMED_06081981@OUTLOOK.COM | Programme : Business | Year/Level : 4 | Academic Year : 2015/2016 | Semester : 2 | Module title : Marketing Essentials | Assignment no. : 1 | Module code: BUS434 | | Percentage Weighting of this assignment for the module: 40% | Issue date : w/c 18/01/2015 | Return date : 21st March 2016 | Lecturer : Claire Blanchard Date of submission 29th February 2016 | Second marker : Tracy Powell | Notes for students : 1. Staple a hard copy of assignment in the top left corner and submit to the Undergraduate Office. 2. Electronic copy of assignment should be submitted through the Turnitin software. 3. 5% of marks are awarded for satisfactory use of language and/or good presentation. 4. 5% of marks are awarded for satisfactory referencing and/or presentation of a bibliography where either is required. Note that all referenced work should be obtained from credible sources using Harvard referencing 5. Students should ensure that they comply with Glyndwr University’s plagiarism policy. | Learning Outcomes Tested in this Assignment: At the end of this module, students will be able to: 1. Understand the role and function of marketing. (KS5, KS9) 2. Understand what influences customer behavior. (KS5, KS9) 3. Identify environmental factors and trends...

Words: 1563 - Pages: 7

Premium Essay

Paula's Choice Package

...MA Design Management 2013-14 Design Strategy Module DES7001 by : Panita Rerkpitivit Student ID : 13178616 tutor : Caroline Norman date : 9 January 2014 1,184 words Content Content Introduction Paula’s Choice : The Former Packaging Paula’s Choice : The Problem Paula’s Choice : The New Design Summary References Bibliography Appendices A Appendices B Page A 1 2 3 4 7 8 9 13 14 Figure Content Page Fig 01 : The old package Fig 02 : The collections that divied by colour. Fig 03 : The reuasble pump Fig 04 : Sample of customer’s feedback Fig 05 : The New design Fig 06 : The Comparison between old and new design Fig 07 : Sample of others collections Fig 08 : The new three sections. Fig 09 : The message from Paula Begoun 2 2 3 3 4 4 5 6 6 Paula’s Choice A Introduction This case study examines the Paula’s Choice’s skin-care packaging. Paula’s Choice is the skin care and cosmetics brand which is established by the beauty expert: “Paula Begoun”. She is the author of 20 best-seller books on skin care, cosmetics and hair care such as “Don’t go to the cosmetics counter without me” and “The original beauty bible”. Moreover, she has reputation as “The cosmetics cop” who analyses thousand skin care and cosmetics products formulations through her book and other press. She educated women to realise whether products are worth for buying and proper to their skin types or skin problems. In 1995, Paula decided to make her own brand and named “Paula’s Choice”. The brand has four...

Words: 1829 - Pages: 8

Premium Essay

Article

...letter 101/0/2015 Research Methodology in Gender Studies HMGEN80 Year Module Institute for Gender Studies IMPORTANT INFORMATION: This tutorial letter contains important information about your module. CONTENTS Page 1 INTRODUCTION 3 2 PURPOSE OF AND OUTCOMES FOR THE MODULE 4 2.1 Purpose 4 2.2 Outcomes 4 3 LECTURER(S) AND CONTACT DETAILS 5 3.1 Lecturer(s) 5 3.2 Department 5 3.3 University 6 4 MODULE-RELATED RESOURCES 6 4.1 Prescribed books 6 4.2 Recommended books 6 4.3 Electronic Reserves (e-Reserves) 6 5 STUDENT SUPPORT SERVICES FOR THE MODULE 7 6 MODULE-SPECIFIC STUDY PLAN 7 7 MODULE PRACTICAL WORK AND WORK-INTEGRATED LEARNING 7 8 ASSESSMENT 8 8.1 Assessment plan 8 8.2 General assignment numbers 9 8.2.1 Unique assignment numbers 9 8.2.2 Due dates for assignments 10 8.3 Submission of assignments 10 8.4 Assignments 11 9 OTHER ASSESSMENT METHODS 17 10 EXAMINATION 17 11 FREQUENTLY ASKED QUESTIONS 17 2 HMGEN80/101 1 INTRODUCTION Dear Student Our mode of delivery Please note that Honours modules at Unisa are taught through a BLENDED mode of delivery. This means that part of our teaching occurs via the medium of print (this Tutorial Letter, which has been printed), and part of it occurs ONLINE. Your study material for GEN4801, GEN4802, GEN4803, HMGEN80 (this module) and HMGEN81 will NOT be printed. It will be uploaded...

Words: 4852 - Pages: 20

Free Essay

Eia Tools

...TECHNIQUES GREEN RECOVERY AND RECONSTRUCTION: TRAINING TOOLKIT FOR HUMANITARIAN AID The Green Recovery and Reconstruction Toolkit (GRRT) is dedicated to the resilient spirit of people around the world who are recovering from disasters. We hope that the GRRT has successfully drawn upon your experiences in order to ensure a safe and sustainable future for us all. GREEN GUIDE TO 3 ENVIRONMENTAL IMPACT ASSESSMENT TOOLS AND TECHNIQUES Jonathan Randall, World Wildlife Fund Emma Jowett, Consultant A NOTE TO USERS: The Green Recovery and Reconstruction Toolkit (GRRT) is a training program designed to increase awareness and knowledge of environmentally sustainable disaster recovery and reconstruction approaches. Each GRRT module package consists of (1) training materials for a workshop, (2) a trainer’s guide, (3) slides, and (4) a technical content paper that provides background information for the training. This is the technical content paper that accompanies the one-day training session on environmental impact assessment tools and techniques. Cover photo © Brent Stirton/Getty Images/WWF © 2010 World Wildlife Fund, Inc. and 2010 American National Red Cross. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. To view a copy of this license, visit http://creativecommons. org/licenses/by-nc-nd/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA. ...

Words: 21593 - Pages: 87

Premium Essay

Little

...conceptual foundations and acquiring psychological skills through classroom teaching/learning consisting of reflective as well as creative engagement in exercises, projects and hands on experiences. The teaching-learning of the programme would be organized through lectures, group discussions, experiential exercises, group projects, presentations, workshops and seminars. Students would be encouraged to connect to real life issues and participate in the programs and practices in the different social context. To this end practicum is incorporated as an important component in most of the papers with hands on training in the use of various research methods such as: laboratory experiments, field experiments, observation, testing, survey, interview, case study. The programme has three components i.e. Discipline 1(DC1), Discipline 2 (DC2) and Application courses (AC). While in DC 1 practicum is a key component, AC follows a modular pattern where hands on training will be provided for developing psychological skills and their applications. Every semester, teaching will be spread over 16 weeks, including 2 weeks for review. Teaching of DC 1 and...

Words: 8279 - Pages: 34

Premium Essay

Inventory Management System

...CHAPTER I PROBLEM AND ITS BACKGROUND Introduction Nowadays new technologies have brought a lot advantage to us, especially to those who involve in business. One of those technologies is using a computerized system in their business, but not all business is using computerized system, some of them are using manual in their transaction. Classical inventory theory usually assumes that the inventory on record is accurate and thus reflects the actual inventory level. However, in practice the inventory on record is not always accurate. The exact inventory level is not known to managers, and can deviate from the actual inventory level. There are many possible reasons for such discrepancies between the inventory on record and the actual inventory level, including transaction errors, misplaced inventory, spoilage, defective product quality. As technology increasing and handling the business world, there are still businesses that are still attached in traditional or manual system because they are afraid to change the way of their existing system. One of those businesses is the Dory’s Restaurant that until now is using a manual in their Sales and Inventory System. Inventory system is used to track information of a particular goods or product it monitors the product left and the product that need to restock. Sales is important in the business, because it involves the money that goes in for the company, sales is the business asset and the customer business deals. Dory’s...

Words: 18918 - Pages: 76