...The Needs Assessment of Training and Development in Africa In most of Africa, training is incorrectly used as a solution to performance problems and trainees are sent to training programs without basic or require skills and may sometime have not the confidence to learn. Before training issues are considered, a careful needs assessment analysis is required to develop a systematic understanding of where training is needed, what needs to be taught or trained, and who will be trained. Unless such a needs assessment has been adequately performed it may be difficult to rationally justify providing training and training programs may have the wrong content, objectives, or methods. The needs assessment of training and development in Africa are different from one region to the other. Accurate needs assessment can help develop a program or course based on the real needs of the people that it is serving. As time is often limited in training programs, courses which takes learners’ needs into account can ensure that what is most useful for learners is covered. The needs assessment prior to training and development is paramount in places like Africa since elements such as deficiencies or gap in employees skills and knowledge, mistakes made on the job, feeling incompetent, and even measuring the success of a job are all needs assessment. Apprenticeship and mentoring are common methods of training in Africa. Most individuals are trained on the job through mentoring. Needs assessment therefore...
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...Feb 10 Feb 10 Case 1 Spanning The Globe Case 1 Spanning The Globe 08 Fall 08 Fall The introduction of case Tex-Mark, a company was started in the late 1970’s, is a manufacturer of printer and optical scanner in the United States and across the globe. Tex Mark inherited a production facility in San Antonio. And also had international facility in three countries: Mexico, Scotland and India. Then moved product development, sales and distribution to other countries. Such as Australia, Brazil France, India Israel and Hong Kong. The company takes employees: expatriates, and places them within those countries to run their engineering operations abroad. Tex Mark also has developed a training program for these expatriate, like pre-departure activities, in-country training and development and repatriation. However, this program has not give the Tex-Mark the value of expectation Eric Christopher, Associate Director for Globe HR development at Tex-Mark. He had graduated from Churchill high school and Baylor University in Waco, Texas with a major in History and Spanish. He had spent his time to backpack around Europe and South America then had four years experiences worked in Southwest Airlines. Eric has much experience with languages, as he is proficient in Spanish, French, Italian, German and a little bit of Cantonese as well. Fred Bank, a Dell engineer that had stayed on with Tex-Mark after the spin-off in 1978. He had three assignments:...
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...ase Study: Spanning the Globe Problem Identification: Tex-Mark, a company that was started in the late 1970’s, is a manufacturer of printer and optical scanner in the United States and across the globe. Tex Mark has expanded their operations to be split between their HQ office in San Antonio, TX and moved product development, sales and distribution to other parts of the globe. It has operations in countries such as Australia, Brazil France, India Israel and Hong Kong. The company takes employees: expatriates, and places them within those countries to run their engineering operations abroad. Tex Mark has developed a training program for these expatriates before their decent into international territory to ensure that they are comfortable managing human resources and implementing various programs, cross culturally, this program has failed (Allen D Engle Sr, 2004). As a spin off from Dell Computer Company, Tex Mark wasn’t the only one having an issue that day; Eric Christopher was not having the best morning either. Sitting in traffic contemplating the day’s tasks along with trying to resolve the issue of. In the beginning of the case study, Eric is stuck in traffic and because of this his whole day is thrown off track. Rescheduling meetings and pushing back conference calls was the first feat in Eric’s day. Along with the present day of stress, to accompany his outstanding career thus far, Eric has taken on the burden of school as well. Trying to further his education...
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...Czech Republic IN CLASS GROUP CASE STUDY ANALYSIS ASSIGNMENT – MGMT 6032 – Worth 20% Section 1 – 25 October due at the end of class Section 2 – 26 October due at the end of class IN GROUPS OF A MAXIMUM OF FOUR PEOPLE Please read Case 1 – “Spanning the Globe” in your textbook on pages 418 to 421 Analyze the case as follows, referring to the Case Analysis Rubric. Step 1: Situation Summary This step should provide a brief summary of the case and its key features. It should be ½ to ¾ of a page long. Step 2: Problem Identification The second step in your written analysis is to explicitly identify the major problem(s) in the case in one or two clear and precise sentences. One way to identify a problem is to compare some desired state or objective with the actual situation. In order to define a problem there must be some type of standard for comparison. Possible standards include the organization’s stated objectives or goals, objectives or goals of competing organizations, etc Step 3: Identify the Causes of the Problem In order to identify the root cause, the internal and external environment needs to be analyzed. It is helpful to ask yourself some or all of the following questions - Why did the problem occur? When did it begin? Where does it occur? Where doesn’t it occur? What has the organization failed to do? What else is happening as a result of the problem? The idea here is to probe beyond the symptoms to uncover the root cause(s) of the problem...
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...Introduction Spanning the Globe Text-Mark is a multinational company engaged in manufacturing of printer and optical scanner . It is based in San Antonio , however , its operates in various countries in Brazil , India , France , Australia , Hongkong and Israel . Employees , specifically , engineers are expatriated to head operations abroad . To prepare and support the employees for these assignments , the Global HR Development devised a training program . Unfortunately , the training program appeared to be informal and ineffective in addressing the implications of managing human resources internationally such as cross-national differences in terms of culture and institutionalism . Undeniably , this problem exists in the organization as stated in the case of Fred Banks , an engineer who was assigned in Mexico and India consecutively . He and his team had encountered employee-relationship problems brought about by cultural differences . Government licenses and accreditations for the company were delayed because of this thereby resulting to longer expatriate assignments and higher costs . Cultural clashes cause employee-to-employee and employer-to employee relationship problems which result to decline in efficiency and productivity . Moreover , Juanita Roberto , the Vice President for Human Resources Department , is proposing a cut in the training programs expense and shorter expatriate assignments . A cost-cutting scheme is being pushed...
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...Spanning the Globe Case background Eric Christopher ia an Associate Director for Global HR Development at Tex- Mark.he had ended up at Tex- Mark, a computer input- output manufacturer and supplier, through an indirect career route. Eric had graduated from Churchill High School and Baylor University in Waco, Texas, with a major in History and a minor in Spanish. His maternal grandmother lived in Tennesse, but was born and grew up in Edinburgh, Scotland, and Eric had spent several summers while in high school and at University backpacking around Europe. His facility for languages was impressive and he had an excellent working use of Spanish, French, Italian, and German. He could converse in Cantonese, as the result of working I a noodle restaurant during university, and had started a tutorial course in Mandarin last fall. Problem Identification: Tex-Mark, a company that was started in the late 1970’s, is a manufacturer of printer and optical scanner in the United States and across the globe. Tex Mark has expanded their operations to be split between their HQ office in San Antonio, TX and moved product development, sales and distribution to other parts of the globe. It has operations in countries such as Australia, Brazil France, India Israel and Hong Kong. The company takes employees: expatriates, and places them within those countries to run their engineering operations abroad. Tex Mark has developed a training program for these expatriates before their decent into international...
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...IN CLASS GROUP CASE STUDY ANALYSIS ASSIGNMENT – MGMT 6032 – Worth 20% Section 1 – 25 October due at the end of class Section 2 – 26 October due at the end of class IN GROUPS OF A MAXIMUM OF FOUR PEOPLE Please read Case 1 – “Spanning the Globe” in your textbook on pages 418 to 421 Analyze the case as follows, referring to the Case Analysis Rubric. Step 1: Situation Summary This step should provide a brief summary of the case and its key features. It should be ½ to ¾ of a page long. Step 2: Problem Identification The second step in your written analysis is to explicitly identify the major problem(s) in the case in one or two clear and precise sentences. One way to identify a problem is to compare some desired state or objective with the actual situation. In order to define a problem there must be some type of standard for comparison. Possible standards include the organization’s stated objectives or goals, objectives or goals of competing organizations, etc Step 3: Identify the Causes of the Problem In order to identify the root cause, the internal and external environment needs to be analyzed. It is helpful to ask yourself some or all of the following questions - Why did the problem occur? When did it begin? Where does it occur? Where doesn’t it occur? What has the organization failed to do? What else is happening as a result of the problem? The idea here is to probe beyond the symptoms to uncover the root cause(s) of the problem. Step 4: Alternative...
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...Attendance at elective ‘survival level’ language classes. These courses last from eight to twelve weeks, with three course meetings a week. Tex-Mark will pay for spouses/partners as well. In-country training and development Upon arrival, Tex-Mark staff in the local operation will assist the accompanying spouse/partner with job search activities. They will assist with finding children acceptable schooling situations. Where possible, Tex-Mark staff will endeavour to provide a social support network. Repatriation Upon return all expatriates are required to go through a debriefing and career counselling session with HR staff. This should be held within two months of the person’s re-entry to the home location. v IHRM Case 1 – Spanning the Globe 3 Case 1 Activity In the role of Eric 1. Summarize your thoughts on the problems at hand, alternative solutions and your strategy on how to proceed at the forthcoming meeting. 2. How will your proposal solve the problems you have defined? 3. How can you defend your solution from budgetary concerns? In what way is your approach both a solution to the...
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...UPS Case Study Considerations of Macro Environment Market Demographics: The target market is everyone in the world who needs to ship an item. Christmas time is a particularly busy time for shipping items across the world, whereas people need a company like UPS to do the delivering for them. Economic: Gasoline prices, along with rising energy prices are the major concern. Jet fuel prices are at $2.80/gallon! However, many people would rather have items shipped rather than spend money on gas to go and buy the item. Legal: International express services can be delayed by government policies and restrictions that can include anticompetitive practices of government-owned or authorized monopolies, licensing requirements, customs procedures, restrictions on access to aviation markets, restrictions on access to ground transportation systems, and restrictions on foreign investment. Socio-Culture: The economy is really bad right now, so many people don’t have extra money to make a lot of online purchases and businesses are not selling as much, therefore not needing to ship as much. Global: Worldwide packaging shipping volume is increasing as a result of global exchange, e-commerce, and changes in supply-chain management. Technological: The internet has expanded the reach of direct marketing. Industry Analysis: Dominate Characteristics: With globalization, shipping is now a major priority for businesses and many individuals, especially those that...
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...attribute to its classification as a multinational. In part thanks to Levitt (1983), the term ‘global’ became mainstream in the 1980s, as firms were encouraged to ‘go global’ by both media and academics. However, in 1985, Hamel and Prahalad noted that the perspective on global competition and globalization of markets was incomplete and misleading. Hamel and Prahalad (1985) found that neither executives nor analysts fully understood what global competition entailed, and they subsequently developed a global competitive framework.4 Recent debate centers on an interesting and somewhat surprising finding first presented by Rugman and Verbeke (2004). They found that even among the largest Fortune Global 500 MNEs, few are truly ‘global’. In their study, Rugman and Verbeke found only nine MNEs to be ‘global’ and only 25 to be ‘bi-regional’.5 The majority of the...
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...Historical Analysis Paper: Internet Addiction- A Rising Issue The number of Internet users has intensely went up over the years due to the growing accessibility of the Internet. In 2009 the amount of time Americans spent online increased by over a hundred percent from 2004. China, Japan, the United States, Brazil and India are currently the countries containing the largest populations of Internet users world-wide. The countries most plagued with Internet Addiction Disorder include mainly the countries within the continent of Asia such as China and South Korea as well as Northern America, United States (Conrad). Internet addiction has become a serious problem that is progressively modifying the brain structure and function for persons addicted. Like other forms of addiction, the Internet addiction results from the excessive usage of the computer and other internet enabled technological devices which causes increased dependency. Psychological issues and Mental disorders generally tend to lead individuals towards various forms of addictions and exacerbates their illness; this can happen in the reverse chronological order as well. College students are more likely to be disposed towards Internet Addiction because of their developing minds at that stage and the increasing role the Internet plays in the academic world. Scientists are currently researching for more and more efficient treatments for this Internet Addiction Disorder or IAD, but hey must initially be able to correct...
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...employees. Marriott International boasts of 4087 properties spanning over 80 countries, with 697,000 rooms and another 197,000 in the making. The hotels or lodgings are either self operated or franchises. Throughout the 88 years of its operation, Marriott International has built a reputation of immeasurable quality, service excellence, integrity and being pioneers in innovation. 1.2 Objectives of the Study The objective is to study the organizations structure, internal and external environment, carry out an analysis of the strengths and weaknesses, discovering new opportunities and finding out the threats faced by Marriott International. Furthermore, we would also be assessing whether the organizational structure implemented by the company is apt for today’s volatile, unpredictable and fast moving environment. 1.3 Scope of the study In this report we intend to focus majorly on the organizational structure and the assessment of the internal and external environment. This report would not cover the competitor analsysis in depth and would be limited to the study on Marriott International as a whole. Moreover, we have not taken into account the different styles of operations carried out by the franchises at different parts of the world. Minor variations are seen in the working of the company at different geographical locations to suit the needs of those particular regions. 1.4 Limitation of the study The data collected from the secondary sources for...
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...retail customers, ranks among the Top 10 Asian Telecom companies by number of customers. Reliance Communications’ corporate clientele includes 1850 Indian and multinational corporations, and over 200 global carriers. Reliance Communications Case Study February 2008 Background Reliance Communications is the second largest telecommunications company in India. The company is the telecommunications arm of Reliance Group, which is the largest private sector company in India. In 2007, the company’s subscriber base exceeded 40 million and was growing at an annual growth rate of 50% per year. The company was quickly adding features and services to its traditional wired-line, pre-paid mobile, and post-paid mobile offerings to meet customer demand and increase market share in a highly competitive business environment. Business Challenge The increase in demand for Reliance’s services was producing explosive growth in the systems and infrastructure required to operate the business. The need to provide accurate, timely analytics to all parts of the business was becoming more acute. One area of the company that required rapid delivery of relevant analysis was Reliance’s Law Enforcement Department. As is the case in many countries around the globe, India’s government requires telecommunications companies to produce detailed phone records upon request for specific subscribers to improve national security and reduce crime....
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...Case study: Amazon Web Services SPANNING THE GLOBE When serving multinational customers calls for world class solutions • When Bellville Rodair needed support for its global workforce without high capital costs, it turned to the cloud • With a successful Amazon Web Services project under its belt, it is now looking forward to the next phase • Cloudreach is advising BRI™ on where other solutions based on Google Apps might take it www.cloudreach.com The Challenge Why Cloudreach? The Delivery “The AWS implementation went entirely to plan, and within budget: “We are all still smiling,” he says. “There’s no bigger compliment in IT than that.” The Result “We are now many times more agile,” claims Claus. “No longer do we need to present big plans for investment in systems. I’d say we’re looking at a 20 to 30% cut in total cost of ownership over our last environment. The cloud costs money – but it delivers better. You reduce variable costs, and you don’t have hardware to depreciate. A cloud environment rolls up your entire TCO into a single monthly figure - which makes for simplicity.” Bellville Rodair International (BRI™) “I had heard a lot of rumblings about provides freight forwarding and logistics the benefits of the cloud, so I needed to services. The company employs over 250 take a look,” says Claus. “I checked out staff in locations all over the world. Google Apps, really just so that I’d be able to disregard it as not right with a clear “We are a relatively...
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