...SECRET LANGUAGE of • HOW LEADERS INSPIRE ACTION THROUGH NARRATIVE The LEADERSHIP STEPHEN DENNING John Wiley & Sons, Inc. More Praise for The Secret Language of Leadership “Out of the morass of strategies leaders are given to transform organizations, Denning plucks a powerful one—storytelling— and shows how and why it works.” —Dorothy Leonard, William J. Abernathy Professor of Business, Emerita, Harvard Business School, and author, Deep Smarts: How to Cultivate and Transfer Enduring Business Wisdom “The Secret Language of Leadership shows why narrative intelligence is central to transformational leadership and how to harness its power.” —Carol Pearson, director, James MacGregor Burns Academy of Leadership, University of Maryland, and coauthor, The Hero and the Outlaw “The Secret Language of Leadership is not only the best analysis I have seen of how and why leaders succeed or fail, it’s highly readable, as well as downright practical. It should be mandatory reading for anyone interested in engaging a company with big ideas who understands that leaders live and die by the quality of what they say.” —Richard Stone, story analytics master, i.d.e.a.s “A primary role of leaders is to create and maintain meaning for their organizations. Denning clearly demonstrates that meaningmaking comes from stories well told.” —Thomas Davenport, President’s Distinguished Professor of I.T. and Management, Babson College, and author, The Attention Economy “Steve...
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...ORGANIZATIONAL CONTEXT Evidence-Based Consulting Practices 1 iv Organizational Behavior Case: Conceptual Model: Dream or Reality? 30 Chapter 2 Environmental Context: Globalization, Diversity, and Ethics 31 1 Learning Objectives 31 Globalization 31 Diversity in the Workplace 34 Chapter 1 Introduction to Organizational Behavior: An Evidence-Based Approach 5 Learning Objectives 5 The Challenges Facing Management 6 Undergoing a Paradigm Shift 8 A New Perspective for Management 10 Evidence-Based Management 12 Historical Background: The Hawthorne Studies Reasons for the Emergence of Diversity 35 Developing the Multicultural Organization 38 Individual Approaches to Managing Diversity 39 Organizational Approaches to Managing Diversity 41 Ethics and Ethical Behavior in Organizations 46 47 The Impact of Ethics on "Bottom-Line " Outcomes 13 The Illumination Studies: A Serendipitous Discovery 13 Subsequent Phases of the Hawthorne Studies 14 Implications of the Hawthorne Studies 15 Research Methodology to Determine Valid Evidence 16 The Overall Scientific Perspective 16 Starting with Theory 17 The Use of Research Designs 18 The Validity of Studies 19 Summary 49 Ending with Meta-Analytic Research Findings 50 Questions for Discussion and Review 52 Internet Exercise: Ethical Issues in the Workplace 52 Organizational Behavior Case: How Far-Reaching Are Globalization and Technology? 52 Organizational Behavior Case: I Want...
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...ENVIRONMENTAL AND ORGANIZATIONAL CONTEXT Evidence-Based Consulting Practices 1 iv Organizational Behavior Case: Conceptual Model: Dream or Reality? 30 Chapter 2 Environmental Context: Globalization, Diversity, and Ethics 31 1 Learning Objectives 31 Globalization 31 Diversity in the Workplace 34 Chapter 1 Introduction to Organizational Behavior: An Evidence-Based Approach 5 Learning Objectives 5 The Challenges Facing Management 6 Undergoing a Paradigm Shift 8 A New Perspective for Management 10 Evidence-Based Management 12 Historical Background: The Hawthorne Studies Reasons for the Emergence of Diversity 35 Developing the Multicultural Organization 38 Individual Approaches to Managing Diversity 39 Organizational Approaches to Managing Diversity 41 Ethics and Ethical Behavior in Organizations 46 47 The Impact of Ethics on "Bottom-Line " Outcomes 13 The Illumination Studies: A Serendipitous Discovery 13 Subsequent Phases of the Hawthorne Studies 14 Implications of the Hawthorne Studies 15 Research Methodology to Determine Valid Evidence 16 The Overall Scientific Perspective 16 Starting with Theory 17 The Use of Research Designs 18 The Validity of Studies 19 Summary 49 Ending with Meta-Analytic Research Findings 50 Questions for Discussion and Review 52 Internet Exercise: Ethical Issues in the Workplace 52 Organizational Behavior Case: How Far-Reaching Are Globalization and Technology?...
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...Questions Relating to the Ritz Carlton Case Study 1. What is the essence of what the Ritz Carlton is selling? 2. How does the Ritz Carlton create Ladies & Gentlemen in only 7 days? 3. Should McBride change the 7 day countdown? 4. How would you experiment in this kind of business? 1. What is the essence of what the Ritz Carlton is selling? To its customers, The Ritz Carlton is selling Excellence; A quality driven package of unrivalled personal service, attention to detail, anticipation of and taking care of every need, and above all, respect. To treat every customer as a Lady or a Gentleman. When Patrick Mene joined The Ritz-Carlton in 1990 as the Chief Quality Officer, his primary mission was to integrate and prioritize the values and concepts of the Malcolm Baldrige National Quality Award criteria at all the company’s hotels around the world. MBNQA is presented annually by the President of the United States to organizations that demonstrate quality and performance excellence The “Baldrige Criteria for Performance Excellence” are listed as: • Leadership • Strategic planning • Customer and market focus • Measurement, analysis, and knowledge management • Human resource focus • Process management • Business/organizational performance results The Ritz-Carlton applied for and won the award again in 1999, becoming only the second American company to earn the distinction more than once. Leadership: The management of the organisation has a considerable...
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...A head of caravan needs VISION, COMMUNICATION and COMPASSION, — basic tools for a Leader. Dr. Allama Mohammad Iqbal 100 Performing CEOs & LEADERS OF PAKISTAN 2014 Exclusive Inspiring Interviews, Success Stories and Case-Studies of Business Leaders, Presidents, CEOs, High-Profile Entrepreneurs, Women of Substance and Difference Makers Investor’s Guide Ijaz Nisar Founder & President Manager Today Magazine | CEO Club Pakistan CEO Club Pakistan Publications Copyright© 2014 Manager Today Magazine | CEO Club Pakistan All rights reserved Printed in Pakistan No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form, by any means (electronic, mechanical, photocopying, recording or otherwise), without the prior written permission of the author and Manager Today. Requests for permission should be directed to: managertoday@live.com Manager Today Publications are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programmes. For information, please contact Head Circulation Manager Today Publications Division at: 0092 300 452 1298 | 0092 423 579 2066 Published by: Supported by: Dedication This book is dedicated to our visionary leader, Quaid-e-Azam Mohammed Ali Jinnah, the founder and the father of the nation who defined Leadership: “The things...
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..._______________________________________________________ _______________________________________________________ Report Information from ProQuest May 15 2012 20:05 _______________________________________________________ Table of Contents 1. The Development Of A Code Of Ethics: An Online Classroom Approach To Making Connections Between Ethical Foundations And The Challenges Presented By Information Technology.............................................. 14 May 2012 1 ProQuest Document 1 of 1 The Development Of A Code Of Ethics: An Online Classroom Approach To Making Connections Between Ethical Foundations And The Challenges Presented By Information Technology .. Author: Brooks, Rochelle. .. Publication info: American Journal of Business Education 3. 10 (Oct 2010): 1-13. .. ProQuest document link .. Abstract: In today's organizations, ethical challenges relate to areas like fraud, right to privacy for consumers, social responsibility, and trade restrictions. For Information Technology (IT) specifically, these can translate to considerations on how technology is used to violate people's privacy, how automation leads to job reductions, or how management information and its corresponding systems are used and abused for personal gain. In the last 25 years, people have seen an overwhelming technology infusion affecting business, education, and society. Virtually all areas of the society have been transformed by the usage of technology...
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...defined as the ability or willingness to follow a leader. Leadership is an influence relationship among leaders and followers who intend real changes and outcomes that reflect their shared purposes. Effective followers can develop productive leader behavior just as effective leaders shape people into good followers. The new thinking on followership and leadership philosophy is very important In my opinion, good followers are just as important as the leader. According to Daft, “without followers, there are no leaders.” (Daft, 2010, pg. 196) People are followers more often than leaders, and effective leaders and followers share similar characteristics. An effective follower is both independent and active in the organization. To be an effective follower, one must not be alienated, conforming, passive, or pragmatic. Most people think of followers as ‘yes-men’ but this is far from the truth. A good leader would not be considered a good or effective leader if his or her followers always agreed with whatever the leader said. Roger Adair states, “A follower shares in an influence relationship among leaders and other followers with the intent to support leaders who reflect their mutual purpose.” There are five levels of rationale that followers can use when deciding to follow a leader that may begin negative and become more positive. 1. Fear of Retribution 2. Blind Hope 3. Faith in Leader 4. Intellectual Agreement 5...
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...Training and Development (Graduate Major) Dr. Katherine Lui (Research Advisor) August 2005 (MonthfYear) 42 (No. of Pages) American Psychological Association (APA) Publication Manual (Name of Style Manual Used in this Study) Communication is the process of sharing ideas, information, and messages with others in a particular time and place. Communication includes writing and talking, as well as nonverbal communication (such as facial expressions, body language, or gestures), visual communication (the use of images or pictures, such as painting, photography, video or film) and electronic communication (telephone calls, electronic mail, cable television, or satellite broadcasts). Communication is a vital part of personal life and is also important in business, education, and any other situations where people encounter each other (Encarta, 1998). The purpose of this study was to discover whether or not there was a communication gap between the supervisors and the customer service representatives and/or unit leaders within organization, XYZ. The data was collected from the customer service representatives and/or unit leaders through the use of a multiple choice single answer survey. The survey was distributed via face-to-face (drop-off-survey). Eighty seven percent of...
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...factor for improving organizational performance, failure or success of an organization highly depends on the efficiency of leadership at all levels. Scholars elaborated that leadership is the ability of influencing one's attitudes, aptitudes and beliefs, in the way that it will lead to meet organizational objectives. The main purpose of this study is to consider two domains of efficient leadership and women’s leadership style, in order to determine and elaborate the dimensions of the new concept of “Women’s Efficient Leadership”. We intend to describe the characteristics of women’s efficient leadership in state organizations in Iran by means of offering a logical pattern, in order to be able to propose a favorable pattern, leading to increased efficiency in governmental organizations of the country. Innovation of this study can be divided into two parts: one is theoretical contribution and developing the knowledge of efficient leadership as well as women’s leadership style, and the second one is scientific contribution and proposing a pattern for women’s efficient leadership in state organizations, using compound approach. The outcomes of this study show that women’s efficient leadership in state organizations consists of 7 subjects, 17 dimensions, and 85 components, which represent various characteristics in different periods of time. The thesis...
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...“I recommend this ebook to anyone interested in engagement.” Benjamin Niaulin, Public Speaker 10 ESSENTIAL PILLARS OF EMPLOYEE ENGAGEMENT Jacob Shriar Director of Customer Happiness TABLE OF CONTENTS 1 About The Author 2 Preface 3 Introduction: The Importance of Emotional Metrics 7 Pillar One: Giving and Receiving Praise 13 Pillar Two: Giving and Receiving Feedback 19 Pillar Three: What Makes Us Happy 25 Pillar Four: Employee Wellness 36 Pillar Five: You and Your Boss 42 Pillar Six: You and Your Co-Workers 48 Pillar Seven: Personal Growth 54 Pillar Eight: Company Alignment 58 Pillar Nine: Career Satisfaction 63 Pillar Ten: Ambassadorship 66 Conclusion ABOUT THE AUTHOR Jacob Shriar Director of Customer Happiness Jacob is the Director of Customer Happiness at Officevibe, and is on a mission to make the world of work better. He believes that everyone deserves to love their job, and be happy, healthy, and productive at work. He's passionate about startups and company culture, and believes you should never stop learning. 1 PREFACE Why Did I Write This Guide? I wanted to emphasize the importance of emotional metrics, and how they affect engagement. The HR department has a real opportunity to engage workers on a deeper, more emotional level. I want managers to be able to tell how happy and healthy their employees are. I want managers to be able to measure, optimize...
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...The Participative Leadership Style 14 CHAPTER III 15 FINDING AND RESULT 15 2.1 Political Activity 15 3.1.1 Armed anti-apartheid activities 16 3.1.2 Arrest and Rivonia trial 17 3.1.3 Imprisonment 19 3.1.4 Release 21 3.1.5 Negotiations 22 3.1.6 Presidency of South Africa 23 3.1.7 Lockerbie trial 26 CHAPTER IV 28 CONCLUSION 28 BIBLIOGRAPHY 32 CHAPTER I FIGURE PROFILE Nelson Rolihlahla Mandela (Xhosa pronunciation: [xoˈliːɬaɬa manˈdeːla]; born 18 July 1918) is a South African politician who served as president of South Africa from 1994 to 1999, the first ever to be elected in a fully representative democratic election. Before being elected president, Mandela was a militant anti-apartheid activist, and the leader and co-founder of Umkhonto we Sizwe, the armed wing of the African National Congress (ANC). In 1962 he was arrested and convicted of sabotage and other charges,...
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...discovery and innovative thinking. Concepts like evidence based management (McShane, 2013) and psychological contracts (Braekkan & Tunheim, 2013) are being employed in some of the world’s leading corporations. For the purpose of this paper, the synthesis of material into conceptual application will be applied to a single corporate entity. By choosing a company with global interests who continues to espouse very personal, individual based value perspectives, Apple is a good representational fit. This paper will highlight not only how Apple in some cases is using these concepts successfully in the market place, but also ways in which their former CEO failed miserably in utilization of these concepts while achieving enormous corporate success. This paper will also look to Apple’s future and how study of these theories along with others may be further developed. Multiple references from a wide array of media sources and fields of study have been researched to show the breadth of Apple’s stakeholder and business positioning strategies from the earliest days up to resources compiled as late as November 2013. As the development of information threads lead to fields like manufacturing, education, supply chains, demography, and even social-psychology; some of the sources revealed information that indicated trending not anticipated at the beginning of the process. Apple is such a global power, certain media outlets and even some academic sources have been overly salacious (Kar, 2010)...
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...responsibilities in favor ol' narrow sbareholder vaiue; chief executives have been regarded as if they alone create economic performance. Meanwhile, concern for the disadvaiKaged — simple, old-fasbioned generosity — has somebow been lost. A society devoid of selfishness is certainly difficult to imagine. But a society tbat glorifies selfishness can be hnagined only as base. Tbe intention here is to challenge such a society — not to deny human nature, but to confront a distorted view of it. In so doing, we wish to promote another characteristic no less human: engageiucut. A syndrome of selfishness has taken hold of our corporations and our societies, as well as our minds. (See "A Syndrome of Henry Mintzberg is the Cleghorn Professor of Management Studies at McGill University. Robert Simons is the Charles M....
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...that it is hard to spot lone terrorists before they strike and this is of great threat to the security of a nation. From FBI information it is evident that lone terrorism trends indicate that it is an ongoing risk both in side the United States and outside the country (Risen & Johnston, 2003) In 2003 the director of the FBI stated that there was an increased threat from persons who are affiliated or sympathetic with the Al Qaeda and they act without having any conspiracies surrounding them or external support. Scholars in the field of terrorism have in the past concentrated on the how terrorist groups work so as to explain how individuals work. The general view of terrorism is that it is a group activity which is mainly influenced by leaders training, recruitment, obedience and conformity, solidarity and moral disengagement. Due to the imbalance that exists between the focus by scholars on terrorism that is group based on one hand and apparent threat posed by lone wolf terrorist on the other hand, necessitates the empirical and conceptual analysis of lone wolf terrorism so as to establish a good understanding of this phenomenon. The extent to which existing explanations of triggers and motivations of terrorism are associated to deeds of lone terrorist is still not clear. This paper therefore seeks to explain the history of lone wolf terrorism, the triggers and motivations of lone wolf terrorisms, the existing counterterrorism measures that can be used in combating lone wolf...
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...thought. More out of amusement than optimism, I gave it a try. I slid the hanger into the window’s seal like I’d seen on crime shows, and spent a few minutes jiggling the apparatus around the inside of the frame. Suddenly, two things simultaneously clicked. One was the lock on the door. (I actually succeeded in springing it.) The other was the realization that I’d been in this type of situation before. In fact, I’d been born into this type of situation. My upbringing has numbed me to unpredictability and chaos. With a family of seven, my home was loud, messy, and spottily supervised. My siblings arguing, the dog barking, the phone ringing—all meant my house was functioning normally. My Dad, a retired Navy pilot, was away half the time. When he was home, he had a parenting style something like a drill sergeant. At the age of nine, I learned how to clear burning oil from the surface of water. My Dad considered this a critical life skill—you know, in case my aircraft carrier should ever get torpedoed. “The water’s on fire! Clear a hole!” he shouted, tossing me in the lake without warning. While I’m still unconvinced about that particular lesson’s practicality, my Dad’s overarching message is unequivocally true: much of life is unexpected, and you have to deal with the twists and turns. Living in my family, days rarely unfolded as planned. A bit...
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