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Case Study Trader Joe Keeping It Fresh

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Trader Joe's Keep Things Fresh
Leslie Taylor
Embry Riddle Aeronautical University
Organizational Behavior
MGMT 317
Dr. Dwayne Thomas
June 6, 2015

Trader Joe's Keep Things Fresh
1. How does Trader Joe’s design jobs for increased job satisfaction and higher performance?
Trader Joe’s success with their employee’s is based on hiring individuals who are “ambitious and adventurous, enjoy smiling and have a strong sense of values” (Uhl-Bien, Schermerhorn Jr., & Osborn, 2013, p. 98). Trader Joe’s employees’ exhibit job satisfaction and higher performance because they are compensated very well in their earnings, benefits and professional growth opportunities. Employees’ that are based in California stores “can earn almost 20 percent more than counterparts at supermarket giants Albertsons or Safeway” (Uhl-Bien et al., 2013, p. 98).
2. In what ways does Trader Joe’s demonstrate the importance of each responsibility in the management process: planning, organizing, leading, and controlling?
Management promotional opportunities are given solely to employees from within the company. To ensure managers are running the business from both the company expectations and the customer expectations, training programs are made available to crew members that guide in the planning and leading of future managers. It is most important that managers keep the customer focus in leading crew members for customer satisfaction.
3. Describe the methods that show Trader Joe’s knows the importance of human capital.
Human capital can be increased through education and training. Trader Joe’s is exemplifying this method through their training programs such as Trader Joe’s University. Organizational training programs of this type “foster in them the loyalty necessary to run stores according to both company and customer expectations” (Uhl-Bien et al., 2013, p. 99). Crewmembers are

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