Organizational Behavior
An Evidence-Based Approach Twelfth Edition

Fred Luthans
George Holmes Distinguished Professor of Management, University of Nebraska

Me Graw Hill
Boston Burr Ridge, IL Dubuque, IA Madison, Wl New York San Francisco St. Louis Bangkok Bogota Caracas Kuala Lumpur Lisbon London Madrid Mexico City Milan Montreal New Delhi Santiago Seoul Singapore Sydney Taipei Toronto

Contents
About the Author Preface v PART ONE
ENVIRONMENTAL AND ORGANIZATIONAL CONTEXT
Evidence-Based Consulting Practices 1

iv

Organizational Behavior Case: Conceptual Model: Dream or Reality? 30

Chapter 2 Environmental Context: Globalization, Diversity, and Ethics 31
1
Learning Objectives 31 Globalization 31 Diversity in the Workplace

34

Chapter 1 Introduction to Organizational Behavior: An Evidence-Based Approach 5
Learning Objectives 5 The Challenges Facing Management 6 Undergoing a Paradigm Shift 8 A New Perspective for Management 10 Evidence-Based Management 12 Historical Background: The Hawthorne Studies

Reasons for the Emergence of Diversity 35 Developing the Multicultural Organization 38 Individual Approaches to Managing Diversity 39 Organizational Approaches to Managing Diversity 41

Ethics and Ethical Behavior in Organizations

46
47

The Impact of Ethics on "Bottom-Line " Outcomes

13

The Illumination Studies: A Serendipitous Discovery 13 Subsequent Phases of the Hawthorne Studies 14 Implications of the Hawthorne Studies 15

Research Methodology to Determine Valid Evidence 16
The Overall Scientific Perspective 16 Starting with Theory 17 The Use of Research Designs 18 The Validity of Studies 19

Summary 49 Ending with Meta-Analytic Research Findings 50 Questions for Discussion and Review 52 Internet Exercise: Ethical Issues in the Workplace 52 Organizational Behavior Case: How Far-Reaching Are Globalization and Technology? 52 Organizational Behavior Case: I Want