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Case Telestar International

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COMMERCIAL BANK OF ETHIOPIA

CUSTOMER ACCOUNTS AND
TRANSACTION SERVICE
TECHNICAL TRAINING MANUAL

May 2014

Commercial Bank of Ethiopia

Contents
PART I ............................................................................................................................................................ 1
Chapter one .................................................................................................................................................. 1
Introduction .................................................................................................................................................. 1
1.1 Overview ............................................................................................................................................. 1
1.2 History of Banking in Ethiopia ............................................................................................................. 2
1.3 CBE’s Profile ........................................................................................................................................ 4
V I S I O N................................................................................................................................................... 4
MISSION .................................................................................................................................................... 4
List and discuss CBE’s corporate values .................................................................................................... 4
1.4 General Learning Issues ...................................................................................................................... 7
Chapter two .................................................................................................................................................. 9
Types of Customers and

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