...Personal and Professional Health Care Communication Linda Osayamwen HSC/350 November 9, 2011 Bachelors in Nursing Personal and Professional Health Care Communication Introduction Health care communication facilitates inter-dependence among healthcare members. It involves sharing ideas and thoughts with physicians, student nurses, nursing peers, patients, families and other inter-disciplinary healthcare members in a professional manner. Effective healthcare communication is important in care delivery because it enhances higher outcomes, patient safety, patient compliance to treatment, creates trust, utilization of healthcare and, satisfaction. Definition of Health Care communication Health care communication is defined as the process in which an individual is able to collect and process adequate or basic health information needed to make the right health care decisions. Communication is the process of sharing information using a set of common rules (Northouse & Northouse 1998. p.2). Relevance of effective personal health care communication with other health care professionals, clients and patients. Health care communication in intrapersonal context refers to our inner thoughts, beliefs, feelings, and, our self-talk about issues that influence our health directed behaviors (Northouse & Northouse 1998. p.4). Personal communication is vital in health care communication, starting from the first encounter with the patient throughout...
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...EFFECTIVE INTERPERSONAL INTERACTIONS Effective interpersonal interactions are not only enriching but essential. Interpersonal interactions influence everything from the happiness of your family to the closeness of your friends and the success of your job. Unfortunately, effectively communicating your needs, feelings and opinions can be difficult at times. There are a number of different types of barriers that influence one's ability to have and sustain interpersonal interactions. Understanding those barriers is the first step to overcoming them. Physical Barriers While physical barriers to effective interactions may seem obvious, their implications should not be ignored. Physical barriers to effective interpersonal interactions can include a lack of personal proximity to the person with whom you trying to communicate and technical barriers, such as a lack of communication devices. Additionally, immediate physical barriers, such as a shut door to a boss's office, may be present. The implications of physical barriers can be far-reaching, even going so far as to create emotional barriers which prevent effective interactions. Emotional Barriers Most emotional barriers to effective interpersonal interactions are motivated by fear. Lessons learned from negative childhood socialization experiences can cause excessive fear, mistrust and nervousness when attempting interpersonal communication. An example of a learned emotional barrier is an inability to trust someone with...
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...Communication in the Workplace Lindsay Street BRISBANE QLD 4010 18 February 2016 Mr Peter Jones Managing Director Global Constructions Aberdeen Street BRISBANE QLD 4001 Dear Mr Jones Attached is the report you requested on 4 February analysing the two major communication problems faced within construction engineering. The report identifies the causes of these communication problems. Recommendations are made that, if implemented within the next year, should minimise the problems. Preparing the report has been challenging and most worthwhile. I will be available if you have any queries or wish to discuss any part of the report in more detail. Yours sincerely Hardik Patel Research Assistant AN ANALYSIS OF THE COMMUNICATION PROBLEMS FACED WITHIN CONSTRUCTION ENGINEERING, AS AT FEBRUARY 2016 Prepared for: Mr Peter Jones Managing Director Global Constructions Prepared by: Hardik Patel Research Assistant Communication in the Workplace Date of Submission: 18 February 2016 Summary This report was commissioned by Mr. Peter Jones to analyse the causes of communication problems within the construction sector at Global Constructions. The report focuses on the two areas mentioned by Mr. Jones: Problem to archive real time information; and more fragmented than other industries. The report finds that the problem with the archiving the accurate and...
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...Laksamana College of Business Business Communications Assignment Student Reference No: LCB/1514 COURSE: KCB DIPLOMA / SUBMISSION DATE: 29.04.14 The key factors that are involved in Effective Communication in a Business Introduction Communication is the act of imparting, receiving or exchanging information or ideas by written, verbal/ oral and non-verbal/ visual means, so that the information shared can be understood by the recipient. The communication cycle: Written communication involves anything that has to do with written words. Some examples are letters, memorandums, notes, lists, reports, sticky notes, and/or e-mail. Advantages: It serves as a permanent record, it has a formal style, it is easier to plan out, various and complex information may be included in, and it is much more convenient to send to a large number of recipients. Disadvantages: Feedback/ responses may not be immediate, it is time consuming, it is less flexible and is less personal. Verbal/ oral communication involves speaking or any other audio input that gives an opportunity for the other party to listen. Some examples are face to face speaking, telephone calls, voicemails, radio/ television, interviews, speeches, and presentations. Advantages: It is fast, feedbacks/responses are immediate, flexible and personal, and body language may be used. Disadvantages: There are no permanent records available, it is more difficult to control, no fixed time for planning...
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...Effective Communication in the Workplace Effective communication in the workplace is critical to the success of any organization. Effective communication is a skilled art that involves both the speaker and the listener to successfully get information from one to the other and be able to completely understand each other. It is useful to solve problems and promote teamwork. Unsuccessful or poor communication can cause a company to waste a lot of time and money. It could also cause a company to lose its morale and cause them to have no desire for teamwork. What is effective communication? One could say it is communication by the exchange of thoughts, messages, or information, by speech, signals, writing, or behavior. In the workplace this is applied to all job tasks. Communication is the ability to transfer information from one person to the next. As companies become more diverse, they will need to step up and exhibit they have strong communication skills. Having diverse cultures in the workplace could cause poor communication, but if they start now working to improve this it will lead to better work environment and happy employees. Also, the traditional work force is no longer Monday through Friday from 9:00 to 5:00. Meetings are often held via internet video conferencing and email is often the primary form of communication. So, if a company does not understand and recognize the need for effective communication it is setting itself up to fail. Chester Barnard, a telecommunications...
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...Effective Communication Estellena Bell HCS/325 October 10, 2011 Dr. Lisa Spencer Effective Communication Communicating effectively is important for any health care organization. Communication among staff is vital, without communication medical errors may occur and patients may be at risk. In fact, the Joint Commission cites communication failures as the root cause for medication errors, delays in treatment, and wrong-site surgeries. Lack of communication is also the second root cause of operative and post-operative events and fatal falls as cited by the Joint Commission from 1995 to 2004 (O’Daniel and Rosenstein, n.d.). Communication is important not only for the staff but also for the patients within a health care facility. Patients rely on the staff for quality medical care while in any medical facility. This paper will further elaborate on techniques most effective for sharing information and ideas, ineffective techniques, how these techniques are applied or modified in health care environment. In addition, elaborate on how technology can impact this process. The most effective technique for sharing important information is through a team collaboration approach and feedback. For example, I am a caregiver to a young adult female who relies on me for assisting her with eating, showering, and feeding. My client goes to an adult day health center daily so communicating with the workers at the program is important. Providing quality care for my client is important...
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...Composition and Communication II Instructor: Mrs. Anne Thomson Communication has always been considered a learned skill. Most individuals are born with the ability to talk. Not all individuals can communicate unless special efforts are developed and refined. Often the ability to communicate verbally is taken for granted. Why is it easier for some to communicate so well, while others may fail at it? Disabilities can impair an individual’s ability communicate effectively. There are many things that need to be taken into considerations for effective communication. The need to improve communication when dealing with the public who suffer with verbal barriers is on the rise. Think back, what could have done differently when communicating with an individual who had a disability. Specifically someone who had a disability that caused an issue with effective verbal communication. How could we have reacted in the past when approached or placed in a position that called for communication with someone with a verbal barrier? To make it work, we must work together. Where does the improvement start for the future? It all begins with communication that is between parents. Parents that have children with or without children who verbal barriers; are at the beginning where improvements can begin. The ability to interact and communicate effectively starts with in the home. By parents understanding one another’s lifestyles, can and will leave to improvement with communication barriers. ...
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...Firstly, it is important to consider the means of Communication. Communication is the means of conveying messages or information from one another to form a mutual share of understanding. In Prison Feltham, it is very important to consider the different types of effective communication as we all know that communication within this particular setting is a major important factor when dealing with many different inmates in order to achieve productivity, obedience, order and also to maintain healthy relationships with each other in the institute. Not only that but it is also important to note how communication is used and expressed in different situations and different people. For example, an inmate might be able to communicate differently towards a prison staff than to their own relative. If poor communication is present within the institute it may lead to a lack of motivation, not only to the prison staff but also to the inmates as well, then would lead to a decrease of productivity, trust and general organisation. In Prison Feltham it is essential for the prison staff to understand that there are different types of communication that may be presented in order to learn and manage how to deal with any type of future problems and situations; Verbal communication and Non-verbal communication. Firstly, the use of Verbal communication involves the use of spoken language, involving tone, pitch, pace… as well as the correct word pronunciation, grammar and fluency…all in which to convey...
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...Workplace Communication Can Be the Success or Detriment of a Business By Theroda S. Gaillard-Britt Workplace communication is an essential part of any business. The lack of communication can be the largest failure of any business. Many organizations have an idea of what they want for their business, but are unable to carry through because of a lack of proper communication. You may ask, what is workplace communication? Workplace communication is the process of exchanging information, both verbal and non-verbal within an organization. An organization may consist of diverse people from different societies. In order to bring unity amongst employee communication is crucial. Benefits of great communication and getting it right are countless. The first benefit would be that it helps with diversity. Good communication helps to dissolve barriers that are created because of language and cultural differences. In order to achieve the best results many companies provide training to their staff on domestic and international affairs. By doing this type of training companies are avoiding confusion and miscommunication in the workplace. Second benefit of good communication would be team building. Effective communication in the workplace helps to develop highly efficient and successful teams. Employees trust each other more and there is no need for competiveness. There is more harmony, productivity and integrity within the teams. Everyone knows their roles within the group and...
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...Organization (WHO) defines health as a state of complete physical, mental, and social well-being and not merely the absence of disease or infirmity” (Pre du, 2005) therefore proper communication with one’s healthcare physician is critical. Knowing how to communicate is the key. Communication within all types of the workforce is a vital piece of the daily operations of businesses regardless the line of work performed. Health care communication is held to a higher regard due to the outcome of the patient and the organization. Within this brief essay the topics of how does effective communication incorporate the basic elements of communication, how the basic elements of effective communication differ from the basic rules of health care communication, how a provider might encourage a reluctant consumer to communicate candidly, and how cultural differences influence communication will be discussed. “There is more to effective communication than putting thoughts into words. Communication is the process of understanding and sharing meaning” (Pre du, 2005). Process and personal goals are some areas covered in effective communication (Pre du, 2005). When having an effective conversation, the ability to process the information being received and its placement within life can be considered as having productive communication. The knowledge of a personal expectations and personal goals increases the satisfaction and provide a better outcome for a solution or it may offer a common ground between...
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...Developing effective communication in Health and Social Care P1- Explain the role of effective communication and interpersonal interaction in a health and social care context What is interpersonal interaction? Interpersonal interaction is a term for encompassing how people relate to one another. Interpersonal interactions includes things like people relating to one another and exchanging feelings, this interaction can be both verbal and non-verbal. What is effective communication? Effective communication is skills that we develop and learn over time, these skills help us communicate with others better. Although, effective communication skills are usually developed as people grow up, a lot of the skills required to communicate effectively with someone is worked on over time, such as adjusting your tone of voice. Effective communication can be, making eye contact with someone, being aware of your body language, using the preferred language of the individual you're speaking to and adapting your vocabulary. All this can be achieved by learning the individuals communication preferences Different ways of communication- in a health and social care setting there is a variety of methods of communication methods that could be used when care workers are communicating with Service Users, some of which include: Verbal communication- Verbal communication is the process of two individuals share information through the use of speech. In order...
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...The importance of corporate communications at Troy Corporation Proposal Topic This proposal discusses the use of good communication at Troy Corporation (Troy), the impact that this has upon effective corporate operations and proposes a solution. The four communication components are encoding, decoding, transmission medium and feedback. Not only is this a potentially inefficient for a corporation, a poor communication system impacts the ability of the employees and management to operate effective, it also causes lost time, value, talent, opportunity and money. Problem Poor communication is more than a common cause of frustration for employees and employers. It also causes a range of negative consequences for a corporation. Barriers to effective communication include choosing the wrong medium for message delivery, overuse of complicated jargon and failing to understand the role emotions play in a message's acceptance. One of the most dangerous aspects of poor communication, as well as one of the most overlooked, is failing to listen. Approach First Troy must determine exactly where the communication disconnect has been or is being made fortunately; business communication skills can be learned. Even better, they can be enhanced throughout a career. General Benefits There’s no doubt that communication is the basis for every aspect of business. Without it, tasks don’t get completed, great ideas don’t get shared and problems don’t get resolved. No matter the size...
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...doesn’t mean that we just communicate by words only. Words only comprise seven percent of communication, tone of voice provides 38 percent and the lasting 55 percent of communication consist of physiology. This last 93 percent of communication is known as demonstrative or nonverbal communication” (Conny Manero). Communication is not just based off the needs of speaking even though it is a valuable component of communication. Demonstrative communication is an effective way to send messages to the receiving party but for some it may be it can be highly ineffective in a negative way. The use of nonverbal communication does have its pros and cons when utilized properly or in the wrong way. Demonstrative communication is nonverbal but it does require active listening and responses. Nonverbal communication is of the essence when communicating. Demonstrative communication is vital when helping get ones’ point across but it often an area that is most neglected in communication. There are numerous ways to communicate nonverbally and demonstrative such as our facial expressions, social distance, eye contact, body posture, and arm and hand gestures. When individuals or a group of people continuously nod their heads when answering or saying “yes” to a question that the sender is asking puts emphasis that they understand or agree with the sender in a nonverbal way of communication. Nonverbal communications relays information of a one’s personal and emotional state. A decoded message by someone...
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...WHERE IS THE LOVE? LACK OF COMMUNICATION CAN LEAD TO RELATIONSHIP TRAUMA Effective communication shapes a relationship. Effective communication enables a relationship to survive and thrive. Without communication, a relationship has a very slim chance of surviving. However, communication is more than just spoken words. Effective and true communication spans far beyond the spoken words. Most relationships fail because there is a lack of effective communication. To hear and to have your voice heard without hurting one another is what effective communication should be. When communication breaks down in a relationship no one feels acknowledged. Lack of communication can quickly escalate and can lead to arguments, loneliness, inappropriate relationships, and dissolution of the relationship. I am not listening to you! Your stupid and you do not listen to me! These are some of the milder things that are said during an argument. The issue at hand could have been very easily solved if communication was involved and each person involved listened to one another rather than talking at one another. Soon the tension builds, and the debate is becoming more heated. Finally, the unsettled issues and lack of communicating leads to more tension and harsh words. During an argument, each person is yelling and blaming each other. Most times during a disagreement or argument, you say things that you will later regret. If you do not know how to communicate effectively, the arguing eventually...
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...Leadership, Teambuilding, and Communication BUS 322- Organizational Behaviors Dr. James Kolacek Strayer University March 14, 2013 Based of your research, analyze the organizational stressors to determine their like;y impact on organizational performance as well as how those stressors could be addressed. Every organization has some type of stressor that has am impact on the organizations. According to the text book, a stressor or demand is a person or event that that triggers the stress response,(Nelson& Quick, 2013). Some stressors within an organization are task demands, role demands, interpersonal demands and physical demands. In the nutrition services at the hospital, the task demands are very demanding and causes stress to staff. Some task demands that this department faces are short staff, and the advancement of technology and software. When the department is faced with a shortage of staff, it adds an extra workload to the current staff. Employees are becomung stressed and burnout with the demands of completing the their own work assigments as well as the work of the employees that are absent from work. Technology is advancing everyday. The hospital is always advancing technology such as medical equipment and computers to better serve their customers. The advancement of technology causes stress because some employees can not adjust to change and fear of using the technology. Employees that become stress tend to stay out of work, work performance becomes...
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