...Division managers at Chadwick had complained to the Controller about the continual pressure to meet short-term financial objectives. As a producer of consumer products and pharmaceuticals, divisions at Chadwick engaged in long-term projects with uncertain payoffs. Managers did not believe that using a single target, return on capital employed, linked current actions and efforts to longer term value creation. The corporate controller has recently learned about the Balanced Scorecard. He presented the concept to the president and chief operating officer who then issued a call to all Chadwick division managers to develop a scorecard for their divisions. The divisional controller at the Norwalk division was given the task of heading the effort to formulate scorecard measures for the division. Pedagogical Objectives A discussion of the Balanced Scorecard concept can focus on three objectives. First, the discussion should address questions about why financial measures are insufficient when they are used alone. Second, the discussion should question and review the concept of the Balanced Scorecard and its dimensions Third, students should practice exploring linkages between goals and measures on scorecard dimensions so that they can see how performance on one dimension supports or encourages achievement on others. [For part (a), see the “Suggestions for Classroom Use” section. Also see textbook questions 9-1, 9-2, 9-3, 9-4, 9-5, and 9-11, and exercises 9-31, 9-33, and...
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...Table of Contents 1) Background of Chadwick Inc. case.........pg 1 2) Major Issue...........................................pg 1-2 3) SWOT analysis.......................................pg 2-3 4) Critical Success Factors..........................pg 3 5) Problem Identification...........................pg 4 6) Recommendation..................................pg 4-5 Background of Case 6: CHADWICK, INC.: THE BALANCED SCORECARD (ABRIDGED) Chadwick. Inc was a diversified producer of personal consumer products and pharmaceuticals. The Norwalk Division of Chadwick developed, manufactured and sold ethical drugs. The company was respected for the high quality of its products. Norwalk sold its products through several key distributors who supplied local markets. Norwalk relied on its excellent relations with the distributors who promote Norwalk’s products to customers and also received their feedbacks about new products desired. Chadwick’s long-term success depended on how much money distributors could make by promoting and selling Norwalk’s products. But, recent inroads by generic manufacturers had been eroding distributors’ sales and profit margins. With regards to its Research and Development, The development of ethical drugs was a lengthy, costly, and unpredictable process. The development and testing processes had many stages, starting with the discovery of compound, extensive and tedious testing, and documentation. Norwalk’s profitability during the 1980s was sustained...
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...Chadwick Center Chadwick Center staff and client makeup consists of a means for the staff and client to recognize and give feedback. This will help determine the client’s overall satisfaction measurement which clients will benefit, based on the staff and client are both in agreement of the quality and service and the goals that are obtainable when meeting the essential needs of the client. The Chadwick center clients are a percentage of Latino/Hispanic Americans. Staffs that provide treatment should incorporate a life course approach while working with this target population. This will help staff to have knowledge and understand the resources, discrimination, and conflicts of the clients whom they assist. It is important for this Human Service organization to recognize the demographic areas of the Latino/Hispanic clientele. Understanding where they originated from their historical background that has taken place in their country will give the worker insight on what trauma they may have experienced in their country. The staff at Chadwick Center is trained to have available information on the countries and regions of these particular clients. “There is a critical need for an increased number of culturally-and linguistically-relevant Spanish speaking mental health providers at all levels of mental health care” (Gonzales & Ramos-Gonzales, 2005). Here at Chadwick Center the service providers receive adequate training based on the language barrier that the Latin American...
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...Sistem Pengendalian Manajemen Kasus Chadwick, Inc. Disusun oleh: Kelompok 5 1. Canna (4) 2. Carolina Diany Nugroho (5) 3. Lusiana Claudia (21) 4. Noval Hidayatullah (30) PROGRAM PENDIDIKAN AKUNTANSI BCA A. LATAR BELAKANG MASALAH Chadwick, Inc. Perusahaan yang bervariasi dalam produk konsumen produk dan farmasi. Divisi Norwalk yang merupakan pengembangan dari Chadwick, memproduksi dan menjual obat legal untuk digunakan oleh manusia dan hewan. Chadwick merupakan salah satu dari lima atau enam perusahaan yang cukup besar dalam pasar dan belum mendominasi industri. Produk yang dihasilkan oleh perusahaan dinilai cukup baik dan diakui kualitasnya. Norwalk tidak menyediakan seluruh kebutuhan pokok untuk bersaing, tapi lebih mengkhususkan pada pasar mikro dan berusaha untuk terus mencari aplikasi baru untuk senyawa yang ada. Norwalk menjual produknya ke beberapa distribusi kunci yang merupakan supplier pasar lokal seperti toko eceran, organisasi pelayanan kesehatan dan rumah sakit dan praktek dokter hewan. Norwalk bergantung pada hubungan baik dengan distributor yang mempromosikan produknya pada konsumen dan juga menerima umpan balik dari konsumen tentang produk baru yang diinginkan oleh konsumen. Chadwick mengetahui jika kesuksesan jangka panjang tergantung pada banyaknya uang yang dihasilkan oleh distributor melalui promosi dan penjualan produk Norwalk. Jika keuntungan penjualan meningkat berarti produk tersebut dipromosikan secara besar-besaran oleh...
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...Short Story When I was 4 which was my earliest memory, I thought my brother was the greatest! I wanted to be just like him. He would take me to the beach and not just teach me to swim but to surf. I was going to be the world’s greatest surfer when I grew up, just like Kelly slater. Me and my brother would go to the beach every day, always after school and sometimes even before school. However on the odd occasion the wind would be in. This never stopped us because we were as keen as each other. We were inseparable. I wouldn’t be able to live without him. My brother was so popular at school and had a huge amount of friends that would always include me in everything and call me ‘little grom’. My life suddenly changed one sunny offshore day. I was waiting out the front. With my board for my brother after school. Ready to hit the water. But he just never showed up. Instead my dad came home. Screaming int o the driveway. I knew something was not right. He was yelling “your brother rolled his four wheel drive, get into the car” Nothing has been the same since that day. My brother died and I lost everything. I will never forget it. Nothing is the same anymore, nobody notices me anymore, no one knows what to say to me anymore and no one talks to me anymore. NO ONE! It was like I was a ghost, Invisible. Who I was and how other knew me had everything to do with the existence of my brother. When he was taken from me I couldn’t see myself anymore, I couldn’t fit in and I couldn’t cope...
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...they will work for money but during this they will have poor accommodation to live, while they work there and poor food that they may not be able to have. They will have to work hard for a living to get money. In the working house they will not be seeing their families at all while the work they will be split up from each other. When you are working in the workhouse they will catch disease that may make someone ill and have a course to death, they also will not have the health are that other people will have. They will be also working in horrible conditions. Edwin Chadwick 1842 The report of Edwin Chadwick says that he is reinforcing to the poor law, in the year of 1842 he wrote” a sanitary Report of the labouring population” this is promoting the safeness and the disposal of human waste and the rubbish that they may have. This is a mass evident linking the environment and ill health. Edwin Chadwick has recommended support by the medical and the engineering specialist and to be responsible of all the sentry matters. The facts a figures that are the population in Glasgow is 37% and the housing growth is 18.5%. In Manchester and this time was the population of 47% and the housing growth was 15% and last but not least Bradford the population there was 78% and the housing growth rate was 12% First public Health Act 1848 The first public health act stated that the rapid growth of towns and cities due the industrialisation and the grown of the industries. This is also...
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...6/9/2015 ADMN 400 Strategic Management Search Go! Rent Offices on Broadway Convenient and Fully Furnished Affordable Monthly or Yearly Rates ADMN 400 Strategic Management Individual Project Mr. Jax Fashion Inc. Instructor: Bill Chadwick Submitted By: Faisal Niazi Student # : 197703040 Mr. Jax Fashion Inc. Contents Introduction * Strategies * Industry * Porter’s Analysis Internal Rivalry * http://faisalh2.tripod.com/mr_jax.htm 1/5 6/9/2015 ADMN 400 Strategic Management Threat of Substitutes * Threat of New Entrants * Bargaining Power of Buyers * Bargaining Power of Suppliers * Other Environmental Factors Problems and Opportunities * Alternatives Feasibility * Investing Strategy Recommendation * Introduction: Mr. Jax Fashion Inc. Mr. Jax Fashion Inc. was formed after a venture between Joseph Segal and a Vancouverbased apparel manufacturer in 1979. Segal had hired Louis Eisman as women’s fashion executive. The primary objective and strategy of both Segal and the shareholders had been to proceed towards the growth of the company. Eisman helped achieving that through aggressive penetration into the women’s market segment. By 1988 Mr. Jax’s products were being sole in over 400 department and specialty stores across Canada...
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...Chadwick, Inc. needs to focus its business strategy by first addressing the following questions: How do customers see us? What must we excel at? Can we continue to improve and create value? How do we look to shareholders? The Balanced Scorecard is a set of measures that gives top management a fast but comprehensive view of the business. It details both financial and operational measures by focusing on four parameters: Innovation and Learning Perspective, Internal Business Perspective, Customer Perspective, and Financial Perspective. By adopting the Balanced Scorecard, Chadwick, Inc. will create a report that includes financial measures of results already taken together with operational measures that are the drivers of future financial performance. Innovation and Learning Perspective Chadwick will fulfill its company value through its ability to introduce its new products, improve operating efficiencies to generate its revenue. Well-trained employees brings value to a company, and a good training program can improve the employees’ performance. The best measurement of training is return on investment (ROI). Chadwick, Inc.'s goal is to create an increase of new drug innovation; measured by comparing after-training results to previous pre-training results, setting a benchmark at 5%. The Research and Development department (R&D) plays a important role by getting feedback from the market, customers, and specialists. It will use the feedback to create future products to...
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...Designing a Balanced Scorecard for a pharmaceutical company Chadwick, Inc.: The Balanced Scorecard (Abridged)14 Company Background Chadwick, Inc., was a diversified producer of personal consumer products and pharmaceuticals. The Norwalk Division of Chadwick developed, manufactured, and sold ethical drugs for human and animal use. It was one of five or six sizable companies competing in these markets and, while it did not dominate the industry, the company was considered well managed and was respected for the high quality of its products. Norwalk did not compete by supplying a full range of products. It specialized in several niches and attempted to leverage its product line by continually searching for new applications for existing compounds. Norwalk sold its products through several key distributors who supplied local markets, such as retail stores, hospitals and health service organizations, and veterinary practices. Norwalk depended on its excellent relations with the distributors who served to promote Norwalk’s products to end users and also received feedback from the end users about new products desired by their customers. Chadwick knew that its long-term success depended on how much money distributors could make by promoting and selling Norwalk’s products. If the profit from selling Norwalk products was high, then these products were promoted heavily by the distributors and Norwalk received extensive communication back about future customer needs. Norwalk had historically...
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...Unit 3: Assignment Chapter 5 Delta Plastics Case 1. The different costs of quality that costs that Delta Plastics has been effected by are appraisal because Jose has to analyze the monthly quality report, internal because they rushed releasing the new product without quality testing and external because the if the customer receives a defective plastic product they will not want to buy any more and will tell their friends that it is a poor product. Delta Plastics traded off the prevention cost which would have been more time spent fine tuning the plastic so that they could release the new “Super Plastic” sooner ahead of potential competitors. George Chadwick was incorrect when he decided that more tests were not necessary. Because of that decision the new “Super Plastic” has 93 defective for cracks and 71 defective for air bubbles for the month compared to the Standard Material which had 41 defective for cracks and 55 defective for air bubbles. For the other three defective categories, two of the three were within a standard deviation of each other. 2. The quality control tool that I would use to analyze the monthly quality report would be the histogram. I would use it because it easily differentiates and visually presents the data. Between the two products there was a dramatic difference in the defects for cracks and air bubbles. The new “Super Plastic” had 93 products defective for cracks and 71 defective for air bubbles for the month. The Standard...
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...When McDonald opened in 1955, they served only two meals; lunch & dinner. Since then, people have gotten busier and longer which are more night shift, dual earners and dispersed family. As demographics and eating habits changed, McDonald tries to understand and identify groups of buyers who differ in needs and wants. They also see at the opportunity and has had reinvent itself to keep growing. In order to develop a marketing strategy, McDonald understands of the target customer. McDonald needs to identify which market segments it can serve effectively. This decision requires a keen understanding of consumer behavior and careful strategic thinking. They really understand to develop the best marketing plans which is manager understand what makes each segment unique and different. McDonald successfully identifies and profile distinct groups of buyers who differ in their needs & preferences. Better they know, easily they can communicate and market to customer. Nowadays, McDonald has variety of meal; breakfast, lunch & dinner. Segment marketing means a market segment consists of a group of a customer who share a similar set of needs and wants. The marketer does not create the segments, but try to identify the segments and decide which one to target. Our group has identified some bases which is McDonald try to form segments by looking at descriptive characteristic. There are demographic, psychographic and behavioral. 1. DEMOGRAPHIC SEGMENTATION. In demographic...
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...Page 1 of 6 Nº 3, May 2002 E-mail us In this issue: [1] Welcome: the third issue [2] Top picks in… Balanced Scorecard [3] Database search guide: Lexis-Nexis [4] Some recent acquisitions Welcome: the third issue We decided to devote our third issue to the Balanced Scorecard measurement system due to the information demands we had received about this subject during the last term. Additionally, as a new development, we have introduced a chapter on "how to use databases". In this issue you'll find a search guide for the Lexis -Nexis database. Hope you enjoy it! Top picks in … Balanced Scorecard "The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results. When fully deployed, the balanced scorecard transforms strategic planning from an academic exercise into the nerve center of an enterprise." The Balanced Scorecard Institute. What is the Balanced Scorecard? [on line]. (1998) Web page, URL . [Consulting May 6, 2002] Resources on the Net … The Balanced Scorecard Institute http://www.balancedscorecard.org/ The Balanced Scorecard Institute is an independent, nonprofit source of information about applications of the balanced scorecard approach to management in government and other nonprofit organizations. What...
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...Chadwick v. Wellpoint, Inc.: A Case Analysis CHADWICK v. WELLPOINT, INC. The facts of case concerning Chadwick v. Wellpoint, Inc. are as follows. Laurie Chadwick had seven years experience as a Recovery Specialist and an excellent rating of 4.40 of 5.0 on her job performance. Laurie Chadwick applied to be a “Team Lead.” Laurie Chadwick was denied the promotion in favor of another woman in the company who had one year of experience as a Recovery Specialist and a job performance rating of 3.84. At the time of the promotion decision, Laurie Chadwick was the mother of an 11-year-old son and three six-year-old triplets. The issue of this case asked, “Did Wellpoint violate Title VII of the Civil Rights Act of 1964 by denying a promotion to Chadwick based on a sex-based stereotype that a mother with young children would neglect her work duties in favor of her parental obligation?” The court held for the plaintiff, Laurie Chadwick. The court reasoned that even though Title VII does not prohibit discrimination based on the responsibilities of a caregiver, this case involved stereotyping based on sex. The court reasoned that the employer based its decision on an assumption that Chadwick’s work performance would decline in favor of her presumed responsibilities as mother of four children. The court reasoned, “An employer is not free to assume that a woman, because she is a woman, will necessarily be a poor a worker because of family responsibilities.” The court...
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...CHADWICK, Inc. : THE BALANCED SCORECARD Latar Belakang Perusahaan Chadwick, Inc. Perusahaan yang bervariasi dalam produk konsumen produk dan farmasi. Divisi Norwalk yang merupakan pengembangan dari Chadwick, memproduksi dan menjual obat legal untuk digunakan oleh manusia dan hewan. Chadwick merupakan salah satu dari lima atau enam perusahaan yang cukup besar dalam pasar dan belum mendominasi industri. Produk yang dihasilkan oleh perusahaan dinilai cukup baik dan diakui kualitasnya. Norwalk tidak menyediakan seluruh kebutuhan pokok untuk bersaing,t api lebih mengkhususkan pada pasar mikro dan berusaha untuk terus mencari aplikasi baru untuk senyawa yang ada. Norwalk menjual produknya ke beberapa distribusi kunci yang merupakan supplier pasar lokal seperti toko eceran, organisasi pelayanan kesehatan dan rumah sakit dan praktek dokter hewan. Norwalk bergantung pada hubungan baik dengan distributor yang mempromosikan produknya pada konsumen dan juga menerima umpan balik dari konsumen tentang produk baru yang diinginkan oleh konsumen. Chadwick mengetahui jika kesuksesan jangka panjang tergantung pada banyaknya uang yang dihasilkan oleh distributor melalui promosi dan penjualan produk Norwalk. Jika keuntungan penjualan meningkat berarti produk tersebut dipromosikan secara besar-besaran oleh distributor dan Norwalk mendapatkan banyak informasi tentang kebutuhan pelanggan di masa depan. Di masa lalu, Norwalk mengalami kesuksesan yang diketahui dari penelusuran catatan penjualan...
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...Political factors are driven by government initiatives. The political environment factors that affect the business within the country are not necessarily limited, but may cover all countries that the business operates within and also where the related sport is played (Beech and Chadwick,2004). Economic- Economic factors are features of the economy that affect the industry. These features also tend to play an important role in influencing consumer behaviour. Economic factors include inflation rate, foreign exchange rates, interest rates etc. (PESTLE Analysis, 2015). For example, during the recession disposable income weakens. Therefore within the sport organisations they may expect a decline in turnover (Beech and Chadwick,2004). Social- Social factors examine the social environment of a particular market and incorporate demographics, population analytics and cultural trends etc. (PESTLE Analysis, 2015). Social factors including behaviours and attitudes within the sport industry are greatly influenced by some of the more obvious drivers such as health, education and changes in demographics and a shift in work patterns. These drivers specificity impact and reflect on the workforce and consumers (Beech and Chadwick,2004). Technological – Technological factors refer to innovations within technology that could potentially favour or hinder a specific market or industry (PESTLE Analysis, 2015). Technological drivers are stepping up within the sporting industry. However, a handful of...
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