Change Diagnosis

Change Diagnosis

Change Diagnosis
Final Course Project

HR587, May 2010 Session

Table of Contents
Executive Summary…………………………………………………………………….…………………… 2
Assessment/Diagnosis………………………………………….……………..………………….. 3
Analysis of the Change Strategy…………………………………………………………………………….…..………… 4
Results/Outcomes………………………………………….……………………,………………. 7
Evaluation of the Effort…………………………………………………………………………………….……….. 9
References………………………………………………………………………...…………….. 13
Appendix A……………………………...…………………………………………………………………. 14
Appendix B……………………………….……………………………………………….……………….. 15

Executive Summary
Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. From the start, associates were able to offer the best customer service in the industry, guiding customers through projects such as laying tile, changing a fill valve or handling a power tool. Not only did store associates undergo rigorous product knowledge training, but they also began offering lessons so customers could learn how to do it themselves. Home Depot is still guided today by those values established by its founders, excellent customer service, taking care of people, entrepreneurial spirit, respect for all people, building strong relationships, doing the right thing, giving back to communities, and creating shareholder value. (Corporate Website, 2003). I will be concentrating on the Human Resource department of the organization. They restructured their HR department by cutting down their HR functions believing that it they could create jobs in other sections of the company.
The changes occurred when the company officials decided that it won't be handling human resources issues on a store by store basis any longer, but instead to handle employee HR from a district-wide perspective. It was intended to save the retailer costs from a headcount burden at each store that may not be the best use of its labor force, but then again, having HR in-store does probably have an advantage.   If the retailer can shift more headcount to the...

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