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Change Management - Abc Logistics

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Submitted By Hull474826
Words 4787
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Introduction
For many organisations, change is a prerequisite to success. The organisational need for change and improvement can be driven by many internal and external factors. These factors can range from legislation, new technologies, demanding shareholders or changing market trends. Whatever the catalyst for change organisations must develop the ability to respond and anticipate the future in order to maintain their competitive edge.
In May 2014 ABC Plc announced some of the most disappointing interim financial results in its history. In the 13 weeks to the 4th May 2014, total sales excluding fuel were down by 4.2% (down 5.6% including fuel) and like for like sales were down 7.1% (8.2% including fuel). Earlier in the year ABC had already announced plans to realise savings of £1bn over the coming three years to strengthen the business and reinforce its core customer proposition. In order to deliver these savings the business will need to undertake a root and branch review of all its activities and every team and department has a responsibility to the wider business to contribute to meeting this savings target by working in the most efficient manner possible.

In 2003 Sir Peter Gershon led a review into efficiency within the public services and expressed the potential for efficiencies in four ways:
• Reduced costs for same outputs.
• Reduced staff time for the same outputs.
• More quality for the same resources.
• More outputs for the same resources.
Source:A- Systematic Approach to Service Improvement 2008,ODPM .
Within ABC Logistics there are many opportunities for efficiency gains within all of these four categories. Historically ABC has been developed in a mechanistic manner adopting a push mentality in regards to its customers commonly referred to as ‘stack em high and sell em cheap’.
This philosophy towards the customer also meant that the

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