Change management - the systems and tools for managing change

Scope of change management
This tutorial provides a summary of each of the main areas for change management based on Prosci's research with more than 900 organizations in the last 7 years.
The purpose of defining these change management areas is to ensure that there is a common understanding among readers. Tools or components of change management include:
Change management process
Readiness assessments
Communication and communication planning
Coaching and manager training for change management
Training and employee training development
Sponsor activities and sponsor roadmaps
Resistance management
Data collection, feedback analysis and corrective action
Celebrating and recognizing success Change management process
The change management process is the sequence of steps or activities that a change management team or project leader would follow to apply change management to a project or change. Based on Prosci's research of the most effective and commonly applied change, most change management processes contain the following three phases:
Phase 1 - Preparing for change (Preparation, assessment and strategy development)

Phase 2 - Managing change (Detailed planning and change management implementation)

Phase 3 - Reinforcing change (Data gathering, corrective action and recognition)

These phases result in the following approach as shown below in Figure 1.

Figure 1 - Change Management Process (the Change Management Toolkit and Change Management Pilot show you how to apply the process)) It is important to note what change management is and what change management is not, as defined by the majority of research participants.
Change management is not a stand-alone process for designing a business solution.
Change management is the processes, tools and techniques for managing the