...BUSINESS PROCESS CHANGE PLAN GB560 Designing, Improving and Implementing Processes Session # (1202D) Jenna Marerra Kaplan University March 8, 2012 UNIT 1 ASSIGNMENT (With Diagram Response Should Run 2-3 Pages in Length) Q#1 Provide the name of the organization (this must be a real organization and you may use the organization where you currently work; describe the organization’s size and summarize the primary mission of the organization. Don’t simply copy from the organization’s mission statement. I chose to use WalMart for this assignment; WalMart’s primary mission is to bring consumers high quality goods at a low, discounted price. Sam Walton’s original vision was to accomplish this; although WalMart has grown substantially since its initial founding, this mission has not changed. WalMart employs just over 2 million people worldwide and has 8,970 locations. Q#2 From your research of the organization, identify a single Business Process Change that the organization will need to contemplate and undertake in the coming year. These changes can result from new technologies, economic issues, or changes in the marketplace. WalMart has successfully navigated the marketplace over the years, from green initiatives to economic slowdowns. A Business Process Change it currently faces is its employee relations. WalMart has taken a lot of heat recently for its labor relations, with issues running the gambut from wage violations (some employees...
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...MANAGING THE CHANGE PROCESS Introduction: Iware Logic Solutions ℗Ltd is an IT Solutions firm and consultancy service provider. Iware offers world-class IT services to Commercial and Government sector clients. The firm has a group of clients that includes Small, Medium and Large Scale Industries. The establishment is located in Bangalore, a prominent city in the southern part of India. Change; be it bigger or smaller is a response to the internal and external environment of an organisation. Resilient organizations are repeatedly connected and quick to react to the situations they inhabit in the world of busyness. Managing the change process starts from identifying the necessity to change, designing the change and walking the organisational people through the process since organizations never change but people do. 1.1 - Determine the organisation’s position in the sector and market within which it operates Iware operates in IT sector and the competition is always increasing. The growing competition is challenging the sustainability of the firm and affecting the profitability. The company has to be careful in every contract to achieve the objectives since it is in the beginning stage. The organisation had faced issues with the decreasing number of clients and customers due to the challenges and competition in the market. The firm follows a centralized method of decision-making and control where decisions are made strictly at the top management. The management...
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...Organizational Change Process: The EMR in Health Care Settings In the past decade, new advances in technology have changed health care. Experts continue to speculate that information technology has and will play a key role in efficiency, costs, and quality of patient care (Mehlman, 2010). With these changes comes the demand for hospitals to keep up with the times. In January 2009 President Barack Obama spoke about the government’s recent stimulus package and drive to have Americans’ health records electronic “within the next five years in order to save both dollars and lives” (Childs, Chang, & Grayson, 2009, para. 2).The “meaningful” use of electronic medical records promises to improve processes, decrease errors, and extend far beyond cost savings for the hospital, physicians, nurses, and the patients. Transforming a paper-based system into an electronic health- record application will allow real-time patient information to pass through multiple sources faster, enhance communication throughout the hospital into the community, and provide fiscally responsible care with the click of a mouse. Updating to an electronic form of medical records storage has been proven to be more economical and efficient. However, organizations are often met with resistance when moving forward with plans to transition without adequately preparing the employees of the organization. Whenever a breakdown in the communication between the administrators and staff members has occurred, a barrier to change will...
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...Organizational and personal change management, process, plans, change management and business development tips Here are some rules for effective management of change. Managing organizational change will be more successful if you apply these simple principles. Achieving personal change will be more successful too if you use the same approach where relevant. Change management entails thoughtful planning and sensitive implementation, and above all, consultation with, and involvement of, the people affected by the changes. If you force change on people normally problems arise. Change must be realistic, achievable and measurable. These aspects are especially relevant to managing personal change. Before starting organizational change, ask yourself: What do we want to achieve with this change, why, and how will we know that the change has been achieved? Who is affected by this change, and how will they react to it? How much of this change can we achieve ourselves, and what parts of the change do we need help with? These aspects also relate strongly to the management of personal as well as organizational change. See also the modern principles which underpin successful change. Refer also to Psychological Contract theory, which helps explain the complex relationship between an organization and its employees. Do not 'sell' change to people as a way of accelerating 'agreement' and implementation. 'Selling' change to people is not a sustainable strategy for success, unless your...
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...Implementation of Change Process: National Health Services Introduction It is a widely recognized fact that health care remains the topmost agenda for any national government around the world. In the same line the UK government is also extremely concerned about the welfare of their citizens. In this regards, the government provides almost free of cost health care services to the citizens of the state. National Health Service (NHS) is the name of the public health care body in the United Kingdom. A number of Health care services are provided at the NHS to people suffering from various illnesses. Generally these services are free of cost for the citizens of United Kingdom. The National Health Service in UK is quite efficient in providing healthcare facilities to residents of the nation. The health care services are the major concerns for any nation. It is not an easy task to meet the rising demands of the health care services in the UK. It has been observed that National Health Service has gone through some critical changes in last five years. In order to meet the rising demands in the health care services National Health Service went through a number of improvements in various health care programmes and projects (Parkin 2009). In this paper we will discuss about the change process in National Health Services in UK. Initially, the reasons that triggered the implementation of change process will be discussed. The types of changes happened in the organization will be...
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...Change Management Process Framework Basically, change is the only thing that is constant in the world. Every business organizations need to change the way they operate and the products they offer. The change management process is the sequence of steps or activities that a change management team or project leader would follow to apply change management to a project or change. Change management is the application of a structured process and set of tools for leading the people side of change to achieve a desired outcome. Preparing for change The first phase of change management process includes preparing for change which focuses on getting ready for the change. While preparing for change, an organization should know how much change is important to them. Similarly, the resources needed for change also need to be analyzed before going for change management. In the same way, organization need to be sure about the objectives of change and how they are going to implement the change and achieve desired objectives. Preparing for change mainly includes three phases and they are define your change management strategy, prepare your change management team and develop your sponsorship model. An organization to prepare for change must first clarify the strategies that are needed to implement the change. The strategies are simple action plans that need to be carried out to achieve the desired objectives. With the help of those stated strategies, change management process is carried out. Another...
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...Implementation of Change Process Marcella Thompson HRM/310 June 24, 2013 Dr. Lisoski Implementation of Change Process This is a follow up from Brenda Wagner, Director of Administration and Human Resources of Kudler Fine Foods, which requested a review the company’s employee files and other documents to assess its readiness for change. This paper will outline the on-going measurement of the changes within Kudler Fine Foods. The plan will outline the corporate culture and the organizational structure. Leadership will play a significant role with this project as we will examine the leadership styles. Change has a considerable psychological impact on the human mind. To the fearful it is threatening because it means that things may get worse. To the hopeful it is encouraging because things may get better. To the confident it is inspiring because the challenge exists to make things better. - King Whitney Jr. In place will be a change management plan that will keep Kudler Foods moving forward in an ever changing climate. Included in the change management plan will be a plan for mitigating resistance to change. A leadership style for successful implementation of the changes and management/leadership practices will be identified that will contribute to the continuing success of the change. Leadership Style Based on organizational performance, leadership style is the manner and approach of providing direction, implementing plans, and motivating people. Autocratic...
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...Step One: Establishing a Sense of Urgency Establishing a sense of urgency is essential to gain the cooperation needed to initiate a greater need for change. Some leaders misjudge the difficulty to get people out of their comfort zone, or give themselves too much credit for how well they think they have already done. They could also just lack the patience required to develop appropriate urgency. Leaders should understand the importance of having a sense off urgency. If they did, they would be able to differentiate between complacency, false urgency and true urgency. Many times change initiatives fail isn’t due to being poorly thought out, or insufficient facts, the problem is that the case is all head and no heart. Leaders should “Aim for the Heart.” This way they will connect to the values of their people and encourage them to become great. The business will then bloom with human experience, engage the senses, create messages that are simple and imaginative, and call people to aspire. Step Two: Creating the Guiding Coalition Forming the right coalition of people to lead a change initiative is detrimental to its success. The coalition must have the right composition, a substantial level of trust, and a mutual objective. Decision-making is an important component for teams. In a world that is constantly changing, organizations are forced to make decisions more quickly and with less certainty. Teams of leaders and managers acting together are the only effective way to make...
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...BUSINESS PROCESS CHANGE PLAN GB560 Designing, Improving and Implementing Processes Session # 01 Teresa Rose Kaplan University January 26, 2014 Abstract The purpose of this paper is to discuss change process that needs to take place for the Gundersen Health System to become energy independent by the year 2014. Most healthcare organizations do not include the upper management in the process of business. This paper will discuss how to do a change of process to reach the goal of being energy independent, it will show how the change will be a Six Sigma Process. It will look at Capability Maturity Model (CMM). It will touch on Porter’s three – phase process. A current diagram and a change process diagram. The paper will also touch on goals to be placed into affect. It will state the tasks and measurements for the goal. Introduction to Gundersen Health System Gundersen Health Systems was first named Gundersen Lutheran Hospital and was founded in 1902 by the primary Doctor, Adolf Gundersen. It was renamed Gundersen Clinic and Lutheran Hospital, and in 1995 it was name Gundersen Lutheran Inc. It is now known as Gundersen Healthcare Systems. The system is made up of 24 Medical Clinics, 4 Worksite Clinics, 2 Express Care Clinics, 4 Podiatry Clinics, 8 Behavioral Health Clinics, 12 Eye Clinics/Institutes, 2 Sport Medicine Clinics, 4 Reproductive Clinics. It has 3 Affiliated Hospitals,...
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...Climate Change is a Natural Process, not Man-Made Lanson D Owen II Friends University Abstract One of the most important and controversial environmental issues facing the world today is the changing of the climate. Many think it is man-made but fail to understand the fascinating natural cycles of how complex the geological history of planet earth is. It is a difficult subject to take in, so the public has to rely on experts for making the information understandable. The problem with relying on a group of people to make decisions for the public is they have the ability to manipulate the data to back their point of view. It has been scientifically proven and accepted by many scientist that mini global warming and global cooling periods have been present in the earth’s history. These fascinating scientific facts of earth’s history have been totally knocked out by the massive hype that man is responsible for climate change. Overall, climate change tends to be reported as explanations about general tendencies and possible outcomes. Climate Change is a Natural Process, not Man-Made It seems like everyone in the world has an opinion about what might be causing the climate of the world to change. Recently there has been a common scientific consensus that claims to know what is causing the climate to change. The Intergovernmental Panel on Climate Change (IPCC) is stating carbon dioxide is causing the climate to change, the oceans are warming, and the temperature is rising faster...
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...Examining the Change Process in a Vocational College in Chicago Though organizations most often do not adopt formal change models in their organizational cultures, change models manifest themselves in modified versions consistent with those that have already been researched. A vocational college in downtown Chicago, Illinois has a change model process which resembles the complexity model. The complexity model of organizational fits closely with the culture of the vocational college. The outcomes resulting from this change model vary. Inhibitors to the change process have stifled change progression in this organization. Change agents in the organization are not readily identifiable making it tough to determining who leads change in the vocational college. This composition will examine the aforementioned aspects of the change process as it relates to the vocational college in detail. Conclusions drawn from this analysis will be based on how it compares to using other change models found in research. A more stable and formal change model might be more effective in this vocational college. If the organization sticks to its current change model, success can be realized if all essential steps are complete. Background on the Change Process The vocational college has recently faced mandatory new construction in the English as a Second Language department of the college. The new construction has forced the college to become denser concerning classroom space. This has caused the other...
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...Understanding the Process of Change is a Key to Successfully Transformed Organization Japeth Jacob Massey school of Engineering 26 April 2010 Abstract Process of change is the key. Change can be brought about only and if we understand the process of change. This paper presents the major obstacle to change and the major failure leader often overlook. Change takes time and cost money. The objective of the paper is to discuss the failure of ineffective transformation and clarifying the process for change to save guide leaders to successfully implement effective transformation. Keywords: Five Ps, Resistance, Vision, Strategy, tactics and People INTRODUCTION Today change is universal. Change is essential in both public and private sector organization to be competitive in today’s turbulent environment. Often leaders failed to successfully transform their organizations in achieving their business goals. In fact, most of the leaders fails to understand the type of resistance involve, therefore ending up wasting a lot time in inappropriate measure of trying to solve the problem. Further more we often miss some of the significant part of the transformation process in which our change efforts turns to be not that effective as we expect to. In order to successfully bring transformation we need to sail out to all the three islands of change 1. RESISTANCE TO CHANGE Change is dealing more with the behaviors. As often when trying to get people out of their comfort zones it’s...
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...Ryan Bennett Mrs. Gossett Eng. 4C 6 Nov. 2014 Making It Clear The climate of Earth has been a topic of discussion for ages. As time goes on the question about climate that seems to recur the most is: “Why does the world climate change?” Today that question has turned into a matter of debate on whether or not global climate change is a natural process or it is caused primarily by humans. While many people have tried to account reasons that humans cause climate change, most theories don’t gain support. Some ideas though, such as those concluded by “renowned” scientists gain ground based on actual data gathered in the field and not just theories. One thing all those scientists have in common though that makes them credible is that they have gathered information to support their claims. That data is used all around the world as a base for governments and agencies to...
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...Leading Change: The Leader’s Role By Ms. Sumedha Dutta The world of human resource management is in constant flux. Competition, consumer choice, diversified product choice, improved technology, unrestricted trade territories etc., have contributed significantly to the necessity of bringing about change in the organization and embracing it as an ongoing process. Globalization and liberalization have further fueled the necessity for change. Orientation to change within organization starts from the top and percolates downwards, while interplay of many elements is involved in the smooth succession. During the change programs, the most important determinant of “getting through the swamp”, is the ability of leadership to…well, lead. It has been observed that the nature of the change is secondary to the perceptions that employees have regarding the ability, competence, and credibility of senior and middle management. If you are to manage change effectively, you need to be aware of the three distinct times zones where leadership is important. We can refer to these as: Preparing for the Journey, Slogging through the Swamp, and After Arrival. We will look more carefully at each of these. The Role of Leadership: In an organization where there is faith in the abilities of formal leaders, employees will look towards the leaders for a number of things. During drastic change times, employees will expect effective and sensible planning, confident and effective decision-making, and regular,...
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...Innovation as a Change Process Abstract: Harper & Leicht, (2007) adequately relate on page 228 of the textbook, “Exploring Social Change: America and the World,” that innovation stimulates change by: (1) the discovery or invention of novelty; (2) its communication to others; and (3) its adoption or rejection by people in society (Harper & Leicht, 2007, p. 228). It is important to make a distinction between invention and innovation. Invention is the first occurrence of an idea for a new product or process while innovation is an attempt put it into practice and the actualization or realization of an invention, whether it would be a societal benefit, commercialization, market entry, or monetization. Thesis Statement and Introduction: Innovation is necessary for any type of change process to be effective. On page 229 of the textbook relates that innovation is a basis of social change, technological innovations have socio-cultural dimensions with complex and often unpredictable consequences when widely adopted and complex factors shape their spread, adoption, or rejection within human communities and societies. Change often (page 227) happens by innovations and discoveries within society, both scientific/technical and socio-cultural. Innovative action involves a linkage or fusion of two or more elements that have not been previously joined in just this fashion. This results in a qualitatively whole. The textbook further relates that all innovation results from combinations...
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