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Chapter 13 Fundamentals of Management

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Week 13 Case Questions

1. Explain a surgical team as a kind of functional group. What features does it share with most functional groups? What features distinguish it from most functional groups?

So if I was to explain a surgical team as a functional team it would have to be this: The doctor accesses the patients, the nurses reassess the patients and confirm what the doctor are doing with them and then the anesthesiologist does the same, so everyone knows that they are on the same page. They all confer with one another to come to a positive outcome to any procedure or project they are attempting. Whereas other groups are just trying to satisfy a customer, surgical teams are having to put their reputations and jobs on the line for their profession.

2. Explain a surgical team in terms of its role structures. What factors might lead to role ambiguity? To role conflict? To role overload?

Role Structures: Dr.-Head of surgical team, Surgical Nurse – Pain Management and Dr.’s assistant, Anesthesiologist- pain management
Role ambiguity- When one or more are doing practically the same job and neither knows what the other is doing.
Role Conflict: When the Dr. is telling the nurse one thing, she/he miss understands tells the anesthesiologist something else.
Role overload- When one or more of them think they know more about the procedure than the other and they are not capable of doing more than there job.

3. Explain how surgical team in terms of behavioral norms. How might nom variation and norm conformity contribute to either effective or ineffective communications?

Behavioral Norms: When one the Dr. does not talk to the nurse or then nurse does not talk to the rest of the nursing staff and the list goes on and on. Norm variation and nom conformity can do many different ways it can be where the Dr. does not meet the

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