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Cheesecake Factory Business Plan

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Submitted By cmdragon88
Words 3599
Pages 15
Strategic Plan: The Cheesecake Factory
STR 581
March 31, 2014
Dr. Patricia Dues

Strategic Plan: The Cheesecake Factory
Table of Contents
Executive summary 3
Mission and Vision Statement 3
Company Overview 3
Environmental Scan 4
External Environmental Analysis 4
Internal Environmental Analysis 5
Value Disciplines 7
Generic Strategies 8
Grand Strategies 8
Recommended Strategy 9
Implementation Plan 9 Objectives 10 Functional Tactics 10 Action Items 11 Milestones and a Deadline 12
Required Organizational Change 12
Risk Management and Contingency Plan 12
Conclusion 13
References 14

Executive Summary
Mission and Vision Statement
The mission of The Cheesecake Factory is to create an environment where absolute guest satisfaction is the highest priority. The vision statement is as follows:
Through a shared commitment to excellence, we are dedicated to the uncompromising quality of our food, service, people and profit, while taking exceptional care of our guests and staff. We will continuously strive to surpass our own accomplishments and be recognized as a leader in our industry. (The Cheesecake Factory, 2014)
Company Overview “The Cheesecake Factory restaurants provide a distinctive, high quality dining experience at moderate prices by offering an extensive, innovative and evolving menu in an upscale casual, high energy setting with attentive, efficient and friendly service” (The Cheesecake Factory, 2014). First started by Oscar and Evelyn Overton as a small cheesecake shop, they gave up the shop in the late 1940s to raise their two children, David and Renee. Evelyn continued to make cheesecakes in her basement and “in 1972, with their children grown, Evelyn and Oscar, now in

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