...Chick-fil-A Lynne Mohler Rasmussen College Author Note This research is being submitted on May 5, 2013 for Ed Khouri’s B119/MNA116 course at Rasmussen College by Lynne Mohler Chick-fil-A Chick-fil-A was originally named the Dwarf Grill in 1946 by Samuel Truett Cathy in Hapeville Georgia. Later on down the road the Dwarf Grill became Dwarf House and still remains open to this day. The first Chick-fil-A restaurant open in 1967, they remained in shopping malls until 1986. They open the first free standing Chick-fil-A in 1986 and now have over 1,614 restaurant locations. Chick-fil-A’s procedure for selecting potential leaders is a complex decision and the selection is based on what you call the “three C’s”. The first C stands for competence, the next C stands for character, and the next C stands for chemistry. The applicant is known to go through several applications before they are even considered for an open position and can be very consuming. The goal is to bring new members in step with the culture of Chick-fil-A to sustain a relationship for a long period of time. It is translated to a higher financial growth as it encourages productivity and reduces losses and makes more customers loyal to a certain product. The culture service in Chick-fil-A makes it possible for having loyal customers, so the positive culture of the human resources and having contact with your customer is a good advertising tool that will have the customer coming back again and again. ...
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...My journey with Chick-fil-A began when I was 16 years of age in 2007. Even as a teenager, I understood the value of a dollar thanks to my parents’ direction. I wanted the freedom of driving my first car and beginning my financial future. As soon as construction began on Reynolds Road free standing restaurant (FSR), I realized I wanted to work there. I completed my application online and delivered it to the trailer marked “Now Hiring” in the parking lot. Little did I fathom this one act would transform my life forever. The Operator, Rob Watkins, opened the door and asked if I would come in for an interview later that week. I enthusiastically said yes to this interview opportunity. The outcome of the interview proved to be worthwhile due to the fact that I was hired on the spot as Rob’s first employee. I was ecstatic! The paperwork and uniform fitting...
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...like to talk about Chick-Fil-A is a proven global force in both restaurant operations and Christian friendly environment. The Christian beliefs of Chick-Fil-A are carried through even in their franchised locations. They continually lead the industry in globalization in limited-service restaurants. They also maintain high levels of ethical responsibility, no matter the country or culture they are doing business in. The Chick-Fil-A 2010 Annual Report showed the company operates 1,950 restaurants in 42 states including Washington D. C. Out of all single-service restaurants, Chick-Fil-A ranks at the top of the list. This presents an interesting dynamic between top-level management of Chick-Fil-A and other of their global managers. The four functions of management are subject to internal and external forces in variable degrees when applied to this organization. The planning and organization of Chick-Fil-A are handled at the corporate level. Chick-Fil-A managers are, for the most part, free from dealing with these managerial functions. On the other hand, these functions are prone to both internal and external influences. For example, Chick-Fil-A started to launch salads as part of a revitalization plan because their customers wanted to have healthier choices and healthier diets. Since they always wanted to separate themselves from the fast food image, some global changes were made. Chick-Fil-A introduced salads and fruit to the menu. Chick-Fil-A has a large Corporation...
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...Chick-Fil-A Selling Chicken with a side of GOD A Positive Ethical Organization Chasity Wilson 10-13-2015 Chick-fil-A: Selling Chicken with a side of GOD WHAT DISTINGUISHES AN ETHICAL COMPANY? We as Americans tend to focus on companies unethical behavior, lapses of judgement, corporate misconduct or the methods corporations may use to hide unethical business practices from the public view this process leads to national scrutiny. We seldom recognize an organization that displays positive-intentional ethic behaviors that are defined as acceptable by the American people. The purpose of this paper is to evaluate the ethical standards of the fast food chain Chick-Fil-A and determine if the company establishes a code of ethics. The Webster Dictionary defines ethics as following accepted rules of personal and professional behavior. It is prescribed philosophy dealing with questions of what is good and what is bad combined with moral duty and obligation, the principles of moral behavior governing an individual or group. By implementing a standard of ethical behavior, as a business, the restaurant chain Chick-Fil-A in my opinion exemplifies a living code of ethics as a cognitive, affective, and behavior manifestation of an ethical organization. In your opinion has Chick-Fil-A set a new standard for a positive ethical organization and does the concept of ethics and integrity have a deeper meaning that what the dictionary definition provides? Chick-fil-A (chick-fil-ay...
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...Running head: CHICK-fil-A COMMUNICATION FAILURE Chick-fil-A Communication Failure Larry Boyd Southern New Hampshire University Sunday, July 5, 2015 CHICK-fil-A COMMUNICATION FAILURE !2 Introduction Every organization is prone to different crisis thus; they should learn the necessary procedures to follow when such an incident occurs. Failure to this, the company or organization may destroy its reputation in the market. In July 2012, the CEO of the Chick-fil-A (Dan Cathy) faced a media storm, when he publicly announced his ground on the same-sex marriage. His remarks wedged crisis from homosexual community and other supporters of the civil right movement (Clare, 2014). In this paper, it will discuss the crisis that faced Chick-fil-A and how the organization should respond to such scenario in the future. The paper will also analyze different leadership communication failures and explain how a leader should respond to such controversies. Leadership communication failures After the aftermath, Dan Cathy made several comments on the radio station that led to national anger. The company was under crisis when the leader made comments that his company has been, and will always be ran by a family that understand what definition of a family is; what the bible define marriage as being one man and one woman. People had different opinions towards Mr. Cathy’s comments. For instance, some thought that the company discriminated other cultures as the leader based...
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...determining the feasibility of any new organization venture. Every business must scrutinize every aspect of their prospect operations to ensure they have covered every single component to ensure maximum success going forward. Once companies have gathered the necessary information through their research, they can properly assess the feasibility of their vision and make an appropriate decision. Comprehensive Analysis The fast food industry is continuing to grow and expand throughout the world, and each company is contemplating their role and position within this competitive environment. Chick-fil-A is no exception to this movement and is currently the number one fast food chicken venue in the United States. Despite their regional popularity, they do not have a significant presence in the international market for fast food. As Europe specifically the UK continues to add more fast food chains, Chick-fil-A has set their sights upon this market to expand their global presence. Before they begin organizing and planning their new vision, a high level of market research is necessary including a crucial analysis involving regional, country, and product. Region Analysis Regional Alliances and Economic Integration The UK is the third largest economy in Europe after Germany and France. Sixty percent of food produce is by UK’s agriculture,...
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...Chick–fil–A is known for its production of chicken products in the fast food industry. They have a strong Christian foundation that the founder bases the company’s underlying core values on. It has more than 1,700 restaurants in 39 states and posted sales of more than 4.6 billion dollars in 2012. Chick-fil-As’ headquarters are located in the heart of Atlanta, Georgia where the company began back in 1946 as the Dwarf Grill owned and operated by Truett Cathy. Chick-fil-A’s consecutive years of positive sales growth has set itself apart by revolutionizing delicious chicken products. Chick-fil-A’s mission statement is similar to most fast food restaurant’s missions. “Be America’s best quick service restaurant” (www.chick-fil-a.com) As a company, Chick-fil-A has become the 2nd largest quick service restaurant in the country and is one of the largest privately held restaurant chains in the world. Chick-fil-A’s mission statement alone does not reveal the companies disposition and values that has driven its loyal customer base and success. The company’s mission statement combined with its purpose statement reveals the company’s values which are instilled into every employee of Chick-fil-A. "To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A.” (www.chick-fil-a.com) The company’s mission statement and purpose statement is what differentiates Chick-fil-A from the rest of the quick service...
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...Chick-fil-A 11th November 2014 Dan Cathy made a comment on a radio show about gay marriage. He stated we are inviting God’s judgment on our nation when we shake our fist at him and say, ‘We know better than you as to what constitutes a marriage. Information was leaked that Chick-fil-A was funding anti-gay groups. People are boycotting Chick-fil-A. Sales are declining. How issues will be addressed: Statement released by Chick-fil-A stating that the company will leave the debate over gay marriage to the government. Friendship between Cathy and LGBT leader will be shown in the media. Internal analysis 1. Ranked 13TH amongst quick- serve restaurant franchises 2. Lower advertising budget 3. Low debts 4. Pace of expansion is lower 5. Private family-owned, simple organization structure 6. Gay marriage controversy 7. Quality was the pride 8. Varied menu 9. Loyalty from customers and employees External Analysis 1. Numerous awards for customer service- Corporate social responsibility 2. Minimal franchisee fee as compared to KFC. 3. One operator one restaurant 4. Closed on Sunday- loss of market 5. Charity, community involvement 6. Competitors – McDonald’s , Burger king, Taco Bell, Subway, KFC 7. New outlets to drive growth 8. Fluctuating prices 9. New health care reforms impact 10. Criticism from media 11. Controversy for supporting bilingual marriages Strategies 1. Release stronger, more aggressive...
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...I do not desire to simply operate a franchised restaurant business. I desire to grow a brand that is close to my heart and influences people that I would otherwise not be able to reach without partnering with Chick-fil-A. I want to be self-employed so that I may use my leadership skills and entrepreneurial spirit to develop others. There are three key factors which cement my decision that being a Chick-fil-A Owner/Operator is the right fit: my ability to win the hearts of others by growing and serving them, consistent values between myself and Chick-fil-A, and the ability to achieve strong results through systems and accountability. I possess the innate ability to win the hearts of others by getting to know them personally and pouring our...
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...“Transformative Leadership: Achieving Unparalleled Excellence” For , MGT 3110 February 6, 2015 Abstract This paper summarizes the article written by Cam Caldwell, Rolf D. Dixon, Larry A. Floyd, Joe Chaudoin, Johnathan Post, and Gaynor Cheokas regarding the need for a new type of leadership in today’s social work environment, defined as Transformative leadership. The article itself varies in the definition, however in a broad sense Transformative leadership is maintaining good moral standing and sound business ethics among employees and individuals inside and outside the workplace. However, in order to reach this theoretical level of business related moral and ethical leadership known as Transformative leadership, one must be able to interpret and utilize the six other forms of leadership. The six forms of leadership discussed in this article are Charismatic, Level 5, Principle-centered, Servant, Covenantal, and Transformational leadership. There will be a total of ten propositions (P) that correspond to a given model of leadership and will be referred to as (P1, P2. etc.). When these six models of leadership are combined and used in conjunction, it is known as transformative leadership which makes up the content of this article. Keywords: Ethics, Transformative leadership, Covenantal leadership, Moral standing, Proposition, Level 5 leadership, Servant leadership, Principle-centered leadership, Transformational leadership, Charismatic leadership Executive...
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...an operations-oriented company. McCoy's has always managed without many layers of management. Managers are asked to concentrate on service-related issues in their stores: get the merchandise on the floor, price it, sell it, and help the customer carry it out. The majority of the administrative workload is handled through headquarters so that store employees can concentrate on customer service. The top management team (Emmett McCoy and his two sons, Brian and Mike, who serve as co-presidents) has established 11 teams of managers drawn from the different regions McCoy's stores cover. The teams meet regularly to discuss new products, better ways for product delivery, and a host of items integral to maintaining customer satisfaction. Team leadership is rotated among the managers. McCoy's has a workforce of 70 percent full-time and 30 percent part-time employees. McCoy's philosophy values loyal, adaptable, skilled employees as the most essential element of its overall success. To operationalize this philosophy, the company offers extensive on-the-job training. The path to management involves starting at the store level and learning all facets of operations before advancing into a management program. All management trainees are required to...
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...or disagree with information from the leadership course? 7 Is the information in the article consistent or inconsistent with what you know from your own experience? 8 Conclusion 8 References 10 Abstract Servant leadership is a type of leadership quality that focuses on the philosophy to serve first. It addresses certain concerns like customer experience, employee engagement and ethical values that brings in a culture where the leader and follower both reach a goal without using authoritative power (Baghurts & Carter, 2013). The article discusses a focus group on eleven employees from a servant leadership restaurant and how it uses different methods to examine positive results influence by customer experience, engagements and loyalty to the workplace. Introduction Servant leadership is a management way of life; it tackles the concerns of customer experience, employee engagement and ethics, thus creating an only one of its kind organizational society, where both followers and leaders come together to arrive at organizational objectives without authoritative, or positional power. It is basically leadership through service and it has gained a lot of attention over the years due to its unique approach. This is a philosophy supported by 50% of ‘top100 Best Companies to Work For’. This is because this philosophy does not support leadership based on pursuit of power and self-interest...
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...Servant-Leadership Theory from a Socially Constructed World View and a Biblical World View Mark J. Dixon Jr. Liberty University Abstract Servant-Leadership Theory has been a progressive theory in which much study has been done. Robert Greenleaf began using the term servant leadership to encourage leaders to first want to serve. There are two different world views discussed in this research paper that will shed light into what it takes to be a servant leader and how it can be successful if there is a full understanding of the theory present. There is the secular and the biblical world view in which differences in the two are identified. Servant-Leadership is meant to be more than just a way to see positive outcomes in a business, but it also transfers into effecting people’s lives. An attempt to enhance understanding and the question trying to be answered here is what separates the secular view of Servant-Leadership Theory from the Biblical worldview. This paper examines the characteristics and goals of servant-leadership though both worldviews to give a better understanding of servant-leadership theory. Keywords: servant-leadership, characteristics, biblical, secular Servant-Leadership Theory from a Socially Constructed World View and a Biblical World View There has been much attention given to leadership theories since the introduction of Servant-Leadership Theory by Robert Greenleaf in 1970. Greenleaf’s intent for servant-leadership is to help not only the leader...
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...Running head: Assignment #1 Entrepreneurial Leadership Assignment #1 Entrepreneurial Leadership BUS 508 Contemporary Business Assignment #1 Entrepreneurial Leadership Determine how Five Guys’ philosophy sets it apart from other fast-food chains. Five Guy’s is set apart from other fast-food chains by the history of its origin. Since the company started in 1986 the owners the philosophy was to work out all the details of how to not only create but yet serve the best hamburger and fries. Five Guys uses only the freshest ingredients’ to cook and serve to its customers. In comparison with other fast-food chains in the market place today only two can compare but not surpass the Five Guy’s philosophy. The first fast food chain Wendy’s was created in a similar fashion. In 1996 several years later the first Wendy’s was opened. It philosophy was to also to sever fresh not frozen beef and to be cooked as ordered. This was similar to Five Guy’s however the freshness part was not taken to the same level. Wendy’s used store purchased produce and buns. Five Guys take the freshness to another level of baking the buns they used. The orders were cooked to order but with Five Guy’s you might get your burger a few moments later then Wendy’s but the taste was worth the wait. Customers did like the flavor of the food at Five Guy’s and would often be heard it was worth the wait. Five Guy’s best philosophy was that it went out into the community to local vendors and suppliers...
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...problem-solving -Taught factoring and multiplication * Organized group activities -Created fun games related to the lesson Girl Scouts 2012- * Fundraised “Salvation Army” sponsored Toy Drive * Manually handing off heavy materials * Sold a great amount Girl Scout Cookies to send off for sponsored charities Environmental Justice Club MGR 2013- * Planted gardens around the school * Volunteered to promote environmental safety * Scheduled events that were sponsored by businesses and Charlotte athletic teams (The Hornets) Charlotte’s Chicos for Change June 2014 * Traveled to Dominican Republic * Volunteered on construction work * Taught children reading and writing lessons * Experienced a country’s diverse culture and history...
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