Exam
Name___________________________________

TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.

5)
Supply chain inefficiencies can waste as much as 25 percent of a company’s operating costs.
Answer:
True
False

10)
Implementing an enterprise application typically requires organizational change as well as adjustments to existing business processes.
Answer:
True
False

15)
You would expect to find PRM and ERM modules in the most comprehensive CRM software packages.
Answer:
True
False

20)
Enterprise systems require fundamental changes in the way the business operates.
Answer:
True
False

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

24)
Enterprise software is built around thousands of predefined business processes that reflect
A)
the firm's organization.
B)
industry goals.
C)
best practices.
D)
cutting edge workflow analyses.

28)
In order to achieve maximum benefit from an enterprise software package, a business
A)
customizes the software to match all of its business processes.
B)
uses only the processes in the software that match its own processes.
C)
changes the way it works to match the software’s business processes.
D)
selects only the software that best matches its existing business processes.

32)
Components or parts of finished products are referred to as
A)
upstream materials.
B)
raw materials.
C)
secondary products.
D)
intermediate products.

36)
Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?
A)
safety stock
B)
continuous replenishment
C)
just-in-time strategies
D)
demand planning

40)
Systems that enable a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product best