Executive Summary
This report provides an overview of a hypothetical business process used in theDepartment of Foreign Affairs and Trade in providing assistance to Australianstravelling and living overseas.The potential uses of two Information Systems, an Office Information System and anExpert System, are presented.
Andrew Cole ii CIS137208383 January 2011
Table of Contents
Executive Summary .................................................................................................... i
Table of Contents ........................................................................................................ii
1.
Introduction ......................................................................................................... 1
1.1.
Department of Foreign Affairs and Trade........................................................... 1
1.2.
Organizational Structure .................................................................................... 1
2.
Consular, Public Diplomacy and Parliamentary Affairs Division .......................... 2
2.1.
Business Process .............................................................................................. 2
3.
Office Information System ................................................................................... 3
3.1.
Supporting Business Process ............................................................................ 3
3.2.
Value Add .......................................................................................................... 3
3.3.
Inputs, Outputs and Feedback ........................................................................... 3
3.4.
Requirements .................................................................................................... 4
4.
Expert System