...Cisco IT Case Study Organizational Change and Advanced Services for Operational Success How Cisco IT Implemented Organizational Change and Advanced Services for Operational Success New organizational framework greatly improves operations. Given today’s pressing need to optimize IT services and resources while reducing costs and improving organizationwide productivity, the Cisco lifecycle methodology offers the framework needed to make operations more efficient and responsive. Cisco IT Network and Data Center Services (NDCS) changed from using a traditional organizational model to Cisco’s own lifecycle model, with substantial operations improvements across five different metrics. This case study describes Cisco IT’s internal infrastructure, a leading-edge enterprise IT environment that is among the largest and most complex in the world. “By moving from a traditional technology, silo-based organizational structure to a lifecycle-based model, we were able to improve our operational metrics considerably. Our number of cases decreased by approximately 60 percent, and our time-to-repair to get clients back up and running has decreased by almost 70 percent.” John Manville, Vice President, IT Network and Data Center Services, Cisco BACKGROUND An enterprise with 300 locations in 90 countries, Cisco has 46 data centers and server rooms supporting the 65,000-plus employees. Fourteen of the data centers/server rooms are production or customer-facing and 32 are used for product...
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...Cisco Systems, Inc.: Implementing ERP [HBR case #699022] Reviews Cisco System's approach to implementing Oracle's Enterprise Resource Planning (ERP) software product. This case chronologically reviews the diverse, critical success factors and obstacles facing Cisco during its implementation. Cisco faced the need for information systems replacement based on its significant growth potential and its reliance on failing legacy systems. The discussion focuses on where management was particularly savvy in contrast to where it was the beneficiary of good fortune. Cisco was highly successful with its enterprise resource planning (ERP) effort. What accounts for this success? What were the most important things that Cisco did correctly? Cisco’s success is greatly attributed by its 100% dedication of their teams to complete this project. It started with the senior management team approval and support. This includes its core ERP team of 20 which expanded to 100 after the board approval. Also included is the Executive Steering committee which also worked countless hours to meet this deadline. Even the hardware vendor who was an executive sponsor probably had 30 people on site at one point. This big financially but it was a great reference for them. The core ERP team represented a cross section of Cisco’s business community who were experts in its field . They were very structured and organized dividing the large 100 team into 5 process area teams or ‘tracks’. Each track had a Cisco...
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...Problem definition Cisco Systems Inc. is one of the leading companies operating in the telecommunication industry. At the present moment, the company has a strong position in the world market and actively develops its business targeting at the wider implementation of new technologies. In fact, the company was traditionally oriented on the introduction of innovations and nowadays it is still focused on the development of new technologies which can improve the position of the company in the market and guarantee its leadership in the future. In such a situation, Cisco Systems Inc. develops its corporate strategy, which basically targets at the acquisition of smaller companies which a great potential and have developments which could be very perspective in the future. One of such companies is Summa Four, which Cisco Systems Inc. wants to acquire. In this respect, it should be said that the acquisition of the new company will inevitably pose certain difficulties Cisco Systems Inc. will have to overcome. Even though the company has a huge experience of acquisitions, since the company has launched the strategy of acquisition since the early 1990s, the acquisition of Summa Four is different from the acquisition of any other company Cisco Systems has ever bided for before. To put it more precisely, as a rule Cisco Systems Inc. acquired companies which were small and did not possess significant manufacturing facilities. Basically, such acquisitions were rather investment in the human...
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...Cisco Case Study 1. Observable artifacts are the manifestations of an organization’s culture that employees can easily see or talk about. They supply the signals that employees interpret to gauge how they should act during the workday. An example of observable artifacts of Cisco’s culture is their use of cross-functional teams, councils and boards to enhance innovation and teamwork which lead to faster decision-making. CEO John Chambers uses three words to describe the benefits of this team oriented management system: “speed, skill, and flexibility.” Espoused values of Cisco are a dedication to customer success, innovation and learning, partnerships, collaboration, and doing more with less. Each of these values is continually articulated and reinforced in the mission statement, policies and practices, and culture of the company. Basic assumptions are the taken for granted beliefs and thoughts, and represent the core of organizational culture. being involved in numerous groups makes the company as a whole grow faster and be better ready for the economy. 2. After losing billions of dollars, CEO Chambers changed Cisco from a top-down organization to one that encourages collaboration and teamwork at all levels. Chambers grouped executives into cross-functional teams by combining managers in sales with leaders in engineering hoping that this would lead to faster decision-making. The hierarchical element needed to change in order to right the wrongs and move forward as company...
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...as strategies, technologies, and process improvement methodologies; meeting with senior DoD officials, Congressional delegates, business executives, etc; as well as taking part in a one-week graduate-level business overview provided by the University of Virginia’s Darden Graduate School of Business Administration. Following the fellows’ corporate assignment, formal outbriefs are provided to approximately forty senior leaders across OSD and the Services regarding their observations and recommendations. Traditionally, these outbriefs include sessions with the Secretary, Deputy Secretary, Service Secretaries and Chiefs, as well as other senior officials. As a member of the 2004-2005 SDCFP, it was an honor and pleasure to be assigned at Cisco Systems in San Jose, CA. Without exception, the men and women...
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...Cisco Virtualization Experience Infrastructure (VXI) Reference Architecture October 5, 2010 What You Will Learn Enterprise IT departments are pressured to control costs, improve manageability, enhance security, and speed-up the deployment of new capabilities while supporting a consistent user experience across diverse endpoints. Desktop virtualization (DV) has become a popular solution for addressing these needs. With hosted DV, the end-user’s desktop experience (operating system, applications, and associated data) is abstracted from the physical endpoint and centralized. The user’s desktop image is hosted as a virtual machine on a data center server. Users can access hosted virtual desktops from anywhere through DV appliances, smart phones, tablet computers, laptop and desktop computers, and other clients. Organizations deploying DV face many challenges, as the DV technologies potentially affect the entire IT infrastructure. To address these challenges, Cisco has developed Cisco® Virtualization Experience Infrastructure (VXI), a comprehensive architecture for desktop virtualization. Cisco VXI, which uses three existing Cisco architectures, includes designs for virtualized data centers, virtualization-aware borderless networks, and virtualized workspaces, and the critical services needed to support these architectures. Cisco VXI reduces the total cost of ownership (TCO), streamlines operations, simplifies management, and positions organizations for growth. This document describes...
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...“Social Strategy at Cisco Systems” written by Mikolaj J. Piskorski, Daniel Malter, and Aaron Smith. It emphasis on a main concern, which is aligned with Cisco Learning Network and Internet of Everything (IoE) and is presented in a question; how can Cisco’s phenomenon of “Internet of Everything” be attained through Cisco Learning Network? The issue highlights the importance of Cisco’s strategic commitment of advancing and supporting the Internet of everything. The Cisco Learning Network, a social learning community focused on the IT industry, allows members to learn and interact with each other through a social platform. Whereas, the Internet of Everything is the networked connection of people, process, data, and things. Correlation of the two ideas can help Cisco increase certification by 2018 and retrain all of IT workforce; hence bringing major opportunities for the Cisco Learning Network. The report goes into further details by analyzing the three main reason of why this is an issue and what implicit opportunities does it present, who is effects of the main issue and what are the alternatives. Growth/expansion, competition, and future challenges and opportunity are three main point led to the goal of IoE (Internet of Eveyrthing) . Expanding the CLN (Cisco Leaning Network) and social platform, can attractive members all around the world and help develop ideas to attain IoE era. Jeanne Beliveau-Dunn,vice president and general manager for Learning@Cisco systems Inc, worked...
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...Case Study of Cisco Systems, Inc. Nirav Sheth INTB 3354: Introduction of Global Business Professor Alana Aleman April 8, 2015 1. Introduction Leonard Bosack and Sandy Lerner, the married couple who met at Stanford University, founded Cisco in 1984 in San Francisco, California. During Cisco’s founding years at Stanford University, Leonard Bosack, Sandy Lerner, and a few others helped connect hundreds of computers throughout Stanford University on a wired network. They understood that they could take this technology and help other university and business, which helped Cisco grow into the $150 billion networking conglomerate it is today. Cisco multiprotocol router, Cisco’s first major product, was one of a kind package of a group of routers, switches, internetworking and other telecommunication devices that helps a group of computers multitask on a closed network. From here, Cisco’s management created a market where they could sell routers, switches, servers, data centers, and other telecommunication devices and software to help connect the world through electronic devices. Like many other technology companies, there were able to help bring this technology to the rest of the world because their hardware and software did not vary too much throughout different markets. They were able to become truly global and sell their products all over the world to enable billions of people enable them to connect into the digital world. (Boudreau) 2. Problems Cisco first legal problem...
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...Cisco IT Case Study Organizational Change and Advanced Services for Operational Success How Cisco IT Implemented Organizational Change and Advanced Services for Operational Success New organizational framework greatly improves operations. Given today’s pressing need to optimize IT services and resources while reducing costs and improving organizationwide productivity, the Cisco lifecycle methodology offers the framework needed to make operations more efficient and responsive. Cisco IT Network and Data Center Services (NDCS) changed from using a traditional organizational model to Cisco’s own lifecycle model, with substantial operations improvements across five different metrics. This case study describes Cisco IT’s internal infrastructure, a leading-edge enterprise IT environment that is among the largest and most complex in the world. “By moving from a traditional technology, silo-based organizational structure to a lifecycle-based model, we were able to improve our operational metrics considerably. Our number of cases decreased by approximately 60 percent, and our time-to-repair to get clients back up and running has decreased by almost 70 percent.” John Manville, Vice President, IT Network and Data Center Services, Cisco BACKGROUND An enterprise with 300 locations in 90 countries, Cisco has 46 data centers and server rooms supporting the 65,000-plus employees. Fourteen of the data centers/server rooms are production or customer-facing and 32...
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...Cisco Systems ERP – Case Study Andree Grecchi Hawai’i Pacific University 2/19/2014 IS 6005 Professor: Ken Rossi Table of Contents Who is Cisco? 2 Prehistorical Infrastructure 4 Seeking for a new start 4 Evaluation 6 Conclusion 7 References 8 Who is Cisco? Cisco is one of the most powerful and successful corporation in the IP network industry. In the fiscal 2013 their revenue totaled $48.6 billion and their Net Income was $10.0 billion (Cisco 2013 Annual Report). Cisco focuses on delivering products and services that consists in integrated networks for all forms of communication and IT. They provide their customers with an integrated architectural approach that gathers application-specific integrated circuits (ASICs) software, hardware, and services. In December 1984 Cisco Systems Inc. was founded by two computer scientist at the Stanford University, Len Bosack and Sandy Lerner, husband and wife. The two lovers wanted to communicate by email from their respective offices, but at the time different local area protocols communications didn’t exist. As a result the first multi-protocol router came out. Since then Cisco lead the networking market allowing “the transportation of voice, data and video within buildings, across campuses and around the world” (Cisco 2013 Annual Report. P.1). This is possible thanks to the routers, its core technology. A router is a device that joins multiple networks together, it allows the connection...
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...ii Cisco TelePresence Fundamentals Cisco TelePresence Fundamentals Tim Szigeti, Kevin McMenamy, Roland Saville, Alan Glowacki Copyright©2009 Cisco Systems, Inc. Published by: Cisco Press 800 East 96th Street Indianapolis, IN 46240 USA All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher, except for the inclusion of brief quotations in a review. Printed in the United States of America First Printing May 2009 Library of Congress Cataloging-in-Publication Data Cisco TelePresence fundamentals / Tim Szigeti ... [et al.]. p. cm. ISBN-13: 978-1-58705-593-5 (pbk.) ISBN-10: 1-58705-593-7 (pbk.) 1. Multimedia communications. 2. Computer conferencing. I. Szigeti, Tim. II. Title. [DNLM: 1. Cisco Systems, Inc. ] TK5105.15.C57 2009 006.7--dc22 2009013062 ISBN-13: 978-1-58705-593-5 ISBN-10: 1-58705-593-7 Warning and Disclaimer This book is designed to provide information about Cisco TelePresence. Every effort has been made to make this book as complete and as accurate as possible, but no warranty or fitness is implied. The information is provided on an “as is” basis. The authors, Cisco Press, and Cisco Systems, Inc. shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book or...
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...Summary On November 13, 2007, a global, cross-functional team at Cisco Systems, Inc. was seeking the green light to start manufacturing a new router, code-named Viking. The team faced a number of challenges in launching the low-cost but powerful router for telecommunications service providers. After overhauling the project to sharply increase the router's planned speed and capacity, the company had just one year to launch the product, an unusually fast schedule. In addition, Viking team was proposing that manufacturing be launched in China, which had an ever-expending and ever- improving electronic manufacturing base. Therefore, Cisco could get the low-cost production right aways. It also planned to use contract manufacturer Foxconn Technology Group to produce the machine, even though Foxconn had never made such a complex product for Cisco. The case mainly talks about the some pressures and complexities of introducing a newly sophisticated technology product for a worldwide market and some considerations in achieving success in new product introduction. 1.What are the challenges and risks faced by technology companies in new product introduction? Preparation-----First, it will spend some time to line up manufacturing, supply chain and marketing arrangements. In this first phase, considering the unusually accelerated schedule, the company should still gather a lot of information about an opportunity so it can make a sound decision about whether or not to pursue the business...
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...Introduction Cisco is a worldwide leader in networking that transforms how people connect, communicate and collaborate. For the year 2012, Cisco reported its fourth quarter and fiscal year results for the period which ended on July 28, 2012 with net sales of $11.7 billion. Cisco was incorporated in December 1984 in California. Cisco’s stock ticker is CSCO. The stock was added to the Dow Jones Industrial Average on June 8, 2009, and is also included in the S&P 500 Index, the Russell 1000 Index, NASDAQ 100 Index and the Russell 1000 Growth Stock Index. Cisco headquarters are located at: 170 West Tasman Dr. SAN JOSE, CA 95134-1706 United States +1-408-526-4000 (Phone) Executive Compensation Compensation for executives consists of three parts including the base salary, variable cash incentive awards, and long term equity based incentive awards. As the chart below displays, the base salary for John Chambers is set at $ 375,000 which is well below the 25th percentile and has remained unchanged since FY 2008. Cisco establishes base salaries at the beginning of the fiscal year based on the performance of the previous year. Performance measure and goals for determining annual cash incentive awards for the executives are pre-established in Code Section 162. The pre-established goals are established based on Cisco’s accomplishment of the financial performance goals, customer satisfaction criteria, and the individual executive’s contribution. Bonuses for all executive officers excluding...
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...Running Head: ADVANTAGES OF CISCO Advantages of Cisco [Writer’s Name] [Institution’s Name] Advantages of Cisco Cisco ISN components are deployed at the edge of big organizationsr IP network, and enable big organizations to provide local IVR and queuing corporate services without consuming expensive bandwidth on the core IP backbone Alternatively, the ISN routes and transfers the call through the IP network, in effect turning the IP network into a giant user-controlled switch.More Efficient Call Routing and Transfers: When a call has finished receiving IVR/queuing treatment on the ISN, the call is routed to its destination without needing a bridge inside the ISN As a result a lesser number of ports are required on the ISN than on some other IVR systems As an Open, Future-Proof Architecture, the ISN performs in an open environment using common Internet technologies and methods. Scalability and Operational Simplicity: The Cisco ISN solution can be customized to solve big organizationsr communication requirements. ISN servers can easily be added to big organizationsr existing infrastructure if the communication needs of the business are growing. The ISN`s technology also simplifies operational management. It fits Big organizationsr Communication needs as the Cisco ISN has the ability to operate in a pure IP environment and it can also be integrated with big organizationsr existing telephony infrastructure through the use of voice-over-IP (VoIP) gateways. New Corporate...
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...Story Cisco Systems Inc. is a worldwide computer networking company based out of San Jose, California. From Cisco’s beginning they as a company aimed to connect all members of the supply chain. Cisco’s initial product was the router, which contained an operating software called Internet Operating System (IOS). This product launched Cisco as a company and led to their future goal of a completely integrated supply chain. The first integration, a customer support site, came a year after the router was launched and it allowed customers to download and upgrade software as well as technical support through e-mail. This support center continued to grow through the early nineties and was eventually replaced by a customer support system on their website. The customer support system was continually added to and by 1995 it included; company and product information, technical and customer support, and most importantly it introduced the ability to sell products and services online. Cisco’s main desire behind this system was to streamline the process of customer support and allow the information to more easily utilized. In 1996, Cisco implemented another Internet application called “Networked Strategy,” this introduced online order entry and allowed the information to flow through Cisco’s supply chain. The order information was sent to Cisco’s ERP system which in turn sent it out to the various suppliers and manufacturers, allowing for a very efficient process. Cisco continued...
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