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Citibank Case Study

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Citibank Case Study

1. There are mixed feelings in regard to how swiftly Citibank responded to their customers about the potential security breach. First the thorough investigation has to be appreciated. Citibank did make an immediate effort to identify where the problem originated and make corrective active to avoid any further possible instances. Maybe some warning could have been sent to all customers to watch for any unauthorized use of their accounts and to report it immediately because of the unsettled issue. While on the other side an unnecessary panic could have been created and the information been sent out before it was substantiated. Although time is of the essence in situations such as this, reliable and complete information is also essential.

2. As a consumer I do believe that banks currently make every effort to protect the assets that they are entrusted with. However because of the way criminals are constantly finding ways to get into systems, I do believe that the banking industry must stay abreast of the schemes and make rapid changes as soon as they become know. Also they should stay ahead of those criminals and make sure that the safeguards are in place. They should have methods in place that test the systems against hackers.

3. The government role should include but not be limited to placing rules and regulations in place that make the financial institution accountable for the personal information that the customers place in their care. These rules should also place liability on the institutions whenever there is a breach. Standards should be maintained that would mandate that all financial institution have to security measures that are multi-tiered and not easily accessible without passing certain test.

4. Hacking incidents is a way of life in this technical age, however it not alleviate the need or requirement that this

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