...IM/IT Governance and Decision Rights Give five different examples of simple systems and include the input(s), conversion process, and output(s)? Ensure that there is some feedback between your examples. Appointment –scheduling process of an ambulatory care center as a simple system. Inputs to the system consist, of appointment request from patients; physician schedules; and clinic resources, including personnel, set of actions; the scheduling clerks collect information from patents, match patient requirements to available time slots, and make appointment. Output of this simple system becomes the input for several other functional systems of the clinic, such as, medical records, patient accounting, and others. The conversion process includes a set of actions; scheduling clerks collect information from patients, match requirements to available time slots, and make appointments. The feedback will occur in the form of adjusted information on the number of time slot available as patients are scheduled for the clinic. (Austin and Boxerman’s, 2007). Admission- the admissions representative works in a team environment to facilitate admissions recruitment and the registration processes for that specific ambulatory care center. This position requires heavy outbound call volume, appointment scheduling, and handling of telephone, mail-in, walk-in, and internet-based (Alpine-college, 2009). The output for this simple system also becomes the input for several other functional systems...
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...Minkow. Minkow had high hopes to make it big – to be a millionaire very early in life. He started a carpet cleaning business in the garage of his home. Minkow realized early on that he was not going to become a millionaire cleaning other people’s carpets. He had bigger plans than that. Minkow was going to make it big in the insurance restoration business. In other words, ZZZZ Best would contract to do carpet and drapery cleaning jobs after a fire or flood. Since the damage from the fire or flood probably would be covered by insurance, the customer would be eager to have the work done. The only problem with Minkow’s insurance restoration idea was that it was all a fiction. There were no insurance restoration jobs, at least for ZZZZ Best. In the process of creating the fraud, Minkow was able to dupe the auditors, Ernst & Whinney into thinking the insurance restoration business was real. In fact, over 80 percent of his revenue was allegedly from this work. The auditors never caught on until it was too late. How Barry Became a Fraudster Minkow wrote a book, Clean Sweep: A Story of Compromise, Corruption, Collapse, and Comeback** that provides some insights into the mind of a 15-year old kid __________________ * The facts are derived from a video by the ACFE, Cooking the Books: What Every Accountant Should Know about Fraud. **Barry Minkow, Clean Sweep: A Story of Compromise, Corruption, Collapse, and Comeback (Nashville, TN: Thomas Nelson, 1995). who was called a...
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...internal storage and external shipping of logistics supply activities for the ABC Wing b. Is responsible for managing and staffing the Material Management Flight for the logistics supply and information sections c. Actively oversees and manages proper implementation of unit programs for supply and the issue of all mobility bag assets d. Administers procedures, programming and staffing of individuals, supplies and parts for A-10 and KC-135 Aircrafts. In the past I have held positions as Executive Officer and Commander. “The commander analyzes and restates the mission, designs the concept of operations, organizes the forces, and provides support to subordinate units. He issues mission orders with sufficient details for his subordinates to plan and lead their units.” The inability of...
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...Inexperienced Leadership | Chapter 1 Introduction Overview of Organization The Logistics Squadron is a consolidated logistics squadron providing supply, vehicle and readiness support to the Wing, tenant units and agencies. The guiding principles utilized in the performance of the organization are as follows; a. Mission Statement: A military organization dedicated to providing logistical support to our Joint Service Community. b. Vision Statement: Provide quality service to our customers in support of their missions. c. Values: Integrity, Accountability, Teamwork and Excellence. The squadron provides direction and management of base logistics processes related to cargo mapping, equipment, fueling operations, vehicle dispatch and deployment planning. The function of the squadron is to manage the overall supplies of the wing and effectively manage its inventories. It is a part of the Air National Guard, Wing with over 150 personnel encompassing, active military, traditional guardsmen and civilians. The Logistics Readiness Officer who: a. Provides oversight of the internal storage and external shipping of logistics supply activities for the Wing b. Is responsible for managing and staffing the Material Management Flight for the logistics supply and information sections c. Actively oversees and manages proper implementation of unit programs for supply and the issue of all mobility bag assets d. Administers procedures...
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...The Life of a Princess Once upon a time, there lived a beautiful princess and a gallant prince. As brother and sister, they roamed the kingdom and the land beyond on horseback. “Giddy up!” The princess commanded her deep black shire as she and her brother raced up mountains, winded through trees, and trotted across rivers. Before long, the princess and the prince arrived at the castle and immediately inhaled the aroma of fanciful feast. With that, the make-believe kingdom melted away as Lila and Oliver’s stomachs brought them back to reality. Miraculously, Lila and Oliver’s imaginations were intertwined in way that they played well with each other. They were the best of friends, and the worlds they created together felt vivid and realistic....
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...Consumerism History of Consumerism Consumerism is a social and economic order that encourages the purchase of goods and services in an elevated amount. Consumerism as an ideology first appeared in Western Europe roughly three hundred years ago. It gave a rise in consumer’s need and importance to the display of material items. It promoted economic progress, a rise in small shops, an increase in the growth of cities, and an incline in individualism. A shift in the market hit right before the Industrial Revolution. Capitalist development and the industrial revolution focused on infrastructure and production and manipulation of fossil fuels. In 1919 consumerism began to sweep over the American population when General Motors Acceptance Corporation (GMAC) was established. The General Motors Acceptance Corporation mission was to issue loans to customers who had purchased a vehicle. Americans started the notion of “Keeping up with the joneses” which is the idea that Americans compare themselves to their neighbors, defining each stance in socio-cultural inferiority. With this new need for status with possessions was thought to be the beginning of the American consumer culture. Soon after The Great Depression and World War broke out. When the war-ceased consumers went wild, credit cards issued first for convince took off quickly to show status through the products each individual had. Consumerism gathered strength in the United States through internal trade growing, expansion...
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...ISSUES IN ACCOUNTING EDUCATION Vol. 19, No. 4 November 2004 pp. 555–565 The ALLTEL Pavilion Case: Strategy and CVP Analysis Edward Blocher and Kung H. Chen ABSTRACT: The ALLTEL Pavilion case is intended for the undergraduate management accounting or cost accounting course and the M.B.A. management accounting course. It provides an excellent context in which to examine strategic issues in using cost volume profit (CVP) in a service business. Based on an actual entertainment pavilion, the case develops many factors unique to a service business and illustrates how pavilion management can use CVP analysis to determine which artists to attract and what kinds of contracts to have with these performers. The Pavilion has two types of customers (paying ticket holders and free ticket holders) and earns profits from three types of revenues (ticket revenues, concession revenues, and parking fees). The case requires you to identify the best strategy for different types of artists, conduct cost-volume-profit analyses, consider the strategic issues related to operating leverage and how this affects the choice of performer and contract, and assess pricing strategies. O ne day in early November, Pam Berg, Manager of the ALLTEL Pavilion, was reviewing the operating results for the year just completed in preparation for the executive board meeting the following Friday. While the year ended in the black, she was disappointed that the ALLTEL Pavilion failed to earn the budgeted...
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...SPOTLIGHT ON HOW TO MANAGE DISRUPTION Spotlight ARTWORK Henrique Oliveira, Tapumes Rice Gallery, Houston, 2009, plywood 4.7 x 13.4 x 2m It’s not enough to know that a threat is coming. You need to know whether it’s coming right for you. by Maxwell Wessel and Clayton M. Christensen 56 Harvard Business Review December 2012 PHOTOGRAPHY: NASH BAKER Surviving Disruption HBR.ORG Maxwell Wessel is a fellow at the Forum for Growth and Innovation and a senior researcher at Harvard Business School. Clayton M. Christensen is the Kim B. Clark Professor of Business Administration at HBS. D SPOTLIGHT ON HOW TO MANAGE DISRUPTION Disruptive innovations are like missiles launched at your business. For 20 years we’ve described missile after missile that took aim and annihilated its target: Napster, Amazon, and the Apple Store devastated Tower Records and Musicland; tiny, underpowered personal computers grew to replace minicomputers and mainframes; digital photography made lm practically obsolete. And all along we’ve prescribed a single response to ensure that when the dust settles, you’ll still have a viable business: Develop a disruption of your own before it’s too late to reap the rewards of participation in new, high-growth markets—as Procter & Gamble did with Swiffer, Dow Corning with Xiameter, and Apple with the iPod, iTunes, the iPad, and (most spectacularly) the iPhone. That prescription is, if anything, even more imperative in an increasingly volatile world...
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...MEMORANDUM/POLICY "THE CMC-HOOTERS MANAGEMENT MANIFESTO" GUIDE TO HOOTERS RESTAURANT OPERATIONS EXCELLENCE By James E. Cornett III, with J. Philip Cornett All Rights Reserved Copyright 1998 Created: December 1996 Last Updated 11-04-10 MANAGER RESPONSIBILITIES This memo will highlight responsibilities for the Hooters Manager position. Many duties are for the position of General Manager. However, any "assistant" manager performing these duties well will progress and perform much better than one just merely going through the motions. This set of philosophies and operating policies was derived from the CMC-HOOTERS GENERAL MANAGER MANIFESTO. OVERVIEW There are many responsibilities that will be defined in terms of mechanical responsibilities.... But more important than that, and therefore things that I will list first, are philosophical and attitudinal responsibilities. Most managers can run a typical restaurant. But Hooters is not a typical concept or restaurant operation. It takes a special person to manage a Hooters and an even more special person to be a excellent manager of a Hooters Restaurant. You have to run the restaurant like it's yours and the GM's to own and run, working as a team, and make yourself only settle for being the BEST in town. Nothing second rate. You must know that settling for mediocrity means death to the restaurant, any potential bonuses, and death to job security and career growth. That means always concerning yourself...
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...It is not the strongest of the species that survive, nor the most intelligent, but the ones most responsive to change. (Charles Darwin) Introduction In this chapter, we turn our focus to how organizations sustain advantage. We do this through exploring strategic change, while, to complement this in Chapter 12, we examine strategic innovation and corporate entrepreneurship. Strategic change is about ensuring that the organization is consistently relevant in its market arenas and, as the opening quote from Darwin illustrates, about the need to be responsive to change. Back in 1865, the seeds of the company that we know today as Nokia were sown when Frederik Ideastam set up a paper mill on the banks of the Nokianvirta river in Finland. From this base, over the next hundred years, the company evolved to become a Nordic industrial conglomerate operating in paper, rubber, and cables, and from there to a European player in consumer electronics in the 1970s and 1980s. In 1996, a decision was made to divest all of its other businesses in order to concentrate on becoming a global giant in telecommunications. This is the position that Nokia is attempting to retain as it continues to ride the technological wave of change, focusing on technological convergence in mobile phones, multimedia, and enterprise solutions. Although the reorientation of Nokia over time did not come without its difficulties in integrating acquisitions and developing a strong corporate culture to unite...
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...Secretary of Defense Corporate Fellows Program FINAL REPORT UNITED TECHNOLOGIES CORPORATION Lt Col Clyde M. Woltman, USMC June 2002 TABLE OF CONTENTS Table of Contents I Introduction ii Chapter 1…United Technologies Corporation The Sectors…Corporation Overview 1 Corporate Strategy, Culture, Environment 2 “Most Admired”…A UTC Legacy 2 Chapter 2…Pratt & Whitney Organization 3 Strategic Planning Process 3 Road Maps 4 Transformation 5 “The Great Engine War” 6 Leaness 7 ACE 8 Competition…Lessons Learned? 10 Chapter 3…Maintaining the Edge Leadership Challenge…Transforming Culture 14 Growth…The Key to the Future 14 “Re-inventing the Business” 15 Enterprise Resource Planning Initiative 16 Strategic Approach to Managing Human Resources 19 Employee Services 20 Chapter 4…For DoD Lean Thinking in DoD 22 Achieving Competitive Excellence in DoD 22 Outsourcing…”Keeping Our Core Competencies in House 23 Employee Education 23 Life After the Military Service…Improving the Odds 25 Adages of Human Resources 25 Bibliography 26 INTRODUCTION Assignment Overview I was assigned as a Secretary of Defense Corporate Fellow to Pratt & Whitney Corporation, one of the six principal Sectors of United Technologies Corporation (UTC). My initial assignment with Pratt was to the F135 Joint Strike Fighter (JSF) Engine Program at the Military...
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...SPEAK ENGLISH LIKE AN AMERICAN YOU ALREADY SPEAK ENGLISH... NOW SPEAK IT EVEN BETTER! DELUXE BOOK & CD SET A M Y GILLETT Copyright © 2004 by Language Success Press All rights reserved. No part of this book may be reproduced in any form or by any electronic or mechanical means including information storage and retrieval systems without permission in writing from the publisher. First Edition ISBN 0-9725300-3-7 Library of Congress Control Number: 2004102958 Visit our website: www.languagesuccesspress.com Bulk discounts are available. For information, please contact: Language Success Press 2232 S. Main Street #345 Ann Arbor, MI 48103 USA E-mail: sales@languagesuccesspress.com Fax: (303) 484-2004 (USA) Printed in the United States of America The author is very grateful to the following people for their collaboration and advice while preparing this book and CD set: Vijay Banta, Jacqueline Gillett, Thomas Gillett, Marcy Carreras, John McDermott, Natasha McDermott, Cat McGrath, Patrick O'Connell. ABOUT THE AUTHOR Amy Gillett has taught English as a Second Language (ESL) in Stamford, Connecticut and in Prague, Czech Republic. Her essays and humor writing have appeared in many publications, including MAD Magazine, the San Francisco Chronicle, and Family Circle. Amy majored in Slavic Languages and Literature at Stanford University and holds a Master's degree from Stanford in Russian and Eastern European Studies. Amy has studied and worked abroad in many countries...
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....................................................................................7 A Woman of Action......................................................................................................................8 Working With Eager Hands........................................................................................................9 Shop to the Glory of God...........................................................................................................11 The Proverbs 31 Woman Rises Very Early..............................................................................12 Do You Have a Dream?..............................................................................................................14 Vigorously Clean Your Home & Get a Bonus Workout.......................................................16 Burning the Midnight Oil..........................................................................................................18 Mundane Tasks Are a Hidden Treasure.................................................................................20 P.S. Your Hands Are Beautiful..................................................................................................22 Are You Prepared for the Weather Changes?.........................................................................24 The Proverbs 31 Woman is...
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...high-level philosophizing to the fine details of time management. Take a minute to check this one out." —Mark Henricks, Entrepreneur "David Allen's productivity principles are rooted in big ideas ... but they're also eminently practical." —Keith H. Hammonds, Fast Company "David Allen brings new clarity to the power of purpose, the essential nature of relaxation, and deceptively simple guidelines for getting things done. He employs extensive experience, personal stories, and his own recipe for simplicity, speed, and fun." —Frances Hesselbein, chairman, board of governors, The Drucker Foundation "Anyone who reads this book can apply this knowledge and these skills in their lives for immediate results." —Stephen P. Magee, chaired professor of business and economics, University of Texas at Austin "A true skeptic of most management fixes, I have to say David's program is a winner!" —Joline Godfrey, CEO, Independent Means, Inc. and author of Our Wildest Dreams "Getting Things Done describes an incredibly practical process that can help busy people regain control of their lives. It can help you be more successful. Even more important, it can help you have a happier life!" —Marshall Goldsmith, coeditor, The Leader of the Future and Coaching for Leadership "WARNING: Reading Getting Things Done can be hazardous to your old habits of procrastination. David Allen's approach is refreshingly simple and...
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...Chapter 9 Profit Planning: Cost-Volume-Profit Analysis Cases |9-1 |Cost-Volume-Profit Analysis and Strategy | |9-2 |Cost-Volume-Profit Analysis and Cost Estimation | |9-3 |Cost-Volume-Profit Analysis and Strategy | |9-4 |Cost-Volume-Profit Analysis and Strategy: The ALLTEL Pavilion | |9-5 |Sensitivity Analysis; Regression Analysis | |9-6 |Profit Planning: Choice of Cost Structure | |9-7 |Pancake World | Readings 9-1: “Tools for Dealing with Uncertainty” by David R. Fordham, CMA, CPA, Ph.D and S. Brooks Marshall, CFA. DBA This article explains how to use simulation methods within a spreadsheet program such as Excel to perform sensitivity analysis for a given decision context. The available spreadsheet simulation software systems include the programs Crystal Ball and @Risk, among others. These software systems allow the user to analyze the effect of uncertainty on the potential outcomes of a decision. These tools can be applied directly to CVP analysis. The tools allow...
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