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Client Server Networking I

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NT1230
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Client-Server Networking I
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Homework Assignments

Name: Ernani Narag Week 6
Homework: Due Week 7

Assignment 1: Ticket Escalation
Assignment Requirements
Respond to the following email, making recommended solutions and explaining the rationale for your recommendations:
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FROM: Manager

TO: Systems Administrator

RE: Support Prioritization

I am receiving complaints from department supervisors that their support issues are not being addressed in a timely manner. We need a ticket escalation policy to ensure business priorities are met, while managing end-user expectations.

Please draft a policy describing how support requests will be prioritized.

In addition to normal troubleshooting prioritization, please address the following departments: customer service, sales, accounting and marketing, prioritized in that order.
How can we better manage these business requirements?
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Submission Requirements
Address all of the concerns of the manager and provide a recommendation.
Microsoft Word. 1-2 pages.

Self-Assessment Checklist I made recommendations to address all of the concerns in the email. | * | I explained my reasoning. | * | I composed a professional response. | * | I used critical thinking. | * | I have followed the submission requirements:File Format: Microsoft Word (.doc /.docx)Length: 1-2 pagesFont: Times New Roman 12 point sizeLine Spacing: Double | * |

Ernani Narag
NT1230 Unit 6

From: System Administrator
To: Manager
Re: Support prioritization Thank you for addressing your concern and I would be happy to assist you concerning on support prioritization. Please review this chart that I am suggesting to be used to

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