...Impact-Performance Analysis for Soccer-Fan Satisfaction Judgements Marko Sarstedt*, Ludwig-Maximilians-University Munich, sarstedt@lmu.de Manfred Schwaiger, Ludwig-Maximilians-University Munich schwaiger@lmu.de Christian M. Ringle, University of Hamburg & University of Technology, Sydney, cringle@econ.uni-hamburg.de Siegfried Gudergan, University of Technology Sydney, Siggi.Gudergan@uts.edu.au Abstract Fan satisfaction is with services is a key element to successfully compete in the soccer industry. In this paper we examine the antecedent factors that explain the variations in overall service satisfaction judgements. We draw on service an activities put in place by soccer clubs to illustrate these effects. Based on a literature review, interviews with both soccer fans and an industry expert, we develop a measurement approach for satisfaction which we test subsequently using a large-scale sample among soccer fans. An analysis of the impact-performance implications of antecedent drivers shows that stadium features, team characteristics, and fan-based support for the club and its management are the most important factors that influence overall satisfaction. Keywords: customer service, satisfaction, service experience, service providers ANZMAC 2009 Page 2 of 8 Satisfaction with Services: An Impact-Performance Analysis for Soccer-Fan Satisfaction Judgements Literature review on the relevance of fan satisfaction for soccer clubs Soccer is a multibillion dollar business...
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...Soccer Research Paper How Soccer started The history of soccer started long ago, and it’s big now. The Chinese and Japanese people played many different kinds of soccer in ancient times. In fact it really started the whole soccer Industry. 2000 years ago Chinese people kicked and move a ball with their feet to train soldiers. The Han Dynasty of football/soccer was called Tsu’ Chu and they kicked a ball made of leather with feathers inside through an opening. Another game that is almost like Tsu’ Chu is Kemari which is still played today. The Greeks and Romans also played many different forms of soccer in ancient times, that were fun. A game played by the Romans was Harpastum. In this game 27 men played on each side, and it was so rough and crazy that 2 thirds of the men had to be hospitalized after a game. Soccer/football was hard and you need to have technique and talent for it, so they used it to train soldiers. Football was believed to came from Harpastum. The game was brought to Britain from the Greeks and Romans. Another game played was Episkyros by the Greeks. Football was first called soccer by people in Britain. It started in Britain but now the Americans use the term soccer to distinguish it from football. The English rarely used the term soccer, preferring to call it football. Around this time in England, the term “soccer” was used as a British slang word. In the centuries that were passing, it revealed a lot of different games going back to the...
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...font to fit in the details). If you feel you don’t have enough information to include in your resume add other sports you play or list community service. The information on the resume must be factual, but this is the place where if your academics are not stellar and your soccer playing is, try to emphasize the great soccer player you are and make that jump off of the page. The academics will need to be on the resume too, but consider your strengths when you design your resume. Cover letters Every resume submitted to a college coach should be accompanied by a cover letter. The purpose of the cover letter is to introduce yourself to the coach in a more personalized fashion. Here is a good format for cover letters: Paragraph 1 – Introduce yourself and let the college coach know that you are interested in his/her program. It is always wise to mention that you have done research and be sure to include the name of the specific college in this paragraph. Paragraph 2 – Let the coach know that you have enclosed your resume that details your academic standing and soccer experience. Highlight your GPA and indicate what you would like to study in college if you know. Write about your H.S. soccer career and any titles or awards that you won. Paragraph 3 – Let the coach know how well you would fit into their program and why. Paragraph 4 – Discuss that you are researching financial aid (if you need to pursue if) let the coach know if you might also qualify for...
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...Business Prospects for The Seattle Mariners Institutional Affiliation May 27, 2016 Executive Summary Sports franchises are the pride of communities in various towns and cities across the United States. They provide a source of entertainment and recreation center for the local population. Beyond that, however, these are businesses that are interested in making money and operating profitably so that they can advance and increase their chances of winning and dominating the league. Winning is a source of local pride for the community. The economic landscape has changed since the formation of the league. In this paper, the club will be subjected to SWOT analysis and competitive analysis which will reveal the structural and environmental make-up of the industry as at the present moment. The technological front is also changing, and clubs are not to be left behind. The paper will differentiate between having a need for a website and for having an active social media presence. It will conclude by giving out suggestions on how to improve from a business perspective to adopting a different form of social media which will be important in converting traffic and views to cash opportunities. Introduction Sports are a huge favorite and a great pass time in America. Communities, fueled by the need of individuals to participate in sports have organized teams to compete within themselves for entertainment and for bringing people together. Through the involvement in social events and organizational...
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...significance for the communities they represent at both local and national levels. Social and cultural analysts have only recently started to investigate the wide variety of customs, values and social patterns that surround the game in different societies. This volume contributes to the widening focus of research by presenting new data and explanations of football-related violence. Episodes of violence associated with football are relatively infrequent, but the occasional violent events which attract great media attention have their roots in the rituals of the matches, the loyalties and identities of players and crowds and the wider cultures and politics of the host societies. This book provides a unique cross-national examination of patterns of order and conflict surrounding football matches from this perspective with examples provided by expert contributors from Scotland, England, Norway, the Netherlands, Italy, Argentina and the USA. This book will be of interest to an international readership of informed soccer and sport enthusiasts and students of sport, leisure, society, deviance and culture. Richard Giulianotti, Norman Bonney and Mike Hepworth are respectively Research Assistant, Senior Lecturer and Reader in the Department of Sociology, Aberdeen University, Scotland. Football, Violence and Social Identity Edited by Downloaded by [University of Ottawa] at 14:44 24 March 2014 Richard Giulianotti, Norman Bonney and Mike Hepworth London and New York First...
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...[pic] CASE PAPER ORGANIZATIONAL BEHAVIOR GROUP AND TEAM BEHAVIOR Case Paper Organizational Behavior CONTENTS Contents 1 Introduction 2 Problem definiton 2 Case description: ajax 3 Theory: groups and teams in corporate life 4 Analysis: AJAX and group behavior 6 Conclusion 7 Bibliography 8 Appendix 9 Introduction In this case, the issue that will be discussed is about Ajax and the problems between Johan Cruijff and the Supervisory Board. Which functions are engaged within the decision making for Ajax and what exactly happened recently between the directors? Furthermore, there will be a focus on the difference between groups and teams. Founded on March 18, 1900 AFC Ajax is one of the largest and most storied clubs in European football. For example, they won 30 times the National Championship, 18 times the Dutch cup, 7 times the Johan Cruijff shield, 4 times the Champions league and many more. While led by the world famous Johan Cruijff, AFC Ajax had one of the best seasons ever in 1972 by a professional football team winning the National Championship, the Dutch Cup, the European Champions Cup and the World Cup. Everybody will agree on the fact that being so successful is not only about having a good soccer team. Recently, the Ajax supporters, and of course the rest of the soccer world, were surprised by Johan Cruijff. The supervisory board was in conflict with Johan Cruijff, and this situation was even...
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...Sports, Youth and Character: A Critical Survey Robert K. Fullinwider* Institute for Philosophy & Public Policy University of Maryland * rkf@umd.edu CIRCLE WORKING PAPER 44 FEBRUARY 2006 CIRCLE Working Paper 44: February 2006 Sports, Youth and Character: A Critical Survey TABLE OF CONTENTS I. INTRODUCTION....................................... 3 a. methodological limitations..................... 4 b. conceptual and theoretical infelicities...... 5 II. THE LESSONS OF SPORT......................... 5 III. BASICS................................................ 6 a. too much too early?.............................. 8 b. competition’s role understood ............... 11 c. competition, participation, and fun......... 12 d. not enough?........................................ 14 IV. WHAT CAN WE CONCLUDE?.................... 15 V. THE MICROWORLD OF PARTICIPATION...... 17 VI. APPENDIX A......................................... 19 a. Shields and Bredemeier...................... 19 a.1. moral maturity: what are psychologists looking for?............ 22 a.2. game thinking............................. 24 a.3. moral confusion........................... 25 b. Stoll, Lumpkin, Beller, and Hahm.............. 27 It has been recognized for centuries that sport can contribute to education values that make for the development of character and right social relations . . . . [Within this contribution] there are many intertwined and interwoven threads of influences...
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...Jim Albert and Ruud H. Koning (eds.) Statistical Thinking in Sports CRC PRESS Boca Raton Ann Arbor London Tokyo Contents 1 Introduction Jim Albert and Ruud H. Koning 1.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1.1 Patterns of world records in sports (2 articles) . . . . . . . 1.1.2 Competition, rankings and betting in soccer (3 articles) . . 1.1.3 An investigation into some popular baseball myths (3 articles) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1.4 Uncertainty of attendance at sports events (2 articles) . . . 1.1.5 Home advantage, myths in tennis, drafting in hockey pools, American football . . . . . . . . . . . . . . . . . . . . . 1.2 Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.3 Acknowledgements . . . . . . . . . . . . . . . . . . . . . . . . . Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modelling the development of world records in running Gerard H. Kuper and Elmer Sterken 2.1 Introduction . . . . . . . . . . . . . . . . . . . . . 2.2 Modelling world records . . . . . . . . . . . . . . 2.2.1 Cross-sectional approach . . . . . . . . . . 2.2.2 Fitting the individual curves . . . . . . . . 2.3 Selection of the functional form . . . . . . . . . . 2.3.1 Candidate functions . . . . . . . . . . . . . 2.3.2 Theoretical selection of curves . . . . . . . 2.3.3 Fitting the models . . . . . . . . . . . . . . 2.3.4 The Gompertz curve in more detail...
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...Name Business Prospects for The Seattle Mariners Institutional Affiliation May 27, 2016 Executive Summary The Seattle Mariners have been in the region since 1977 with the aim of entertaining and representing Seattle in the highest level of playing baseball. The present home of the Mariners is the Safeco Field in the SoDo area of Seattle. The team has won the league in 1995 and on 2001 the team set the league record winning the highest number of games for one season. The Mariners are one of the best-managed clubs returning profits even when the other big players are operating at a loss. Some of the reasons for its sustenance and success are attributed to firstly, the Nintendo group. The controlling owners bought the 55% stake when the company was experiencing difficulties in the maintenance of the former home necessitating a change of location. They brought the peace of mind and stability to the community. The other reason for the team's rise is because of the management that has made wise decisions regarding the present building and home of the Mariners. A SWOT analysis of the institution shows that the firm is in a good position to compete with other national league teams because it can increase its local support base as well as appeal to International market because of the presence of icons from other nations among the team members. The weaknesses are glaring but can be avoided by building a team that is very ambitious to win and reach levels that have not been reached...
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...than a normal fixture. For a Manchester Derby between Manchester United and Manchester City, an extra 75 police officers will be on duty for the Old Trafford fixture and spot checks will be carried out at pubs around the ground (TheDailymail UK, 2010). Football (or soccer) is commonly known as the King of Sports – no wonder it is always in the spotlight of public eyes. But what is the drive behind all of this cautiousness of the authorities as well as excitement of the football fans? According to Concise Oxford English Dictionary (2008), “derby” or “local derby” (Martin, 2011) is used to refer to as a sports match between two rival teams from the same area (WordReference.com, 2011). These clashes of neighbors, especially those within the scope of the English Premier League (EPL), are often highly competitive not only on the field but also on the grand stand. The Barclays Premier League is widely regarded as the elite club competition in world football. Like every other league in England, the Premier League comes under the jurisdiction of the Football Association (the FA) and must submit its rules each year for approval and sanction (premierleague.com, 2011). Teams must fight for a stand among the 20 greatest clubs of the Premier League (PL), with three relegated to and...
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...improved from the previous B+ to an A. This is primarily because I was able to develop clear SWOT analysis, in which I recognized my strengths, weaknesses, opportunities and threats not only in academics, but also in my social life, extra-curricular activities and any other activity I took. With this plan, I worked hard to perfect my strengths, correct the weaknesses and make them my strong points, utilize the opportunities placed within my abilities and finally recognize and avoid any negative effect that was posed by the threats in the SWOT analysis (Bolton 2010). From these considerations, I recognized that some of my strengths were the ability to work under strict deadlines, carry out extensive research, attend classes, and do personal studies and to submit all the papers and assignments at the right time. However, I also recognized that I actually had some weaknesses that caused my performance to dwindle in certain areas. For example, I realized that I had a problem relating with other students,...
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...developing countries have been given the right host this international competition. For instance, South Africa hosted the 2010 World Cup and Brazil the 2014 World Cup. Notably, there has been intense competition between nations to host World Cup. Many countries have vowed to invest billions of dollars in order to increase their chances of being elected to host such mega event. Why should countries compete to host this event? There could be numerous reasons why a number of countries are keen on hosting World Cup, but the most compelling is the promise of an economic and social windfall. Soccer is one of the sports which people tend to identify themselves with. It has gained popularity owing to its impacts on the players, followers, states and other stakeholders. Currently, the game is estimated to have the highest number of followers than any other sport. Due to its vast effects, Soccer World Cups have gained popularity in the past two decades. For the previously held World Cups, great focus has been on social and economic effects. There numerous articles that have been written about the positive and negative effects of World Cups especially to the host countries. Before the 2010 World Cup in South Africa, it was estimated that it would improve the region’s economy by about 0.5 % per year (The Economist, 2010). South African’s economy was estimated to experience 3% annual growth hence the impact of World Cup was definitely a huge chunk. The economic impact of World Cup seems...
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...Justification of the huge salaries paid to some top athletes; an economic perspective. Over the last century there has been much research into the area of Labour Economics, and hence the determinants of supply, demand and wages for labour. In this essay, I will be looking at the unique example of the Sports Labour Market with specific focus on the European Football Market, and use various economic models to justify the huge salaries currently offered to top athletes within this field. The wages of professional footballers have risen dramatically since the Bosman ruling in December 1995, in which EU football players were given the right to a free transfer at the end of their contracts, with the provision that they were transferring from a club within one EU Association to a club within another EU Association (European Commission, 2012).This has been supported by various studies, including (Simmons, 1997), who argued that the move towards a free agency had the consequent impact of increasing players’ salaries, as the forgone transfer fees translate into increased salaries, since the bargaining power is transferred to the player. This was reinforced by (Downward, 2000) who found that post-Bosman, the wages within the United Kingdom’s Premier League rose considerably. However, these findings conflict with other studies conducted, including (Szymanski, 1999), who argued that the new ruling only lead to increased wages for superstar players who have the greatest bargaining power...
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...Impact of Extracurricular Activity On Students Mitchell Sable University of Detroit Mercy Extracurricular activities are any activities that students participate in outside of the mandatory educational curriculum. Students can participate in extracurricular activities at any age. These activities can be affiliated with the school or be outside of school. Extracurricular activities may include sports teams, special-interest clubs, theater, music, art, work, and volunteering in community service fields. Extracurricular activities are an important topic in today’s society due to colleges and graduate programs looking for ever increasing involvement of students outside of classes. It is important to know how participating in extracurricular activities can increase overall success for individuals. It is also important to discuss if the cost of extracurricular activities are worth the consequences they bring or if the money would be better spent on direct learning. This research paper will focus on students in middle school and high school, and the articles chosen are able to show how extracurricular activities correlate to grades, motivation, and overall success of the student. The article Extracurricular Participation and Academic Outcomes: Testing the Over-Scheduling Hypothesis by Jennifer Fredricks (2011) showed that 10th graders with extracurricular activities exhibited positive effects from them. Students received the greatest improvement in grades from zero to five hours...
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...other accessories. Having been started in 1938 as a Korean export business, it has grown to be one of the leading multinationals. The multinational company’s vision is to "Inspire the World, Create the Future." (Samsung, 2013). The company’s philosophy is “to devote our talent and technology to creating superior products and services that contribute to a better global society” while its core values are people, change, excellence, co-prosperity and integrity. The company also follows a strict set of business principles that seek to comply with laws, respect clients, care for the environment, participate in corporate social responsibility and build a good organizational culture. This research paper generally seeks to explore the external and internal environments of the company. To do so, the paper explores the most influential external environment factors, competition forces, what the company can do to address competition, external threats and opportunities, internal strengths and weaknesses, core competencies and value chain. 1. Two segments of the general environment that would rank highest in their influence on the corporation and their effects To analyze the general external environment, there is a need to use PESTEL. According to Lorat (2009), PESTEL analysis is a tool that is used to explore the political, economic, social, technological, environmental and legal factors that may affect the business. In this case, technological and social factors are identified as the...
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