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Cmis 351 Assignment 1 Essay

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Submitted By adownes
Words 2070
Pages 9
Introduction

The purpose of this report is to analyze the Queen’s Inn current reservation system and propose a recommendation for management to move towards an automated system that will increase profit, transparency to management on daily operation and to introduce a solid tracking system of their customers promoting efficiency and accuracy by using Microsoft Access.

As a result of utilizing automated advanced database entry system like Microsoft Access, users will be able to generate queries and reports based on their own desires without going through circles or complex steps. Using a database querying system, anyone in management of Queen’s Inn will be able to find out how the business is doing on a daily basis, how many rooms are occupied, average length of stay per guest, what is the average base income in a specific timeframe or season, what room type is rented most and it will identify the strongest customer base they have and more.

Background of Queens Inn

Queen’s Inn, located in St. John’s, Newfoundland is a thirty rooms hotel. It has thirty rooms with various views such as ten that overlooks the side streets, ten that has ocean view and ten with partial ocean view. Guest rates depends on the type of room they stay in, how long they stay in a room, and the number of guests in a room. Rates varies per room, applying discounts or extra charges to a standard rate.

With steady growth, and complete renovation, the inn service expanded to attract other categories of guests by offering various packages. But the reservation and bookkeeping is a manual process which is time consuming and creates booking duplications which can be chaotic having guests waiting to be booked in. There is no at a glance documentation of the operation or its income due to this manual process making it challenging for the end-user and management to keep abreast of

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