...Competitor analysis: Website & Thought leadership Report by Rashmi Singh (PGDM No: 10098) Work carried out at Tata Consultancy Services, Bangalore, Karnataka Submitted in partial fulfilment of the requirement of Summer Internship Programme Under the Supervision of Mr. Ashish Shetty, Marketing Lead, Insurance ISU, TCS, Bangalore SDM Institute for Management Development Mysore, Karnataka, India (June 2011) SDM IMD INSTITUTE CERTIFICATE This is to certify that Ms. Rashmi Singh, undergoing PGDM program 2010-12 at this institute has successfully completed the Summer Internship Programme on the project titled ―Competitor Analysis: Website and Thought Leadership‖ at TCS, Bangalore, from April 01, 2011 to May 31, 2011 as a partial requirement for completion of his PGDM curriculum. Prof. Govinda Sharma Internal Faculty Guide SDM IMD, Mysore. Date: 24/06/2011 Place: Mysore Summer Internship Project Page 2 SDM IMD Acknowledgement I take this opportunity to extend my sincere gratitude to our guides at Tata Consultancy Services, Mr. Ashish Shetty and Ms. Varsha Nair who spent a lot of time mentoring and guiding us. The insurance ISU was a completely new arena for us. We stumbled a few times, yet they have been very patient and supportive with us, always encouraging us to give our best. I also thank the Academic relationship manager, TCS, Mr. Chandra Koduru, for helping us with the joining formalities and induction program. I would also like to thank Prof. N. R. Govinda Sharma...
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...GM 591 Final Paper Communication and Collaboration In Today’s Air Force: The 561st Network Operations Squadron A Case Study 1. Introduction The 561st Network Operating Squadron, with about 200 personnel divided between military, government civilians, and contract personnel, operates one of the two primary network nodes for the Air Force data network. The dynamic of the organization is defined by the relationship between the military, nominally in charge but highly transient with constant rotations and deployments, and the Operations and Maintenance (O & M) contractors, who have the knowledge base and the continuity but are on edge due to contract issues and tenuous job security. Added to that tumultuous mix is my small contract of twelve people who are implementing a methodology of best practices for managing a complex Information Technology (IT) organization. This methodology, known as IT Infrastructure Library (ITIL), provides a framework of processes that give shape and order to an IT operation. These three teams, the military, the O & M contractors, and the ITIL improvement team work together to provide network services for the greater Air Force, striving to maintain network availability while keeping the data secure from intrusion or compromise. 2. Problem Statement In the last four or five years collaborative computing and social networking have rapidly increased both in the business environment and in people’s personal lives....
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...Approaches to Change Management for Flexible Learning Australian Flexible Learning Framework Quick Guides series Based on the knowledge generated from the Australian Flexible Learning Framework projects and selected external literature, the Quick Guides series provides an introduction to key issues related to flexible and online delivery of Vocational Education and Training (VET). Reference as: Backroad Connections Pty Ltd 2003, Approaches to Change Management for Flexible Learning (Version 1.01), Australian Flexible Learning Framework Quick Guides series, Australian National Training Authority. Version 1.02, July 2004 This document can be accessed at: http://flexiblelearning.net.au/guides/change.pdf For a list of other Quick Guides see: http://flexiblelearning.net.au/projects/sharingknowledge.htm#guides / © 2003 Australian National Training Authority This work has been produced by the Sharing Knowledge project with the assistance of funding provided by the Commonwealth Government through the Australian National Training Authority. Copyright for this document vests in ANTA. ANTA will allow free use of the material so long as ANTA’s interest is acknowledged and the use is not for profit. The views and opinions expressed in this document are those of the authors and do not necessarily reflect the views of ANTA. ANTA does not give any warranty...
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...complete a task and depart when finished. Knowledge work is not performed in linear, production-line fashion; it involves idea-sharing, iterative discussions and real-time modifications. In traditional business, change was first agreed upon, then planned and executed. But in today’s world, change happens organically, thanks to the interconnectedness afforded by social networks and the Web, otherwise known as “wirearchy.”1 Roles and responsibilities — once carved into the org chart — are fluid and ever-changing. The most valuable contributor to a project may turn out to be someone you don’t even know. Leaders aren’t appointed or anointed by management; they’re recognized by the community based on the perceived strength of their contributions. Leadership is dynamic and changes during the lifetime of a project; the way forward is often determined by project role, skill and circumstance. However, many companies are having difficulty adapting to the newly dynamic workstyle and continue to rely on old-fashioned collaboration techniques, characterized by e-mail threads, conference calls, intranet portals and document-sharing systems. Meanwhile, in employees’ private lives, dispersed people come together naturally, sharing...
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...Home Paper 1 Date: 12-4-2012 Technical Core of Teaching and Learning The technical core of all Christian schools is integration of faith in teaching and learning. The technical level or technical core is the system of organizational activity where the actual product of the organization produced; in school it is exemplified by the teaching and learning in the classroom. (p.42) Learning occurs when experience produces a stable change in someone’s knowledge or behavior. It involves a change in individual’s knowledge or behavior. There are different theories which emphasis different areas of learning: the behavioral theory, the cognitive theory, and the constructivist theory of learning. (p. 43) There are three general learning perspectives – behavioral, cognitive, and constructivist – each of which helps us understand learning and teaching. The behavioral approach of learning emphasizes the importance of antecedents and consequences in changing behavior. There are two kinds of consequences – those that reinforce (strengthen) behavior and those that punish (weaken) behavior. Many students confuse negative reinforcement and punishment; reinforcement strengthens behavior, but punishment suppresses or weakens behavior. (p.43-46) Cognitive explanations of learning highlight the importance of prior knowledge in focusing attention, making sense of new information, and supporting memory. In the cognitive approach there are three kinds of knowledge – declarative knowledge, procedural knowledge...
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...Within the Wiki: Best Practices for Educators Introduction With the increasing emphasis in higher education to provide opportunities for students to work and collaborate in groups, enhancing problem-solving and critical-thinking skills, instructors are looking beyond traditional course management tools to emerging technologies. One technology that supports group collaboration is a wiki. However, many instructors either don’t know about wikis or how to apply best practices to increase their potential for learning. Therefore, in this paper the author discusses how three faculty members at Boise State University used wikis, the challenges and opportunities they experienced, and specific best practices they developed to enhance learning with wikis. What is a Wiki? If you don’t know what a wiki is, you’re not alone. According to a 2007 Harris Online Poll, only 16% of the U.S. online population knows about wikis (Elowitz, 2007). However, it is highly likely that you have visited a wiki and did not know it. For instance, Wikipedia (http://en.wikipedia.org), an online encyclopedia developed and continually updated by multiple contributors, is a very popular resource and yes, a wiki. Wikis are becoming increasingly popular, as evidenced by a new search engine developed by Wikipedia just for wikis: Wikia (http://search.wiki.com). But what exactly is a wiki? A wiki can be described as a set of linked web pages that can be edited by multiple users (Wagner, 2004). However, the word wiki can...
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...Collaborative governance is a phrase used to depict and expound concoctions of many different operations in which all organizational structures work together to master results to public issues that go farther than any organization could achieve in their possession. According to the Policy Consensus, “The best public solutions come from people working together on issues. Collaborative governance takes as its starting point the idea that working together creates more lasting, effective solutions. Lasting—Solutions developed through collaborative governance won't simply be undone in the next year or legislative session. Effective—The collaborative governance approach ensures that the realities of the situation are considered and discussed; decisions are not made in a vacuum. More buy-in—From the outset, all with a stake are involved in authentic ways; all have a role in the final agreement.” Some of the natural laws that stakeholders identifies in collaborative governance are opacity and accountability, fairness and comprehensiveness, impressiveness, sensitiveness, relationship building and neutrality among members of the organization to get a consensus-based result when making their decision. When analyzing collaborative governance in the decision-making process, it is critical to consider all lead stakeholders, stakeholders should always take part in the process design. Analyzing will help assist and provide other stakeholders a outlook on what the future holds...
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...luck- I feel every person creates his own ‘determinism’ by discovering his best aptitudes and following them undeviatingly (CITATION).” Disney was a leader directly within his own creative team and throughout the entire world as a cultural icon. He was known for his extremely collaborative and Rostian-style leadership, referring to all of his employees as “cast members” regardless of their status. To this day, Disney World maintains Walt Disney’s leadership tactics, vision, and promotion of hard work for success. However, can Walt Disney’s success be completely attributed to his hard work, or is there more to his story? In his book “Outliers,” Malcom Gladwell argues that there are...
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... Darina Zvetanova Timothy Velasco Amaris Thurston Christine White Shawn White Renee Young A good leader has many tasks that he/she must meet. They include motivating employees, making ethical decisions, establishing organizational culture, and managing change. There are different theories that can be used to make sure that each task that a leader has can be met. It seems that Alex needs improvement in majority of the theories. The theories that we will discuss in relationship to the case presented are the Needs and Goals Theory, the OSU and Structure behavior, Michigan Studies Theory, and the Vroom Theory. Firstly, the Needs and Goals Theory would help Dan recognize that Alex’s needs and goals are not being met. Dan is the supervisor and leader it is up to him to motivate Alex and every other employee that follows his directions. Dan needs to determine what motives Alex and what personal goals Alex has for himself and ways to help Alex reach those goals. The next theory we will discuss is the OSU and Structure behavior. Based on a study at OSU leader’s behavior are structured behavior and consideration behavior. Dan’s leadership style seems to be more of a structured behavior. Dan’s leadership has delineated the relationship between himself and Alex. His actions, which at times seemed malicious, seemed to discourage Alex. Jonathan on the other hand, who is also a supervisor, possesses some leadership characteristics that Dan should try to develop. Jonathan has more...
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...* Definitions: community, health, partnerships, capacity * The power of collaborative partnerships * Who should be involved? * How to build healthier communities: A model for community and system change * Factors affecting the work of community partnerships * Ten recommendations for promoting community health and development Most of us want the same things from our communities. We want them to be safe from violence and illness; we want neighborhoods that are alive and that work well. And we would all like to have people who care for us and whom we trust. But how do we develop a community like that? Our belief is that communities are built when people work together on things that matter to them. In this section, we'll talk about what we mean by that, and explore our idea of how we can get there from here -- what might be called our "model of change" or "theory of practice." We'll start this section with some definitions that will help ground the ideas we are trying to get across. Then, we'll look at the advantages of collaborative efforts: why we believe it makes sense for people to work together to solve problems they share. Next, we'll look at key partners in community efforts, and then, we will describe the model of change that is the focus of this section. We'll supplement that model with principles and values that we believe should influence how community efforts unfold. Finally, we'll close with some broad recommendations for working together to help...
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...Although the United States holds five percent of the world’s population, it is responsible for a fourth of the world’s prisoners. More than half of these prisoners are of color. (Alexander 2012, 189) The statistics contradict the U.S.’s long-held ideal of freedom and equality. Trump was elected to quite men like Kaepernick and calm the anxieties white people had about the state and direction the country was heading. To understand the level of the circumstance, it is important to dive into the racial history of the United States. In The New Jim Crow, Michelle Alexander states even though slave owners, Ku Kux Klan members, and unjust police men, didn’t exist in the same period, each group of men is responsible for many of the lives lost due to the fear of intimacy created by the different racial caste systems—a system that has survived the test of time and continues to affect many black men in the United States but is now more imperceptible to the American public.( (Alexander 2012). History has repeated itself, but also brought something new to consider in each moment. She makes a point...
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...Institute of Corporate Directors Management white paper (Are you sure of your leadership) Executive Summary This paper provides managers and leaders with the necessary information to implement a cure for poor organizational performance and its negative workplace politics. The paper addresses the following subject areas: 1. Leadership and Performance; 2. Strategic Alignment; 3. Performance Diagnoses Checklist; 4. Bad Politics and Performance Risks; 5. Treatment Challenges; 6. Best Practices for Curing Bad Politics 1. Leadership and Performance The subject of leadership has been greatly covered by scholars, academicians and consultants, yet building high-performance teams remains elusive to most companies. Leadership is the most important competitive advantage of a company, not technology, finance, operations or anything else. Leadership formulates the company's business strategy and builds its resources, including its people, finances and operations. The leadership team is the most important asset of the company and can be its worst liability. A failed business is the result of poor performance. Poor performance is the result of an incompetent or dysfunctional leadership team. To paraphrase Tolstoy, All successful companies are successful for different reasons, but dysfunctional companies are dysfunctional in the same way. In my experience, the main reason for poor organizational performance is not the lack of business knowledge, but rather negative internal ...
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...Title Page Guidelines for Subject Group Project Program & Batch: Term: Course Name: Name of the faculty: Topic/ Title : Original or Revised Write-up: Group Number: Contact No. and email of Group Coordinator: Group Members: Sl. 1 Original +91-9911381100 – ankitgta@yahoo.in Roll No. 1304-001 Name Ankit Gupta PGDM – P/T – 2013-2016 2nd Term Individual & Group Dynamics Dr. Hardik Shah Leadership Role in Management of Change 1 12 Angry Men Note: 1. The document should reach via e mail - assignments@imt.ac.in or through the Class Representative on USB or CD Rom before the deadline (As advised by the course faculty and/ or before August 28, 2013). 2. Max file size should not exceed 5 MB. 3. File Name: Course Code_Sec_Group No_Program_Batch (For e.g. BGSI_A_5_PGDM_2012-14) 4. Send one file or report in one mail. Like for sending three different report you need to send three different emails. 5. Email subject name: your file name should be the subject name. 6. Send only one email for a subject. No second submission will be accepted. 7. There should be only one file either a MS Word or PDF. If there is a annexure, adjust in your word file only. 2 12 Angry Men 1. What qualities did Juror #8 have (Henry Fonda) that made him such a strong leader? Juror 8 is a masterful negotiator. His personality and charisma aside, he skillfully employs several negotiation techniques. He builds :o alliances o used brainstorming o offered concessions o anticipated offer o reframes and...
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...Province (2008B630009). Abstract Since 1980’s, the competition between enterprises has become the one between supply chains. Therefore, the implementation of total quality management (TQM) in supply chain system but not only in enterprise has become an exquisite premise for the survival of enterprise. This paper discussed the application of the eight modern TQM principles of ISO9000 in supply chain quality management, namely customer focus, leadership, involvement of people, process management, system management, continual improvement, factual approach to decision-making, and mutually beneficial supplier relationships. Keywords: Supply Chain, Total Quality Management, ISO9000 1. Introduction In nowadays, the core ideas of TQM set forth by W. Edwards Deming, Joseph Juran, and Kaoru Ishikawa gained significant acceptance and has become something of a social movement. The series standards of ISO9000 are implementing in many industries, such as manufacturing, service, health care, nonprofit organizations, educational institutions, even public bureaucracies. In the introduction of Quality Management System of ISO9000:2000, eight principles of TQM are proposed, namely customer focus, leadership, involvement of people, process management, system management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationship [1]. The eight principles generalize the success...
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...Annual Report: KPJ HEALTHCARE BERHAD (2011) Vision, Mission and Core Values Vision * The preferred healthcare provider KPJ vision is to become the preferred healthcare provider. The aim for KPJ to set this vision is because they wanted their clients to choose KPJ as their lifelong companion on its healthcare journey. Besides that, they also wanted to help their client, take care of them in every way in their healthcare needs. Mission * Deliver quality healthcare services KPJ’s mission is to deliver quality healthcare services serves to provide coordinated medical services to all customers across a continuum of care. This is way KPJ always strengthen its commitment to provide customers highest standards services and treatment through teamwork and unity between the Medical Consultants and the clinical as well as non-clinical staff. Core Values * Ensuring safety * Delivering service with courtesy * Performing duties with integrity * Exercising professionalism at all times * Striving for continuous improvement Introduction KPJ Healthcare Berhad (KPJ) leading healthcare service provider in Malaysia and operating 20 private specialist hospitals in Malaysia and two hospitals in Jakarta, Indonesia. Since the opening of the first hospital in Johor Bahru in 1981, KPJ has now served the community for three decades. Today, KPJ has its staff strength of 8,992 employees who support the medical services provided by 860 Medical Consultants specializing in...
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