COM 3150

Midterm chapter 1-7

Assignments:

2 memos
4 business letters
1 report
5 grammar quizzes in class
1 grammar exam
2 textbook exams
1 business presentation (speech)

Tonight

Memos direct pattern frontloading (when why how)
Listen (When why)
Parallelism
plain language business text format
Subject good

Memo- internal communication

Letter- External

Subject line- Important to be extensively informative.

Direct- Main idea first details later (good news, neural news)- Audience will be happy to neutral

Indirect- Details first, main idea later (bad news, persuasion)- Audience is hostile to uninterested

Frontloading- getting to the purpose in the first sentence.

The body: organize information and explanations logically. use numbered and bulleted list consider headings

Parallelism-Items in the list need the same grammatical structure.
Goodwill- what you put in the message to maintain the relationship.

In hard copy memos: No opening or closing. Sign your initials at the end of the FROM line.

Thursday May 16th

Qualities if Bus waiting
-Main English
-Audience centered
-positive

Quiz 1
-Active vs. passive voice
-subject verb agreement

Memo 2
-tables
-APA documentation

First person sing

I, me, my, mine, myself

We, us our, ours, ourselves

Second person

you, your, yours, yourselves

1. Use the you attitude
2. Reader benefits (affordable, meets your needs)

You attitude exercise on Blackboard

1. Good news, you can now enjoy a new…
2. You will get the contract details…
3. Please send the proposal at your…
4. For your protection, you need to demonstrate proficiency so that you can safely use the equipment.
5. So that your records are accurate and to reduce excess mail..

BE POSITIVE AS MUCH AS POSSIBLE !!!

Grammatical Negative- No , not, none, nothing, never, do not, could not…

Semantic Negative- (Negative connotation)- Fail, loser, withhold, deny, reject, decline,

Also all the Im words- Impossible, impractical

All the In words- inaccesiable, incapable

The un words- unsatisfactory, unattainable

The dis words- disappoint

The ir- irresponsible

1. Be positive grammatically
2. Emphasize what can be done

POSITIVE EXPRESSION EXERCISE

1. The contractor can complete the footings when the soil is dry.
2. You will receive your payment when the work is completed
3. Full community support will allow the planning for a new health center to be a success.
4. You will enjoy your new smart phone.
5. Please fill in all the blanks in the application.

Active voice: when the doer (Agent) is the subject

subj. verb obj
TED KISSED SUSAN
Agent Recipient

Passive voice: when the subject is not the does (but is the recipient)

subj. verb object
Susan was kissed by Ted. Recepient Agent

Rules

1. Use active voice as much as possible.
2. Use passive voice in selected circumstances A. Bad news: The file has been misplaced. B. Doer unknown: My house was robbed. C. Recipient more important than doer: Julia Roberts was awarded best actress.

Active vs. passive voice example on Blackboard.

From active to passive:

1. These bottles cannot be opened easily.
2. A road is right outside her door.
3. A vase was broken.
4. She was amazed by the changes.
5. Street repairs are being made all months long.

From passive to active:

1. Hundreds of tourist are visiting.
2. Someone stole my books yesterday.
3. A careless student left his books in the classroom.
4. Plantation workers raise coffee in many parts of Hawaii.
5. While the owners were on vacation, someone broke into the house.

Subj. One [of the books ] is blue.

Subject verb agreement (lost or confusing subject)

1. “And” always makes plural
2. “Or” separates the subject, and the closest determines the verb
3. Add “s” to 3rd person

I, ,we, they – PLAY

he, she, it- PLAYS

Singular verbs- in present tense
4. Disregards prepositional phrase between subject and verb.
5. Disregard parenthetical information between subject and verb.
6. Either + Neither same as rule 2

MEMO 1

-Direct Pattern
-Frontloading
-Listing
-Parallelism

MEMO 2

-Table
-APA References

T bar Exercise

Below are the details of the upcoming workshop

Listening | Cooperating | Responding | * | * | * | * | * | * | * | * | * |

The workshop will be scheduled as follows:

-
-
-
Everyone will learn…

APA References Entry

Author
Publication date
Title of the information
Source
URL address in full

Put in this order after information is found.

May 21st

Tonight:
-Parralelism
-Review:Organization
-Lecture: Business Letter Format
-Lecture: Inderect pattern for bad news
-Practice:Bad news message
-Take:Quiz 1
-Some words about the midterm
-writing workshop: Review Memo 2
-Questions about Memo 1 grades

Parellalism: Items in a list must have the same grammatical structure (Phraseology)

Letters

Full Block Style= everything is up to left margin.

Always put colon after dear:

1. Senders Contact information 2. Recipient contact info 3. Opening Salutation 4. Body 5. Closing Salutation 6. Signature 7. Typed Name

For a bad news letter:

* Buffer the opening * Provide the reasons * Cushion the bad news by 1. Passive Voice 2. Burry in Paragraph 3. Have in long sentence. * Close positively

* Possible buffers for opening bad news messages

Best news * Compliment * Appreciation * Agreement * Facts * Understanding * Apology

Closing the bad news

* A forward look * Information about alternative * Good wishes * Freebies * Resale or sales promotion

NEW CLASS MAY 23

Semicolons:

* Use semicolons between independent clauses. Ex- I went to the beach; it was hot. * Use semicolons to offset items in a confusing, complex, or internal punctuated list. Ex-for dessert: chocolate cake, strawberries, over toasted, ; and brownies, blue thing: and more strawberries.

Colons: Use colon after independernt clause to introduce a

* List * Exemplification * Clarification * Explanation

Incorrect: I like: Vanilla, chocolate, and strawberry.
Correct: I like the following flavors: vanilla….
Correct: I didn’t like that movie: it did not have any sex / movie: no sex

Commas: use commas between two independent clauses with a coordinator.

Coordinator: For, And, Nor, But, Or, Yet, So

* I went to the beach, and I swan in the water. * I went to the beach and swam in the waiter.

Use a comma after an introductory prepositional phrase:

After the meeting, lets go get some lunch.
In the committee report,

Other prepositional clause: under, below, over, above, into, onto, on etc.

Use commas to offset parenthetical information.

My dad, CEO of Acme, is a great guy.
One of the guest is my dad, CEO of ACME.

QUIZ 2 Next week

Practice Semicolon colon and comma exercise on file

1. Seattle, and 2. Writer; her 3. College, and 4. Magazines: 5. Keeps, her…fiction, when 6. ; ; 7. Correct 8. Letters, 9. Novel, 10. Books, which…review,

PERSUASIVE LETTER

Four step process for persuasive messages:

Gather attention
Build Interest
Overcome objections
Action

MAY 28---------------------------------------------------------

Tonight * Prep for Quiz 3 * Lecture on letter 3 * Discuss Exam 1 * Preview Speech Assignment * Take Quiz 2

Sentence Fragments
Run on Sentences

3 Species

Too many clauses: 3 clauses maximum

Ind. Clauses, (Coordinator Like And & But) ind. Cause

Fused sentence: I went to the beach; it was hot.

Comma Splice: I wen to the beach, it was hot.

Commas with subordinate clauses- If I study, I will pass. / I will pass if I study (No comma) Always a comma before an independent clause

Run on sentence and sentence fragment exercise:

1. C
2. C
3. D
4. D
5. C
6. D

Sentence Fragment Exercise

1.B
2.C
3.B
4.B
5.B
6.C

Letter 3: Proposal

2-3 pages long

Example for the laundry proposal

Introduction

Focus in the wrong place. What is affecting the company or Hospital
Expense too high

Background
Data on in-house use.
Liability
Focus: hours and time

Plan
1/4 sized laundry room
Holding bins, scales
2 washers, 2 dryers
24 hour pick up every 4 hours
48 hour turn around
Schedule of completion

Staffing
Been in the business for 25 years
Family owned laundry mat
Management has 70 years of combines experience

Budget
Cost per pound of linen, uniform, resident laundry

Authorization
Action
Good til date