...Health Care Communication Paper HCS/350 Health Care Communication University of Phoenix Personal & Professional Healthcare Communication Paper Professional and effective communication is a vital ingredient to safe and high quality nursing practice. Proper communication with other co-workers, physicians, ancillary staff, patients, and their families is a required skill necessary for all practicing, professional healthcare professionals. Communicating with others has become second nature to us, but are we communicating properly with one another on a day to day basis? The purpose of this paper is to define healthcare communication, identify the relevancy of effective personal healthcare communication with other healthcare professionals, clients/patients; to identify the relevancy of effective professional healthcare communication to health outcomes, to discuss how the lack of effective personal and professional healthcare communication contributes to poor health outcomes; and to discuss theories and principles of therapeutic communication in healthcare settings for healthcare professionals. According to Northouse and Northouse (1998), “communication is the process of sharing information using a set of common rules.” As we all know, communicating with others in the healthcare settings is a complex and multifaceted process that relies on clear and concise delivery of messages, undivided attention from all parties, and full understanding from all. “Healthcare communication is a...
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...the factors that contributed to its outcome. A communication theory can be dated back to 300 BC, when Aristotle provided an explanation of oral communication through his ‘rhetoric’ theory. Here he stated that there were three elements to communicating; the speaker – the message – and the listener, and it is the person at the end of this chain that holds the key to whether or not communication takes place (Roberts, 1924). These underlying principles still remain in today’s modern models of communication, as the essay will demonstrate from looking at Berlo’s (1960) model of communication. The essay will also focus on the importance of communication within the nurse patient relationship. As Riley (2008) states, “communication is the heart of nursing”. (p.3) Firstly the essay will give two definitions of communication and a brief history of the expectations of the nurse over the centuries and how the role has developed to the professional nurse as we know today, and one that is expected by the public. It will then lead on to some examples of methods of communication and a brief explanation of their importance within nursing. I will briefly discuss Berlos (1960) communication theory and demonstrate how the model was used effectively to communicate with a patient with language impairment, which is a deficit in comprehension, production and use of language (Newman 2011). To achieve all this, the essay will focus on Mr. Owen a 79 year old patient from my recent clinical...
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...Being a nursing home administrator with in a nursing home, excellent communication is a necessity. Communication is how care providers determine the quality of care that is given and needed for the patients. By being a nursing home administrator, it is my job to make sure that the HIPPA rules and regulations are being used by all employees. By making sure that HIPPA rules and regulations are being upheld, the nursing home is providing quality care to the patients. When a change happens at a nursing home there can be confusion and conflict with everyone involved. While following the chain of command can be long and even boring, it is needed to keep the communication process smooth and effective. The chain of command does help reduce the risk of a communication breakdown. If a communication breakdown is developed it can cause commotion in any health care facility which could jeopardize everyone involved. With being the nursing home administrator, the first job that I would need to do is have a full understanding of the new policies and procedures. I would need to know how the policies and procedures were put into place and how exactly this will affect the patient’s in the nursing home. In order to do this I would want to speak with the board members so my concerns could be addressed. In order to address these issues I could meet with the board members face to face, use social media, or by electronic communication. There are advantages to having traditional face to face meetings...
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...University of Phoenix Introduction to Graduate Study in Health Science/Nursing (HCS/504) Kirk Davis February 3, 2013 Graduate Study Challenges and Strategies for Personal Success Pursuing a graduate degree creates many opportunities and comes with many challenges, such as balancing work and attending school and adjusting to the increase workload of school (M. Schlemper, 2011). Utilizing the right coping strategies will help in overcoming these challenges. As I make this important decision to pursue the Masters of Science in nursing degree there are several questions that need to be answered. The aim of writing this paper is to give the reasons for pursuing a graduate degree including my short and long- term goals. The challenges I will face achieving these goals and the strategies I will use to overcome them. I will be analyzing my strength and weakness in regard to personal communication and strategies to improve my communication skills. Each individual have differ reasons for pursuing a graduate degree. These reasons can be personal or professional, which include a feeling of achievement and personal success and increasing their competency (Plunkett, Iwasiw & Keer, 2010). Acquiring new knowledge and skill has been imperative in my nursing career, as providing evidence base care requires me to keep abreast of the current trends in nursing. Pursuing a graduate degree is a step toward acquiring this knowledge and skills. Pursuing...
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...I am writing to express my interest in a position in your unit. I am particularly interested in joining the VA Hospital nursing team, as I understand from my research that you strongly emphasize on delivering excellent patient care. With professional nursing skills gained through nursing studies and hands-on clinical experiences, I have the ability to take care of your patients effectively and contribute to your bottom-line eventually. My Bachelor of Nursing degree from the University of Wisconsin Madison has given me an exceptional familiarity of key nursing practices, latest medical technology and compassionate care values. During my clinical placements, I learned a variety of nursing skills on the job and developed the capability to think...
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...Communication and Therapeutic Relationships in Nursing/Midwifery A therapeutic relationship can be described as one that offers support and care without being judgemental and can provide trust and a feeling of safety from threatening situations(Mc Klindon et al1999). In contrast to a social relationship it differs greatly in that a therapeutic relationship consists of collaborated goals which are identified when the relationship is initiated and once these goals are fulfilled the relationship is terminated in a therapeutic way(Nurses Association of New Brunswick2000).There are many communication techniques that can prove to be useful in certain situations for example verbal and nonverbal communication as well as being aware of body language and tone of voice which can benefit the therapeutic relationship. It is essential to learn how to be assertive as it can promote fairness and efficiency at work(Hodgetts 2011). One must learn how to communicate effectively with clients from different cultures who speak different languages in order to ascertain the clients needs and in order to build the therapeutic relationship. Developing a Therapeutic Relationship In order to develop a therapeutic relationship it has been found that a number of skills are required for example conveying empathy and understanding, accepting individuality, providing support, promoting equality, demonstrating respect, maintaining boundaries, self awareness and being there for the client in a genuine manner(Dziopa...
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...assignment, I will discuss a patient scenario and reflect on cultural differences in particular how they may impact on establishing effective communication and engagement with the patient. As a nurse, my duty is to respect patients right to confidentiality; ensuring people are informed about how and why information is shared by those who will be providing their care and also about disclosing information if I believe someone may be at risk of harm (Nursing & Midwifery Council 2008). Therefore to maintain confidentiality, I will be giving the name Mrs. B to my patient. Mrs. B is a 72 year old Indian lady. She is a diabetic with poor oral intake, who also recently suffered from a stroke, which resulted in dysphasia. She is a patient who is nursed in bed due to poor mobility and unable to stand unaided. In the case of Mrs. B the main cultural differences was the language barrier. Mrs. B spoke Punjabi and no English so this posed as a challenge to caring for her and had a significant impact on my ability to communicate and engage effectively with this patient. Following her stroke, she now suffers from slurred speech, and can only speak a minimal amount of words. Although she can understand what is being said to her, she was finding it difficult to express herself at times. She refused to eat or take her medications and we had to communicate with her through her husband at times when he was present, as an interpreter was not available at the present time. Mrs. B’s husband was...
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...The Important Roll of the Nurse to Communicate with Patients, Families and Physicians Chamberlain College of Nursing NR351 Transition in Professional Nursing July 2015 The Important Roll of the Nurse to Communicate with Patients, Families and Physicians Communication is a key element for nurses to interact effectively with patients, family members and the healthcare team. To participate effectively in all these relationships, nurses most understand the structure and functions of communication (Hood, 2014). According to Hood (2014), “Communication is an essential element of helping others. Mutual goals cannot be defined or achieved without effective communication.” With effective communication; respect and patient satisfaction will be the positive outcome. The two types of communication that will be discussed will be communicating with family members and communicating with the health care team. Learning the skills of communication through work experience and reading evidence based articles will help the future nurses to succeed in proper communication. Communicating with patients and family members Communication is an essential part of quality care within all areas of health care especially at the bedside. Bedside nurses provide not only physical care to their patients but also informational and emotional support to patients and their family members (Milic, Puntillo, Turner, Joseph, Peters, Ryan, Anderson, 2015). Through communication during nurse-client...
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...communication which is definitely needed when it concerns an elderly loved one. Having an elderly family member is a very delicate situation and it is tough to face the fact that your Grandparents, parents, aunts, uncles, and possibly siblings with illnesses such as Alzheimer’s and Dementia that would possibly need care in a nursing home. As an Administrator of a Nursing Home you could be confronted with many diverse situations and because patients in a nursing home are occasionally incapable of understanding or communicating on their own, it is vital to have interaction with quite a few family members in case of an emergency. Relatives of these elderly patients still have lives of their own and may live in different states or countries and in some cases,you have some patients in Nursing Homes who do not have family members at all. Most of the time there will be a social worker who is responsible for the wellbeing of these patients in this type of situation. There is an enormous misunderstanding of the role of communication services in healthcare. Nursing home administrators act as the patient's liaison between staff and doctors, in the event that a Nursing Home receives notification that the organization is being purchased by a national group, and because of new policies to be implemented, many of the patients will be displaced, it is important to know the way to communicate with each individuals family members. Residents have rights and these rights being violated can...
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...term care needed patients who been here long enough to establish what residents call, a family. While undergoing the transition to a national group, communication to residents, families, and stake holders will be critical. The main focus is allowing a smooth transition without the loss or dissatisfaction from our current residents. In order communicate effectively; all methods of communication will be taken place. As part of a national group, policies within the organization are expected to change and residents have the choice to stay or seek other nursing homes. Patients who decide to leave will need their medical records brought with them. The number of patients deciding to obtain their medical records has to follow proper steps based on the Privacy Law. As simple as that may sound, communicating to patients with disabilities can be challenging. The hearing impaired, blind, or mentally ill individuals can be most difficult. Today, technology has allowed alternatives in communicating effectively. A large majority of patients at the nursing homes have disabilities with non-verbal communication skills. To communicate effectively with patients regarding policies and alternatives, speaking with family members about the options can be done face-to-face. Residents who are rational and have the ability to comprehend policies are able to make decisions are able to do...
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...Option 1: Nursing Home Administrator Darryl Bowler HCS/320 October 8, 2013 Salome Kapella-Mshigeni Option 1: Nursing Home Administrator Because our local nursing home is being taken over by a national group, there will be new policies that we must adhere to as we progress. These policies are going to force our nursing home to adapt and change. I will review the new polices, the affects they have on our patients, the affect they have on our patient’s relatives, how we will effectively communicate to our patients, and what arrangements we are making for displaced individuals. In addition, I will attempt to define our role as a local nursing home being merged into a national group. Traditional health care communication to our nursing home clients would be a tedious task. The traditional media cannot cover all the needs of patients because the lack of services so that is a disadvantage. The advantages are physicians know the process without any problem which benefits our nursing home clients. The traditional process would involve acquiring a listing of the shareholders and a listing of our clients. We would also need mailing lists and phone contacts and hope those listings were accurate. We would have to attempt to contact each and every one listed. It would also require several personnel for the process and become very time consuming. This process would be an extreme disadvantage taking away from the productivity of the employees and the standard operations of our nursing...
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...Nursing Expertise Reflection Paper Communication is essential for survival. As humans we learn to communicate the moment we are born. Babies rely on their caretakers to interpret their non -verbal communication to provide them with comfort, food, and relief from pain. According to Merriam- Webster.com (2013), communication is a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. Communication is not only reserved for humans but animals, plants, insects, and just about every living thing on planet Earth has some form of communication. In person to person interactions it is not enough to communicate with words. We must know how to effectively communicate. Without this you may as well not communicated at all. Poor communication can lead to many problems and stress that could have been prevented. Effective communication can improve personal and professional relationships. It can help resolve differences and create a caring flourishing environment. Just as poor communication can cause conflict, resentment, and even damage personal and professional relationships. Developing effective communication skills take time and a conscious effort to listen, slow down, and manage stress in the moment. Self-awareness of personal feelings and emotions is also essential in developing these skills. The ability to improve communication skills allows for positive interactions with peers, loved ones, and as...
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...Educational Preparation in Nursing INTRODUCTION The increasing demands for health care pave the way to open the door of opportunities for individuals encouraged to enter nursing schools. Various educational pathways have been made available to students who wanted to pursue a career in nursing. Registered Nurses (RNs) typically complete a program of study at a community college, diploma school of nursing or a four-year college or university and are required to pass a nationally standardized licensing exam in the state in which they begin practice. The essential core of their nursing practice is to deliver holistic, patient-centered care that includes assessment and monitoring, administering a variety of treatments and medications, patient and family education and serving as a member of an interdisciplinary team. Nurses care for individuals and families in all phases of the health and wellness continuum as well as provide leadership in health care delivery systems and in academic settings (Medicine, 2011). Associate Degree in Nursing (ADN) graduates have a proven track record for providing safe bedside care for clients from the first day they are hired. They function well as team members and, after a period of orientation, can assume responsibility for the care of clients who are more acutely ill (Catalano, 2009). Baccalaureate Degree in Nursing (BSN) prepared RNs provide an additional focus on leadership, translating research for nursing practice, and population health;...
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...Ceo Jeno HCS/320 July 28, 2014 Health Care Communication Methods There has been recent notification and development concerning the local nursing home. The nursing home is being purchased by a national group, and there will be new policies that will have to be implemented and residents will have to be displaced. There are communication barriers with some individuals within the nursing home, therefore, making this transition more challenging. Residents within the nursing home do not have local family and are not aware of these changes to come. Arrangements need to be made with effective communication and reassurance that these residents will be taken care of. As an administrator, we must follow state and federal regulations, also seeking quality housing for these residents. In moving forward with these changes, we will ensure placement for these residents and plan to adhere to HIPAA regulations, securing the privacy of theses individuals. As an administrator, one will establish effective communication and prepare family members for this transition. Communication comes in many forms; traditional, electronic, and social media. Communicating and contacting the individuals relatives will be the first step in implementing theses developments. Emails will be sent out to these relatives, phone calls will be made, and trips to the nursing home will take place. Some relatives reside long distances from the facility, making this transition more challenging. One will be making contact...
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...TITLE PAGE Therapeutic Communication And Nursing Considerations As a nurse, one must expect to be faced with diverse situations. From teaching patients of varied educational backgrounds to explaining a difficult diagnosis, it is the place of the nurse to build a proper relationship and provide therapeutic communication to each person in the most effective manner possible. This paper first describes the fundamental elements of the communication process, and second, reviews the three levels of communication with nursing applications. Third, this paper differentiates between verbal and nonverbal communications, and furthermore describes the nurse’s focus in the nurse-patient relationship. This paper outlines therapeutic and non-therapeutic communication techniques, with regard to cultural diversity and patients with alternative communication needs. The Communication Process “Communication is an interactive process between two or more persons who send and receive messages to one another”(Varcarolis, 2010, p. 175). “Two common elements of every communication exchange are the sender and receiver. The sender initiates the communication. The sender is a person who has a need or desire to convey an idea or concept to others. The receiver is the individual to whom the message is sent. The sender encodes the idea by selecting words, symbols, or gestures with which to compose a message. The message is the outcome of the encoding, which takes the form of verbal...
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