Communication and Crisis
Communication and CrisisCommunication and crisis
August 25, 2012
Communication and crisis
Today I come to you by way of the director of the regional Emergency Management Office. I have been receiving official reports that the public water supplies of several towns in the area have become contaminated with a life-threatening biological agent. The crisis of contaminated water supply is an extremely delicate situation. The weight of people lives are in immense danger. So far there have been several people rushed to the emergency room because of this water supply contamination. We have no solid information on how our water supply was polluted. The symptoms to look for are nose bleeds, vomiting, diarrhea, headache, blurred vision and severe abdomen pain. Contingency plans will and must be addressed within this organization and with the public without creating a panic. We will do all that is within our power to get our water supply back under control.
I will hold a brief press conference to ensure the community we are doing all we can to get this crisis taken care of. In order to try and put the public at ease, I will ask the Governor and Director of the Water Waste Manger to attend this press conference. It is my job as the Emergency Management Office to put a group together that will be communicating inside and outside the organization during this crisis. Potential advantages and challenges associated with communicating within the organization and with the public and private sectors during this crisis situation. Differences in communication processes used in crisis situations. We will take advantage of the proper use of appropriate technology for example social media, affecting communication during this crisis situation.
First on the agenda is to acquire the use of the Fox Group. This particular organization has offered training to come in and help us deal with “crisis communication training and media crisis training”....