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Communication Channels

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Submitted By chocolateintel
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Communication Channels
Jessica Gray, Shayma Hashem, Bernita Jones
HCS/320
July 18, 2012
Jeanette Godfrey

Communication Channels
Communication is the transmission of information, ideas, emotions, values, and attitudes. Communication channels are the modes or pathways in which organizations or parties may communicate (Ouellett, 2003). Throughout the health care industry many options are available today to transmit information for communication purposes. Communication channels used today in the health care facilities are e-mail, Internet, intranet websites, advertisement, newsletters, journals, newspapers, mobile phones, fax machines, and face-to-face communication.
This paper will be disclosing the various organizations and their modes or methods of communication.
St Joseph Mercy Hospital-Oakland
St Joseph Mercy Hospital-Oakland (SJMH-O) uses many mediums to communicate both to physicians, employees, and the community. In addition, SJMH-O has a newsletter mailed to employees, physicians, and the community introducing the various services offered for preventative and treatments for chronic illness. The newsletter also introduces new physicians and their specialties and upcoming events (seminars, workshops) to educate the community.
The Heart Institute at SJMH-O has earned recognition as one of the best cardiovascular centers in the United States (Michigan Medical Report, 2010). According to the article, “Excellence is the Hallmark of Our Heart Program,” SJMH-O Heart Institute, named a national Top 100 Heart Hospital (Michigan Medical Report, p. 2, 2010). The newsletter includes a referral list and phone numbers for practicing cardiologists.
Another method of communication at SJMH-O is the intranet, a website used by physicians and employees to access continue learning modules, a list of physicians, time clock information, employee benefits, facility

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