...Managerial Communications Laura Wittwer Thomas Edison State College Abstract In today’s society communication in the workplace is seen as one of the most vital element to a successful business. Effective communication has been proven to be one of the keys to success. Some of the main characteristics of good communication can be found in highly successful companies. According to Haynes and the discussion of the strategic approach to managerial communication it is compared to an onion with many layers. The main characteristics of communication are firstly the working environment or climate. A trusting and open climate allows for positive communications. At the Credit Union the relationship between the managers and employees was very important. Communication is a constant changing and evolving part of every business. At the credit union the manager communicated with his direct employee through speech when she was available. With face- to -face communication all of the elements of communication can be accomplished. . Application of Managerial Communications In today’s society communication in the workplace is seen as one of the most vital element to a successful business. Effective communication has been proven to be one of the keys to success. Good communication makes for a happier working environment and has been shown to yield higher production numbers and therefore bigger profits. Some of the main characteristics of good communication can be found...
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...Communication Climate and Organizational Performances: A Comparison Studies Between Two Public Organizations. Rosli Mohammed Faculty of Communication and Modern Languages University Utara Malaysia Adnan Hussein School of Communication University Science Malaysia Introduction: Organization, whether it is a profit making or a public service organization needs to create a climate which would facilitate effective communication in organizing job related activities. One of the important aspects of organizing is the ability to communicate the roles, expectation, goals and vision of the organizations. Some studies indicate that managers spend from 62 % up to 89 % of their time engaged in communication, much of the time spend is through face to face communication interactions. Results also showed that time spent by managers communicating with peers, superiors, and subordinates ae more frequent compare to other task requirement. Normally, the objectives of communication is to informs and educate employees at all level in the company’s strategy and motivates employees to support the strategy and organizational performance goals.As most management scholars see, in the working world, interaction skills are typically viewed as necessary to helps work groups or employee’s accomplish goals and objectives (Henderson, 1987; D’ Aprix, 1982) The continuing assumption is that the better the interactions skills...
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...How Communication Satisfaction Leads To Job Satisfaction A Research On Local And Multinational Telecom Companies In Bangladesh Introduction Today's business challenge focuses on many thing like cost control, product development and improving quality. But at the end everything comes down to success and prosperity of the organization and organization's success depends on its work force. If an organization’s employees are unhappy or dissatisfied, then it is likely that overall organizational effectiveness suffers. Because “there is a clear suggestion, that effective communication promotes organizational cohesion and effectiveness” (Hargie & Tourish, 2000,). Communication is a very important part of an organization. There are evidence that suggest more is better when it comes to internal communication. The value of quality internal communication and its relationship to organizational efficiency and effectiveness has been widely recognized (Stayer and How, 1990; Clampitt and Downs, 1993; Hargie et al., 2003b). It has been argued that Effective communication is a vital ingredient of attempts to increase participation, secure the widespread ownership of corporate goals and implement such programmes as total quality management (Hargie and Tourish, 1993). In addition, communication effectiveness is also perceived as central to management and organizational theory (Whetten and Cameron, 1991; Eden, 1993). Practitioners see internal communication as an important, challenging area...
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...Organizational Culture and Climate Organizational Culture and Climate Lisa R. Gaulden Organization Communications 3240 Professor Debra Boyd October 22, 2012 The Correlation Between Organizational Culture and Climate Introduction Organizations are regarded as living, breathing, complex organisms. These organisms are made up of various forces; two of which are organizational culture and organizational climate. An organization must maintain an awareness of not just the dynamics of its culture, but also of its organizational climate. Although theoretically two separate forces, each is closely connected and interdependent upon the other. In essence, an organization’s culture helps to shape its climate just as the organization’s climate has a notable impact on its culture. Organizational culture is developed from the values, beliefs, myths, traditions, and norms of the organization. Furthermore, organizational culture may consist of other sub-cultures. Organizational climate is based on the behavior and environmental perception of the organizational members. The climate of an organization is oftentimes viewed differently in comparison to subordinates and their superiors. Companies would be remiss to focus solely on their culture and not heed to the climate of their organization. Organizational Culture Culture exists within an organization “. . . when people . . . share . . . language, values, beliefs, and interpretations of experience. [Culture] is reflected...
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...Richard A. Andersen HCA 230 Week 5 Assignment Professor Robert Feightner February 14, 2014 Effective communication is essential in any business in order for it to succeed. This is especially true in the medical field. Effective communication allows us to better understand a person or a situation, and allows us to solve issues, resolve differences, and create an environment where being creative in how we communicate and solve these issues can flourish. Effective communication is not just about an exchange of information, but actually understanding that information and any emotional value behind it. It improves our relationships at work, at home, and in social situations by giving us better connections to others while allowing us to communicate, even negatively, without creating a conflict or destroying any trust issues (helpguide.org). There are basically two kinds of effective communication in every business, supportive and defensive, both of them pretty much self-explanatory, but will be demonstrated anyway. Supportive climate are the most important in any business, but especially in the health care field. If there is negativity or defensiveness in a health care setting, it could be disastrous. In a supportive climate there are several points to be practiced and observed. The first point is a Description, which refers to the message that explains the feelings, reactions and needs. The Problem Orientation is the point of view that states that there is a problem...
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...Climate Essay Arlene Jernigan HCS/131 August 10, 2015 Joseph W. Hussar III Climate Essay The active listening that must take place in the workplace goes beyond just the hearing of the words that are spoken by the sender. In the business world, listening skills are acknowledged as a means "to improve customer satisfaction, build partnerships, and maintain relationships among supervisors and employees" (Shipley, 2010, p. 126). It is for this reason that management and staff alike, work together to improve its existence in the workplace. Active listening is a skill that must be cultivated and developed further; we are born with the ability to speak and hear but not the ability to listen. Each one of the listening steps such as receiving, interpreting, remembering, evaluating and responding has to be followed properly for listening to become effective; therefore, listening is an active process. It takes a conscious effort to put aside first impressions of verbal and nonverbal cues and listen to what is being said. In the workplace, this may be difficult because of the differences in management styles and workplace dynamics. However, it can be a learned skill and be practiced in every aspect of life, including where we work. The more active listening that occurs opens the doors to better communication overall. During the process of actively listening, the receiver of the message concentrates on what is being conveyed by the messenger. He or she stops talking, maintains...
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...Communication In My Workplace The Effects of the Communication Climate and Strategies to Obtain Feedback on Employee Ethics and Morale David Gilley Thomas Edison State College Managerial Communications/Man-373-OL012 June 9, 2012 Professor Lampman COMMUNICATION IN MY WORKPLACE 2 Abstract The purpose of this paper is to evaluate my current workplace in the light of the theories and characteristics of managerial communication that I am currently studying, and to identify and illustrate two characteristics of communication that I have observed first-hand. I have chosen the communication climate, and the importance of feedback and measures of effectiveness as the topic of my paper. I intend to show the current problems which are rooted in ineffective communication, and apply the most effective theories of managerial communication. I will discuss a top-down communications strategy for management, as well as some ways that employee initiative can improve the situation. COMMUNICATION IN MY WORKPLACE 3 The Effects of the Communication Climate and Strategies to Obtain Feedback Upon applying strategic analysis to my workplace, a group of clinics owned by a mid- sized community hospital, I have identified two characteristics of communication which need to be improved. A focus on improving these characteristics only would create a more productive work environment, which is the main goal of management, but would also...
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...Hynes introduces a calculated approach to managerial communication by separating it into three separate. Hynes believes that with these approaches, management and employees alike can learn to adapt to one another to create an effective work force. The first layer is based on the idea that an employer and his employees can create a positive work atmosphere with the communication climate they set with one another. If a manager and his employees have an open and trusting relationship, it makes communications much easier for the both of them, regardless of their status. By allowing employees to contribute their thoughts and opinions without the fear of backlash, managers will see better job performance within their workers. Employers can often create an open communication climate through regular team building meetings and workshops. Communication climate also challenges managers to do their part by listening to their employees’ feedback. In order for effective communication to occur, an employee should feel comfortable in their work atmosphere and fully believe that their manager will take their words into deep consideration. Managers must learn to face the challenges of workers who become too comfortable in their environment. For example, amanager and his employee, may have a friendly and casual relationship, one in which they may feel so comfortable that they talk about their personal and/or family business with one another. This is good in the sense that the employee learns...
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...Crossman By: Simon Libovitz UB:12031915 Identifying the problem: At the end of 2006, Morrisons conducted its first colleague attitude survey (Climate Survey) which showed that whilst the business had strengths in a number of areas, it could still improve. In 2007, it set out on a programme of activity designed to support the business optimisation and growth agenda, focused on four areas: Values, Leadership, Talent and Performance. Morrisons recognised that its colleagues are their most valuable asset and their success relies on them delivering great service to its customers everyday. To do that it must ,attract, motivate and develop skilled colleagues to ensure Morrisons achieves its business objectives, grows and has long term success. Engaged and involved employees are vital to the success of the business as a whole but also individually to a specific site, whether it be in manufacturing, depot or store. A target of 82% colleague engagement index (CEI) was set by the business as benchmark for all sites to achieve, thus ensuring their colleagues are motivated and satisfied in their jobs.. So that is the problem. How to get the CEI index to 82% in each location of the business? The "Climate survey" is issued to every colleague, and they are encouraged to give considered opinion of their site and business. Those responses are then independently analysed generating a report for the relevant site. For the case of this essay store 282 Fakenham's results are...
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...it is our vision to be the best beverage business in the Americas. Our brands have been synonymous with refreshment, fun and flavor for generations, and our sales are poised to keep growing in the future.” This stamen is straightforward and informatively average. It establishes the company’s goal and core values. Also, it highlights DPS’ interest in future sales growth. The company includes its business strategy stating that it focuses on building and enhancing leading brands, pursuing profitable channels, packages and categories, leveraging an integrated business model, strengthening routes to markets, and improving operating efficiency (Dr. Pepper Snapple Group). External Analysis Government policies and regulations affect business development and growth. Products have to be consistent with the USDA’s dietary guidelines and adhere to the FDA’s standards for health claims. Due to the current post-recession economy, growth is expected to be slow since existing demand patterns are expected to change as consumers become more health conscious. Moreover, global awareness and concern regarding the impact of climate change continues to be a focal point as business seek to achieve better business in terms of reduced cost and risk while achieving positive impact on the world around them. Also, an important trend in the macro environment is globalization. With the growing use of electronic technological innovations, global communication is rapidly increasing. This allows firms...
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...The company has an ISO 9001-2001 certification and has high profile clients such as like Chevron, Free scale, Hitachi, Sanyo and Lafarge, among others. L&T Infotech is a global IT services and solutions provider. It provides the winning edge to the clients by leveraging Business-to-IT Connect and deeply committed people. The clients have found in L&T Infotech a right-size partner who combines scale, stability and customer-centricity The parent company is Larsen & Toubro Ltd. (L&T), a technology, engineering, manufacturing and construction conglomerate, with global operations. This rich corporate heritage has given many inherent advantages that translate into tangible benefits for the clients. Founded in 1938, Larsen & Toubro Limited (L&T) is a technology, engineering, construction and manufacturing company. It is one of the largest and most respected companies in India's private sector. Seven decades of a strong, customer-focused approach and the continuous quest for world-class quality have enabled it to attain and sustain leadership in all its major lines of business. L&T has an international presence, with a global spread of offices. A thrust on international business has seen overseas earnings grow significantly. It continues to grow its overseas manufacturing footprint, with facilities in China and the Gulf region. The company's businesses are supported by a wide marketing and distribution network, and have established a reputation for strong...
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...The Importance of Active Listening Communication is an essential of our everyday life; something we do as naturally as taking our next breath. Many of us see listening in much the same way. Communicating goes much deeper than just instinctive reaction. It takes work. Communication requires active listening and an understanding of interpersonal relationships to have satisfying workplace relations. “Most people do not listen with the intent to understand; they listen with the intent to reply.” ~~Steven R. Covey Communication is more than speaking and hearing. Hearing requires no effort, but listening does. To actively listen you have to pay attention so you can process and analyze the message to respond appropriately. Yes, active listening is work, sometimes hard work but the one thing that is more important in the office than your education, qualifications, or experience, is your ability to be an active listener. Active listening improves understanding through being attentive to the speaker; allowing you to reflect on the message instead of planning your next response. Attentive listening minimizes defensiveness and allows for constructive conversation and problem-solving. Active listening requires listening, reflecting, and acknowledging. Feedback from acknowledgment reduces misunderstanding and allows decision making in the workplace without errors. Active listening is an important part of building relationships in the workplace. Every environment whether it be...
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... Final Grade International College of Business & Technology Ltd. STUDENT NAME: _________________M.D.U.Guruge__________________________________ BTEC REGISTRATION NO:____________________________________________________ PROGRAMME: Edexcel BTEC Level 7 Professional Diploma in Strategic Management and Leadership UNIT NO/TITLE: Unit 04 / Developing Corporate Culture ASSIGNMENT NO: Individual Report Credit Value: 05 Learning Outcomes: 1.0 Understand how the characteristics of corporate culture affect the achievement of organizational objectives 2.0 Be able to propose organizational values that will influence corporate climate 3.0 Be able to develop strategies to communicate with stakeholders of an organisation who belong to different cultural groups Issue Date: December 6th 2013 Due Date: January 5th 2014 Submission Date: Assessor’s Name: PROGRAMME: Edexcel BTEC Level 7 Professional Diploma in Strategic Management and Leadership UNIT NO/TITLE: Unit 04 / Developing Corporate Culture ASSIGNMENT NO: Individual Report Credit Value: 05 Learning Outcomes: 4.0 Understand how the characteristics of corporate culture affect the achievement of organizational objectives 5.0 Be able to propose organizational values that will influence corporate climate 6.0 Be able to develop strategies to...
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...What is Communication Communicating with others seem so simple yet too often the message we were trying to get across gets lost and causes misunderstanding, frustrations and conflicts. Communication skills are important when collaborating on projects, providing care to our patients, participating in business situation and just speaking to others in general. In the article written Barbra Brown, she writes, “Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language.” There has been much research done on communication and most conclude that effective communication is more than just an exchange of words, but the atmosphere or climate also plays a role. Defensive vs Supportive Communication Climate Communication climate becomes defensive when people feel their social images or personal integrity is under attack. Jack Gibb, a researcher of group communication, identified six communication strategies that produce defensiveness and a complementary set of strategies that can be more supportive. In a supportive environment, each member is valued and appreciated. In a defensive climate, members tear each other down and violate the ethical principle. (Galanes & Adams, 2013). In the video clip “Gibbs Supportive and Defensive Climates,” based upon Jack Gibbs communication strategies, Dr. Zakel, states that most of us become defensive when we feel threatened and we will react in one or two ways: we will...
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... | | |Management Communication Skills | Copyright © 2010, 2008, 2006, 2004 by University of Phoenix. All rights reserved. Course Description This course focuses on identifying and developing the communications skills necessary to manage individuals and groups successfully within business and work organizations. Students will identify their management communication styles and will assess and improve their effectiveness in the areas of interpersonal communications, group dynamics, diversity, motivation, team building, and conflict resolution. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Hynes, G. E. (2011). Managerial communication: Strategies and applications (5th ed.). New York, NY: McGraw-Hill....
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